Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (6.4K)

SH
Adding an Unsubcribe Link to your Email Marketing Messages

Sprinklr allows you to include a link in your email to allow the recipient to unsubscribe from your mailers. You may include the unsubscribe link at the bottom/footer of the mail, as it is the norm. Create an email template or go to the email template in which you want to include an unsubscribe lin

marketing

Email Unsubscribe

Email Marketing

Knowledge Base Article

 • 

Unsubscribing from Email Marketing Messages

SH
Triggering rules in Outbound Calls

The Sprinklr Rule Engine is a powerful tool that can be used to automate workflows, assignments, properties, etc., that are implemented on messages, cases, and profiles. The Rule Engine works as an If-Then statement. If an asset (like a message or a profile) meets a specific condition that you set,

campaign management

Service

Voice

Knowledge Base Article

 • 

Other Campaign Use Cases

SH
Change Password & Security Question for Own Account

To ensure regular privacy of your Sprinklr account, update your password and security question regularly. Sprinklr prompts you to change your password every few days. A security question helps you gain access to your account if it gets locked due to incorrect passwords. This article lists down the s

social

Knowledge Base Article

 • 

Advanced Capabilities

RS
Paid Performance Trend

Paid Performance Trend in Ads Reporting is designed to simplify comparing the performance of previous campaigns. With this new feature, you can visualize the performance of your campaigns on a single canvas, enabling easy comparison of key parameters across different time periods. It eliminates the

marketing

Knowledge Base Article

 • 

Paid Performance Trend

RS
Email Trail Extraction in Sprinklr

Email conversations often contain long reply chains that repeat previous messages, signatures, and disclaimers. Email Trail Extraction in Sprinklr helps you focus only on the most relevant content by trimming unnecessary email history from customer conversations.What Is Email Trail Extraction?Email

Sprinklr Service

New Article

26.7

Knowledge Base Article

 • 

Review Before Contacting Support

SH
Create a Lithium Column

Sprinklr supports a number of engagement features for Lithium Account, once you've added your Lithium Account to the platform. In this guide, we'll walk through how to create a Lithium Column in the Engagement Dashboard. Before You BeginIn order to be able to monitor an

social

Knowledge Base Article

 • 

Engage, publish and report on Lithium

SH
Locked out of Sprinklr using the wrong username and password combination

Overview By default, there is virtually no limit on the amount of incorrect logins a user can perform. However, this can be customized and set to look a user out after a designated number of incorrect logins. If you wish to implement this feature, please contact your Account Manager. If a user is l

marketing

Insights

social

Service

+3

Knowledge Base Article

 • 

Locked Out of Sprinklr Using the Wrong Username and Password Combination

SH
What Can Cause LINE Ad Accounts to Deactivate?

Sprinklr uses access tokens, which are provided by social networks, to connect to your social accounts. When an access token expires or becomes invalid, you must reconnect your social account to Sprinklr (see Re-Add a Deactivated Account in Sprinklr). Doing this generates a new token. Each social ne

marketing

Knowledge Base Article

 • 

Troubleshooting and FAQs

RS
Interaction Phase Analysis Introduction

Interaction Phase Analysis categorizes agent–customer conversations into defined stages, offering insight into how interactions evolve over time. This capability is limited to conversations that involve a live agent and does not include bot-only exchanges. By dividing conversations into structured p

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

 • 

Introduction

RS
Create an Authentication HSM Template

To create an Authentication HSM template follow the below steps:Create an HSM Template and choose the Category as Authentication.Under Message Details, select the Code Custom Field as a custom field to dynamically customize the code based on the chosen field.Enable Masking to conceal the code from S

Service

Knowledge Base Article

 • 

HSM - Authentication Templates

RS
Add a WhatsApp Business account in Distributed

IntroductionThis functionality allows you to add WhatsApp Business accounts to your profile and interact with them seamlessly. As a Distributed User, you can effortlessly integrate WhatsApp Business accounts into your contacts and use Sprinklr to reach out to these accounts or respond to their queri

Distributed User

social

WhatsApp Business Account Addition in Distributed

Add WhatsApp Business Account in Distributed

+3

Knowledge Base Article

 • 

Governance (Distributed User)

RS
Handover to Dialogue Tree Skill

In Dynamic Workflow, the Handover to Dialogue Tree Skill facilitates a seamless shift from dynamic responses to a fixed dialogue tree, supporting structured interactions where predefined logic is essential.Configuring Handover to Dialogue Tree SkillPerform the following steps to configure the Handov

Service

Knowledge Base Article

 • 

Dynamic Workflow

SH
X Welcome Messages

X Welcome Messages make it easier for businesses to define the customer experience from the start, without requiring any manual action at all. Welcome Messages are sent to users when they begin a direct message conversation with your X account and can be used to let customers know what service optio

social

Knowledge Base Article

 • 

Engage with your fans

RS
Self-Service Tools

The self-serve capabilities of Sprinklr empower customers to help themselves with tools and resources to research, evaluate, and make informed decisions about products or services independently, reducing the need to seek help.  Knowledge Base and FAQs: Sprinklr’s self-serve knowledge base and FAQs p

Service

Knowledge Base Article

 • 

Self-Service Options

SH
How to Use Application Testing for Sprinklr Live Chat?

To learn about Application Testing, see What is Application Testing?​Before You StartTo use Application Testing, add *.sprinklr.com to the "Website URL on which Live Chat will be placed" field in the Live Chat builder.​Note:We only support Application Testing for Voice: Ozontel and Twillio

Service

Knowledge Base Article

 • 

Testing Bot Workflows

SH
Create a Column For Instagram Story Mentions using Rule Engine

You can view the story mentions from fans on your Instagram account using the rule engine. Here we list out the steps on how to create such columns.​StepsClick the New Tab icon . Under the Sprinklr Social tab, click Manage Rules within Triage.In the top-right corner of the Rule Engine window, click

social

Knowledge Base Article

 • 

Create an Instagram Column in Engagement Dashboard

SH
Outbound Rules

Outbound Rules are initiated only on scheduled or sent messages. If an outbound rule is set up and enabled, and the conditions are met then the action setup takes place.How to set upClick the New Tab icon. Under the Platform Modules, click Rule Engine within Collaborate.In the top right corner of th

marketing

outbound

Rule Engine

Knowledge Base Article

 • 

Outbound Rules

RS
Key Capabilities and Data Sources supported in Dynamic Table

OverviewA Dynamic Table in Guided Workflow can be constructed using one of three data sources: By Variable By API By Entity Type Note: Each data source has specific features and limitations regarding Search, Filter, and Pagination.​​​​​​Note: Across all three types of data sources, th

Service

Knowledge Base Article

 • 

Guided Workflow Canvas

SH
How to See Google Analytics Insights in Ads Reporting & Ads Manager

You can use a specific set of metrics to create Ads Reporting widgets that combine Google Analytics data with your web and social ad performance data. You can also see how web activity is driven by different ads, accounts, or channels.GA metrics can also be used within Custom Metrics. For

marketing

Knowledge Base Article

 • 

Reporting & Analytics

RS
Show Deactivated Accounts in Publisher

Sprinklr shows deactivated accounts while selecting account(s) in the publisher. These inactive accounts will also be shown in the advanced search results so that you are informed that the accounts are deactivated and cannot be selected for publishing.Note: This capability needs a specific setup. Pl

Publishing - SES

social

Social - SES

Knowledge Base Article

 • 

Advanced capabilities