All Topics
98 topics found, sorted by Newest.
Social Media Insights: How to drive value from Social Data
Learn how brands can drive value from social data with actionable social media insights.
Customer Surveys - Types and Benefits
Learn everything there is to know about customer surveys – their types, questions, distribution channels, good examples and best practices.
Call management: A comprehensive guide
Learn what a call management system is, how to deploy it and the benefits you get with call management.
Contact center analytics: A comprehensive guide
Know more about contact center analytics, why businesses choose to adopt it, key metrics that are analyzed and how it can help optimize your business operations.
User-Generated Content
Discover the power of user-generated content (UGC) in your marketing strategy with our comprehensive guide.
Customer lifetime value
Learn what customer lifetime value is, why it is useful as a KPI, how to calculate it and what can be done to increase it.
Content Marketing Platform
Learn how content marketing platforms simplify your content workflow.
Lead Generation
Learn how to generate and utilize leads to improve your advertising efficiency and increase sales.
Call Center Agent Training
Learn all about call center agent training, best practices, types of training (including classroom, one-on-one and online training) and how you can use it to improve your support operations.
Multichannel contact center
Learn all about multichannel contact centers — preferred channels, best practices, benefits and FAQs