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Actions Available for Ad Entities in Ads Manager

From the Ads Manager, there are a number of actions you can take to manage and edit existing Campaigns, Ad Sets, and Ad Variants. You can take action on individual Campaigns, Ad Sets, and Ad Variants, or you can select multiple entities to apply actions in bulk.In this article, we will look at the f

marketing

Knowledge Base Article

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Ad Campaign Management

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Create Azure App for Yammer

This article is a guide to creating an Azure app for Yammer.Steps to Create Azure App for YammerGo to https://portal.Azure.com/#home.Click More Services under Azure Services.Click App Registration under Others.Click New Registration.Once you click New Registration, enter the name of the app you want

social

Knowledge Base Article

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Yammer

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React Native

This article walks you through the step-by-step process of integrating Sprinklr Live Chat into your WebView application.Step 1 - Getting Started​1. Creating WebView and Adding Live Chat URL  Before you begin:   WebView URL: ​http://prod-live-chat.sprinklr.com/page?appId=65afb12b62317d2d4a58bfad_app_

Service

Knowledge Base Article

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Webview

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Broadcast an Announcement in Distributed

The announcement capability (within Sprinklr) allows system administrators to send announcements to all the users, including Distributed users within the platform. Announcements can be created to be displayed once. Administrators can also customize the end date for displaying the announcements. For

Broadcast an Announcement in Distributed

Insights

Announcement

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Knowledge Base Article

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Governance (Distributed Admin)

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Email ID and Password Login to Advocacy

The advocacy platform administrators can enable users to access the platform by allowing them to sign up and log into the advocacy platform with email and password. This new login method offers the added security feature of two-factor authentication and supports the use of reCAPTCHA, which effective

Advocacy

Advocacy - SES

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Social - SES

Knowledge Base Article

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Log into the Advocacy Site

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Flutter

This article walks you through the step-by-step process of integrating Sprinklr Live Chat into your Flutter WebView application.Package Dependencyflutter_inappwebview: ^6.1.5Step 1 - Getting StartedTo integrate Sprinklr Live Chat into your Flutter WebView application, you’ll first configure the WebV

Knowledge Base Article

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Webview

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Create Volumetric Alerts in Benchmarking

An effective early warning system triggers alerts when a pre-defined specific threshold criterion is met. ​The new Benchmarking alert module covers alert configuration for all the data powered by the Benchmarking data source. The key sections of the alert form in Benchmarking module are explained be

Insights

Create Volumetric Alerts in Benchmarking

Knowledge Base Article

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Alerts in Benchmarking

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Sprinklr Live Chat Introduction

Sprinklr Live Chat Survey Distribution makes it easy for enterprises using Sprinklr’s hosted Live Chat solution to capture customer feedback seamlessly during live conversations. With this capability, admins can configure and deliver Customer Feedback Management (CFM) surveys directly within the cha

Sprinklr Insights

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Insights

New Article

Knowledge Base Article

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Live Chat

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Getting Started for Supervisors

As a Supervisor, your role is vital in ensuring the smooth operation and management of the workforce. This guide provides an overview of the key tasks you'll be managing.Agent PreferencesThe Agent Preference feature allows supervisors to define preference windows, apply constraints, and enable

Service

Knowledge Base Article

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Getting Started for Supervisors

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Pinterest Discovery

Pinterest Trending Keywords helps you discover what people are searching for on Pinterest to inform content and campaign planning. You can explore trending keywords by region and trend type (growing, monthly, yearly, seasonal), then drill down into individual keywords to understand audience demograp

Knowledge Base Article

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Pinterest

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Ignore duplicate emails

In case a customer mistakenly sends a duplicate email to a brand account, Sprinklr's email integration may grab and create separate cases for each instance of the email. This can result in inefficiencies and potential confusion for agents and customers alike.To prevent the creation of multiple

Service

Knowledge Base Article

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Ignore duplicate email

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Survey Analytics Overview

The Analytics Module provides a robust set of tools designed to analyze survey data across various use cases and organizational hierarchies. It includes:Standard Analytics Feed: An auto-generated report offering quick survey insights, powered by AI for hypothesis validation and text analytics.Custom

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Analytics Overview

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X Funding Instruments

Funding Instruments are the source of a campaign budget for advertising on X. In Sprinklr, you can view the details of your Funding Instrument that are already set in your X Account Manager and track various details such as Pacing, Status, etc. With this data displayed directly within Sprinklr, your

marketing

Knowledge Base Article

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Setting up Twitter in Sprinklr

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Use Custom Field Check in Journey Facilitator

In this article, you will learn about the usage of Custom Fields in a Journey.Taking Decisions based on Custom Field valuesWhile creating the flow of the Journey in the Journey Builder canvas, you can use the Custom Field Check node under the Conditions section.This will take you to the window where

marketing

Custom Fields

Journey Facilitator

Knowledge Base Article

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Custom Field Check in Journeys

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Add a Sina Weibo Account in Sprinklr

Sina Weibo is a Chinese microblogging website. Akin to a hybrid of Twitter and Facebook, it is one of the most popular sites in China. Sprinklr supports a number of publishing and engagement features once you link your Sina Weibo account. In this guide, we’ll walk through how to link your Sina Weibo

social

Sprinklr Social

20.10

Social - SES

+1

Knowledge Base Article

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Account Addition - Sina Weibo

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Setting Up Source Agnostic Account

Once the Source Agnostic channel is enabled in your environment, the next step is to create a Source Agnostic account. Follow the instructions below to complete the setup.Note: To enable this capability, contact your Success Manager.Add a Source Agnostic AccountTo add a Source Agnostic account in Sp

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Source Agnostic

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Voice Campaigns: Basic Terminology

Here, we have listed down various Voice Campaign Manager terminologies that are commonly used.TermDescriptionCampaignA central entity in Sprinklr where all the campaign settings are given. Voice Campaign ManagementTrack all the voice campaigns in a single view. Sprinklr's voice campaign managem

Voice Campaigns

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Voice

Knowledge Base Article

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Voice Campaign Creation

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Configuration Steps for Callback Monitoring

Callback functionality is available by default for Supervisors. The Scheduled Callbacks dashboard can be filtered, sorted or modified as required. Filters Supervisors can use the various filters to segregate callbacks according to their requirements.The following table describes the available filter

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Callback Monitoring

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Persistent Menu For Instagram Messaging

You can level up engagement with your fans using Persistent Menu in Instagram, by giving them access to highlights or FAQs from this new menu option. You can configure the menu options based on your needs. This feature helps you highlight trending items, or your website/popular items. you can also p

Persistent Menu For Instagram

Persistent Menu For Instagram Messaging

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Persistent Menu

Knowledge Base Article

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Advanced capabilities

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Apply Date Range Filters in Inbound and Outbound Columns in Distributed

Sprinklr Distributed users can filter Inbound and Outbound columns to get more relevant data. They can use date range filters to focus on data from a specific date range.Note: This capability needs a specific setup. Get in touch with your Success Manager to enable this feature in your environment.To

social

Date Range Filters in Inbound and Outbound Columns in Distributed

Social - SES

DST - SES

Knowledge Base Article

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Engagement (Distributed User)