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SMS Survey Distribution

Creating an SMS distribution enables you to send survey links directly to recipients through text message. It offers a variety of customization options, including setting distribution details, crafting SMS content, defining link expiration rules, and managing response limits. You can also schedule d

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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SMS Distribution

SH
Auto Boost Rules Video Overview

Learn about how to configure Auto Boost Rules in the Rule Engine to automate the process of boosting an organic post for your social media channels.​

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

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Getting Started

RS
What is Employee Advocacy?

In today's dynamic business landscape, establishing your brand as a thought leader is paramount. This is where Sprinklr Advocacy comes into play - a comprehensive program that brings multiple benefits: Establish Brand Authority: Advocacy is instrumental in establishing your brand as a thought l

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Advocacy Acumen

SH
Task Third Pane - Properties

When you open a Task in the third pane, you can access in-depth information about the task including the task’s properties and the entities it is currently associated with. To Navigate to Task Third PaneOpen the My Tasks Dashboard via Production Dashboards. On the Production Dashboards window, hov

marketing

Task

Workflow Engine

Knowledge Base Article

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Tasks

SH
Copy Properties from User to Sub-Campaign

Copy various sub-campaign properties from the user level to the sub-campaign level by creating a Sub-Campaign Rule. Once the rule is enabled, all the tasks satisfying the condition will have the selected actions initiated on it.Example use case shown below: Brand, Region, Country & Channel Type

marketing

Rule Engine

Knowledge Base Article

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Sub-Campaign Rules

RS
Entity List Template and Auto-Suggest Type-Aheads

OverviewSprinklr's Entity List Template and Auto-Suggest Type-Aheads features help elevate user interactions during live chat session by streamlining the process of finding relevant information and responding to queries, making the live chat experience more efficient and user-friendly.Entity List Te

Service

Knowledge Base Article

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Live Chat Assets

SH
Sprinklr - Eloqua Integration

OverviewThe Sprinklr - Eloqua connector provides a seamless way to synchronize and exchange profile data between the two systems in a bi-directional manner. With this integration, you can effectively manage and enhance the information of your prospects, leads, and customers from various digital chan

Insights

social

Service

Knowledge Base Article

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Integration Guides

RS
Understanding CTI

Computer Telephony Integration (CTI) is a technology that merges a call center's telephone system with a company's core business applications, enhancing agents' productivity and customer experience. With CTI, agents can handle all phone functions directly on their computers using on-s

marketing

Insights

social

Service

Knowledge Base Article

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What is CTI

RS
Lookup Field

The Lookup Field in Entity Studio is a field that establishes a relationship between two entities. It allows you to link records from one entity (the child) to another entity (the parent), thereby creating a dynamic reference. This field type enables the management of cross-entity relationships, whe

New Article

26.4

Sprinklr Platform

Knowledge Base Article

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Fields and Relationship

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Sprinklr Marketing: 18.11 Capabilities and Enhancements

Sprinklr's latest release empowers businesses with enhanced AI, improved usability, channel expansion, consistent publishing and reporting, efficient content planning, and seamless project management for impactful customer experiences.

marketing

Insights

social

Service

+1

Knowledge Base Article

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v18.11 Fall Release (November)

RS
Embed Advocacy Intranet Widget in MS SharePoint

Sprinklr allows you to view and discover advocacy content from your SharePoint intranet. This integration connects the Sprinklr Advocacy product to Microsoft SharePoint. Unify the advocates' experience by enriching, deflecting, and triaging appropriate interactions on modern channels to SharePo

Advocacy - SES

social

Sprinklr Social

Social - SES

+3

Knowledge Base Article

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Integrations Enablement (Advocacy)

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Create and Manage Dependencies

OverviewYou can create Dependencies between interconnected or interdependent Tasks to better manage and visualize them. Dependencies allow you to manage complex projects more easily and stay aware of Tasks that are blocking or being blocked by other Tasks. Before adding Dependencies to your Project,

marketing

PM_TASK_TIMELINE_VIEW_2

PM_PROJECT_AUTOMATIONS_2

PM_TASK_SHEET_VIEW_2

+1

Knowledge Base Article

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Task Sheet Advanced Use Cases

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Apply Date Range Filters in Inbound and Outbound Columns in Distributed

Sprinklr Distributed users can filter Inbound and Outbound columns to get more relevant data. They can use date range filters to focus on data from a specific date range.Note: This capability needs a specific setup. Get in touch with your Success Manager to enable this feature in your environment.To

social

Date Range Filters in Inbound and Outbound Columns in Distributed

Social - SES

DST - SES

Knowledge Base Article

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Engagement (Distributed User)

SH
Re-share LinkedIn Posts on Distributed

You can now reshare LinkedIn posts from the Distributed environment. Add your thoughts to fan posts and reshare them on company pages or brand profiles. Note: This capability needs specific set up. Get in touch with your Success Manager to enable this feature on your environment.Steps to Reshare Lin

LinkedIn

social

Distributed

Social - SES

+2

Knowledge Base Article

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Engagement (Distributed User)

RS
View and Manage Published Messages (Sprinklr Distributed)

Keeping the published messages organized can be difficult, especially when managing content across multiple channels and accounts. With the help of the Outbox in Sprinklr Distributed and Editorial Calendar, users can see a comprehensive view of all the sent, scheduled, and drafted messages. To

social

Social - SES

DST - SES

Knowledge Base Article

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Engagement (Distributed User)

RS
Add a WhatsApp Business account in Distributed

IntroductionThis functionality allows you to add WhatsApp Business accounts to your profile and interact with them seamlessly. As a Distributed User, you can effortlessly integrate WhatsApp Business accounts into your contacts and use Sprinklr to reach out to these accounts or respond to their queri

Distributed User

social

WhatsApp Business Account Addition in Distributed

Add WhatsApp Business Account in Distributed

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Knowledge Base Article

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Governance (Distributed User)

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View Deactivated Account and Deactivation Reason in Distributed

In case an account is deactivated, it will be visible to you with a note. In addition, you can also view the reason for which the account has been deactivated. Steps to View Deactivated Account and Deactivation Reason in DistributedLog into the Distributed environment.Click the Profile & Setting

View Deactivation Reason

social

Distributed

View Deactivated Account and Deactivation Reason in Distributed

+3

Knowledge Base Article

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Governance (Distributed User)

RS
Configure CRON Scheduling in Sprinklr

Cron‑based scheduling enables flexible, time‑based execution for importing data from external APIs, allowing precise control over when data synchronization runs. Earlier, the Source Import Data Connector supported only slot‑based scheduling, which restricted execution to predefined time windows and

New Article

Sprinklr Integrations

26.4

Knowledge Base Article

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CRON Scheduling

SH
How to Apply Dynamic Image Templates in Ads Composer

Leverage versatile, dynamic image templates to modify your product images whenever required without having to edit the entire product feed.Dynamic Image Templates give you the ability to incorporate desired changes in the product images in one or more product feeds without the need for editing and u

marketing

Knowledge Base Article

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Create & Manage Creatives at Scale

SH
What is Debug Log?

OverviewDebug logs can provide administrators with helpful insights into the bot's performance, areas for improvement, and any shortcomings by conducting a thorough analysis.Benefits of Debug LogDebug logs assist bot admins in obtaining useful insights into the bot's performance by:Documen

Service

Knowledge Base Article

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Testing Bot Workflows