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Pre-select a Production Dashboard for a Campaign

How does it work? Navigate to the Rule Engine from the launchpad Create a draft rule within campaign rule ​​​User defines the Condition under “Conditions Applies To The Properties of Campaign”. Define the operator of the rule (the operation to be carried out when the rule is triggered) Define the Ac

marketing

Knowledge Base Article

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Functionalities

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Schedule a callback from care console

Care console gives the flexibility and feasibility to perform multiple actions on a case which can help agents to solve the customer queries quickly and efficiently on a single screen. In this article we will learn how admins can configure schedule callback button on the care console.Business Use Ca

Service

Knowledge Base Article

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Agent Assistance

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What can I do with Facebook?

Facebook is becoming a great social media platform for businesses. We shared reasons for your brand to be on Facebook in this article. Once your brand onboards on Facebook, there are multiple use cases to leverage it for customer experience management. This article covers some of these use cases:​E

Service

Knowledge Base Article

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Introduction to Facebook

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Search inside the Topic Queries using the search box

Quickly search your queries, select multiple topics, and assign bulk actions to them.This article will discuss bulk actions associated with topics such as sorting, cloning, enabling/disabling fetching, etc. We will learn how we can search for other crucial aspects of a topic, such as queries, tags,

Insights

Topic Queries

Knowledge Base Article

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Topic Management

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Tasks in Production Dashboard

In this article, you will learn about the task view in Production Dashboard and the action you can take on tasks from the production dashboard.Note: With the addition of 'Request ID' as a grouping field within the Production Dashboard, you can conveniently track and manage tasks associated

marketing

Task

Production Dashboard

Knowledge Base Article

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Overview

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Sprinklr Mobile and Tablet Application Homepage

The Sprinklr Mobile App Homepage for Quality Manager (QM) and Conversational Analytics (CA) personas is the first screen you see when you open the Sprinklr mobile or tablet app. It provides a centralized, real-time view of quality, performance, and customer conversation insights through configurable

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

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Supported Features

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Exporting a Task View

Project Management allows you to export task views, making it easy to share task details outside the platform. You can export your task sheet in various formats, complete with all relevant information.​To Export a Task ViewClick the ellipsis (⋯) in the top-right corner of your project screen.Select&

PM_POPULAR_2

marketing

PM_TASK_SHEET_VIEW_2

Knowledge Base Article

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Import/Export Tasks

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Events in the Editorial Calendar

Events are entities available in Sprinklr to enhance your planning experience for your brand. You can associate events with Campaigns and Sub-Campaigns as non-mandatory fields. The associated events are visible in the Overview and Editorial Calendar tabs of the respective Campaigns and Sub-Campaigns

Editorial Calendar

marketing

events

Knowledge Base Article

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Events in Calendar

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Introduction to Allocadia and Sprinklr Integration

Allow marketing teams to collaborate seamlessly on plans and investments, measure the impact on the business and sync them in Sprinklr without doing manual efforts.​With Sprinklr & Allocadia integration in place, you can easily create sub-categories in Allocadia and send them to Sprinklr in form

campaign management

marketing

Allocadia and Sprinklr Integration

Knowledge Base Article

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Allocadia and Sprinklr Integration

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Custom Drill-down and Touchscreen Capabilities

Custom drill-down and touchscreen features in Displays and presentations will enhance the interactivity with Display widgets, enabling you to create tailored drill-down touchscreen experiences on the go. You can independently set up persona-specific drill-downs for various metrics and dimensions in

Display - SES

social

Social - SES

Knowledge Base Article

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Display

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About Vanity URLs

A vanity URL is a unique web address that is branded for marketing purposes. It is easy to remember, share and can be used for publishing.Sprinklr supports two types of vanity URLs: Sprinklr Vanity URLs and third-party Vanity URLs which can be created with the pro domain of a URL shortener. Sprinklr

experience:space

cloud:core

vanity urls

vanity urls general

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Knowledge Base Article

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Vanity urls

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Analyse Performance With Extensive Reports

Supervisor Console is equipped with state of the art reporting capabilities allowing them to disect information, identify trends and insights. You can identify improvement areas and knowledge gaps, improve processes for Operational ReportsThe below listed reports are configured for the Supervisor or

Service

Knowledge Base Article

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Analyse Performance with Extensive Reports

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How to set up and use Topic Purpose?

In the following article, we will discuss the significance of the Topic Purpose and how they are integrated with the Sprinklr Insights Value Realization dashboard. Topics is a basic entity under Sprinklr Insights. Both topics, as well as themes, are categorized based on their purpose. This is a pre-

Insights

Knowledge Base Article

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Using Topics

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Sprinklr Insights: Patch Changes (19.5.2)

​Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr's latest release:Sprinklr Insights​Sprinklr Marketing​​Sprinklr Service

marketing

Insights

social

Service

Knowledge Base Article

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19.5.2 Patch (Jul 12-15, '24)

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Use multilingual translations for Macros

Sprinklr now supports multiple translations of names and descriptions in Macros. This enables users from all over the world to use the same macros for simplified reporting. This capability would also be available in the configurator for macros, even in bulk.Steps to use multilingual translations in

Multiple languages on Macros

Multilingual Entities for Macros and Custom Field

social

Multiple languages on Custom Fields

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Knowledge Base Article

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Advanced capabilities with macros

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Campaign Autofill Rules

SummaryYou can create campaign autofill rules for auto-filling campaign properties. This rule pre-fills all the custom fields that are common to the Source and the Campaign. You can also use these rules to automate certain actions with respect to a campaign.How to Set-UpClick the New Tab icon and se

marketing

campaigns

rules

Autofill Rule

Knowledge Base Article

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Campaign Rules

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Filter and Sort Assets

In the Asset Manager, filters can help you zero in on the information you need to see by allowing you to select specific criteria that content meets. You can filter the assets by status, for example, and see only those assets that are in a draft state, or you might want to see only the content that

DAM - SES

Sort assets

Filter and Sort assets

social

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Knowledge Base Article

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Actions on Asset Manager

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Task Assignee Governance

Users have the ability to define Assignee Restrictions while creating tasks, restricting control over who the task can be reassigned to. Assignees can be listed according to specific requirements, whether by User / User Groups, User Defined in Custom Field(s), or Task Queue(s). How does it work?  Na

marketing

Knowledge Base Article

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Tasks

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Voice Campaigns: Basic Terminology

Here, we have listed down various Voice Campaign Manager terminologies that are commonly used.TermDescriptionCampaignA central entity in Sprinklr where all the campaign settings are given. Voice Campaign ManagementTrack all the voice campaigns in a single view. Sprinklr's voice campaign managem

Voice Campaigns

Service

Voice

Knowledge Base Article

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Voice Campaign Creation

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Sub-Campaign Rules

SummarySub-Campaign Rules are initiated only on newly created Sub-Campaigns. If a Sub-Campaign rule is set up and enabled, and the conditions are met then the action setup takes place.How to Set-UpClick the New Tab icon and select Rule Engine under All Settings.In the top right corner of the Rule En

Conditions on Sub-Campaigns

Actions on Sub-Campaigns

Initiate Workflows on Sub-Campaigns

marketing

+4

Knowledge Base Article

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Sub-Campaign Rules