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Conditions applicable with outbound rules

Brands can leverage outbound rules in Sprinklr's Rule Engine to control the properties of messages that have been published. Users can also create Outbound rules to automate actions on scheduled outbound messages based on some set conditions. Below, is a list of the Outbound Rule Condition types and

Outbound Rule

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Create Rule

Outbound Message Rules

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Knowledge Base Article

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Outbound rules

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Publish to Reddit

When you've linked a Subreddit Account in Sprinklr, you are able to publish posts directly through the Sprinklr platform. In this guide, we'll walk you through the process of publishing posts to a Subreddit.Steps ​To Publish to SubredditClick the New Tab icon . Under the Sprinklr social ta

social

Sprinklr Social

Social - SES

Service

+2

Knowledge Base Article

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Engage, publish and report on Reddit

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Add a Dialogue Tree Tool

Adding a Dialogue Tree Tool to a task automatically initiates the associated dialogue tree. The tree runs in the background to ensure the interaction follows the predefined conversational flow. Dialogue tree nodes can be used to execute hardcoded workflows.ProcedureIn the Tools window, select Add To

Knowledge Base Article

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Core Tools

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How to Use Auto Response on Reddit Messages

In Reddit, if you are a moderator, you have the ability to enable auto response to Reddit messages through modmail. You can also determine from which users under a moderator can send auto responses.​Note: To utilize Modmail Message functionality, please raise a support ticket to get this DP enabled:

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Knowledge Base Article

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Engage, publish and report on Reddit

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Project Overview Tab

OverviewThe Project Overview Tab gives you quick, detailed insights into your Projects. You can create and view a Project Overview describing your Project, its objectives, key milestones or other important or relevant details. You can also see other key Project details like status, owner and depende

marketing

PM_PROJECT_SHEET_VIEW_2

PM_GENERIC_2

Knowledge Base Article

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Project Tabs

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About Facebook Bid Multipliers

Splitting budgets and optimizing bids based on different targeting attributes leads to over-segmentation of audiences among multiple Ad Sets with relatively smaller audience pools. This reduces the effectiveness of the Facebook algorithm as well as the efficiency of the budget split.Sprinklr Strateg

marketing

Knowledge Base Article

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Setting Up Smart Bidding

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Connection with Brands APIs

Sprinklr IVR provides us the ability to connect to a brand’s APIs and obtain data from their internal systems to use on Sprinklr’s Care Platform. In this article we will learn about how admins can configure IVR to work with brands’ APIs. APIs are mini programs that help to fetch data from third part

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Knowledge Base Article

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IVR Use Cases

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Create an Authentication message template

This template is created to support the capability to authenticate your customer through Apple Messages for Business account. This will help you in verifying customer's identity. You can create an Authentication Message template and send it to customers to go through the authentication process.

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Knowledge Base Article

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Authentication Template

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Project Files Tab

The "Project Files" tab is the go-to place for all project-level and task-level files. It can be found in the bar at the top of the task sheet view, among all the other project tabs. ​  How do we add files to the project and tasks?  Task Files: These are attachments added direct

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PM_TASK_TIMELINE_VIEW_2

PM_PROJECT_SHEET_VIEW_2

PM_TASK_CALENDAR_VIEW_2

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Knowledge Base Article

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Project Tabs

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Manage Global Profile Lists

Global Profile Lists allow Sprinklr users to make a curated group of users and save it as a list. Profile lists are available both at the Workspace-level and Customer-level. A list can fetch filters and tags from Profile Bios, Profile Statistics, and Profile P

marketing

manage global profile lists

Insights

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Knowledge Base Article

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Profile List

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Setting Up Response Custom Fields

Survey Response fields can serve to hold external metadata for every response, which can be utilized during the analysis of the survey results.Business Use CaseCapturing Location-Specific Feedback with Response Custom Fields: Organizations with multiple locations can enhance their customer feedback

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Survey Response

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Add Audience Profiles for Email Marketing, SMS and WhatsApp

In this article, you will learn how to add Audience Profiles by importing an Excel Template for Email Marketing, SMS and WhatsApp.Downloading the Excel Template:Click the New Tab icon. Under the Sprinklr Marketing tab select the Marketing section, then click Audience Profiles within Publish.​On the

whatsapp

marketing

SMS

Email Marketing

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Knowledge Base Article

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Add Audience Profiles

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Agent Summary

This section provides the overall work summary and the occupancy of every  agent for the selected time frame. Segregation of all the cases offered to an agent is available thus the Abandoned Rate & Pickup Rate maintained by an agent is calculated. This also reports the overall time spent by ever

Service

Knowledge Base Article

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Reporting & Analytics

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Call Centre Performance Overview

This report summarizes the overall call center performance that are necessary for a leadership view.Call Count - SplitOutbound Call Count: Number of outbound calls made.Dialer Calls: Number of calls offered to the agents through various dialers (preview, predictive & progressive).Manual Call Cou

Service

Knowledge Base Article

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Reporting & Analytics

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Importing Responses Data

The Import Survey Responses feature allows users to upload response data from external sources directly into a survey. This functionality is particularly useful for consolidating survey data collected through multiple channels or transitioning responses from legacy systems into a centralized platfor

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Response

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Line Publishing

LINE supports many types of posts that can be published via Sprinklr including Text, Photo, Video, Audio, and Image Map. You can easily schedule your post and publish it to a specific target audience in LINE from the Publisher. You can also customize the images to be published using the image editor

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LINE

Sprinklr Social

Channels - SES

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Knowledge Base Article

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LINE

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Line Engagement and Limitations

Engagement within Sprinklr provides a way to manage your team’s response workflows from organized dashboards. Sprinklr allows you to manage inbound messages through clear workflows that let you route and prioritize messages, respond, and provide quick and accurate resolutions.To Create a LINE Column

Engagement

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LINE

limitations

Knowledge Base Article

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LINE

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Measure Message/Case Processing Time in Care Console

How case processing time helps you analyze the total time consumed by agents to handle every message/case and empowers you to develop better care workflows.​ Tracking the time that your team spends on customer care issues is critical in improving your brand's care strategy. Understanding how long ca

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Knowledge Base Article

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Case Processing Time in Agent Desktop

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Permissions required for executing Email Marketing Campaign

In this article, you can find what permissions are required to execute the different steps of an Email Marketing Campaign. Permissions for creating a CampaignTo create a campaign or modify an existing one, you will need the following permissions under:Setup > CampaignPermissions required for Audi

marketing

Permissions

Email Marketing

Roles and Permissions

Knowledge Base Article

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Setting up Email Marketing 

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How to add quick filters?

Save time by utilizing quick filters, which enable you to save your filter configurations for easy reuse whenever you need to apply the same filter settings. In this article, you will learn how to create Quick Filters in the Production Dashboard.To Add Quick FiltersNavigate to the Production Dashboa

marketing

quick filters

Production Dashboard

Knowledge Base Article

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Advanced Filtering