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Initiate Workflow Automatically on your Media Assets

Creating an initiate workflow rule allows you to trigger workflows on all Media Assets. This way you can automate the process of initiating workflows in bulk on assets based on certain well defined conditions. Users will need to set up the rule and enable it. Once the rule is enabled, all the media

marketing

Workflow Engine

Rule Engine

initiate workflow

Knowledge Base Article

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DAM Rules

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Copy Properties from Campaign / Outbound Message to Media Asset

Copy various campaign/outbound message properties from the campaign/outbound message level to the asset level by creating a DAM Rule. Once the rule is enabled, all the tasks satisfying the condition will have the selected actions initiated on it.Example use case shown below: Goal, Content pillar, Br

marketing

Rule Engine

Knowledge Base Article

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DAM Rules

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Campaign - Content Strategy Tab

About the Content Strategy TabYou can view the Content Strategy associated with the Campaign, from the Campaign details window.The Content Strategy tab of a Campaign compiles and organizes the Messages and Assets that make up a campaign’s content strategy in one comprehensive overview. Here, you can

campaign management

marketing

Content Strategy Tab

Knowledge Base Article

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Introduction

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Enhancements for Bulk Ad Imports

Bulk Import makes campaign launches faster by allowing you to effortlessly scale capabilities that add value to different stages of the campaign lifecycle. In this article, you will learn about the various enhancements made to the Bulk Import workflow for improved usability and increased efficiency.

marketing

Knowledge Base Article

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Configuring Bulk Imports

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Campaign Third Pane - Collaborate

When you open a Campaign in the third pane, you can access in-depth information of the campaign and collaborate with other team members through messages on the campaign.To Navigate to Campaign Third PaneClick the New Tab icon, navigate to Sprinklr Marketing → Marketing Tab, and click on ‘Campaigns’

marketing

Third Pane

campaigns

collaboration

+1

Knowledge Base Article

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Campaign Third Pane

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Smart Rules for Weather

You can predefine the consumer-based content and activate the Paid Initiatives using Smart Rules when market trends are favorable. You can configure Smart Rules for Weather so that you can optimize your ads in real-time based on live weather insights of a location. This capability helps you to enhan

marketing

Knowledge Base Article

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Configuring Smart Rules

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How to Bulk Import Ads for Optimization Purposes

Bulk Importing Ads is an efficient way to create multiple ads in the Ads Manager. This makes campaign launches faster by allowing you to effortlessly scale capabilities that would add value to the different stages of the Advertising workflow. In this article, we will guide you through the different&

marketing

Knowledge Base Article

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Configuring Bulk Imports

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Smart Rule FAQs

What are the channels supported for Smart Rules configuration?You can configure Smart Rules for the following channels:FacebookTwitterLinkedInPinterestSnapchatLINENextdoorGoogle AdsTikTok​What Sprinklr products are required to use Smart Rules for Listening?Sprinklr Insights (Listening) and Sprinklr

marketing

Knowledge Base Article

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Getting Started

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Campaign Third Pane - Tasks

When you open a Campaign in the third pane, you can access in-depth information about the campaign and also view the tasks associated with the campaign. To Navigate to Campaign Third PaneClick the New Tab icon, navigate to Sprinklr Marketing → Marketing Tab, and click on ‘Campaigns’ within Plan.On t

marketing

Task

Third Pane

campaigns

+1

Knowledge Base Article

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Campaign Third Pane

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What Can Cause LinkedIn Ad Accounts to Deactivate?

Sprinklr uses access tokens, which are provided by social networks, to connect to your social accounts. When an access token expires or becomes invalid, you must reconnect your social account to Sprinklr (see Re-Add a Deactivated Account in Sprinklr). Doing this generates a new token. Each social ne

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Sub-Campaign Rules Actions

The following actions are available for users to select while creating a Sub-Campaign Rule-Sub-Campaign Rule — ActionsConditionDescriptionActions which are applicable for Sub-CampaignSet the actions on the sub-campaigns:ArchiveBrief TemplatesInitiate WorkflowSet Naming ConventionStatusShareStop Work

marketing

Actions

Sub-Campaign

Rule Engine

Knowledge Base Article

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Sub-Campaign Rules

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Introduction to Allocadia and Sprinklr Integration

Allow marketing teams to collaborate seamlessly on plans and investments, measure the impact on the business and sync them in Sprinklr without doing manual efforts.​With Sprinklr & Allocadia integration in place, you can easily create sub-categories in Allocadia and send them to Sprinklr in form

campaign management

marketing

Allocadia and Sprinklr Integration

Knowledge Base Article

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Allocadia and Sprinklr Integration

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Compose Google Demand Gen Ads

Advertise on Google and reach a wider group of audience.To learn more, click Ads Composer.​​Enablement Note: The use of this capability requires that Sprinklr Marketing (Ads) be enabled in your environment. To learn more about Sprinklr Marketing (Ads), please work with your Success Manager.​Select A

marketing

Knowledge Base Article

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Ads Publishing

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Add Multiple Page Administrators with Multiple Authorization Tokens (GMB)

Multiple authorization tokens allow multiple users to be recognized as administrators of same Google My Business (GMB) page within Sprinklr. If one admin’s token becomes inactive—for any of the reasons outlined in this article—the GMB account remains active. Other authorized users with valid tokens

social

Knowledge Base Article

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Google My Business

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Snapchat Pixel Eligibility and Conversion Windows

Snapchat has introduced an eligibility check for the usage of tracking pixels and conversion windows based on the selected app and optimization goals. This eligibility check is implemented to ensure your ads are not disrupted due to the selection of an optimization goal or conversion window that is

marketing

Knowledge Base Article

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Compose Snapchat Ads

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Agent Digital Performance Report

The Agent Digital Performance Report provides a comprehensive analysis of agent performance across digital channels, including chat, email, and social media. This Report enables supervisors to monitor digital engagement, identify areas for improvement, and ensure consistent, high-quality customer se

Service

Knowledge Base Article

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Detailed Report Glossary

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Create an Authentication HSM Template

To create an Authentication HSM template follow the below steps:Create an HSM Template and choose the Category as Authentication.Under Message Details, select the Code Custom Field as a custom field to dynamically customize the code based on the chosen field.Enable Masking to conceal the code from S

Service

Knowledge Base Article

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HSM - Authentication Templates

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Agent Change Log Report

The Agent Change Log Report provides a comprehensive log of all changes made to a user within the Sprinklr System, including the method of change and precise timestamps.It tracks updates to User System Properties, User Custom Fields, Routing Skills-Proficiencies, and other routing settings.Furthermo

Service

Knowledge Base Article

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Detailed Report Glossary

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Prioritisation of inbound calls over outbound calls

Unified routing gives us the ability to manage the assignment of cases or tasks in a more robust and precise way, which helps teams to manage their resources efficiently and cater customer queries proficiently and smoothly. In this article we will learn about how to manage the prioritization of inbo

Service

Knowledge Base Article

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Additional Use Cases

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Define Granular Capacity Across Channels (Custom Channels)

The custom channel is a rather simple uniform routing capability that gives users the power to create channels custom to the client's requirements based on various filtering possibilities available to chunk the incoming calls/cases on.Business Use CasesBrands want their agent to have different capac

Service

Knowledge Base Article

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Additional Use Cases