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Creating Agent Nudges

The Agent Nudges builder offers you the ability to create and configure tailored next-best actions that seamlessly appear in Care Console. This innovative feature is designed to enhance agents' customer interactions by delivering pertinent information and actionable recommendations. Whether it's dis

Knowledge Base Article

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Configuration

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Multilingual Translations of Reporting Dashboards

With the export/import functionality, you can easily translate dashboards, reports, metrics, and dimensions into any language directly from your environment.The export Excel file will include options to add different translated versions for each entity (such as dashboards, widgets, custom metrics, s

Knowledge Base Article

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Translation Use Cases

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Agent Schedule Management

Agents need to see their schedule page to stay organized and informed about their work commitments. With access to their schedule, agents can plan their personal and professional activities more effectively, ensuring they are always prepared for their shifts. The “My Schedule” page shows a detailed

26.1

Sprinklr Service

Updated Article

Knowledge Base Article

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Manage Schedule

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Step 1: Data Management

This step helps you define the knowledge sources that power your Agent Copilot’s responses. By connecting internal content such as Knowledge Base articles, documents, historical cases, and guided workflows, you enable the Copilot to generate relevant, contextual answers.This configuration is part of

Knowledge Base Article

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Data Management

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Knowledge Base Gap Analysis

You can create or update articles in response to AI-generated suggestions obtained from the Knowledge Base Insight Type in Insight Hub. You can also merge similar content and resolve contradictory information seamlessly.By leveraging insights provided by AI, the knowledge base is continuously enhanc

Knowledge Base Article

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AI-Powered Use Cases

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Multilingual Translations of Agent Nudges

You can effortlessly translate the agent nudges into multiple languages without the necessity of creating distinct versions for each language.Agents can seamlessly access the nudges in their preferred language, allowing them to focus more on providing quality service rather than grappling with langu

Knowledge Base Article

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Configuration

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ASR Contextualisation of Entities

OverviewIntroducing the concept of improving ASR(Automatic Speech Recognition) system accuracy and efficiency through data type hints.Adding Data Type Hints for Voice BotWhen collecting specific information (e.g., mobile number), provide a data type hint to the ASR system.Pass a hint like 'nume

Knowledge Base Article

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Setup Entities

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Display Logic

Question-level display logic increases the flexibility and relevance of surveys by making certain questions appear based on respondents' answers to previous ones. This dynamic feature adapts the survey in real time, ensuring that participants only see contextually relevant questions. Customising the

Sprinklr Insights

20.10

Updated Article

Knowledge Base Article

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Survey Logics

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Sprinklr Service: Patch Changes (18.8.1)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

18.5 Release

Sprinklr Service

Knowledge Base Article

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v18.8.1 (September)

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Introduction to Sprinklr AI Agent

Sprinklr’s AI Agent technology is transforming how brands engage with their audiences. By creating intelligent, autonomous digital representations of brands, teams, and individuals, businesses can now manage conversations, make decisions, design workflows, and execute tasks at scale—faster and more

Knowledge Base Article

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Sprinklr AI Agent Overview

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Styling Survey

Survey styling enables you to tailor the appearance of your surveys to align with your brand and improve the experience for respondents. By adjusting colors, fonts, button styles, and other elements, you can design attractive surveys that boost engagement and completion rates.Business Use CasesMaint

Sprinklr Insights

20.10

Updated Article

Knowledge Base Article

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Survey Styling

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Styling Survey: Styling in Default Mode

Survey Styling offers the ability to customize the visual design of your surveys by adjusting elements like backgrounds, fonts, buttons, and more. This level of customization helps align the survey with your brand identity while enhancing the overall respondent experience. The result is a more engag

Sprinklr Insights

20.10

Updated Article

Knowledge Base Article

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Survey Styling

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Ads Creative Library Roles & Permissions

Ads Roles and Permissions for Ads Creative Library are crucial in managing organizational access efficiently. This article will explain in detail the permissions for the Ads Creative Library, outlining both enabling actions and restrictive measures to ensure effective campaign management.In this art

ads creative library

Roles and Permissions

Advertising

Ads Composer

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Knowledge Base Article

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Ads Creative Library

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Adding Cases to Queues

Unified Routing in Sprinklr is powered by AI and machine learning algorithms that analyze the content of the message, as well as the customer's history and profile, to determine the best course of action. This ensures that customers receive fast, personalized, and accurate responses to their in

Knowledge Base Article

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Setting up Queues based routing

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Add a Lithium/Lithium Community Account

Sprinklr enables you to add Lithium and Lithium Community accounts in Sprinklr. You can add your account in Sprinklr by using your credentials. In this guide, we’ll walk through how to link your Lithium/Lithium community account in Sprinklr.Steps To Add a lithium/lithium community accountClick the N

Knowledge Base Article

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Setting up Lithium account in Sprinklr

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Preview/Testing Survey Forms

The Preview section in the Survey Builder offers tools to test and validate your survey before publishing. It allows you to switch between modes, verify logic, compare draft and live versions, test translations, and ensure the survey displays correctly across different devices.Business Use CasesYou

Sprinklr Insights

New Article

20.10

Knowledge Base Article

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Survey Preview and Publishing

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How to Use Dynamic Image Templates in Catalog Ads

Get customized overlays and create versatile ads to show relevant content to potential users.Dynamic Image Templates allow advertisers to have customized overlays over their creative which increases the relevance of the content, in turn driving higher revenue. The overlays can be sourced directly fr

Knowledge Base Article

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Use Image Templates in Catalog Ads (Overview)

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Pinterest Channel Capabilities and Limitations

Pinterest CapabilitiesCapabilitiesSprinklr SupportedNotesFor details on media recommendations, see Pinterest Media Recommendations.Change Profile PhotoNoAPI LimitationChange Board Cover PhotoNoAPI LimitationPublish PhotoYesPublish VideoYesPublish LinkYesEdit Board name and/or descriptionNoAPI Limita

Pinterest

Capabilities and Limitations

Knowledge Base Article

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Setting up Pinterest account in Sprinklr

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Entity Manager - Setting Up Persona App

Before you Begin:In standard persona apps, the Custom Entity Manager isn't initially visible. This article provides a walkthrough on configuring a persona app to incorporate the Custom Entity Manager.Note: To ensure this feature is enabled, please contact tickets@sprinklr.com and provide the Partner

Knowledge Base Article

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Entity Studio

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Dialer Selection during External Transfers

Sprinklr Voice now allows agents to select a dialer during external call transfers. This article provides information on the behavior of dialer selection and call flow during an external transfer in Sprinklr Voice. Key CapabilitiesAgents can select a dialer when transferring calls externallyAdmins c

Sprinklr Service

New Article

20.10

Knowledge Base Article

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Dialer Selection