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About the Google Analytics Ads Integration

Google Analytics Integration allows you to track key Google Analytics metrics and apply custom campaign parameters that can help you improve your marketing and campaign performance across different channels. In addition, this integration lets you analyze customer journeys and behavior in various seg

Knowledge Base Article

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Getting Started

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How does the MOAT Ads Integration Work?

1. [Ads reporting] Bringing Moat Data in Sprinklr -​Its a cumbersome task to download and map the Channel Entities Data and Moat data on regular basis based on the identifier.Sprinklr Moat Integration helps you :-Map Moat data in an automated way to your Channel entities allowing you to compare web

Knowledge Base Article

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Setting Up MOAT

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Value Proposition for the Adobe Ads Integration

Integrating Omniture/ Adobe Analytics with Sprinklr eliminates much of the tedious work of comparing web performance to social engagement, making the process of attributing and optimzation of web performance to social engagement seamless.​ChallengeSprinklr FeatureAdvantageAutomateTime consuming and

Knowledge Base Article

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Getting Started

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Value Proposition for the AppsFlyer Ads Integration

​Persona ​Category ChallengeSprinklr FeatureAdvantageAds Insights AnalystUnified ReportingSiloed Data of AppsFlyer and Social Channels making difficult to understand the complete funnel to understand the ROIAds ReportingInsight Generation from Unified View of AppsFlyer and channels Metrics and Dimen

Knowledge Base Article

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Getting Started

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Mandatory fields in Quick Publisher

In this article, you will learn about the significance of the mandatory fields in the Quick Publisher.Mandatory fields in Quick PublisherWhen you enter data in Quick Publisher, certain fields are marked with a red dot. The red dot means that the field must be filled to complete a certain process tha

Publishing - SES

Social - SES

Knowledge Base Article

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Getting started with publishing

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Copy filled Message Brief from Parent post to Variant

This article elaborates on how to automate copying of briefs from parents posts to variants using rule engine. How does it work? Navigate to Rule Engine from the launchpad and start creating a Draft Rule. Define the Condition. Under “Conditions Applies To The properties of the Draft Messag

Knowledge Base Article

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Content Variants

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Tags Management on Community

You can add custom community tags to group categories and messages based on them. Grouping categories and messages provide clarity and understanding, making it easier to identify similarities, differences, and relationships among items.Before your beginThe users must have the Manage Community Tag pe

Community Builder

Community

Knowledge Base Article

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Tags Management

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Queue Health Report

Queue Summary Here Supervisors can view overall summary of different queues in which the cases/calls are assigned. ​Work Queue vs Maximum Response TimeThis shows the maximum response time, i.e., the time taken by an agent to respond to a customer's query in a case. Case Wait time in Queue This

Knowledge Base Article

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Queue Health Reports

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Scheduling Options in Ads Composer

While composing an ad campaign, within the Budget and Scheduling tab, once you have filtered the asset based on a common keyword associated with the ad-set, you can choose to apply the budget configuration and Dayparting to all the ad sets together, rather than configuring it individually. Follow th

Knowledge Base Article

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Functionalities

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Caveats of Ad Manager Pivot

CaveatsTermCaveatCross Channel EntitiesCross channel entities are not supported. All the values need to be of the same channel.Compose from TableSupported EntitiesFor cross objective/ad accounts, all invalid values will be removed automatically.Reuse Post Channel IDsIf reusing Post Channel Id is pos

Knowledge Base Article

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Troubleshooting & FAQs

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How to Choose Ad Placements in Ads Composer

While composing a campaign, Sprinklr provides you with an option to add multiple placement variations for your target audiences instead of having to add the placement individually. This will create a duplicate of your ad sets for each placement variation.For instance, if you have two target audience

Knowledge Base Article

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Functionalities

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How to Reduce Ad Campaign Creation Time via Cloning & Templates

Learn about cloning the existing ads, which provides you with an additional ad creation ability for the ads that you are distributing to the audiences.This video tutorial includes the following information:CloneQuick cloneA majority of advertising campaigns are created by cloning workflows, modified

Knowledge Base Article

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Functionalities

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Sprinklr Insights: Patch Changes (19.5.2)

​Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr's latest release:Sprinklr Insights​Sprinklr Marketing​​Sprinklr Service

Knowledge Base Article

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19.5.2 Patch (Jul 12-15, '24)

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Disable Grabbing Private Messages for Accounts

Sprinklr provides you with the capability to disable grabbing of Direct Messages for your Facebook pages, LinkedIn and Twitter Accounts. This capability will help you improve privacy for your brands.To Disable Grabbing Private Messages for AccountsClick the New Tab icon  in your Sprinklr platform. U

Do Not Grab Private Messages

Disable Grabbing Private Messages for Accounts

Stop Grabbing Private Messages

Knowledge Base Article

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Manage Accounts

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Sprinklr Social: Patch Changes (18.8.2)

With this release, deliver an enhanced customer experience with feature advancements in DAM, Publishing, UGC, Distributed, and Advocacy.

Knowledge Base Article

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v18.8.2 (October)

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Sprinklr Service: Patch Changes (18.8.1)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

18.5 Release

Sprinklr Service

Knowledge Base Article

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v18.8.1 (September)

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Sprinklr Service: Patch Changes (18.5.2)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

18.5 Release

Sprinklr Service

Knowledge Base Article

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v18.5.2 (July)

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Sprinklr Service: Patch Changes (18.5.3)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

18.5 Release

Sprinklr Service

Knowledge Base Article

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v18.5.3 (July)

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Dependency Types

OverviewTask Dependencies allow you to better visualize and manage interconnected and interdependent Tasks. In complex projects with multiple moving parts, it's common to have Tasks that are dependent on each other such that one Task cannot be started or ended while other Tasks are still in pro

PM_TASK_TIMELINE_VIEW_2

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Knowledge Base Article

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Dependencies

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What are Views?

OverviewsViews let you view the information relating to Tasks and Projects within your Portfolio in different ways. The details of Tasks/ Projects remain the same but different views allow you to visualize your work in different ways and parse the information differently. Some views, like Kanban are

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PM_TASK_TIMELINE_VIEW_2

PM_PROJECT_SHEET_VIEW_2

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Knowledge Base Article

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Platform Basics