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Creating Non-Redeemable Rewards

This article provides a step-by-step guide for creating non-redeemable rewards in the Reward Engine. Admins can define reward properties and effectively organise rewards for their intended purpose, such as leaderboard recognition or special achievements.Learn how to create Non-Redeemable RewardAcces

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Create Rewards

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Deploy End to End Email Marketing, SMS and WhatsApp Journeys

In this article, you will learn how to create customer journeys for the Email Marketing, SMS, and WhatsApp channels using Journey Facilitator along with the end to end overview of the steps required to set up your Journey. Follow these steps to create, deploy and analyze your journeys in Sprinklr.Jo

marketing

Journey Facilitator

Knowledge Base Article

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Create and Deploy Journeys

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Campaign - Content Strategy Tab

About the Content Strategy TabYou can view the Content Strategy associated with the Campaign, from the Campaign details window.The Content Strategy tab of a Campaign compiles and organizes the Messages and Assets that make up a campaign’s content strategy in one comprehensive overview. Here, you can

campaign management

marketing

Content Strategy Tab

Knowledge Base Article

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Introduction

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Components of Execute Action Node

The Execute Action Node is a powerful and versatile tool that drives automation within guided workflows, enabling seamless task execution and process optimization. By automating key actions, it eliminates manual intervention, reduces errors, and accelerates operational efficiency.One of its standout

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Guided Workflow Canvas

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View and Filter Active/Inactive Users in Distributed

This feature allows the distributed user to clearly distinguish if a user or delegate is Active or Inactive. The users can easily filter Active and Inactive Users as well as Delegates. Additionally, this feature allows users to change the status of users and delegates directly from the same interfac

social

Social - SES

DST - SES

Knowledge Base Article

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Governance (Distributed User)

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How to Apply Ads Web Analytics in the Ads Composer

This article will cover the application of web analytics from ads composer. Using Sprinklr Paid Web Analytics, you can append tracking strings to Web URLs contained within marketing campaigns in order to track user behavior after a user has clicked on the URL from a social media platform.To Apply We

Paid Web Analytics

marketing

Web Analytics

tracking

Knowledge Base Article

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Apply Web Analytics

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What is Debug Log?

OverviewDebug logs can provide administrators with helpful insights into the bot's performance, areas for improvement, and any shortcomings by conducting a thorough analysis.Benefits of Debug LogDebug logs assist bot admins in obtaining useful insights into the bot's performance by:Documen

Service

Knowledge Base Article

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Testing Bot Workflows

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Create a Column for Vanilla Forum Questions

Introduction With the engagement dashboard column, you can access and interact with all posts on your Vanilla Forum account. This guide details the steps to create an Engagement Column specifically for Questions on a Vanilla Forum account. Steps to Create a Questions Column in Engagement Dashboard 1

social

Knowledge Base Article

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Create Columns and Publish on Vanilla Forum

RS
Queue Performance Digital

The Queue Performance Digital report in Sprinklr provides insights into the efficiency of managing digital customer interactions, such as chat, email, and social messaging. It tracks key metrics like service levels, response times, and abandonment rates, helping evaluate how well customer queries ar

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Detailed Dashboards

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Detailed Auto Wrap

​ACW: Automate, Automate, and Automate1. Autowrap Overview: Autowrap, an essential feature within our system, streamlines completing after-call work (ACW) by automatically filling in necessary details within a specified timeframe. This feature proves invaluable when agents are unable to finalize AC

Service

Knowledge Base Article

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Auto Wrap After call work

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Manage Rewards in Admin Console

This article provides a complete guide to managing rewards in the Admin Console, including an overview of the rewards table, available actions, filtering and sorting options, and how to handle out-of-stock rewards. Accessing the Rewards Table Go to New Page (+) > Sprinklr Social > Admin Consol

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Manage Rewards and Requests

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Ads Composer Section 6: Optimization

Leverage Sprinklr's AI capabilities to optimize your bids, budgets and creatives. ​On the Optimizations window, select one or more Strategy Group optimization(s) you want to apply to your campaign from the Strategy Group drop-down menu. Your selected Strategy Group(s) details will be displayed

marketing

Knowledge Base Article

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New Campaign Creation

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Viber Channel Capabilities and Limitations

Viber is a cross-platform instant messaging application that operates over Microsoft Windows, macOS, Linux, Android, and iOS platforms. Viber lets users message each other and exchange media such as images and video records. To utilize the Viber channel to its maximum potential you need to be aware

social

Service

Knowledge Base Article

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Getting Started

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Customizing Warning Messages

Administrators can customize the warning message displayed above the reply box by utilizing the "Append Warning Message" action within Autofill rules. This functionality allows them to tailor the message according to their organization's unique communication requirements or policies.B

Service

Knowledge Base Article

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Publishing Functionalities

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Owned Channel Reporting Value Realization

UseOpportunityValueCreate relevant tags for your brand, product, etc.Get granular reporting for all posts created around a specific product or initiative.Understand how much engagement a specific product garners or how many clicks through to a specific site/shop were generated.Create custom metrics

social

Reporting - SES

Social - SES

Knowledge Base Article

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Advanced Features

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How to Bulk Edit Strategy Groups using Exports

To bulk import using exported templatesClick the New Tab icon. Under the Sprinklr Marketing (Ads) tab, click Ads Manager within Analyze.Click on Strategy Groups in the top left corner to navigate to your configurations.Select the desired strategy groups from the Ads Manager window.Hover over the Opt

marketing

Knowledge Base Article

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Getting Started

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LiveChat not showing up while passing authenticated user details

Check the expected hash for any authenticated user passed inside chat settings.Hover over the Options icon alongside your Live Chat Application and select Validate User Hash.  On the Validate User Hash window, enter User ID, Profile Image URL, First Name, Last Name, Phone Number and Email. Click Cop

Service

Knowledge Base Article

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Troubleshooting

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Story Tags in Media Monitoring & Analytics

Media Monitoring & Analytics (MM&A) enables you to tag a story or create a new story tag option. This is extremely useful as the story tags can be used as a filter in order to include or exclude specific stories. Story tags can also help you categorize stories and analyze these categories to

Insights

Knowledge Base Article

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Tagging related

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Customize Grouped Queues Dashboard Using Record Manager

The Supervisor Console enables monitoring of grouped work queues, organized by predefined criteria such as department, date, or user group. You can configure and manage the Grouped Queues Monitoring dashboard through the Record Managers screen within Supervisor Settings.This screen allows you to cre

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Grouped Queues Monitoring

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How to Take Actions based on AI Creative Insights using Rules

Users can now pause ads containing unenriched creative that is not brand-compliant using the Rule Engine. This feature utilizes a new field called 'Enrichment Status', which includes two parameters at the ad variant level: Creative Insights: Logo PresentCreative Insights: Brand PresentThe

marketing

AI-Powered Creative Insights

Knowledge Base Article

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Advanced Use Cases