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Grabbing User Lists in Bluesky

Sprinklr now enables you to import and view your Bluesky user lists in the engagement dashboard, allowing you to follow and interact with their posts. This integration enhances audience management by tracking relevant content and enabling direct engagement with users on the list.Steps to Grab User L

social

Knowledge Base Article

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BlueSky

RS
Creating Redeemable Rewards

This article provides a step-by-step guide for creating redeemable rewards in the Reward Engine. As an admin, you can define reward properties, set token requirements for redemption, and organise rewards effectively to maximise advocate engagement.Learn to Create a Redeemable Reward Access the Creat

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Create Rewards

RS
Lookup Field

The Lookup Field in Entity Studio is a field that establishes a relationship between two entities. It allows you to link records from one entity (the child) to another entity (the parent), thereby creating a dynamic reference. This field type enables the management of cross-entity relationships, whe

Knowledge Base Article

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Fields and Relationship

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Rich Text Field

The article outlines the steps to create a Rich Text Field in Entity Studio. Creating a Rich Text Field in Entity StudioNavigate to Launchpad. From the Sprinklr Service tab, click Entity Studio from the Persona Apps section. The Entity Manager page appears with the list of entities. Search for the

Knowledge Base Article

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Fields and Relationship

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Ad Variant

Field NameField TypeDescriptionUpdate SupportedChange TypechannelIdStringIdentifier for the ad channelNidStringUnique identifier for the ad variantNnameStringName of the ad variantYNAMEstatusAdVariantStatusEnumStatus of the ad variantACTIVE, PAUSED, DRAFTYSTATUScreativeTypeStringType of creative use

marketing

Knowledge Base Article

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Facebook

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Ad Variant

PaidApiAdVariant SchemaField NameField TypeDescriptionSupported UpdateChange TypechannelIdStringIdentifier for the ad channelNidStringUnique identifier for the ad variantNnameStringName of the ad variantYNAMEstatusAdVariantStatusEnumStatus of the ad variantACTIVE, PAUSED, DRAFTYSTATUScreativeTypeStr

marketing

Knowledge Base Article

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X

SH
Use Touchscreen Enabled Display

Sprinklr's Touchscreen enabled Display allows you to interact with your charts, helping you gain additional insights with no additional setup required. You will be able to explore the data behind that segment, based on a list of dimensions. Touchscreen Display support includes the ability to dr

Display - SES

social

Social - SES

Knowledge Base Article

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Display

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Interactive Filters: Option to Update and Manage Date Range through Shareable URLs

Sprinklr Display and Presentations offers interactive filters to be included in shareable URLs directly for supervisors and stakeholders, allowing for more dynamic storytelling.Now you can directly change the date range temporarily from the shared URL for important KPIs to visualize and monitor how

Display - SES

social

Social - SES

Knowledge Base Article

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Display

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Publish a Survey Link on Social Channels

This module integrates Sprinklr Social into the survey distribution workflow, allowing seamless posting and management of surveys across social media channels to increase reach and engagement. It also tracks real-time distribution metrics, helping users evaluate performance and optimize their strate

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Anonymous Survey Distribution

RS
Dependency Types

OverviewTask Dependencies allow you to better visualize and manage interconnected and interdependent Tasks. In complex projects with multiple moving parts, it's common to have Tasks that are dependent on each other such that one Task cannot be started or ended while other Tasks are still in pro

marketing

PM_TASK_TIMELINE_VIEW_2

PM_PROJECT_AUTOMATIONS_2

PM_TASK_SHEET_VIEW_2

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Knowledge Base Article

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Dependencies

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Organization

Organization1. Creates a new organizationEndpoint: POST /paid/governance/create/organizationRequest Body :FieldTypeRequiredDescriptionorganizationIdStringYesUnique ID to identify the organizationnameStringYesThe display name of the organizationactorUserEmailStringYesThe email address of the user cre

marketing

Knowledge Base Article

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Governance

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Usability Updates in Display/Presentations

IntroductionThe enhanced interactive capabilities for layout and design formatting offer significant advantages, as table widgets in our chart libraries have been completely revamped. You’ll find that these improvements cater to various use cases, whether you’re managing large lists of agents in Cca

Display - SES

social

Social - SES

Knowledge Base Article

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Display

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Command Center: Support for Conversation Insight

The Sprinklr Display-powered Command Center offering now supports Conversational Insights, you can now leverage AI-powered clustering capabilities to generate rich consumer insights and content ideas by discovering unknowns and ensuring your content resonates with your audience. You can now automati

Display - SES

Command Center: Support for Conversation Insights

social

command center

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Knowledge Base Article

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Display

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Editorial Calendar in Project Manager

The Editorial Calendar in Project Manager gives you a visual representation of your projects, tasks, campaigns, and content in one place. It helps you track project progress, monitor task completion, and review campaign content from a single screen.This article explains how to access

26.1

marketing

New Article

Sprinklr Marketing

Knowledge Base Article

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Editorial Calendar in Project Manager

RS
Manage Overtime Policies

Overtime Policies allow Workforce Managers to control which agents can apply for Overtime Slots. You can set limits on daily and weekly overtime duration to maintain a healthy work balance. These policies help eliminate manual tracking, reduce inconsistencies in overtime allocation, and ensure agent

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Manage Overtime Policies

RS
Create Template Messages for WeChat

In this article, you will learn about how to create a WeChat Template Message using the Digital Asset Manager. Using WeChat Template Message, you can prepare a message in advance and send it to a segment of followers who have engaged with your service accounts. You cannot send template messages from

social

Knowledge Base Article

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Create and Publish Messages

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Multi-Sort in Stream Widgets for Inbound Analytics

When creating a Stream widget for Inbound Analytics in reporting, you have the option to define sorting criteria. Multi-sorting allows you to arrange messages based on specific metrics. For example, you can first sort the messages by the "Associated Case ID Metric" and then by the "Inbound Message D

Service

Knowledge Base Article

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Module Wise Use Cases

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Campaign Priority

Set Campaign Priority in a Dialer ProfileYou can set the priority of the campaigns in a dialer profile to define the order in which the dialing will happen across different campaigns containing the same set of agent queues. With campaign priority, dialing happens sequentially.To set the campaign pri

26.1

Sprinklr Service

20.10

Service

+1

Knowledge Base Article

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Weightage and Priority

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Disabled Account Switching in Facebook DM Replies to Prevent Publishing Failure

Introduction In today's digital landscape, effective communication with fans and customers is key to maintaining loyalty and engagement. A common feature on platforms like Facebook is the ability to send replies to fan comments privately. However, this interaction can be disrupted if you mistak

Publishing - SES

social

Social - SES

Knowledge Base Article

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Advanced capabilities

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Export an Asset Audit Trail

In asset manager, the audit trail of an asset will contain a log of changes made to the asset, user details who made the changes, and the time when the changes were made. The Audit Log of an asset can be exported as a spreadsheet. This article covers steps to export the audit trail of an asset.Steps

Asset Audit Trail

Export an Asset Audit Trail

Export Asset Audit Trail

Knowledge Base Article

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Advanced Capabilities