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Approve/Reject Users in Advocacy

In Sprinklr advocacy site after a user fills in the screener question, his status changes to pending and the admin gets a request to either approve the user or reject it.  Advocates that are already a part of the Advocacy community are the Approved users.  Approved users can be given access to the w

Advocacy - SES

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Sprinklr Social

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Knowledge Base Article

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User Management

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Email ID and Password Login to Advocacy

The advocacy platform administrators can enable users to access the platform by allowing them to sign up and log into the advocacy platform with email and password. This new login method offers the added security feature of two-factor authentication and supports the use of reCAPTCHA, which effective

Advocacy

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Log into the Advocacy Site

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About Vanity URLs

A vanity URL is a unique web address that is branded for marketing purposes. It is easy to remember, share and can be used for publishing.Sprinklr supports two types of vanity URLs: Sprinklr Vanity URLs and third-party Vanity URLs which can be created with the pro domain of a URL shortener. Sprinklr

experience:space

cloud:core

vanity urls

vanity urls general

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URL Shorteners

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Subscribe to an Inbound Queue

OverviewYou can add yourself as a subscriber to Inbound Message queue type. If any message is added to the inbound message queue to which you have subscribed, then you will receive a notification. [New feature in v8.5]Ensure that the notification settings of Message Added to Queue under Inbound

marketing

Insights

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Service

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Queue

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About Global and Workspace Queues

In Sprinklr, Global and Workspace Queues are used to store various types of assets viewable within different Dashboards. You can think of queues as invisible folders that house these various types of assets. Queues are filled either by manually adding to them, or by use of automation via Macros, Rul

Knowledge Base Article

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Queue

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Macro Actions

How Macro Actions help you save the unnecessary number of clicks to supercharge the productivity of your agents.Macros execute multiple actions on an asset in Sprinklr, allowing you to make complex updates in just a single click. It can be applied to various assets and can be configured with a numbe

manual inputs

marketing

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Macros

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Clone Macros

OverviewSprinklr now allows existing macros to be cloned. Cloning macros lets you quickly create new macros using the configuration of an existing macro. You can use this feature to create macros that will have similar configurations without having to manually enter individual fields for all macros.

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Macros

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Manager Permissions for Export Link

The Export Link permissions will allow users to download/access files from export links. Currently, if you have access to any module on the platform, you can download files from links in emails, notifications, etc. After enabling this feature, users will need an Export Link permission to download fi

Permissions for Export Link

Knowledge Base Article

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Security

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Setup Content Expiration Date in Advocacy

In the Sprinklr Advocacy site, admins can enhance the relevance and timeliness of shared content by setting expiration dates in the post. Importance of Content Expiration Dates:   By implementing post expiry, admins ensure that advocates are presented with timely and relevant content within the bran

Advocacy - SES

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Social - SES

Knowledge Base Article

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Content Curation

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Manage Columns in Production Dashboard

In this article, you will learn how you can manage columns in your Production DashboardEnable/disable columns in production dashboardsNavigate to the Production Dashboard List or Kanban ViewFrom the Dashboard Bar of the Production Dashboards window, click the Manage Columns icon. Select the Colum

marketing

Manage Production Dashboards

Production Dashboard

customize columns

Knowledge Base Article

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Manage Columns

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Supported Media and Audio Formats in Advocacy

OverviewSupported file formats vary depending on where the content is uploaded and the destination channel.Suggest Content / UGC Editor (Advocate-facing)Videos: .mp4, .mov, .webmImages: .jpeg, .jpg, .png, .gifNot supported: Standalone audio and document files cannot be uploaded through this editor.S

Advocacy - SES

Sprinklr Social

New Article

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Knowledge Base Article

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Content Curation

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Universal Search: Use Tweet URL To Search Tweet on Sprinklr

You can display a Tweet by inputting Tweet URLs into Sprinklr Search Bar. This will fetch the Tweet and the information associated with it. After fetching, you can perform actions like share, reply, retweet, etc. on that Tweet as per your requirement.Note: To enable this feature in your environment,

experience:space

Input twitter URL

Insights

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Knowledge Base Article

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Universal Search

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Export Production Dashboard

In this article, you will learn how to Export a Production Dashboard.Share the Production Dashboard ExternallyClick on the Export button in the top right corner of the window. Provide name to your export file.Select the format as Excel or CSV. Click on Export to receive the Export of the dashbo

marketing

Production Dashboard

share dashboard

export

Knowledge Base Article

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Imports and Exports

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Assign the Admin Role to an Advocate 

To assign on-site Admin roles to advocates based on their specific persona and responsibilities, we can empower them with distinct roles such as admin, publisher, and analyst, each equipped with precise permissions Steps to Assign Admin Roles to Advocates(Admin)On-site admins can navigate to the Use

Advocacy - SES

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Social - SES

Knowledge Base Article

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Site Admin Roles and Permissions

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Dynamic Image Template Text Editor: Enhancements and Migrations

OverviewWe are excited to announce important updates to our Dynamic Image Template (DIT) system following the 19.8 deployment (August End Release). This update includes a transition from the old text editor to a new, advanced text editor. Below, you'll find details about the changes and how the

marketing

Knowledge Base Article

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Create and edit Dynamic Image Template

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How to Apply Dynamic Image Templates to Catalog-Based Ads

Leverage versatile, dynamic image templates to modify your product images whenever required without having to edit the entire product feed.Dynamic Image Templates give you the ability to incorporate desired changes in the product images in one or more product feeds without the need for editing and u

marketing

Knowledge Base Article

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Use a Applied DIT in Catalog based Ad

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Automating Sub Campaign Creation Using the Rule Engine

Overview You can automate the process of creating Sub Campaigns by specifying certain criteria or conditions under which Sub Campaigns can be created. You can set a start and end date for your Sub Campaign, give it a name, and set custom properties. You can also let the Sub Campaign inherit its prop

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Sub-Campaign Rules

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Esendex Account Addition

Esendex has been integrated into Sprinklr as an SMS channel, enabling the sending and receiving of text messages seamlessly within the platform.Note: Please raise a support ticket at tickets@sprinklr.com to receive the wehbook URLs for enabling publishing and grabbing support in Sprinklr for an esen

Service

Knowledge Base Article

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Esendex

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Sprinklr Insights: 19.11 Capabilities and Enhancements

Sprinklr Insights' latest 19.11 release introduces a range of exciting new capabilities to empower your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Insights' latest release:Sprinklr Insights​Sprinklr MarketingSprinklr

marketing

Insights

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Knowledge Base Article

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19.11 Release (Oct 25-Nov 8, '24)

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Sprinklr Co-pilot for Benchmarking Dashboard

The Benchmarking Assistant is designed to address the relevant questions across standard use cases for your outbound content, helping you formulate marketing strategies compared to competitors.With the Benchmarking Assistant, you can leverage Sprinklr’s generative AI to obtain answers to the most pe

Sprinklr Insights

Insights

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Sprinklr AI+