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What is Message Validation?

OverviewLearn how to validate if the predicted AI intents on the messages are accurate and help improve the model if not.After finishing your build, you can test the accuracy of the intents by testing some expressions through the test module.You can also give feedback to the AI intent model if some

Knowledge Base Article

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AI/NLP Testing

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Data Connector - Setting up the Persona App

Before you Begin:In standard persona apps, the Data Connector isn't initially visible. This article provides a walkthrough on configuring a persona app to incorporate the Data ConnectorNote: To ensure the feature is enabled, please contact tickets@sprinklr.com and provide the Partner ID and Name. If

Knowledge Base Article

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Entity Studio

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Filtering of Tasks Using Custom Field Values

When creating Record Card Widgets specifically at the Task entity level, you have the capability to filter tasks and customize how they are displayed within the widget based on specific custom field values. To achieve this, you can utilize the JSON editor and include the parameter "fieldType": "cust

Knowledge Base Article

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Custom Widgets

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Set Audience Targeting via Rules

You can set audience targeting via rules. In outbound rules, autofill rules, and post-publishing rules, you can select the saved audiences as the target audience. This capability is available in Space as well as in the Distributed environment. Sprinklr also provides the ability to take actions based

Set Audience Targeting in Rule Engine

Set Audience Targeting via Rules

Knowledge Base Article

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Introduction to Rule engine

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Apple Messages for Business Capabilities and Limitations

In this article, we will cover the capabilities and the limitations of the Apple Messages for Business channel within the Sprinklr platform.Apple Messages for Business Capabilities and LimitationsTypes of PostRecievedSendText/Rich TextYesYesLink/Rich LinkYesYesTo allow users to preview content

experience:space

article:howto

apple business chat

product:platform

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Knowledge Base Article

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Apple Messages for Business

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LINE Advertising Parity

The article explains the objective-wise parity currently in Sprinklr. The first column talks about the feature, the second column mentions if the feature is present in Sprinklr, the third column mentions if the feature is present in the native Ads Manager, and the fourth column clarifies whether or

Knowledge Base Article

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Advertising Channel Parity

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How to create an engagement column for LINE

Engagement within Sprinklr provides a way to manage your team’s response workflows from organized dashboards. Sprinklr allows you to manage inbound messages through clear workflows that let you route and prioritize messages, respond, and provide quick and accurate resolutions.To Create a LINE Column

experience:space

article:howto

Line Inbox Column

channel:line

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Knowledge Base Article

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LINE

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Create Quick Replies for LINE

While sending text messages to your customers on LINE, you can add quick reply buttons. The buttons appear at the bottom of the chat screen. The recipient just has to tap one of the buttons to reply. Quick Reply Types The following actions are available only for the quick reply feature. You cannot u

experience:space

article:howto

feature:digital-asset-management

product:engagement

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Knowledge Base Article

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LINE

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Select rules to execute when work is assigned

Unified routing gives us the ability to manage the assignment of cases or tasks in a more robust and precise way, which helps teams to manage their resources efficiently and cater customer queries proficiently and smoothly. In this article we will learn about how unified routing helps us to execute

Knowledge Base Article

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Setting up Queues based routing

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Analytics(Advocacy)

The 'Analytics' feature in the left bar of the advocacy site enables advocates to track the performance of their shared posts across different channels and view overall account-level engagement. Advocates can find their activity stats like total shares/ share attempts, clicks their shared

Knowledge Base Article

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End Users

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What Can Cause X Ad Accounts to Deactivate?

Sprinklr uses access tokens, which are provided by social channels, to connect to your accounts. When an access token expires or becomes invalid, you must reconnect your social account to Sprinklr (see Re-Add a Deactivated Account in Sprinklr). Doing this generates a new token. Each social network h

Knowledge Base Article

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Troubleshooting & FAQs

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Reddit Ads Notes & Best Practices

Reporting Data sync frequencyNormal – 30 MinutesSegmentation – 3 HoursNote: Once the Ad Account is added in Sprinklr the lookback period for historical data will be 6 months from the date of Addition.Best practicesEnsure the Ad Accounts have been whitelisted as without them Data will not be fetched

Knowledge Base Article

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Troubleshooting and FAQs

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How to create a Yammer Column in Sprinklr?

Yammer is a collaboration tool that helps you connect internally across the company. Sprinklr helps to manage all your conversations and share alerts directly via Sprinklr​Create a YammerGroup ColumnSprinklr supports a number of engagement and publishing capabilities for Yammer after you link your Y

Engagement

capabilities

yammerr

publishing

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Knowledge Base Article

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Yammer

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Assigning interactions to the same agent

Concept of Stickiness In Unified Routing, stickiness refers to a predefined time period during which a case is considered a follow-up or continuation of a previous interaction of the agent with the customer. If the customer reaches out within the stickiness duration, the case is assigned to the same

Knowledge Base Article

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Setting up Skill based routing

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Agent Facing Use Cases

Taking Service Request - Automatically creating service tickets based on customer interactions through multiple channels, such as phone, email, or chat. It also empowers agents to service the agents then and there itself. Raising Complaints - Allows agents to address customer grievances by raising c

Knowledge Base Article

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Use Cases

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Past Implementation - A Leading Indian Private Bank

A leading indian private bank is using agent facing guided workflows extensively for multiple use cases to improve agent efficiency and reduce average handling time of cases. Here are some key uses cases that were covered via guided workflow:1. Product specific journeys - Credit cards, Banking and l

Knowledge Base Article

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Use Cases

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Discussion Forum (Advocacy)

The 'Discussions' menu option present on the left bar in the advocacy site enables advocates to express their opinions and engage in meaningful conversations with each other on various Threads and Topics curated by Site Administrators on the Advocacy site. ImportanceDiscussion forum encour

Knowledge Base Article

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End Users

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Copy filled Message Brief from Parent post to Variant

This article elaborates on how to automate copying of briefs from parents posts to variants using rule engine. How does it work? Navigate to Rule Engine from the launchpad and start creating a Draft Rule. Define the Condition. Under “Conditions Applies To The properties of the Draft Messag

Knowledge Base Article

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Content Variants

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Required Question

IntroductionThe questions that respondents must answer to continue or complete the survey are required questions.These questions are marked as mandatory to ensure essential data collection, enabling researchers and analysts to gather comprehensive and relevant information crucial to the survey'

Knowledge Base Article

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Question Types

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How to Apply Tags to Google AdWords Campaigns

Using Google AdWords, you can display your products and services to different web users within the Google Ad network. Sprinklr allows you to incorporate your Google AdWords accounts and apply custom properties to your ads in the Ads Manager. This enables you to filter and categorize the ads for

Knowledge Base Article

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Ad Campaign Analysis