All Topics

214 topics found, sorted by Newest.

CXM

Change Management Models: A Customer Service Perspective

Sub-text: Discover the leading eight change management models. Gain insights into implementing change management in customer service with expert tips.

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Social Media Management

Social Media Optimization: Expert Tips for SMO Success

Transform your social presence by leveraging SMO techniques to captivate and convert your target audience.

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Customer Service

What is Knowledge Base & How to Build it in 2024

Learn what a knowledge base is, its benefits and how it works, with good knowledge base examples

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Customer Service

Call center workforce management of the future [+WFM software uses]

Understand the role of call center workforce planning in optimizing staffing and enhancing efficiency.

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Social Media Management

Social Media Management: Key Benefits and Strategies

Explore the Sprinklr starter guide for an overview of social media management essentials.

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Customer Service

Computer Telephony Integration & How to Use it

Learn all about computer telephony integration, its evolution, benefits and how to deploy it to empower agents.

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Customer Service

What is Customer Experience Analytics: A Detailed Guide

Learn everything about customer experience analytics: its definition, key metrics and implementation strategies.

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Customer Service

Automatic Call Distribution

Learn all about automatic call distribution and how to leverage it to maximize your customer satisfaction and agent productivity.

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Research & Insights

Customer Intelligence: How to Draw Actionable Insights

Learn all about customer intelligence: definition, importance, data types, and how to gather customer intelligence in six easy steps.

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Social Media Management

What is Customer Connection [+Tips to Build it in 2024]

Discover the top 11 techniques for building unshakable customer connections, featuring five compelling examples from leading brands.

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