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Google DV360 Insights in Ads Reporting

Click the New Tab icon. Under the Sprinklr Marketing - Advertising tab, select Ads Reporting within Analyze.Create a reporting dashboard and add a widget to start analyzing your campaign data. Note:Sprinklr currently supports a specific set of metrics and dimensions using which you can report on you

Knowledge Base Article

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Reporting & Analytics

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Initiate Workflow Automatically on your Request

Create an initiate workflow rule to trigger workflows on requests received via request forms. This way you can automate the process of initiating workflows in bulk on requests based on certain well defined conditions. Users will need to set up the rule and enable it. Once the rule is enabled, all th

Request Rules

Workflow Engine

initiate workflow

Knowledge Base Article

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Request Rules

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Product Level Videos in Sprinklr for Meta

Product Level Video: OverviewProduct Level Video (PLV) allows advertisers to enhance Advantage+ Catalog Ads by incorporating video assets at the product/SKU level. This integration enables advertisers to effectively reach their audience with product-focused videos across all Meta placements, such as

Knowledge Base Article

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Video Templates in Sprinklr - Overview

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Initiate Workflow Automatically on your Message

Create an initiate workflow rule to trigger workflows on all draft messages. This way you can automate the process of initiating workflows in bulk on messages based on certain well defined conditions. Users will need to set up the rule and enable it. Once the rule is enabled, all the messages satisf

Workflow Engine

Rule Engine

Knowledge Base Article

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Draft Rules

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Auto-schedule copies of Brand Post (Distributed Admins)

PERSONADistributed AdminSprinklr UserUSE CASEThis feature is most useful for Distributed admins who want to publish posts, without involving the Distirbuted users, in a way that a copy of the post is automatically scheduled for 30 minutes later. VALUEThe benfit of this capability is that the Distrib

Auto-schedule copies of Brand Post

Social - SES

DST - SES

Auto schedule copies of Brand Post

Knowledge Base Article

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Campaigns (Distributed Admin)

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Notify authors: Change of parent message schedule date

Create an outbound rule to let users know regarding changes in schedule date of parent message to ensure that the variants do not get published before the parent message does. Once the rule is enabled, all the outbound messages satisfying the condition will have the selected actions initiated on it.

outbound rules

Rule Engine

Knowledge Base Article

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Outbound Rules

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Audience Manager & DMP Roles & Permissions

This article delves into the comprehensive range of permissions offered within Audience Manager and DMP, elaborating the specific privileges granted to users who access these modules. Let's understand the diverse levels of access and capabilities available, effectively to manage audience data a

audience

Roles and Permissions

Advertising

governance

Knowledge Base Article

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Audience Manager & DMP

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What Can Cause LinkedIn Ad Accounts to Deactivate?

Sprinklr uses access tokens, which are provided by social networks, to connect to your social accounts. When an access token expires or becomes invalid, you must reconnect your social account to Sprinklr (see Re-Add a Deactivated Account in Sprinklr). Doing this generates a new token. Each social ne

Knowledge Base Article

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Troubleshooting & FAQs

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Apply Macros in the Editorial Calendar

Macros can be configured in Settings and applied via the Editorial Calendar, Engagement Dashboards, or Production Dashboards to outbound posts. Macros are used to perform multiple actions on an entity with a single click. In the Editorial Calendar, you can -Perform bulk actions on multiple Messages

Editorial Calendar

Macros

Knowledge Base Article

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Bulk Updates

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Create an Editorial Calendar Board

Often users are applying the same set of filters or using the same GroupBy configurations. Users can save these settings in an Editorial Calendar Board, allowing them to easily access a frequently used view without the need to manually apply filters or other such settings each time they wish to see

Editorial Calendar

Editorial Calendar Boards

Knowledge Base Article

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Calendar Boards

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Customer Initiated Video Call

Journey #1Customer calls when agent already assignedTwo separate error messages will be displayed to the customer if there are distinct errors for the microphone and camera. In the images below, one error message is for the disabled microphone permission in the browser, while the other error message

Knowledge Base Article

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User/Agent Journey

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Campaign Third Pane - Properties

When you open a Campaign in the third pane, you can access in-depth information of the campaign including the campaign's properties and the entities it is currently associated with. To Navigate to Campaign Third PaneClick the New Tab icon, navigate to Sprinklr Marketing → Marketing Tab, and cli

Third Pane

campaigns

Campaign Details

Knowledge Base Article

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Campaign Third Pane

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Sprinklr Marketing: Patch Changes (18.11.2)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

Knowledge Base Article

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18.11.2 Patch (Feb 2-7, '24)

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How to Create an Ads Web Analytics Profile

This article will cover the creation of a web analytics profile, areas of application of web analytics, and field descriptions of web analytics.Create Paid Web Analytics ProfileClick the New Tab icon Under the Governance Console tab, click All Settings within Platform Setup.On the Platform Settings

Paid Web Analytics

Web Analytics

tracking

Knowledge Base Article

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Create Web Analytics

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What is the Ads Manager?

In the Sprinklr Ads Manager, you can view and manage your Ad entities of all channels on a single platform. Advanced filtering, grouping, and viewing options provide seamless management for all your ad campaigns. A large number of options, such as creating campaigns in bulk and making quick changes

Knowledge Base Article

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Getting Started

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Sprinklr Marketing: 18.8 Capabilities and Enhancements

Sprinklr's 18.8 release empowers businesses with enhanced AI, improved usability, channel expansion, consistent publishing and reporting, efficient content planning, and seamless project management for impactful customer experiences.

18.5 Release

Sprinklr Service

Knowledge Base Article

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v18.8 Summer Release (August)

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Clone a Production Dashboard

In this article, you will learn how to clone a Production Dashbaord.Clone a Production DashboardNavigate to the Production Dashboards.Click on the ellipses in the top right corner of the production dashboard screen.Select Clone Dashboard from the dropdown menu.After filling in the name of the new da

Manage Production Dashboards

Production Dashboard Actions

Production Dashboard

Clone

Knowledge Base Article

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Production Dashboard Actions

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Troubleshooting Editorial Calendar via Sprinklr Support

How do I navigate through the errors within the Editorial Calendar?Step 1: Go through the list of articles to understand if any of these can help you understand the root cause of your error. The Functionalities and Use Cases section can help you the best in this scenario.Step 2: If you are not able

Editorial Calendar

Troubleshooting

Knowledge Base Article

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Troubleshooting & FAQs

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Auto-Initiate Video Calls

In your Conversational AI bot, you have the option to incorporate a deflect node. This deflect node serves to redirect users from one social channel to Sprinklr Live Chat, where a video call is automatically initiated.​For example, if a user initiates a conversation on a social media platform but re

Knowledge Base Article

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Additional Features

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Offline Conversions - LinkedIn

The LinkedIn Conversions API enables a direct connection from Sprinklr to LinkedIn, facilitating the accurate tracking of offline conversion events. This connection is crucial for marketers who want to measure the impact of their LinkedIn ads on offline sales and conversions.​Kindly refer to this Do

Knowledge Base Article

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Offline Conversions