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Building surveys using Template library or starting from scratch

Survey creation allows you to quickly design and deploy surveys using prebuilt templates or by creating a survey from scratch. Templates help accelerate survey creation by providing ready-to-use questions and configurations, while blank surveys offer complete flexibility for custom use cases.Create

Knowledge Base Article

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Standard Analytics

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About the AppsFlyer Ads Integration

​What is AppsFlyer? Appsflyer allows you to promote your apps and reach larger audiences in markets where Google Play Store is not available.AppsFlyer supports attribution in the context of third-party app stores as follows: IMEI or Android ID: The SDK doesn't automatically collect the IMEI or

marketing

Knowledge Base Article

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Getting Started

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Create A Column For Instagram Posts

This article tells you how to create an Engagement Column containing brand posts/ fan posts of an Instagram Account.StepsClick on the New Tab icon in Sprinklr. Under the Sprinklr Social tab, click Engagement Dashboards within Engage.In the Engagement Dashboard, click Add Column in the top right corn

social

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Create an Instagram Column in Engagement Dashboard

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Add a Haptik Account

Haptik is an Intelligent Virtual Assistant solution that enhances customer experience and drives ROI for different brands. By adding your Haptik account directly into the platform, you can extend your brand's audience and engage with even more users from a single, unified platform. Once Haptik

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Haptik Account

Haptik Client Name

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Knowledge Base Article

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Haptik

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Actions Available for Ad Entities in Ads Manager

From the Ads Manager, there are a number of actions you can take to manage and edit existing Campaigns, Ad Sets, and Ad Variants. You can take action on individual Campaigns, Ad Sets, and Ad Variants, or you can select multiple entities to apply actions in bulk.In this article, we will look at the f

marketing

Knowledge Base Article

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Ad Campaign Management

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Setting up the Export Preferences

The Export Preferences capability provides a window that lets you define the export preferences for future use. Using this capability, you can define the following security options for export files in Sprinklr:Whitelisting IP Addresses.Setting up expiration value for an export file.Restricting the e

Export Preferences

Knowledge Base Article

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Security

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Create and Manage Speech Engine Configuration

OverviewSpeech Engine configuration allow Voice AI administrators to centrally manage speech recognition, speech synthesis, and conversational behavior settings used by AI-powered voice applications.​Instead of configuring speech capabilities individually for each application, administrators can cre

Knowledge Base Article

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Create and Manage Speech Engine Configuration

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Contact Drivers and Topics by Agent in the Mobile App

You can analyze Contact Drivers and Topics at the agent level directly from the Case Analytics view in Sprinklr Mobile App. This feature helps you understand which agents customers reported issues to, which agents responded to those issues, and which topics were discussed throughout the conversation

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Knowledge Base Article

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Supported Features

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How to Create a Volumatic Ads Benchmark

To Create an Ads BenchmarkClick the New Tab icon . Under the Sprinklr Marketing - Advertising tab, click Ads Benchmarks within Analyze.In the top right corner of the Ads Benchmark window, click Create Benchmark.In the Create Benchmark window, enter the required field details. Multiple metrics can be

marketing

Knowledge Base Article

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Creating a Benchmark

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LiveChat not showing up while passing authenticated user details

Check the expected hash for any authenticated user passed inside chat settings.Hover over the Options icon alongside your Live Chat Application and select Validate User Hash.  On the Validate User Hash window, enter User ID, Profile Image URL, First Name, Last Name, Phone Number and Email. Click Cop

Service

Knowledge Base Article

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Troubleshooting

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Global Variables in Guided Workflows

​Global Variables are configurable values that can be defined once and reused across multiple workflows within a specific environment. They provide a centralized way to manage shared data, improving consistency and simplifying updates across workflows.Enable Global VariablesTo use Global Variables,

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Global Variables

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Enable WhatsApp Flows for a Phone Number

WhatsApp Flows enablement can be configured at the phone-number level for the WhatsApp Business channel. The Enable WhatsApp Flows option allows administrators to authorize a phone number to create and send WhatsApp Flows directly from the Phone Numbers page.​The Enable WhatsApp Flows option allows

Knowledge Base Article

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Enable WhatsApp Flows

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Configure a Rule to Assign Cases Based on Predicted CSAT Rating

If the Predicted CSAT score of a message sent by a fan falls below the expectations of your brand, you can configure a rule in the Rule Engine to automatically assign that case to an experienced agent or a different set of user groups. By doing so, you can ensure that these cases are handled by agen

Service

Knowledge Base Article

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CSAT Prediction

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User Journey

Content Showcase AppKnowledge Base AppGuided Workflow App

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Knowledge Base Article

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Self Serve Apps

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Ads Unique Metrics Requiring Configuration

Once the configuration is being done user will be able to report on the below metrics through a single configuration for an account , breakdown and date range. MetricsAd Relevance ScoreEstimated Ad Recall Lift (people)Estimated Ad Recall Lift (people) Lower BoundEstimated Ad Recall Lift (people) Upp

marketing

Knowledge Base Article

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Managing a Unique Metric

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Using Stats Import Data in Ads Reporting

SUMMARYThis article covers how to report on stats import data Reporting on Stats Import DataOnce the data is imported in Sprinklr either by manual import or automatically using SFTP or Amazon S3, all the metrics, and dimensions will be exposed in Ads Manager, Ads Manager Pivot, and Ads Reporting.In

marketing

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Setting Up Stats Import

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Ads Unique Metrics Limitations & FAQs

LimitationsThe number of entities should not be greater than 5000 Ads/Ad Set/Campaign.​​Custom Date range selected should be having difference of 180 Days at max in the start date and end date.For LinkedIn Unique Reach metric, the lookback period is 92 Days in case of Custom Date range selection.FAQ

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Ads Exports Value Proposition

Use Cases Analyst​Save time and mitigate risks by quickly and easily generating creative PDFs for review and approval from the Creative Library.Avoid manual workflows for compiling creative previews by leveraging the creative preview exports. Generate previews as per the desired file format and shar

marketing

Knowledge Base Article

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Overview

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How to Edit a Custom Field

To edit a Custom FieldClick the New Tab icon and go to All Settings. Under Manage Workspace, click on Custom Fields.On the Custom Fields window, hover over to the Options icon alongside the Custom Field for which you want to edit the details and click on Edit. ​Make the desired changes to the custom

marketing

Knowledge Base Article

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Create & Manage

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Resize Multiple Widgets Together

OverviewWe are introducing a powerful enhancement that allows users to select, move, and resize multiple widgets simultaneously, greatly improving the efficiency and flexibility of the design process. With this multi-selection capability, users can now structure and align elements on a slide with gr

Display - SES

social

Social - SES

Knowledge Base Article

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Display