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Advanced Download Capability for Assets

Sprinklr's advanced asset download capability enables the users to determine the file type, as well as the resolution of the assets while downloading them from the Digital Asset Manager. You can also download the same asset with multiple resolutions.  The file types supported for conversion whi

DAM - SES

Social - SES

Knowledge Base Article

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Advanced Capabilities

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Request Source in Outbound Message Conditions

When creating outbound rules, users can use Request Source to set custom fields, tags, or campaigns based on the source of messages or to force a mandatory approval path for messages coming from widgets. Request Source is just a condition in the rule engine with respect to outbound messages.Rule Cre

Publishing - SES

Request Source in Outbound Message Conditions

Request Source

Outbound Message

+2

Knowledge Base Article

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Automation in publishing

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Message Third Pane

In this article, you will learn about the Message Third Pane or the Message Details Pane.What is the Message Third Pane/Message Details Pane?The Message Third Pane provides a snapshot overview of the message and allows you to perform Quick Actions on it. Actions available may vary depending on the t

Third Pane

Message

publishing

Knowledge Base Article

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Message Third Pane

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Add a Schedule Skill

OverviewThe Schedule Skill enables the AI Agent to automatically schedule and send messages at designated times or intervals, improving user engagement and communication. This feature allows the AI Agent to deliver messages without manual input, ensuring timely and relevant communication. Messages c

Knowledge Base Article

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Skills

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Locking & Unlocking of Users

Locking mechanism is important to ensure security for your users. Once locked, a user can be unlocked by either the admins, or via Sprinklr support. This article details out the locking and unlocking via the workspace/global admins.How can a user get Locked?When a user attempts to log in multiple ti

Knowledge Base Article

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Getting started

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LINE Ads Reporting Dimensions

Leverage this detailed list of all LINE dimensions available in Sprinklr's Ads Reporting to gain more insight into your LINE Ads. Given below is a list of all LINE Dimensions, along with their descriptions.Native Dimension NameSprinklr Dimension NameDimension DescriptionDateDateBreakdown of Dat

Knowledge Base Article

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Reporting & Analytics

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How to Create Ad Campaigns in Ads Manager

You can create campaigns for all social channels with a single click from Sprinklr Ads Manager. The Ads Manager provides you with quick access to the Ads Composer, where you can seamlessly build your ad campaign.​Note: Use of this feature requires that Sprinklr Marketing (Ads) be enab

Knowledge Base Article

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Ad Campaign Creation

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Sprinklr Social: 18.8 Capabilities and Enhancements

The 18.8 release comes with features elevating cross-platform user journeys through innovative tracks like Automated Media optimization, Multiple Secure Access and more​. Explore features that make user experience simpler, consistent and provide more personalized touch through User provisioning Scre

18.5 Release

Sprinklr Social

Knowledge Base Article

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v18.8 Summer Release (August)

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Sprinklr Social: 19.8 Capabilities and Enhancements

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

18.5 Release

Sprinklr Social

Knowledge Base Article

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19.8 Release (Aug 23 - Sept 1, '24)

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Universal Product Cart Report

The Universal Product Cart Report provides detailed insights into customer shopping activity, tracking metrics like cart status, creation and modification times, purchase completion, and discounts applied. It helps brands analyze purchase behavior, monitor cart statuses, and evaluate total purchases

Knowledge Base Article

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Glossary

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Sprinklr Insights: 19.8 Capabilities and Enhancements

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr's latest release:Note: These are preliminary release notes and m

Knowledge Base Article

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19.8 Release (Aug 23 - Sept 1, '24)

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Sprinklr Marketing: 19.5 Capabilities and Enhancements

Sprinklr's latest release features innovative AI capabilities and an enhanced marketing experience. Read more about Sprinklr's latest platform enhancements that offer exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

Knowledge Base Article

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19.5 Release (May 18-26, '24)

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Configuring a rule to assign Cases based on CSAT ratings

How you can leverage Rule Engine to auto-assign cases to expert agents based on predicted CSAT rating so that they can focus on the most relevant and critical cases.If the CSAT prediction of any message sent by a fan is below the expectations of your brand then that case can be automatically assigne

Knowledge Base Article

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Assignment Engine Use Cases

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Campaign Third Pane - Collaborate

When you open a Campaign in the third pane, you can access in-depth information of the campaign and collaborate with other team members through messages on the campaign.To Navigate to Campaign Third PaneClick the New Tab icon, navigate to Sprinklr Marketing → Marketing Tab, and click on ‘Campaigns’

Third Pane

campaigns

collaboration

Campaign Details

Knowledge Base Article

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Campaign Third Pane

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Campaign Third Pane - Activity

When you open a Campaign in the third pane, you can access in-depth information of the campaign including the campaign's overview details and the activities it is currently associated with. To Navigate to Campaign Third PaneClick the New Tab icon. Under the Sprinklr Marketinf tab, switch to Mar

Third Pane

campaigns

Knowledge Base Article

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Campaign Third Pane

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Compose Facebook Slideshow Ads

You can create Facebook Slideshow Ads from the Ads Composer. Facebook Slideshow Ads are a lightweight video ad formats created from three to ten still images. Slideshow reduces the need for video production time and resources. Because of its smaller file size, it extends eye-catching ads to people o

Knowledge Base Article

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Facebook Ad Formats

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Campaign Third Pane - Plan

When you open a Campaign in the third pane, you can access in-depth information about the campaign and also plan around the entities associated with the campaign. To navigate to campaign Third PaneClick the New Tab icon. Under the Sprinklr Marketing tab, switch to Marketing and click Campaigns withi

Knowledge Base Article

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Campaign Third Pane

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Compose TikTok Search Campaign Ads

TikTok Search Campaign ads are a keyword-based campaign type that will reach TikTok users within the Search Results Page with an organic user experience. They allow you to select keywords and serve ads within TikTok's search results page. With Search Campaigns, you can control campaign budgets speci

Knowledge Base Article

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Publish TikTok Ads

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Publish multiple Messages on different channels at once

In this article, learn how to save time by publishing multiple messages at the same time from different channels while creating a Message. You can add different channel templates and publish them through different accounts in a single Message. How it worksIn the Overview section of the Advanced Publ

Create Message

publishing

Knowledge Base Article

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Content Creation

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Send test emails using Advanced Publisher

In this article, you will learn how to send test emails while scheduling an email using the Advanced Publisher.How it worksSending test emails allows you to check the look and feel of the content you are sending to your audience through email marketing. To send test emails through the Advanced Publi

Email Marketing

publishing

Knowledge Base Article

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Content Creation