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Redeem Rewards in the Platform

This guide helps you, as an end user, understand how to redeem rewards using the Reward Engine on the Advocacy platform. It also explains how to earn tokens, track your redemption history, and use additional features on the Reward Engine page. Learn how to Access the Rewards Section Log in to the Ad

Advocacy - SES

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Social - SES

Knowledge Base Article

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Redeem Rewards on the Platform

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Configuring Source Specific Settings for Live Chat

The Source Specific Settings screen in data connectors is where you configure the details about the data source you want to connect to. This screen allows you to define the source's type, parameters, and access details to ensure the data connector can interact with it correctly. The options that app

marketing

Insights

social

Service

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Configuring Source Specific Settings for Live Chat

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Discussion Forum (Advocacy)

The 'Discussions' menu option present on the left bar in the advocacy site enables advocates to express their opinions and engage in meaningful conversations with each other on various Threads and Topics curated by Site Administrators on the Advocacy site. ImportanceDiscussion forum encour

Advocacy - SES

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Social - SES

Knowledge Base Article

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End Users

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Filters and Filter Groups in Task Views

OverviewFilters and Filter Groups enable you to sort and filter Tasks based on specific criteria. When viewing large or complex Projects with multiple Tasks, you can use Filters to view only relevant Tasks and minimize confusion. You can filter Tasks based on status, priority level, custom fields, o

marketing

PM_TASK_TIMELINE_VIEW_2

PM_TASK_CALENDAR_VIEW_2

PM_TASK_SHEET_VIEW_2

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Manage Task Views

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Sprinklr Social: Patch Changes (18.8.2)

With this release, deliver an enhanced customer experience with feature advancements in DAM, Publishing, UGC, Distributed, and Advocacy.

marketing

Insights

social

Service

Knowledge Base Article

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v18.8.2 (October)

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How to See Google Analytics Insights in Ads Reporting & Ads Manager

You can use a specific set of metrics to create Ads Reporting widgets that combine Google Analytics data with your web and social ad performance data. You can also see how web activity is driven by different ads, accounts, or channels.GA metrics can also be used within Custom Metrics. For

marketing

Knowledge Base Article

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Reporting & Analytics

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How to See Adobe Insights in Ads Reporting & Ads Manager

In Ads Reporting, you can use a specific set of metrics to create Ads Reporting widgets that combine Adobe Analytics data with your web and social ad performance data. To learn more about adding a reporting widget, see Add Widgets to the Reporting Dashboard.In Ads Manager, you can use Adobe Analytic

marketing

Knowledge Base Article

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Reporting & Analytics

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How to Sync Ad Account Data in Ads Manager

You can sync account data for a particular account to get the latest data. If there are multiple sync requests for an account in a time span of ten minutes, the latest ones are ignored.To Sync Account DataClick the New Tab icon .  Under the Sprinklr Marketing (Ads) tab, clic

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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TikTok Ads Reporting Dashboards

Users can view Tiktok data by making a custom dashboard or selecting an existing standard dashboard build for easy understanding.Using Custom DashboardClick the New Tab icon. Under the Sprinklr Marketing (Ads) tab, select Ads Reporting within Analyze.Create a reporting dashboard by clicking on Creat

marketing

Knowledge Base Article

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Reporting and Analytics

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Conversational Insights Column in Engagement Dashboard

You can configure Conversational Insights columns within Engagement Dashboards to view a stream of message content based on the conversation. You can also set additional parameters to further restrict the conversation-level data you see.Using a Conversational Insights column, you can monitor message

Insights

Knowledge Base Article

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Conversation Insights mentions in Engagement Dashboard

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Troubleshooting Jira Connector Common Issues

This page lists common issues you may encounter with the Sprinklr and Jira integration, along with their resolutions.Issue: You encounter this error: This user is already added to an application in client <client_name>.​Resolution: Ensure that the Jira user used for the integration is not alre

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Troubleshooting and FAQs

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Ads Composer FAQs

​What are the prerequisites for using Ads Composer?Adding an Ad Account and having the pages linked to the ad account is mandatory for using Ads Composer.Is Sprinklr Composer flow the same for all channels?Yes, as Sprinklr aims to simplify the process of creating large campaigns, the flow is kept si

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Scheduling Options in Ads Composer

While composing an ad campaign, within the Budget and Scheduling tab, once you have filtered the asset based on a common keyword associated with the ad-set, you can choose to apply the budget configuration and Dayparting to all the ad sets together, rather than configuring it individually. Follow th

Knowledge Base Article

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Functionalities

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Responding To Instagram Comments As Direct Messages

In some circumstances, you may want/need to reach out directly to those who commented on your public posts on Instagram. You can reply to comments made on your posts with a direct message on Instagram. Here we list out the steps..StepsClick the New Tab Icon . Under the Sprinklr Social tab, click Eng

social

Knowledge Base Article

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Reply to Messages

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Ads Creative Library Roles & Permissions

Ads Roles and Permissions for Ads Creative Library are crucial in managing organizational access efficiently. This article will explain in detail the permissions for the Ads Creative Library, outlining both enabling actions and restrictive measures to ensure effective campaign management.In this art

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ads creative library

Roles and Permissions

Advertising

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Ads Creative Library

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Reddit Ads Notes & Best Practices

Reporting Data sync frequencyNormal – 30 MinutesSegmentation – 3 HoursNote: Once the Ad Account is added in Sprinklr the lookback period for historical data will be 6 months from the date of Addition.Best practicesEnsure the Ad Accounts have been whitelisted as without them Data will not be fetched

marketing

Knowledge Base Article

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Troubleshooting and FAQs

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Troubleshooting Workflow Engine via Sprinklr Support

How do I navigate thorugh errors in Workflow Engine?Step 1: Go through the list of Articles to understand if any of these can help you understand the root cause for your error. The Functionalities section, and Configuration & Setup section can help you the best in this scenario.Step 2: If you’re

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Workflow Engine

Troubleshooting

Knowledge Base Article

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Troubleshooting & FAQs

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Ads Pivot Roles & Permissions

In this article, you will learn about the different permissions available for Ads Pivot and their respective privileges for users having access to this module.NoteAll Ads Pivot permissions that a user has can only be used to take actions on ad accounts s/he has access to with either the All Permissi

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Ads Pivot

ads creative library

Roles and Permissions

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Ads Pivot

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Advanced Use Cases of AI Creative Insights

Use case 1: Check which aspect ratio is performing better in a particular placementIn the creative elements tab, in the performance by aspect ratio widget, edit the widget to add a placement dimension which will give a breakdown of placement vs aspect ratioThis gives an idea of which aspect ratio is

marketing

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Advanced Use Cases

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Linking Hierarchy Data to a Survey Project & Visualization in a Dashboard

This functionality assists you in arranging survey data in line with your organization’s hierarchy, facilitating easier access and analysis of pertinent information for teams at various levels. The organized method guarantees that feedback data can be efficiently leveraged across numerous survey ini

Sprinklr Insights

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Insights

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Hierarchical Reporting