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Reporting on Smart Responses

How you can leverage Smart Response reporting to understand the usage of smart responses by agents.​You can view reports on Smart Responses predicted and used by the agents by creating widgets using Smart Response Dimensions and Metrics.To know more about the dimensions and metrics of the Smart Resp

Knowledge Base Article

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Module Wise Use Cases

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URL Shortener Permissions

To make sure that new users in your Sprinklr environment are set up with the appropriate access and capabilities to access and view content within URL Shorteners, you'll want to ensure that their role is granted the right permissions. This article covers Role-based URL Shorteners permissions. &

experience:space

article:howto

product:engagement

URL Shortener Permissions

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Knowledge Base Article

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URL Shorteners

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Approve/Reject Users in Advocacy

In Sprinklr advocacy site after a user fills in the screener question, his status changes to pending and the admin gets a request to either approve the user or reject it.  Advocates that are already a part of the Advocacy community are the Approved users.  Approved users can be given access to the w

Advocacy - SES

social

Sprinklr Social

Social - SES

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Knowledge Base Article

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User Management

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Set Task Queues automatically

Create a task rule to set task queues automatically based on certain criteria. This way you can automate the process of setting task queues in bulk based on certain well defined conditions. Users will need to set up the rule and enable it. Once the rule is enabled, all the tasks satisfying the condi

marketing

Task

Task Rule

Rule Engine

Knowledge Base Article

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Task Rules

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Best Practices for Configuring an API in Conversational AI

Sprinklr's Conversational AI can seamlessly integrate with APIs, enabling real-time retrieval of information during conversations and assisting customers in resolving their queries.Prerequisites for Incorporating an API into Conversational AIA detailed description of the API inputs and outputsA

Service

Knowledge Base Article

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Configure an API in Conversation AI

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Advanced Filtering in Editorial Calendar

OverviewYou can use advanced filters to filter your Editorial Calendar for Campaigns, Sub-campaigns, Paid Initiatives, and Events according to customizable criteria or conditions. Advanced filters allow you to filter your Calendar using IF/AND/OR operators to set up complex rules. For example, you c

marketing

Knowledge Base Article

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Calendar Actions

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Link related cases in Care Console

Agents can manually link related cases and view all of them in a single widget, using the Link Case widget. For instance, if your agent wishes to view similar cases created by customers on different channels, they can link it together and visualise it under the Link Case Widget.Note: Only visual lin

Service

Knowledge Base Article

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Link related cases in Care Console

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Create Intent from Another Application

Before you start, See Create Intents from ScratchTo Add IntentsClick Intent Models under AI Tools in Conversational AI Application​Click the desired model and then click on the dropdown menu beside the Add Intent button in the top right corner.Next, Click on Another Application .Select the Applicati

Service

Knowledge Base Article

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Set Up NLU Based Intents

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Measure Message/Case Processing Time in Care Console

How case processing time helps you analyze the total time consumed by agents to handle every message/case and empowers you to develop better care workflows.​ Tracking the time that your team spends on customer care issues is critical in improving your brand's care strategy. Understanding how long ca

Service

Knowledge Base Article

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Case Processing Time in Agent Desktop

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How to Replace Ad Values in Ads Manager Pivot

SUMMARYThis article will cover the advanced Replace Value From Table capability which is a powerful tool that allows you to quickly edit and swap/replace values in seconds .Replace Value from ads manager pivotOn the Ads Manager Pivot window, hover over the Options icon alongside the desired ad enti

marketing

Knowledge Base Article

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Functionalities

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Apply a macro on Engagement Dashboards Messages

Macros allow you to execute complex actions with a single click. In Sprinklr, a macro is a saved configuration of multiple actions that allows you to apply more than one change to a message, a SAM asset, or other entities in Sprinklr, all at once. Below, we will explore how macros can be applied fro

Apply Macro

Engagement Dashboards

macro

Engagement - SES

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Knowledge Base Article

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Message Actions & Automation

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Voice Settings in Unified Routing

Voice settings let you configure and manage key capabilities required for handling calls within the system. This includes choosing a SIP profile to authorize agents, as well as setting up call handling behavior, agent availability, and VoIP preferences to support efficient operations. Additional con

Knowledge Base Article

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Setting up Skills

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Set up Social Sign-On

Sprinklr supports a variety of public authentication providers, such as LinkedIn, Google, Facebook and Twitter, connected through the auth. providers framework. To get started, the following steps help you set up social sign-on with Facebook. The process is similar for all providers, so if you

experience:space

Set up Social Sign-On

Insights

social

+9

Knowledge Base Article

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SSO

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DVT Part 3: How to Use Dynamic Video Templates to Create Videos in Bulk

Leverage dynamic video templates in Sprinklr's Asset Manager to create bulk videosOnce a video template is created in Sprinklr, you can use it for creating bulk video variations. Bulk video creative production is Sprinklr’s ability to take customized videos to a new level. Using a catalog or da

marketing

Knowledge Base Article

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Video Template Part 3: How to use video template to create a bulk videos

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What are Pre-Publishing Rules?

Pre-Publishing rules are created to set Actions on post such as recalling a post, rescheduling to a future date, or to stop publishing any messages based on the condition setup. If a Pre Publishing rule is set up and enabled, and the conditions are met then the action setup takes place.How to set up

marketing

Pre-Publishing Rules

rules

Rule Engine

Knowledge Base Article

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Pre-Publishing Rules

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Streamlining Automated Transactions

Automated methods of facilitating sales leverage technology to streamline processes, increase efficiency, and improve the overall effectiveness of sales efforts.​Brands can design customized chat bots with Sprinklr to interact with customers and help guide them through the sales process providing 24

Service

Knowledge Base Article

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Automated Transactions

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LINE Advertising Parity

The article explains the objective-wise parity currently in Sprinklr. The first column talks about the feature, the second column mentions if the feature is present in Sprinklr, the third column mentions if the feature is present in the native Ads Manager, and the fourth column clarifies whether or

marketing

Knowledge Base Article

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Advertising Channel Parity

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Sub-Campaign Macros

You can bulk update Sub-Campaigns via macros that allows you to make consistent changes across multiple Sub-Campaigns. You can apply manual and automated actions on Sub-Campaigns within the ListView of the Production Dashboards, Third Pane, and Overview Tab of the Sub-Campaigns. Apart from this, you

social

Knowledge Base Article

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Asset classes with macros

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Set up a New FTP/SFTP

Sprinklr allows you to store exports in your own databases. We support FTP, SFTP, and S3 as External Storage options to store exports externally. Through this External Storage support in exports, files can be transferred and stored seamlessly on the client side.To Set up a New FTP/SFTPClick the New

Service

Knowledge Base Article

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Audience Update via SFTP

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Create a Column For External Mentions

External Facebook Mentions, mentions of the Brand that were not posted to the Brand's Facebook Wall, can now be fetched from the external Facebook profiles or pages. This article explains how you can view all these external mentions of your brand, using engagement dashboards.StepsClick the New

social

Knowledge Base Article

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Add Facebook column in engagement dashboard