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Hierarchical Reporting

Hierarchical Reporting helps you organize survey data according to your organization's structure, making it easier for teams at different hierarchical levels to access and analyze relevant information. The structured approach ensures that feedback data is effectively utilized across multiple survey

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Hierarchical Reporting

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Audio Quality Best Practices

Introduction In this comprehensive guide, we explore essential best practices and advanced audio settings designed to optimize audio quality to its highest potential. By implementing these strategies, you can ensure the possible crystal-clear audio and enhanced overall user experience for the agents

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Handle Inbound Calls

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How to Configure Home Page Widgets?

RECORD PAGE EDITOR Each persona has a defined view of its own and this is called the Record Page of the Persona. This view includes multiple tabs like Home Page, Queues, Agents, etc. Each page has a lot of different widgets that display various metrics, and these are customisable.   ​

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Overview

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Scheduler: Planner (Advocacy)

The 'Scheduler' feature on the menu bar present at the left of the advocacy site arranges posts published or scheduled by advocates in an easy-to-navigate calendar view. Advocates can even edit the caption of the posts or reschedule the posts that are scheduled to be published from the adv

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End Users

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Outbound Admin Persona Overview

The admin persona plays a crucial role in the effective management and oversight of the voice management system. As an administrative user, the admin persona has extensive control and responsibility over the configuration, monitoring, and optimization of both outbound and inbound calls to get the be

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Overview of simplified Outbound Admin experience

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How to Sync Ad Account Data in Ads Manager

You can sync account data for a particular account to get the latest data. If there are multiple sync requests for an account in a time span of ten minutes, the latest ones are ignored.To Sync Account DataClick the New Tab icon .  Under the Sprinklr Marketing (Ads) tab, clic

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Troubleshooting & FAQs

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Caveats of Ad Manager Pivot

CaveatsTermCaveatCross Channel EntitiesCross channel entities are not supported. All the values need to be of the same channel.Compose from TableSupported EntitiesFor cross objective/ad accounts, all invalid values will be removed automatically.Reuse Post Channel IDsIf reusing Post Channel Id is pos

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Troubleshooting & FAQs

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Which Dimensions can be Grouped in Ads Manager Pivot?

SUMMARYThis article will cover all the groupable dimensions in ads manager pivot. The groupable dimensions can be used to group by the pivot on. Pivot Table — Groupable DimensionsLevelGroupable DimensionsCampaignClick to view the groupable dimensions at the Campaign levelChannelPaid Initiative NameP

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Troubleshooting & FAQs

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Sprinklr Insights: Patch Changes (19.5.2)

​Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr's latest release:Sprinklr Insights​Sprinklr Marketing​​Sprinklr Service

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19.5.2 Patch (Jul 12-15, '24)

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Advanced Download Capability for Assets

Sprinklr's advanced asset download capability enables the users to determine the file type, as well as the resolution of the assets while downloading them from the Digital Asset Manager. You can also download the same asset with multiple resolutions.  The file types supported for conversion whi

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Advanced Capabilities

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How to Use Application Testing for Sprinklr Live Chat?

To learn about Application Testing, see What is Application Testing?​Before You StartTo use Application Testing, add *.sprinklr.com to the "Website URL on which Live Chat will be placed" field in the Live Chat builder.​Note:We only support Application Testing for Voice: Ozontel and Twillio

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Testing Bot Workflows

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Reply to messages from Sina Weibo using engagement columns

Note: Unfortunately, Sina Weibo has limited its functionality (under the PIPL laws) to all Social Media partners. The following limitations will exist:Sina Weibo will continue to impose a limit of 150 API Calls per day per account (Typically 2000-3000 API Calls were being made per account before res

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Sina Weibo

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What is Sina Weibo Custom Menu

Sprinklr lets you create Sina Weibo custom menus, allowing you to trigger automatic templated interactions with customers through a menu option in Sina Weibo messages. Using custom menus, you can provide customers with information about your brand. The custom menu option allows you to

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Sina Weibo

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Add a Sina Weibo account in Sprinklr

Sina Weibo is a Chinese microblogging website. Akin to a hybrid of Twitter and Facebook, it is one of the most popular sites in China. Sprinklr supports a number of publishing and engagement features once you link your Sina Weibo account. In this guide, we’ll walk through how to link

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Sina Weibo

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Prioritisation of inbound calls over outbound calls

Unified routing gives us the ability to manage the assignment of cases or tasks in a more robust and precise way, which helps teams to manage their resources efficiently and cater customer queries proficiently and smoothly. In this article we will learn about how to manage the prioritization of inbo

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Additional Use Cases

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AHT Indicator on Call controls

The call controls shown to the agent's screen is a very powerful tool for the agent as it allows them to perform multiple functions. The timer running on the screen shows them the time they spent on the call.Business Use case Oftentimes contact centers have strict AHT’s which they want the agen

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Additional Use Cases

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Permissions Required to Access Journey Facilitator

This article outlines the permissions needed to perform each step of a Journey.Permissions Required for Creating a CampaignTo create a campaign or modify an existing one, you will need following permissions under:Setup > Campaign​​Permissions Required for Audience ManagementTo create and manage A

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Journey Facilitator in Advocacy

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What is Message Validation?

OverviewLearn how to validate if the predicted AI intents on the messages are accurate and help improve the model if not.After finishing your build, you can test the accuracy of the intents by testing some expressions through the test module.You can also give feedback to the AI intent model if some

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AI/NLP Testing

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Data Connector - Setting up the Persona App

Before you Begin:In standard persona apps, the Data Connector isn't initially visible. This article provides a walkthrough on configuring a persona app to incorporate the Data ConnectorNote: To ensure the feature is enabled, please contact tickets@sprinklr.com and provide the Partner ID and Name. If

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Entity Studio

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Filtering of Tasks Using Custom Field Values

When creating Record Card Widgets specifically at the Task entity level, you have the capability to filter tasks and customize how they are displayed within the widget based on specific custom field values. To achieve this, you can utilize the JSON editor and include the parameter "fieldType": "cust

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Custom Widgets