All Topics
173 topics found, sorted by Newest.
What Is First Contact Resolution (And Practical Tips to Improve It)
Modern customers don’t want to contact brands repeatedly to get an issue or concern addressed. Learn about first contact resolution rate — and why it is important for your support quality and brand reputation.
Call Center Coaching – Tips & Techniques
Discover what sets call center coaching apart from training, understand its benefits, grasp the core principles and learn key techniques.
What is customer effort score and how to calculate it
Learn all there is to know about customer effort score (CES) and how and why brands leverage it to improve customer experience and retention.
Intelligent virtual agent: Definition, benefits and uses
Explore the differences between virtual agents and chatbots and find out ways to leverage virtual agents for improving your customer service.
Omnichannel customer service [+Benefits, Examples & Strategy]
Learn all about omnichannel customer service and how to leverage it to create a friction-free customer experience.
What is Customer Lifecycle Management and How to Create a Strategy
What is Average Handle Time [+How to Calculate & Reduce it]
Learn everything you need to know about average handle time (AHT) — what it means, why it’s important, how it’s calculated, industry benchmarks and strategies to improve yours.
Outbound call center: Everything you need to know
Learn everything there is to know about outbound call centers — examples, features, benefits and best practices.
What is an Inbound Contact Center? [+Benefits, Features & Tips]
Learn everything there is to know about inbound contact centers — examples, features, benefits and best practices.
What Is Content Moderation and What Are Some of Its Best Practices?
Create a safe, engaging environment for users and optimize your online platforms through effective content moderation.