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Create Language groups for your message

In this article, you will learn how to create language groups to quickly translate all your messages into languages of your choice instead of selecting all languages individually every time you create localized copies.How to create a Language Group?Navigate to the Localized Copies tab in the Advance

Language Groups

Knowledge Base Article

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Content Localisation

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Customizable Styling Builder

Guided Workflows can be embedded within various customer-facing/external systems, such as a brand's website, mobile app, community, or knowledge bases, to empower customers in resolving queries and completing tasks on their own.You can go a step further by personalizing various design elements

Knowledge Base Article

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Customizable Styling

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What is a Customer-Facing/External Guided Workflow?

OverviewA Customer-facing/External Guided Workflow is an interactive, step-by-step interface that empowers customers to independently address their queries. It can be seamlessly integrated into client websites, Sprinklr communities, or knowledge base articles. These workflows offer a wide range of f

Knowledge Base Article

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What is a Customer-Facing Guided Workflow?

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Facebook platform policy for replying to Direct Messages

The Facebook Messenger Platform Policies are designed to help people and businesses connect effectively through Messenger to achieve meaningful outcomes. At the heart of this is the understanding that people and businesses need a seamless, reliable way to get something done - whether it is getting a

Knowledge Base Article

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Send one time notifications to customers

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Identify Messages Originating from Facebook Messenger in Rule Engine

Rule Engine supports identifying the source of message coming from Facebook Messenger chat plugin embedded on your website, Facebook mobile, or native Facebook channel. You can create a condition based on source of a message and then configure an action based on that condition. So messages can be ea

Knowledge Base Article

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Facebook Messenger Overview

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Manage URL Shorteners

Once you have added a URL Shortener within Sprinklr, you can view and edit your URL Shortener details and deactivate/activate or remove the URL Shortener permanently.To Edit a URL ShortenerClick the New Tab icon . Under the Sprinklr Social, click All Sett

experience:space

Deactivate a URL Shortener

Manage URL Shorteners

article:howto

+7

Knowledge Base Article

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URL Shorteners

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Manage Account Groups

From the Account Groups management window, you are able to edit, view activity and delete Account Groups. To Edit an Account Group Click the New Tab icon . Under the Governance Console, click All Settings within Platform Setup. In the

experience:space

account groups

cloud:core

article:howto

+8

Knowledge Base Article

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Account

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Locked out of Sprinklr using the wrong username and password combination

Overview By default, there is virtually no limit on the amount of incorrect logins a user can perform. However, this can be customized and set to look a user out after a designated number of incorrect logins. If you wish to implement this feature, please contact your Account Manager. If a user is l

stage:draft

article:reference

experience:v3

Knowledge Base Article

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User Management

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Activate a Deactivated User via Email

Sprinklr will send an email for all automatic deactivated users. This email will allow users to re-login with an expirable link. In other words, we will send an email with a reactivation link to users who are getting deactivated because of auto-deactivation capability. With a reactivation link, user

Activate User

Activate User via Email

Knowledge Base Article

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User Management

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Initiate Workflow Automatically on your Sub-Campaigns

Create an initiate workflow rule to trigger workflows on all Sub-Campaigns. This way you can automate the process of initiating workflows in bulk on Sub-Campaigns based on certain well defined conditions. Users will need to set up the rule and enable it. Once the rule is enabled, all the Sub-Campaig

Workflow Engine

Sub-Campaigns

initiate workflow

Knowledge Base Article

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Automate your Workflow

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Task Assignee Governance

Users have the ability to define Assignee Restrictions while creating tasks, restricting control over who the task can be reassigned to. Assignees can be listed according to specific requirements, whether by User / User Groups, User Defined in Custom Field(s), or Task Queue(s). How does it work?  Na

Knowledge Base Article

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Tasks

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Marketing Persona Apps FAQs

Persona Apps FAQs​How do I access the Marketing Persona Apps?The Standard Persona Apps are enabled by default on the Sprinklr Platform, along with the LaunchPad View simultaneously providing access to both the Persona and the holistic Sprinklr interface. For more information on navigating to the Mar

FAQs

Persona Apps

Knowledge Base Article

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FAQs

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Universal Search: Use Tweet URL To Search Tweet on Sprinklr

You can display a Tweet by inputting Tweet URLs into Sprinklr Search Bar. This will fetch the Tweet and the information associated with it. After fetching, you can perform actions like share, reply, retweet, etc. on that Tweet as per your requirement.

experience:space

Input twitter URL

article:howto

displayed tweet

+6

Knowledge Base Article

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Universal Search

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Ad Creatives in Editorial Calendar

View & Engage with Ad CreativesOn selecting Messages as the desired content type while configuring view settings, all your Ad Creatives will show up along with other messages and dark posts. Any creative produced via the Creative Library will show up in the Messages content section like any othe

Editorial Calendar

Ad Creatives

Knowledge Base Article

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Paid Content

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Manage Columns in Production Dashboard

In this article, you will learn how you can manage columns in your Production DashboardEnable/disable columns in production dashboardsNavigate to the Production Dashboard List or Kanban ViewFrom the Dashboard Bar of the Production Dashboards window, click the Manage Columns icon. Select the Colum

Manage Production Dashboards

Production Dashboard

customize columns

Knowledge Base Article

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Manage Columns

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Tags in Production Dashboards

In this article, you will learn how to view your Custom Dashboards under different tags and how to create/edit their tags.What are tags?Tags are used to categorize your Production Dashboards into different collections. They cannot be applied to any Standard Production dashboard while multiple tags c

Production Dashboard

Knowledge Base Article

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Advanced Functionalities

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Create a Service Task in a Workflow

Service Tasks initiate automated tasks while User Tasks assign tasks to users, user groups, or task queues to be completed. In this guide, we will go over how to create Service Tasks within a Workflow.To Create a Service TaskWhen you are in the Workflow Engine editor, click the Addition icon and sel

Workflow Components

Workflow Engine

Knowledge Base Article

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Task Actions

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Tasks Third Pane - Activity

Sprinklr allows you to track the activity on a task via the tasks third pane.How it worksOpen the My Tasks Dashboard via Production Dashboards. Open the third pane of the task you would like to check the activity on.Go to the activity tab, where you can see the trail of activities or actions taken

Task

Workflow Engine

Knowledge Base Article

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Tasks

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Clone a Production Dashboard

In this article, you will learn how to clone a Production Dashbaord.Clone a Production DashboardNavigate to the Production Dashboards.Click on the ellipses in the top right corner of the production dashboard screen.Select Clone Dashboard from the dropdown menu.After filling in the name of the new da

Manage Production Dashboards

Production Dashboard Actions

Production Dashboard

Clone

Knowledge Base Article

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Production Dashboard Actions

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Advanced Filtering in Production Dashboard

In this article, you will learn how to apply advanced filters on entities in Production DashboardAbout Advanced FilteringMaximize your filtering options in the Production Dashboards by utilizing advanced filtering during Tab Configuration. Additionally, you can apply advanced filters directly while

Manage Production Dashboards

quick filters

Filtering

Production Dashboard

Knowledge Base Article

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Advanced Filtering