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Understanding Triggers in Entity Studio

Triggers let you automate actions when changes are made to the records of an entity. They help you maintain data quality, reduce manual work, and keep business workflows consistent. A trigger can validate data, update related records, or run automation such as a workflow, rule, or script. This artic

Knowledge Base Article

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Triggers

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Manage All Email Distributions

The Distribution Record Manager offers a centralized interface to create, manage, and monitor email distributions. It allows you to easily track key metrics, make edits, and analyze performance data, all in one place.Email distribution enables users to send customizable survey invitation emails to c

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Email Distribution

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Introduction to Email Distribution

Email distribution enables you to send personalized survey invitation emails to clients instantly. These email distributions can be initiated in real-time, scheduled, or activated by external events, and can be configured through workflows.Business Use CasesPost-Transaction Feedback: Personalized s

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Email Distribution

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Using a Custom "From" address

Email Marketing Accounts enables you to dispatch bulk, branded survey emails from Customer Feedback Management, utilizing a verified brand-owned domain. It offers both real-time and scheduled sending options, along with customizable sender information.You can refer to the Email Survey Distribution a

Insights

Knowledge Base Article

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Email Distribution

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Fields and Relationships - An Overview

Fields define what information is captured for each entity. They represent the attributes of a business entity​, such as name, status, amount, date, priority, or category. ​Entity Studio supports a wide range of field types, enabling users to accurately model both simple and comp

New Article

26.4

Sprinklr Platform

Knowledge Base Article

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Fields and Relationship

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Rich Text Field

The article outlines the steps to create a Rich Text Field in Entity Studio. Creating a Rich Text Field in Entity StudioNavigate to Launchpad. From the Sprinklr Service tab, click Entity Studio from the Persona Apps section. The Entity Manager page appears with the list of entities. Search for the

New Article

26.4

Sprinklr Platform

Knowledge Base Article

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Fields and Relationship

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Text Field

The article outlines the steps to create a Text Field in Entity Studio. Creating a Text Field in Entity StudioNavigate to Launchpad. From the Sprinklr Service tab, click Entity Studio from the Persona Apps section. The Entity Manager page appears with the list of entities. Search for the desired en

New Article

26.4

Sprinklr Platform

Knowledge Base Article

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Fields and Relationship

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Textarea Field

The article outlines the steps to create a Textarea Field in Entity Studio. Textarea allows you to input and editmultiple lines of text. Creating a Textarea Field in Entity StudioNavigate to Launchpad. From the Sprinklr Service tab, click Entity Studio from the Persona Apps section. The Entity Manag

New Article

26.4

Sprinklr Platform

Knowledge Base Article

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Fields and Relationship

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Unlocking the Power of CPaaS

In today's interconnected world, effective communication is vital for businesses to thrive. Imagine a technology that empowers organizations to enhance customer support, revolutionize marketing campaigns, transform telehealth services, and streamline logistics operations. That technology is Com

service channels- voice

Service

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Potential of Sprinklr Voice

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Agent Assist Capabilities

Agent Assist includes a range of capabilities designed to enhance the efficiency and effectiveness of customer service representatives, leading to real-time case resolution. Some of these capabilities include:AI-Powered Agent AssistThese features leverage AI technology to provide intelligent recomme

Service

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Basics of Agent Assist

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Sprinklr Live Chat Introduction

Sprinklr Live Chat Survey Distribution makes it easy for enterprises using Sprinklr’s hosted Live Chat solution to capture customer feedback seamlessly during live conversations. With this capability, admins can configure and deliver Customer Feedback Management (CFM) surveys directly within the cha

Sprinklr Insights

26.1

Insights

New Article

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Live Chat

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Buy Phone Number and Add Regulatory Bundle

Buy a Twilio Phone Number from ConsoleTwilio's Console site allows you to quickly search and provision phone numbers for your project. From the Console search, filter phone numbers based on location, phone number type, capabilities, and more - all with our easy to use GUI. Continue reading for

service channels - voice

Service

Knowledge Base Article

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Buy Phone number and Adding regulatory bundle

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Target Ads by user location

You can target Ads by physical location:Everyone in this location - People whose home or most recent location is within the selected area.People who live in this location - People whose home is within the selected area.People recently in this location - People whose most recent location is within th

Insights

social

Service

Knowledge Base Article

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Google Analytics

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Live Chat Mobile - Storage Details

OverviewThis article provides an overview of how Sprinklr’s Live Chat Mobile SDK—available for React Native, Native, and Flutter applications—ensures a secure and personalised messaging experience. It details the types of data stored locally on the user’s device, the purpose of this data, and the se

Service

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Storage Details

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Session Screen Manager

You have the capability to manage anonymous user session expirations, including configuring the session expiry screen, setting the inactivity duration before a session expires, and customizing alert screens.There are 2 types of sessions -Time Based Rule Based Time-based session Application

Service

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Session Manager Builder

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Marketplace Permissions

Before installing the Salesforce Connector, you must configure the necessary permissions to grant users appropriate access to the Sprinklr Marketplace. 1. Navigate to 'All Settings' From the Sprinklr Launchpad, go to All Settings. In the Platform Settings window, choose either: Workspace R

marketing

Insights

social

Service

Knowledge Base Article

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Prerequisites

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Paid Initiative

Supported ObjectivesEnumLabelOUTCOME_AWARENESSFacebook AwarenessOUTCOME_ENGAGEMENTFacebook EngagementOUTCOME_LEADSFacebook LeadsOUTCOME_SALESFacebook SalesOUTCOME_TRAFFICFacebook TrafficOUTCOME_APP_PROMOTIONFacebook App PromotionMARKETING_MESSAGESMarketing MessagesSupported CategoriesEnumLabelHOUSIN

marketing

Knowledge Base Article

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Facebook

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Organization

Organization1. Creates a new organizationEndpoint: POST /paid/governance/create/organizationRequest Body :FieldTypeRequiredDescriptionorganizationIdStringYesUnique ID to identify the organizationnameStringYesThe display name of the organizationactorUserEmailStringYesThe email address of the user cre

marketing

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Governance

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Paid Initiative

Supported ObjectivesEnumLabelLINKEDIN_WEBSITE_VISITWebsite VisitLINKEDIN_BRAND_AWARENESSBrand AwarenessLINKEDIN_LEAD_GENERATIONLead GenerationLINKEDIN_ENGAGEMENTEngagementLINKEDIN_VIDEO_VIEWSVideo ViewsLINKEDIN_JOB_APPLICANTJob ApplicantLINKEDIN_WEB_CONVERSIONWeb ConversionPaid InitiativeField NameF

marketing

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LinkedIn

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Ad Variant

Field NameField TypeDescriptionUpdate SupportedChange TypechannelIdStringIdentifier for the ad channelNidStringUnique identifier for the ad variantNnameStringName of the ad variantYNAMEstatusAdVariantStatusEnumStatus of the ad variantACTIVE, PAUSED, DRAFTYSTATUScreativeTypeStringType of creative use

marketing

Knowledge Base Article

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Facebook