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How to control the visibility of parent posts in conversation?

This feature can be hidden on environment level . If you do not want to see the parent posts of the messages in conversation you can reach to your success manager.

Knowledge Base Article

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Troubleshoot & FAQs

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Advanced Filtering in Editorial Calendar

OverviewYou can use advanced filters to filter your Editorial Calendar for Campaigns, Sub-campaigns, Paid Initiatives, and Events according to customizable criteria or conditions. Advanced filters allow you to filter your Calendar using IF/AND/OR operators to set up complex rules. For example, you c

Knowledge Base Article

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Calendar Actions

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Editorial Calendar (Advocacy)

Editorial calendar is a visualization tool for planning & organizing all marketing activities. You can customize your Editorial Calendar to monitor advocacy and organic content in a comprehensive view to provide your team insight into content strategy and efficient collaboration. Why Use Editori

Knowledge Base Article

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Content Management (Advocacy)

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Analyse Performance With Extensive Reports

Supervisor Console is equipped with state of the art reporting capabilities allowing them to disect information, identify trends and insights. You can identify improvement areas and knowledge gaps, improve processes for Operational ReportsThe below listed reports are configured for the Supervisor or

Knowledge Base Article

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Analyse Performance with Extensive Reports

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How to Install & Setup the Adobe Ads Integration (OAuth Method)

​Adobe Analytics setup is a straight forward process and it can be done by anyone who has admin access to the Adobe Analytics account Please follow the below steps and prepare all the metrics,dimensions and identify the unique identifiers to have a seamless experience during the configuration.Before

Knowledge Base Article

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Setting Up Adobe Analytics

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Ads Composer FAQs

​What are the prerequisites for using Ads Composer?Adding an Ad Account and having the pages linked to the ad account is mandatory for using Ads Composer.Is Sprinklr Composer flow the same for all channels?Yes, as Sprinklr aims to simplify the process of creating large campaigns, the flow is kept si

Knowledge Base Article

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Troubleshooting & FAQs

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How to Install & Setup the MOAT Ads Integration

MOAT Account Setup in Sprinklr​ For MOAT account addition, we will require the following details:-1. The MOAT team will provide you with the Sprinklr MOAT token and tiles details via email for the MOAT accounts. Please share this auto-generated email to ads-product@sprinklr.com.2. You wil

Knowledge Base Article

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Setting Up MOAT

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WhatsApp Business API Capabilities and Limitations in Sprinklr Distributed

WhatsApp Business enables you to have a business presence on WhatsApp, communicate more efficiently with your customers, and grow your business. This article covers the API capabilities and limitations of WhatsApp Business.​FunctionalitySupported in Distributed Web Platform (Desktop)NotePublish Text

Knowledge Base Article

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Channel Limitations (Distributed)

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Stack Exchange API Capabilities and Limitations in Sprinklr Distributed

Engagement Capabilities on QuestionsCapabilitiesSupported on SprinklrAnswerYesCommentYesUpvote YesDownvoteYesEdit QuestionYesDelete QuestionYesFlag QuestionYes (DP controlled)​Engagement Capabilities on Answers CapabilitiesSupported on SprinklrUpvoteYesDownvoteYesCommentYesEdit AnswerYesDelete Answe

Knowledge Base Article

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Channel Limitations (Distributed)

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Filtering in Editorial Calendar

In this article, you will learn how to apply a filter in Editorial Calendar. It can be done normally through the Add Filter option in the Editorial Calendar or you can create a quick filter and apply it for repeated usage. Use the filters to effectively view your content on the Editorial Calendar.To

Filter the Editorial Calendar

About Editorial Calendar

Actions in Editorial Calendar

Editorial Calendar Basics

Knowledge Base Article

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Calendar Actions

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Troubleshooting Workflow Engine via Sprinklr Support

How do I navigate thorugh errors in Workflow Engine?Step 1: Go through the list of Articles to understand if any of these can help you understand the root cause for your error. The Functionalities section, and Configuration & Setup section can help you the best in this scenario.Step 2: If you’re

Workflow Engine

Troubleshooting

Knowledge Base Article

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Troubleshooting & FAQs

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What are Tasks?

Tasks are action items assigned to specific users or the system itself. User Tasks assign tasks to users, user groups, or task queues to be completed while Service Tasks initiate automated tasks.

Task

Knowledge Base Article

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Getting Started with Tasks

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Gender Analysis widget

The Gender Analysis Widget is a graphical representation of data that can be used to visualize the gender distribution of a particular metric. It also provides a distribution of Sentiment in a stacked form.To create a Gender Analysis widgetTo plot a Gender Analysis widget, you can use any existing e

Gender Analysis Widget

Knowledge Base Article

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Types of Widgets

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Add an Infobip SMS Account

You can instantly connect with customers using their most preferred communication method: text messaging. Within Sprinklr, you can add an Infobip SMS account to be able to send SMS from Sprinklr.To Add an Infobip AccountClick the New Tab icon. Under Governance Cons

Knowledge Base Article

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Infobip

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Set task queues automatically

Create a task rule to set task queues automatically based on certain criteria. This way you can automate the process of setting task queues in bulk based on certain well-defined conditions. Users will need to set up the rule and enable it. Once the rule is enabled, all the tasks satisfying the condi

automation

Task Queues

Knowledge Base Article

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Advanced Task

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Send Automated Reminder Notification to Users

Create a task rule to automatically send reminder notification to users before the task is due. This way the task assignees can easily stay on top of tasks and ensure timely completion. Users will need to set up the rule and enable it. Once the rule is enabled, all the tasks satisfying the condition

Task

Rule Engine

Knowledge Base Article

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Task Notifications

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Set the task's due date to a specified date in bulk

Want to update the due date of multiple tasks at once? This is easily possible with the application and usage of macros. Macro is a feature/tool that allows users to perform multiple actions in bulk with a single click. By defining your macro appropriately and applying it on tasks, users can set the

Task

Workflow Engine

Macros

Knowledge Base Article

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Advanced Task

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Update the status of the tasks in bulk

Want to update the status of multiple tasks at once? This is easily possible with the application and usage of macros. This is easily possible with the application and usage of macros. By defining your macro appropriately and applying it on tasks, users can change the status of the selected tasks in

Task

Status Update

Task Management

Macros

Knowledge Base Article

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Advanced Task

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Scheduled Export Deactivation Owner and Reminder Emails

User inactivation can occur due to compliance requirements from the platform, such as not logging in for a certain number of days, or it can be triggered by an admin.If the user who set up the scheduled exports becomes inactive, the exports get disabled without any notification.To ensure the continu

Knowledge Base Article

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Scheduled Export Use Cases

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Scheduled Export Meta Data Report

This report utilizes Export Metadata as its data source and displays comprehensive details regarding scheduled exports, enabling users to verify exported data against corresponding rows, while providing additional information such as the raw export file, dashboard name, and owner of the export. This

Knowledge Base Article

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Scheduled Export Use Cases