Redefining the world’s ability to make every customer experience extraordinary

Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. 

What began in social listening and engagement has evolved into the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM). Our four product suites — Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights — are built on a single codebase, enabling seamless collaboration and real-time action.  

Today, Sprinklr empowers customer-facing teams to engage, listen and respond across 30+ digital channels — all from one unified platform.  

By unifying data and breaking down silos, elevating human potential through intelligent AI, and transforming every interaction into a moment of impact, we help brands unlock agility, drive growth and deliver outcomes that truly matter. 

As teams, markets, and geographies align, brands gain a unified digital edge — the place where every customer touchpoint happens. It’s where trust is earned, feedback is shared, and opportunity lives. 

While Unified-CXM is an emerging category, Sprinklr is leading the way — helping the world’s top enterprises deliver extraordinary experiences at scale. 

Headquartered in New York, with a diverse global footprint, Sprinklr is publicly traded on the NYSE under the ticker symbol “CXM.” 

At Sprinklr, we focus on three things:

Leading a new category of enterprise software that we call Unified-CXM

Empowering organizations to reimagine customer experiences by building unified journeys that elevate every moment of interaction

Creating a culture of customer obsession through trust, teamwork and accountability