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Apply widget filters

Widget filters are used to refine and customize the data displayed in widgets. Widgets are visualizations of data that can be added to dashboards to monitor social media performance.Filters allow users to specify which data they want to include or exclude in the widget based on specific criteria. Fo

marketing

Reporting

Knowledge Base Article

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Set up Reporting Widgets

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Create Record Form for Ticketing Workflow

You can create a record form to display the custom fields used for capturing primary and secondary ticket information.This form serves as the interface where agents enter and update the custom field values for a case. On this record form, agents can document ticket details, update key properties, an

Service

Knowledge Base Article

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Create Record Form

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Ads Manager Find & Replace Macro

Sprinklr Macros within Sprinklr Marketing (Ads) can be used to make multiple changes to entities at once, creating efficiencies in your workflows. In this article, learn how it allows allows you to update the names of your Ads with ease, using intuitive find & replace functionality to update tex

marketing

Knowledge Base Article

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Advanced Use Cases

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Conversational Insights Column in Engagement Dashboard

You can configure Conversational Insights columns within Engagement Dashboards to view a stream of message content based on the conversation. You can also set additional parameters to further restrict the conversation-level data you see.Using a Conversational Insights column, you can monitor message

Insights

Knowledge Base Article

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Conversation Insights mentions in Engagement Dashboard

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Troubleshooting Rule Engine via Sprinklr Support

How do I navigate through errors in Rule Engine?Step 1: Go through the list of Articles to understand if any of these can help you understand the root cause for your error. The Configuration & Setup section can help you the best in this scenario.Step 2: If you’re not able to utilize our existing

marketing

Troubleshooting

Rule Engine

Knowledge Base Article

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Troubleshooting & FAQs

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Brief Sections: Actions

OverviewSections allow you to better organize your Briefs and add elements like text, numbered or bulleted lists, media assets, tables and custom fields. Brief sections can be cloned, locked, reordered or deleted. You can also add padding, margins and borders to Brief sections. Clone Brief SectionsH

marketing

Brief

Knowledge Base Article

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Brief Template Components

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Matrix Question

Matrix-type questions, also known as grid questions, present respondents with a series of statements or items to evaluate using the same set of response options. These questions are displayed in a grid format, with rows representing the statements and columns representing the response choices.For ex

Sprinklr Insights

26.1

Insights

New Article

+2

Knowledge Base Article

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Survey Questions

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WeChat - Engage with Messages

Sprinklr supports a number of engagement and reporting capabilities for WeChat after you link your WeChat account through Sprinklr. You can engage in and respond to Brand Posts and Conversations on WeChat in real time.Here's a walkthrough for creating WeChat columns in the Engagement Dashboards

Service

Knowledge Base Article

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Engage with Customers on WeChat

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Roles and Permissions

To ensure that the users on the Sprinklr platform are set up with the appropriate access to the Conversational AI features, you need to assign the right permissions to their roles.​Discovery Runs​PermissionDescriptionViewAccess and view Discovery Runs.EditEdit Discovery Runs.DeleteDelete Discovery R

social

Knowledge Base Article

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Roles and Permissions

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How to Edit Ad Element Copies with AI+

Introduction In the ever-evolving landscape of advertising and content creation, adaptability and versatility are the keys to staying ahead. Introducing our feature: "Content Modification" within the Ads Composer and Ads Creative Library. Designed to cater to the needs of creative creators

marketing

Knowledge Base Article

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Sprinklr AI+

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Notification Settings in Advocacy

Sprinklr Advocacy utilizes notifications on mobile, within the platform, and through email to remind users about platform activities. This multi-channel approach ensures that users stay engaged by receiving timely updates and reminders for upcoming events or tasks. Users have the flexibility to man

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Setup Advocacy Account

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Ads Dashboard Navigation & Actions Available

Dashboard ActionsOn the Ads Reporting Dashboard window, hover over the Options icon  in the top right corner of the dashboard. Dashboard Header ActionsBefore Entering Edit ModeAfter Entering Edit Mode​Dashboard Actions — Field Descriptions#Header ActionDescrip

marketing

Knowledge Base Article

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Dashboard

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Editorial Calendar Year View

When you select Year View, you will see the current Year displayed in the Editorial Calendar. You can view previous or next years using the previous and next icons alongside the currently displayed year at the top of the Editorial Calendar.Calendar Year ViewCalendar Year View supports Campaigns, Sub

Editorial Calendar

marketing

Editorial Calendar Views

year view

Knowledge Base Article

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Setting up Calendar Views

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Editorial Calendar Quarter View

When you select Quarter View, you will see the current Quarter displayed in the Editorial Calendar. You can view previous or next quarters using the previous and next icons alongside the currently displayed quarter at the top of the Editorial Calendar.Calendar Quarter ViewCalendar Quarter View suppo

Editorial Calendar

marketing

Editorial Calendar Views

quarter view

Knowledge Base Article

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Setting up Calendar Views

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How to Bulk Edit Strategy Groups using Exports

To bulk import using exported templatesClick the New Tab icon. Under the Sprinklr Marketing (Ads) tab, click Ads Manager within Analyze.Click on Strategy Groups in the top left corner to navigate to your configurations.Select the desired strategy groups from the Ads Manager window.Hover over the Opt

marketing

Knowledge Base Article

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Getting Started

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Account Performance

Account performance refers to the effectiveness of a brand's presence and content on social media platforms. It can be measured by analyzing metrics such as reach, engagement, conversions, and click-through rates to understand the impact of the content and campaigns on the target audience.​Here

social

Knowledge Base Article

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Standard reporting dashboard for Facebook

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Create a Column For Facebook Page Recommendations

Sprinklr enables you to monitor and engage with the recommendations that you have received on your Facebook business page and further optimize your business performance. This article explains how to create a recommendation column.Steps Click the New Tab icon in Sprinklr. Under the Sprinklr Social ta

social

Knowledge Base Article

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Add Facebook column in engagement dashboard

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About the Adjust Ads Integration

​What is Adjust?​Adjust is a mobile attribution and analytics company that provides you with a smart business platform, combining measurement for advertising sources with an advanced analytics suite. It also offers additional services, such as the Fraud Prevention Suite and Unbotify, etc. ​​​Benefit

marketing

Knowledge Base Article

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Getting Started

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Create a Column For External Mentions

External Facebook Mentions, mentions of the Brand that were not posted to the Brand's Facebook Wall, can now be fetched from the external Facebook profiles or pages. This article explains how you can view all these external mentions of your brand, using engagement dashboards.StepsClick the New

social

Knowledge Base Article

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Add Facebook column in engagement dashboard

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Create a Facebook Workplace Column

Facebook Workplace is an online collaborative software tool developed by Meta Platforms. It facilitates online group work, instant messaging, video conferencing, and news sharing. This article states the steps to add  different column types for Facebook Workplace.Steps Click the New Tab icon in Spri

social

Knowledge Base Article

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Add Facebook column in engagement dashboard