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Add Posts from an RSS Feed on Advocacy

Integrating RSS feeds into your advocacy site simplifies content curation and distribution. By automatically publishing articles from diverse sources, you enhance your brand's content pool and engage your audience with valuable insights. This feature offers a dynamic way to ensure that your adv

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Curation

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Summary Table widget

The Summary Table is a data visualization widget that displays data in a table format and allows users to compare and analyze trends over time quickly. One of the key features of the Summary Table widget is that it automatically displays reporting data for the previous period, allowing users to see

Insights

Summary Table widget

Knowledge Base Article

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Types of Widgets

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Inline Editable Table widget

Create an Inline Editable Table widget in Listening for quick actionability.Sprinklr provides you with the Inline Editable Table widget in Social Listening that allows you to make upfront, inline edits to widgets and filter, sort, search, and take bulk actions on the go, imparting quick actionabilit

Insights

Inline Editable Table Widget

Knowledge Base Article

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Types of Widgets

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Streamlining Automated Transactions

Automated methods of facilitating sales leverage technology to streamline processes, increase efficiency, and improve the overall effectiveness of sales efforts.​Brands can design customized chat bots with Sprinklr to interact with customers and help guide them through the sales process providing 24

Service

Knowledge Base Article

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Automated Transactions

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Email Account Type Consistency in Testing and Production Environments

You must use the same email account type in both testing and production environments to ensure a successful go-live. Using different account types across environments (for example, Gmail for testing and Exchange for production) can lead to configuration mismatches, failed approvals, and integration

Sprinklr Service

New Article

26.7

Knowledge Base Article

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Review Before Contacting Support

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Email Trail Extraction in Sprinklr

Email conversations often contain long reply chains that repeat previous messages, signatures, and disclaimers. Email Trail Extraction in Sprinklr helps you focus only on the most relevant content by trimming unnecessary email history from customer conversations.What Is Email Trail Extraction?Email

Sprinklr Service

New Article

26.7

Knowledge Base Article

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Review Before Contacting Support

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Topic Control in Smart FAQ Models

IntroductionTopic Control in Smart FAQ Models allows you to create and assign custom tags to various content sources. By leveraging these tags, you can train your models to provide precise responses, streamline the knowledge management process and improve the accuracy of your Smart FAQ Models.Consid

Service

Knowledge Base Article

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Advanced use cases

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Email Template Not Applied Due to Incorrect Event Type

Platform email templates in Sprinklr are configured against specific event types.The selected event type determines when a template is automatically applied to an outgoing email.A common issue occurs when a template is configured for one event type, but the email is sent through a different workflow

Sprinklr Service

New Article

26.7

Knowledge Base Article

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Review Before Contacting Support

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Migrating dashboards to PI Persona App

Sprinklr’s innovative Product Insights Persona App will offer a revamped user experience designed to provide more granular insights into products. The app aims to revolutionize Product Insights by transforming it from a mere reporting tool into a comprehensive end-to-end solution. It leverages AI to

Insights

Knowledge Base Article

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Advanced Concepts

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SES (Sprinklr Domain) Account Usage and Limitations Across Environments

SES (Simple Email Service) accounts are environment-specific. You can use an SES account in only one environment at a time within a customer setup. It cannot run simultaneously across multiple environments such as Development, Staging, and Production.Environment LimitationsAn SES account can be acti

Sprinklr Service

New Article

26.7

Knowledge Base Article

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Review Before Contacting Support

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Channel-Side Email Publishing Failures in Sprinklr

In some cases, an email may appear as successfully published in Sprinklr but fail at the channel level (such as Gmail or Microsoft Exchange). This typically indicates a failure outside Sprinklr, after the request has been submitted to the email service provider.SymptomsEmail shows as successfully pu

Sprinklr Service

New Article

26.7

Knowledge Base Article

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Review Before Contacting Support

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Asset macros

Using macro, you can take an action or a set of actions on entities which help to automate tasks & reduce manual efforts. You can apply Asset macros on assets to take multiple actions on an asset the same way you can with other entity types. This article helps you with the steps to apply multip

social

Apply actions using asset macros

Apply macros on assets

Asset macros

Knowledge Base Article

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Asset classes with macros

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Sub-Campaign Macros

You can bulk update Sub-Campaigns via macros that allows you to make consistent changes across multiple Sub-Campaigns. You can apply manual and automated actions on Sub-Campaigns within the ListView of the Production Dashboards, Third Pane, and Overview Tab of the Sub-Campaigns. Apart from this, you

social

Knowledge Base Article

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Asset classes with macros

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User Generated Content Asset Macros

Macros are used to execute multiple actions on an entity with a single click. Macros can be used to make multiple changes to entities at once, creating efficiencies in your workflows.You can apply User Generated Content Asset macros to assets to take multiple actions on a UGC asset the same way you

social

Knowledge Base Article

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Asset classes with macros

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Self-Service Tools

The self-serve capabilities of Sprinklr empower customers to help themselves with tools and resources to research, evaluate, and make informed decisions about products or services independently, reducing the need to seek help.  Knowledge Base and FAQs: Sprinklr’s self-serve knowledge base and FAQs p

Service

Knowledge Base Article

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Self-Service Options

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Change Password & Security Question for Own Account

To ensure regular privacy of your Sprinklr account, update your password and security question regularly. Sprinklr prompts you to change your password every few days. A security question helps you gain access to your account if it gets locked due to incorrect passwords. This article lists down the s

social

Knowledge Base Article

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Advanced Capabilities

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Request Source in Outbound Message Conditions

When creating outbound rules, users can use Request Source to set custom fields, tags, or campaigns based on the source of messages or to force a mandatory approval path for messages coming from widgets. Request Source is just a condition in the rule engine with respect to outbound messages.Rule Cre

Publishing - SES

Request Source in Outbound Message Conditions

Request Source

Outbound Message

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Knowledge Base Article

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Automation in publishing

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Access New Third Pane Experience for Outbound Columns

What is New Third Pane Experience for Outbound Columns?The New Third Pane Experience for Outbound Columns provides a snapshot overview of the message and allows you to perform Quick Actions. Actions available may vary depending on the type and status of the message. You can access the enhanced Messa

Engagement - SES

access

Third Pane

social

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Knowledge Base Article

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Message Third Pane

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Access New Third Pane Experience for Inbound Columns

What is New Third Pane Experience for Inbound Columns?The New Third Pane Experience for Inbound Columns provides a snapshot overview of the message along with the profile and conversations. It allows you to perform Quick Actions. Actions available may vary depending on the type a

experience:space

Engagement - SES

article:howto

New Third Pane

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Knowledge Base Article

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Message Third Pane

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Manage User Groups

OverviewUser Groups help administrators organize users into logical teams that can be managed collectively. You can use User Groups to simplify user administration, streamline role assignments, and manage access more efficiently across your workspace.​User information displayed within User Groups is

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New Article

Sprinklr Platform

Knowledge Base Article

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Manage User Groups