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URL Shortener Permissions

To make sure that new users in your Sprinklr environment are set up with the appropriate access and capabilities to access and view content within URL Shorteners, you'll want to ensure that their role is granted the right permissions. This article covers Role-based URL Shorteners permissions. &

experience:space

article:howto

product:engagement

URL Shortener Permissions

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Knowledge Base Article

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URL Shorteners

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Reporting on Smart Responses

How you can leverage Smart Response reporting to understand the usage of smart responses by agents.​You can view reports on Smart Responses predicted and used by the agents by creating widgets using Smart Response Dimensions and Metrics.To know more about the dimensions and metrics of the Smart Resp

Knowledge Base Article

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Module Wise Use Cases

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Requester Persona App

Requesters are users within an organization who Submit requests to marketing teams.Quickly view all the assigned tasks if more information is needed.Requesters would usually work with the following capabilities in Sprinklr to execute their day-to-day activities:Raise RequestTasksRequest ManagementPr

marketing

Requester

Persona Apps

Knowledge Base Article

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Requester Persona App

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Automated Ads Field Parity

Sprinklr's Automated Campaigns simplify social ad publishing by automating ad creation and optimization at scale. This approach not only saves time but also enhances collaboration through streamlined workflows. To create and manage campaigns efficiently, it's essential to understand which 

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marketing

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Feed Setup

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Campaigns in the Editorial Calendar

Campaigns are available for you to visualize and engage with in the Editorial calendar. You can create Campaigns from the Editorial Calendar. You can also view all the Campaigns that have been created. Additionally, you can modify the campaign from the editorial calendar and update its properties as

Editorial Calendar

marketing

campaigns

Knowledge Base Article

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Content Creation

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Execute a Rule via Macro

Overview Sprinklr now allows Rules to be executed through a macro action. Using this feature, your saved Rules can be applied to messages by applying a macro. You can use this feature to apply On Demand Rules to messages. On Demand Rules, unlike standard Rules, do not run continuously and allow you

marketing

Insights

article:howto

social

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Knowledge Base Article

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Macros

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LINE Advertising Parity

The article explains the objective-wise parity currently in Sprinklr. The first column talks about the feature, the second column mentions if the feature is present in Sprinklr, the third column mentions if the feature is present in the native Ads Manager, and the fourth column clarifies whether or

marketing

Knowledge Base Article

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Advertising Channel Parity

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Sprinklr Marketing: 19.2 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below.Navigation TipsRead through the release notes below or click on a Product title to 

Sprinklr Marketing

Knowledge Base Article

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19.2 Release (Feb 17-25, '24)

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How to Apply Ads Web Analytics to Existing Posts in Ads Manager

This article will cover the application of web analytics on an existing post.More and more brands are launching ad posts focusing on obtaining impressions and engagement and then turning these Ads into conversion ones. With the previous engagements, the costs tend to be lower when the ads are later

Paid Web Analytics

marketing

Web Analytics

tracking

Knowledge Base Article

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Apply Web Analytics to Existing Posts

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Troubleshoot Export Problems in Ads Reporting

In this article, you will learn about the following topics:-You are not receiving the export by Email or Platform notifications.Notification PreferencesSender Field in Scheduled Export SettingsAn export report fails.Widget in dashboard is not loadingDashboard is a single tabbed dashboard (no section

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Add a PowerReviews Account

PowerReviews deliver cloud-based software that collects and displays ratings and reviews and questions and answers on websites. By adding your PowerReviews account directly into the Sprinklr platform, you can extend your brand's audience and engage with even more users from a single, unified pl

experience:space

article:howto

PowerReviews Account Addition

product:engagement

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Knowledge Base Article

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PowerReviews

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Ads Exports Value Proposition

Use Cases Analyst​Save time and mitigate risks by quickly and easily generating creative PDFs for review and approval from the Creative Library.Avoid manual workflows for compiling creative previews by leveraging the creative preview exports. Generate previews as per the desired file format and shar

marketing

Knowledge Base Article

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Overview

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Manager Permissions for Export Link

The Export Link permissions will allow users to download/access files from export links. Currently, if you have access to any module on the platform, you can download files from links in emails, notifications, etc. After enabling this feature, users will need an Export Link permission to download fi

Permissions for Export Link

Knowledge Base Article

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Security

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Sprinklr Marketing: 18.11 Capabilities and Enhancements

Sprinklr's latest release empowers businesses with enhanced AI, improved usability, channel expansion, consistent publishing and reporting, efficient content planning, and seamless project management for impactful customer experiences.

marketing

Insights

social

Service

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Knowledge Base Article

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v18.11 Fall Release (November)

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Google Analytics 4 FAQs

What is the frequency of the Data Fetch of Google Analytics 4 in Sprinklr?Data is updated in every hour in SprinklrCan I still have my data mapped to Ad Entities if I don't publish through Sprinklr Web Analytics?Yes, If you have unique identifier present in your Ads at any level. Sprinklr will

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Create an Image Type Post in Advocacy

Image Type posts are the type of posts that contain an Image that was explicitly added by the publisher using either the Digital Asset Manager or by manually uploading the image from the computer. How Media Type (Image/Video) posts are different from Link Type The most striking difference between a

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Curation

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How to Apply Ads Web Analytics to Existing Posts in Ads Composer

This article will cover the application of web analytics on an existing post.More and more brands are launching ad posts focusing on obtaining impressions and engagement and then turning these Ads into conversion ones. With the previous engagements, the costs tend to be lower when the ads are later

Paid Web Analytics

marketing

Web Analytics

tracking

Knowledge Base Article

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Apply Web Analytics to Existing Posts

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Manually Award Gamification Points to Users 

Automated gamification is a fantastic way to engage and incentivize users in your advocacy community. However, there may be occasions where admins need to manually award points to users. This article outlines the steps admins can follow to manually award points through the space or advocacy site. Wh

Advocacy - SES

social

Social - SES

Knowledge Base Article

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User Management

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Social Login from the Advocacy Site

Sprinklr Advocacy supports a variety of public authentication providers: LinkedIn, Facebook, Instagram, TikTok and Twitter. Steps to Login Using SocialThe Advocate enters the Sprinklr Advocacy Site link and selects the desired social channel icon with which they want to log into the platform. ​After

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Log into the Advocacy Site

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Email ID and Password Login to Advocacy

The advocacy platform administrators can enable users to access the platform by allowing them to sign up and log into the advocacy platform with email and password. This new login method offers the added security feature of two-factor authentication and supports the use of reCAPTCHA, which effective

Advocacy

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Log into the Advocacy Site