Login
Support
Sprinklr
  • Enterprise Offerings
    Sprinklr Digital Twin

    Sprinklr Service

    Overview

    Inbound Voice
    Outbound Voice
    Social Customer Service
    Live Chat Support
    Communities
    Conversational AI Platform
    Conversational IVR
    Knowledge Base Software
    Unified Agent Desktop
    Agent Assist
    Omnichannel Routing
    AI-Powered Quality Management
    Supervisor Console
    Conversational Analytics
    Workforce Management
    Reporting and Analytics
    Omnichannel Surveys
    Guided Workflows
    Service Command Center

    Sprinklr Social

    Overview

    Social Publishing and Engagement
    Employee Advocacy
    Social Marketing for Distributed Teams

    Works Best With

    Social Listening
    Social Advertising
    Conversational Commerce
    Social Customer Service

    Sprinklr Insights

    Overview

    Social Listening
    Competitive Insights and Benchmarking
    Product Insights
    Location Insights
    Visual Insights
    Media Monitoring and Analytics
    Sprinklr Surveys

    Sprinklr Marketing

    Overview

    Content Marketing and Campaign Planning
    Social Advertising
    Marketing Analytics
    Ad Comment Moderation

    Platform

    Overview

    Sprinklr AI
    Sprinklr AI+
    AI Studio
    Security
    Integrations
    Sandbox
    Display
    Presentations
    Active Data Retention
    API
  • CPG
    Financial Services
    Government
    Retail
    Technology
    Telecommunications
    Travel & Hospitality

    Marketing Teams

    Overview

    Crisis Management
    Content Lifecycle Management
    Social Media Management
    Compliant Digital Selling
    Franchise Digital Management
    Executive Reputation Management
    Industry Insights and Competitive Intelligence
    Creative Insights and Production Optimization

    Customer Service Teams

    Overview

    Omnichannel Contact Center
    Customer Self-Service
    Digital Customer Service
    Outbound Campaign Management
    Workforce Engagement Management
    Contact Center Intelligence
    Social Customer Service
    Conversational Commerce
    Proactive Digital Engagement
  • Unified-CXM
  • Customer Stories
    Sprinklr Champions
    Sprinklr Community
  • Our Story
    Leadership
    Newsroom
    Partners
    Careers
    Investor Relations
    Security & Data Privacy
    Sustainability
  • Sprinklr Social ROI Estimator
    AI Maturity Assessment
    CX-WISE
    Analyst Reports
    Sprinklr Demo Center
    eBooks & Reports
    Events & Webinars
    Blog
    Unified-CXM Guide
    Forbes Influential CMO 2024
    Our Services
    Training
    For Agencies
    Help Center
    Release Notes
    Contact Us
Pricing
  • Home
  • Search

Can't find what you're looking for?

Ask a question

  • Sprinklr Help Center
  • Search
Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.4K)

SH
One Click Share in Distributed

Distributed users can now share content across multiple channels using the powerful One Click Share functionality by just marking accounts as "Default". To help the field users understand immediately that there is no default account marked for the content shared, we have now enhanced the experience

One Click Share

Distributed

Knowledge Base Article

 • 

Assets (Distributed User)

SH
Associate Requests to Existing Entities

You can associate requests to existing campaign, sub-campaign and message and make updates to them. Apart from this, the Campaign Update, Sub-Campaign Update, and Draft Update rules will have Request as a source in “Copy Properties from Source to Destination” action enabling you to by copy over prop

Third Pane

Request Management

Requests

Knowledge Base Article

 • 

Requests Third Pane

SH
Capture Comments On Instagram Live Videos Using Rule Engine

When you capture comments on your Instagram Live videos, you need to be able to engage with all comments and manage them well. This article tells you how to view all the comments on the Instagram Live Video within the Engagement Dashboard using the rule engine.​Note: You can only reply to the commen

Knowledge Base Article

 • 

Reply to Messages

RS
Brief Sections: Actions

OverviewSections allow you to better organize your Briefs and add elements like text, numbered or bulleted lists, media assets, tables and custom fields. Brief sections can be cloned, locked, reordered or deleted. You can also add padding, margins and borders to Brief sections. Clone Brief SectionsH

Brief

Knowledge Base Article

 • 

Brief Template Components

RS
Product Level Videos in Sprinklr for Meta

Product Level Video: OverviewProduct Level Video (PLV) allows advertisers to enhance Advantage+ Catalog Ads by incorporating video assets at the product/SKU level. This integration enables advertisers to effectively reach their audience with product-focused videos across all Meta placements, such as

Knowledge Base Article

 • 

Video Templates in Sprinklr - Overview

RS
How to Create Product Level Video Ads

To create Advantage+ Catalog ads using video assets at the product level, advertisers can utilize Dynamic Video Templates. These templates need to be applied to specific product sets to enable this functionality. Here’s how you can create a product-led video Advantage+ Catalog ad using the Ads Compo

Knowledge Base Article

 • 

Video Templates in Sprinklr - Overview

SH
How to Apply Filters in the Ads Creative Library

In Ads Creative Library, using filters can help you find the assets that you need to see by selecting specific criteria that the content meets in order to be displayed. You can opt to filter the Paid Assets by channel, for example, to quickly change your view to see only Facebook Creative assets, or

Knowledge Base Article

 • 

Apply Filters in the Creative Library

RS
Dependency Types

OverviewTask Dependencies allow you to better visualize and manage interconnected and interdependent Tasks. In complex projects with multiple moving parts, it's common to have Tasks that are dependent on each other such that one Task cannot be started or ended while other Tasks are still in pro

PM_TASK_TIMELINE_VIEW_2

PM_PROJECT_AUTOMATIONS_2

PM_TASK_SHEET_VIEW_2

PM_GENERIC_2

Knowledge Base Article

 • 

Dependencies

RS
Moving a Project Under Another Project

Overview In Project Management, you can move an existing Project or Sub-project under another Project from the same portfolio. A Project being moved will essentially become a Sub Project but retain its properties and contents, including tasks, Sub-projects, automations, activity log, collaborators a

PM_PORTFOLIOS_2

PM_PROJECT_SHEET_VIEW_2

Knowledge Base Article

 • 

Manage Projects

SH
What is a Portfolio?

A Portfolio is a collection of Projects that are grouped together for ease of tracking, management, reporting, and analysis. You can create a Portfolio to group together Projects based on strategic initiative, department, team or other criteria.  For example, you can create a Portfolio for a brand r

PM_PORTFOLIOS

PM_GENERIC

PM_POPULAR

Knowledge Base Article

 • 

Platform Basics

SH
Autofill Channel Details in Publisher​

While creating a message from the Message Publisher, autofill Account Type & Template details based on pre-defined conditions to eliminate manual effort with automation. How to set upClick the New Tab icon. Under the Platform modules, click Rule Engine within Collaborate.In the top right corner

Autofill

publishing

Autofill Rule

Knowledge Base Article

 • 

Autofill Rules

SH
Advanced Filtering in Production Dashboard

In this article, you will learn how to apply advanced filters on entities in Production DashboardAbout Advanced FilteringMaximize your filtering options in the Production Dashboards by utilizing advanced filtering during Tab Configuration. Additionally, you can apply advanced filters directly while

Manage Production Dashboards

quick filters

Filtering

Production Dashboard

Knowledge Base Article

 • 

Advanced Filtering

SH
How to Bulk Edit Strategy Groups using Exports

To bulk import using exported templatesClick the New Tab icon. Under the Sprinklr Marketing (Ads) tab, click Ads Manager within Analyze.Click on Strategy Groups in the top left corner to navigate to your configurations.Select the desired strategy groups from the Ads Manager window.Hover over the Opt

Knowledge Base Article

 • 

Getting Started

SH
Autofill Account Types based on Pre-Defined Conditions

By setting “Account Type” as an action in Autofill Rules under “Actions To Change properties of Message”, you can Autofill the account type and template fields while creating a message in the Publisher.How to set upClick the New Tab icon. Under the Platform modules, click Rule Engine within Collabor

Rule Engine

Accounts

Autofill Rule

Knowledge Base Article

 • 

Autofill Rules

SH
Project Attachment Tab

The project Attachment tab is the go-to place for all project-level and task-level attachments. It can be found in the bar at the top of the task sheet view, among all the other project tabs. ​  How do we add attachments to the project and tasks?  Task Attachments: These are att

PM_TASK_TIMELINE_VIEW_2

PM_PROJECT_SHEET_VIEW_2

PM_TASK_CALENDAR_VIEW_2

PM_TASK_SHEET_VIEW_2

+1

Knowledge Base Article

 • 

Project Tabs

SH
Save a Project as a Template

In Project Management, you can save your projects as templates. This reduces the repetitive tasks associated with creating a new project and ensures consistency and standardization across all similar project undertakings. For example, if different people across the organization run multiple email ca

PM_POPULAR_2

PM_TASK_TIMELINE_VIEW_2

PM_TASK_CALENDAR_VIEW_2

PM_TASK_SHEET_VIEW_2

+5

Knowledge Base Article

 • 

Manage Projects

SH
TikTok Ads Best Practices

In this article, we have compiled a list of best practices for the creation of TikTok Ads. While every campaign is different, you can use these tips as a starting point to create and optimize your next attention-grabbing ad.Best PracticesCapabilityDescriptionAd Groups Set upCreate ad groups of diffe

Knowledge Base Article

 • 

Publish TikTok Ads

RS
What are Views?

OverviewsViews let you view the information relating to Tasks and Projects within your Portfolio in different ways. The details of Tasks/ Projects remain the same but different views allow you to visualize your work in different ways and parse the information differently. Some views, like Kanban are

PM_POPULAR_2

PM_TASK_TIMELINE_VIEW_2

PM_PROJECT_SHEET_VIEW_2

PM_TASK_CALENDAR_VIEW_2

+3

Knowledge Base Article

 • 

Platform Basics

RS
Create and Manage Dependencies

OverviewYou can create Dependencies between interconnected or interdependent Tasks to better manage and visualize them. Dependencies allow you to manage complex projects more easily and stay aware of Tasks that are blocking or being blocked by other Tasks. Before adding Dependencies to your Project,

PM_TASK_TIMELINE_VIEW_2

PM_PROJECT_AUTOMATIONS_2

PM_TASK_SHEET_VIEW_2

PM_GENERIC_2

Knowledge Base Article

 • 

Task Sheet Advanced Use Cases

RS
Apply Strategy Groups to Ad Campaigns

Exponentially improve return on ad spend by combining optimization tactics that have a compounded effect on your advertising results.Optimizing multiple variables that comprise your campaigns, ad sets, and ads is a difficult decision that can often lead to a “set it and forget it” strategy. With the

Knowledge Base Article

 • 

Setting up Strategy Groups

  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14

English (US)

Sprinklr Help Center

Sprinklr Help Center

Privacy
Cookie Preferences
Modern Slavery Statement
Index Egalité
Terms