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Haptik Capabilities and Limitations

In this article, you can find details about the capabilities and limitations of Haptik within the Sprinklr platform.Haptik Capabilities and LimitationsFunctionality Sprinklr Supported EngagementView all ConversationYesReply to a MessageYesReply with a Text MessageYesReply with an Image MessageYesDel

experience:space

Insights

article:howto

social

+8

Knowledge Base Article

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Haptik

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Create a New Portfolio

OverviewPortfolios are a collection of Projects sharing a common thread. Portfolios can be created by anyone with the Create Portfolio permission. You can create Portfolios through the Portfolios window. Create a Portfolio1. Navigate to the Portfolios window in Project Management by clicking the Por

PM_PORTFOLIOS

marketing

PM_GENERIC

PM_POPULAR

Knowledge Base Article

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Platform Basics

RS
Sprinklr Social: 19.8.1 Capabilities and Enhancements

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr's latest release:Note: The content on this page is subject to ch

marketing

Insights

social

Service

Knowledge Base Article

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19.8.1 Patch (Oct 3-10, '24)

RS
Create Project Views

OverviewTask and Project Views allow you to visualize your work according to your needs. You can create and save multiple different views with filters set to the requirements of different team members or to visualize different aspects of your project. For a more detailed look at views and how to use

marketing

Knowledge Base Article

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Manage Project views

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Add Multiple Page Administrators with Multiple Authorization Tokens (GMB)

Multiple authorization tokens allow multiple users to be recognized as administrators of same Google My Business (GMB) page within Sprinklr. If one admin’s token becomes inactive—for any of the reasons outlined in this article—the GMB account remains active. Other authorized users with valid tokens

social

Knowledge Base Article

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Google My Business

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Automate Confidentiality in Messages

Create a Draft rule to automatically mark your Draft messages as confidential and restrict visibility to certain user groups. Once the rule is enabled, all the messages (drafts) satisfying the condition will have the selected action initiated on it.Example Use case shown below: This rule is to ensur

marketing

Rule Engine

Autofill Rule

Knowledge Base Article

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Autofill Rules

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Roles and Permissions

Alert Manager is permission controlled. There are 2 types of roles:View: Users with View permission can view all the alerts that are set up in Alert Manager. Admin: Users with Admin permission can create a new alert or modify existing alerts.To know how to add a new role, see Add a Role.

social

Reporting - SES

Social - SES

Knowledge Base Article

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Alerts in Reporting

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Configure where and when prompt will trigger

While a creative contains the content you want to display, an Intercept defines when and where to display said creative.One intercept can be linked to one or multiple creatives. To create an intercept, open your proactive prompt folder, Select "Intercepts" from the drop down on the top rig

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Configuration Steps

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Add a PowerReviews Account

PowerReviews deliver cloud-based software that collects and displays ratings and reviews and questions and answers on websites. By adding your PowerReviews account directly into the Sprinklr platform, you can extend your brand's audience and engage with even more users from a single, unified pl

experience:space

article:howto

PowerReviews Account Addition

product:engagement

+4

Knowledge Base Article

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PowerReviews

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Navigate to Workflow Engine

There are two simple ways to navigate to  Workflow Engine, given you have Workflow Engine “View” permissions - From the launchpadOpen Sprinklr Marketing -> Marketing Tab -> Workflow Engine under Produce​You can also search for the Workflow Engine from the Search bar:

marketing

Workflow Engine

Knowledge Base Article

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Workflow Engine Basics

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Message Third Pane

In this article, you will learn about the Message Third Pane or the Message Details Pane.What is the Message Third Pane/Message Details Pane?The Message Third Pane provides a snapshot overview of the message and allows you to perform Quick Actions on it. Actions available may vary depending on the t

marketing

Third Pane

Message

publishing

Knowledge Base Article

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Message Third Pane

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Set Restrictions on Attachments in Request Forms

While creating a request form, an additional component, Attachment is added which can be selected as a question type. This enables you to add attachments such as images, videos, and documents of various formats as supported within the Digital Asset Management.To add attachment component in Request F

marketing

Request Forms Overview

Request Management

Add Attachments in Request Forms

+1

Knowledge Base Article

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Request Form Builder

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Manage Location Hierarchies

Location Hierarchies allow you to organize your business locations into nested levels, where you can view information that is organized in layers. Location Hierarchies not only let you track the performance of brand locations but also can track the competition using competitor hierarchies.From the L

Insights

Knowledge Base Article

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Competitor Benchmarking

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Download an asset

With the ability to download an asset, you can save assets from your Social Asset Manager directly to your device for review or update. You can even download them in bulk from the asset manager. This article helps with the steps to download single and multiple assets in bulk. Steps to download an as

DAM - SES

Download an Asset

social

Asset Download

+2

Knowledge Base Article

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Manage assets

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Leveraging Smart Responses to improve average handle time

How to use Smart Responses in Agent Console and Care Console to provide AI-generated brand-compliant responses and improve agent AHT (Average Handling Time).Sprinklr supports the enablement of an AI-generated and trained Smart Response Model to suggest responses to the agents. The AI learns and reco

Service

Knowledge Base Article

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Publishing Functionalities

RS
Demo Feature: Task Library

The Task Library serves as a repository of predefined journeys and their associated tasks, enabling users to quickly build workflows without the need to develop them from scratch.​Adding Tasks from the Task LibraryOn the Task Manager page, click the ▼ icon next to + Create Task. Select Create From T

Knowledge Base Article

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Tasks

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Enhancing Self-Service Support

The self-serve capabilities of Sprinklr empower customers to help themselves with tools and resources to allow them to manage their purchases, obtain support, and engage with the brand efficiently, reducing the need to seek help.​Knowledge Base and FAQs: Sprinklr’s self-serve knowledge bases and FAQ

Service

Knowledge Base Article

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Self-Service Support

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How to map Sprinklr users to Reddit user profiles

You can provision certain Reddit user profiles to particular Sprinklr Users to post on Subreddit. In this article, you will learn about how to map Sprinklr users with authors for Subreddit accounts. Use CasesAdmin will be able to map Sprinklr users with an Author for Sub-reddit accounts.Within the C

social

How to map Sprinklr users to Reddit user profiles

Mapping Sprinklr Users to Reddit User Profiles

Knowledge Base Article

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Getting started with Reddit

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Change Default Reply Handle for Twitter

The reply handle for Twitter can be changed on Sprinklr platform as desired. You can either change the handle while replying to a Twitter message from Agent Console or Engagement Dashboard or set it as default by creating an Autofill rule in Rule Engine.To Manually Change Twitter Reply Han

social

Service

Knowledge Base Article

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Change Default Reply Handle

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AHT Indicator on Call controls

The call controls shown to the agent's screen is a very powerful tool for the agent as it allows them to perform multiple functions. The timer running on the screen shows them the time they spent on the call.Business Use case Oftentimes contact centers have strict AHT’s which they want the agen

Service

Knowledge Base Article

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Additional Use Cases