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Using a Custom "From" address

Email Marketing Accounts enables you to dispatch bulk, branded survey emails from Customer Feedback Management, utilizing a verified brand-owned domain. It offers both real-time and scheduled sending options, along with customizable sender information.You can refer to the Email Survey Distribution a

Insights

Knowledge Base Article

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Email Distribution

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Configuring Triggers

This article is a product configuration guide. It walks step‑by‑step through the trigger configuration interface and explains what each field does, using simple examples.​Accessing Triggers in Entity Studio : Access Entity Manager from the Entity Studio tab.Click Standard or Custom on the Entity Man

Knowledge Base Article

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Triggers

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Account Health Alerts in Publishing

IntroductionEffective account management relies on understanding the reasons behind inactivity or other issues. Previously, the "inactive" filter on the Account Screen helped identify deactivated accounts, but it didn’t clarify why the account was inactive—whether due to expired tokens, ma

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Account Health Alerts - SES

Social - SES

Knowledge Base Article

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Account Health Alerts

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Enable Broadcast & Content Feed Sharing in MS Teams

You can embed a feed of advocacy posts into your Teams environment for users to share on their respective accounts. This capability will help you in broadcasting any advocacy post to any selected MS Teams channel. As a result of that, you can reach out to your advocate on their preferred channel of

Advocacy - SES

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Social - SES

Knowledge Base Article

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Integrations Enablement (Advocacy)

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Get Records Tool with Custom Entity

The Get Records Tool allows you to retrieve data from custom entities using defined filters and store the results in variables. It also offers sorting options to organize the extracted data in a structured and meaningful way.Steps to Add a Get Records Tool with Custom EntityFollow the steps below to

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

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Core Tools

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About Vanity URLs

A vanity URL is a unique web address that is branded for marketing purposes. It is easy to remember, share and can be used for publishing. Sprinklr supports two types of vanity URLs: Sprinklr Vanity URLs and third-party Vanity URLs which can be created with the pro domain of a URL shortener. Sprink

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Knowledge Base Article

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URL Shorteners

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Manage URL Shorteners

Once you have added a URL Shortener within Sprinklr, you can view and edit your URL Shortener details and deactivate/activate or remove the URL Shortener permanently.To Edit a URL ShortenerClick the New Tab icon . Under the Sprinklr Social, click All Sett

experience:space

Deactivate a URL Shortener

Manage URL Shorteners

Insights

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Knowledge Base Article

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URL Shorteners

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Add a SSO Service Providers

Sprinklr provides you with the ability to log in to multiple platforms acting as the identity provider for various service providers.  Step 1: To Add an SSO Service Provider Click the New Tab icon . Under the Governance Console, click All Settings&

experience:space

Insights

social

Service

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Knowledge Base Article

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SSO

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Adding a Shorten URL in a Publisher

When you want to gain traffic to your post, great content is only half the battle you have won. No matter how much effort you put to make the content user-friendly and shareable, getting the right number of hits and clicks is what matters the most. If the target audience doesn’t click on your post,

experience:space

Adding a Shorten URL in a Publisher

Insights

social

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Knowledge Base Article

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URL Shorteners

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Manage SMS Distributions and Access Distribution Reports

The Distribution Record Manager offers a centralized view to create, manage, and monitor your SMS distributions. You can easily track key metrics, edit existing distributions, and analyze performance data, all in one convenient location.Business Use CasesStreamlines the method of distributing survey

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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SMS Distribution

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Creating a Website Creative

Website Distribution enables companies to implement surveys through a variety of creative formats. These formats include Pop-up, Positioned Pop-up, and Feedback Button. Each type is customizable, offering the flexibility to gather your feedback in diverse ways while preserving the interactivity of t

Sprinklr Insights

Insights

New Article

20.10

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Knowledge Base Article

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Website Distribution

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Creating an In-App Creative

In-App Surveys enable brands to collect intentional, real-time feedback from users directly within their mobile apps during key interactions. Teams can choose from pre-built formats, such as micro-surveys, or fully customize survey pop-ups to match their brand’s look and feel. These surveys can be p

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Setting up the In-App distribution

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View Reporting on Content Tones

Your outbound content will now be classified into different tones based on AI. With the help of our AI model, you can analyze the performance of your content categorized by these tones. This is done by creating a widget in the Reporting Dashboard. Our AI model will label outbound messages with prede

marketing

Reporting

Knowledge Base Article

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View Reporting on Entities

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About Project Management

Welcome to Project Management! Watch this video to familiarize yourself with the basic concepts and key functionalities offered by our new platform!

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Knowledge Base Article

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About Project Management

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Auto-Permission Accounts Based on Account Group

In Sprinklr you have granular permissions where every account can be given permission to Publish, Engage, View Reporting, Channel Action, View Planner or All,  based on the account group.  Now when you add an account to the account group, all the Users/User groups will have permissions to the said a

marketing

Insights

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Knowledge Base Article

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Roles and Permissions

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Draft Rules

Draft Rules are initiated only on newly created Draft messages. If a Draft rule is set up and enabled, and the conditions are met then the action setup takes place.How to Set-UpClick the New Tab icon and select Rule Engine under All Settings.In the top right corner of the Rule Engine window, click

marketing

Outbound Messages in Draft Status

Draft Rules

Knowledge Base Article

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Draft Rules

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Manage Global Profile Lists

Global Profile Lists allow Sprinklr users to make a curated group of users and save it as a list. Profile lists are available both at the Workspace-level and Customer-level. A list can fetch filters and tags from Profile Bios, Profile Statistics, and Profile Properties.From the Global Profile Lists 

marketing

manage global profile lists

Insights

social

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Knowledge Base Article

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Profile List

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Assign Mandatory Message Approval

Overview If you are a Sprinklr Administrator, you may assign mandatory approval for published posts by select team members. An example use case would be if a member of your team is responsible for producing content related to a regulated industry and would require the approval of the legal team bef

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Knowledge Base Article

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Approval

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Execute a Rule via Macro

Overview Sprinklr now allows Rules to be executed through a macro action. Using this feature, your saved Rules can be applied to messages by applying a macro. You can use this feature to apply On Demand Rules to messages. On Demand Rules, unlike standard Rules, do not run continuously and allow you

marketing

Insights

article:howto

social

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Knowledge Base Article

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Macros

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Quick Switch Between Sandbox Environments

The Quick Switch feature in the Sandbox Manager enables users to seamlessly switch between connected sandbox or production environments without the need to log out or perform complex navigation steps. This enhancement streamlines the development and testing workflow by reducing friction, improving p

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Insights

social

New Article

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Knowledge Base Article

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Getting Started