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LOCATION INSIGHTS

Customers with great past experiences spend 140% more. Where can you find them — and take action?

Discover what brings customers back — or drives them away — at a local, regional, or even global level with real-time Location Insights that spotlight how customers feel when they meet your brand face-to-face.

93%

of consumers check reviews before they buy.

BrightLocal

Feature - Research - Customers with great past experiences spend 140% more. Where can you find them — and take action?
Sprinklr is trusted by the world's biggest brands
Albertsons
BurgerKing
Walgreens
MGM Resorts
Citi
Drive results from insights faster — and save up to 104 workdays.

No need for manual data collection and analysis. Sprinklr AI captures the voice of your customers across 30+ digital channels and hundreds of review sites  in real time — then transforms it into actionable insights that fuel collaboration and sales across your organization.

Improve CX with insights from 20+ location-specific data sources.

Location Insights offers brands a 360° view into how customers feel about their experiences at a local, regional, or global level — and can quickly help identify opportunities to increase customer satisfaction.

Connect Location Insights to Brand Experiences.

Sprinklr enriches customer feedback with industry-specific AI models to create an Experience Score for all experience-related factors — enabling you to compare scores across discrete segments or the entirety of your offline footprint, and benchmark it against competitors.

How can location insights drive 9% top-line growth by enhancing customer experiences?

Revenues increase by 5-9% when your online rating increases by 1 star. How can you spotlight the factors that influence customer reviews and ratings  — including how they vary by location on local, regional, and even global scales — and get the insights you need to improve in-person CX with pinpoint precision?

Start with deep analytics based on industry-specific categories, powered by the only unified customer experience management (Unified-CXM) platform. Sprinklr Modern Research takes the guesswork out of strategy optimization by helping brands listen, learn, and act on customer feedback across the digital world, including review sites like Yelp and Tripadvisor. Discover why customers feel the way they do; activate operational improvements that build loyalty and brand love; and monitor competitors to identify opportunities to get ahead of the market — from individual locations to your entire global brand.

Location Insights - Blade 4

Delight your customers with business-critical insights from 20+ location-specific channels.

Connect with our experts to discuss your goals and use cases, and explore how you can:

Listen to customer feedback in real time across 20+ location-specific channels

Go beyond star ratings to uncover insights that improve customer experiences and increase top-line growth

Optimize cross-functional collaboration by providing insights to operational teams in sales, marketing, customer service and beyond

Understand and engage with customers — and reduce response times by up to 70%

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Industry-specific, AI-powered Natural Language Processing (NLP) from Sprinklr identifies the topics that matter most to customers across the globe and how they feel about them — creating opportunities to increase customer satisfaction in real time. 

Capture location-based insights from data across 30+ channels in 9 different languages.

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Sprinklr gathers feedback from 500+ review domains, survey integrations, and 30+ digital channels — including review sites and social media — to help you understand exactly how customers worldwide feel when they interact with your product in the real world.

Deliver the consistent experience 75% of customers expect everywhere they encounter your brand, both on- and offline.

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Build and share tailored, on-brand reports that let everyone from Operations to Marketing to the C-suite drill down into customer experience analytics — and capitalize on actionable insights that fuel nimble, strategic improvements.

Drybar Logo

How the blowout salon pioneer increased customer experience scores by 58.5% across all locations.

Analyzing data from 135 DryBar locations

With locations across the U.S., Drybar was challenged to monitor and engage on all of the channels where customers discuss its brand, products, and locations.

Tracking customer sentiment in less time to save 104+ work days

Sprinklr Location Insights gave Drybar one unified system of record to capture real-time insights across modern social channels and public, review-based data sources.

Creating better experiences

Sprinklr helped Drybar transform unstructured data into actionable insights that drove engagement strategies which enhanced customer experiences nationwide.

Sprinklr Named a Leader in The Forrester Wave™: Social Suites, Q3 2021

Sprinklr is recognized as a Leader in Social Suites by Forrester Research, for the ability to deliver “across all social media needs at equal depth — listening, customer service, organic publishing, and advertising — plus some secondary social products like influencer management and employee advocacy.”

Read the report
"Sprinklr Can Do It All"

“We leverage Sprinklr for general listening, benchmarking, and research, and then turn those insights into visualizations through the Display module. We also leverage Presentations to provide real-time updating reports for internal stakeholders. We're able to understand not only what's being said about us, but what our competitors are doing from content performance to their customer response times.”

- Review on TrustRadius

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