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How to Apply Tags to Google AdWords Campaigns

Using Google AdWords, you can display your products and services to different web users within the Google Ad network. Sprinklr allows you to incorporate your Google AdWords accounts and apply custom properties to your ads in the Ads Manager. This enables you to filter and categorize the ads for

Knowledge Base Article

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Ad Campaign Analysis

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How to Configure Columns in Ads Manager

Configuring columns in the Ads Manager allows you to customize the data you see for Paid Initiatives, Ad Sets, and Ad Variants. With the ability to save column configurations, you can quickly view saved configurations without needing to reconfigure columns, allowing you to access frequently used col

Knowledge Base Article

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Ad Campaign Analysis

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How to Create Ad Campaigns in Ads Manager

You can create campaigns for all social channels with a single click from Sprinklr Ads Manager. The Ads Manager provides you with quick access to the Ads Composer, where you can seamlessly build your ad campaign.​Note: Use of this feature requires that Sprinklr Marketing (Ads) be enab

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Ad Campaign Creation

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Add Multiple Conversion Locations to a Facebook Campaign

Promoted Object describes the object an ad set is promoting, such as a Page or App. In Sprinklr Ads Composer, you can add multiple promoted objects to your Facebook campaign. This will create separate Ad Sets for each promoted object. You can view and add different targeting and creatives for each p

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Create Facebook Ads

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How to Bulk Edit Ad Campaigns in Ads Manager

Once you have created multiple campaigns within Sprinklr, you can bulk edit the saved campaigns. The bulk edit option will enable you to edit details of multiple campaigns, even when the fields are different or values are mixed.​To Bulk Edit Campaigns in Ads Manager1. Click the New Tab icon . Under

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Ad Campaign Management

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Benchmarking-Owned Content Performance with Industry Average on TikTok

TikTok benchmarking dashboard compares your owned accounts engagement metrics with the industry averages. To access TikTok benchmarking data in Sprinklr, TikTok business accounts must be connected and authenticated. Unlike other social channels supported in benchmarking, TikTok doesn't support addit

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Tiktok

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YouTube as a Benchmarking source

By adding a YouTube link for brand Benchmarking, you can listen to and learn from YouTube data from public pages and perform competitive analysis.YouTube is a platform where you can upload videos of any duration and release them on a public platform where anyone can watch the videos. Around 2.3 bill

YouTube as a Benchmarking Source

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YouTube

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Quora as a Benchmarking source

Sprinklr supports Quora as one of its multiple Benchmarking sources. Quora is one of the leading question-and-answer sites. Available as a firehose stream, Quora integration will enable the research community to leverage in-depth, expertly written content on a wide variety of companies, issues, and

Quora as Benchmarking source

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Sources in Benchmarking

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NSFW content blurring in Sprinklr Insights

Censor the NSFW/triggering/Obscene content with Sprinklr's robust Machine Learning modelWith data being pulled from an extensive list of sources in Sprinklr, there is always a possibility of NSFW/Objectionable data being pulled into the stream. Sprinklr possesses the ability to blur or censor t

content blurring

NSFW blurring

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Advanced Entities & Settings in Listening

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Overview

Sprinklr Video calling solution allows brands to make one-way or two-way video calls with their customers. Sprinklr Video Call requires no downloads or installations, and works seamlessly on Sprinklr live chat which can be embedded on website or mobile app. ​Sprinklr provides video call solution in

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Video Call

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Setting up the Export Preferences

The Export Preferences capability provides a window that lets you define the export preferences for future use. Using this capability, you can define the following security options for export files in Sprinklr:Whitelisting IP Addresses.Setting up expiration value for an export file.Restricting the e

Export Preferences

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Security

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Why webform is important?

In today's digital age, customer service is more important than ever for businesses looking to build brand loyalty and attract new customers. One of the key tools for effective customer service is the webform. A webform is a digital form that allows customers to provide feedback, ask questions,

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Webform

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Freshdesk Migration

If the Brand is currently using Freshdesk for email customer service and wants to switch to Sprinklr for their email customer service, but they don't want to lose all the customer email tickets that have been created till now in Freshdesk.In this case, We’ll need to migrate all the Freshdesk em

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Freshdesk Migration Guide

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Journey Facilitator - Email

In this article, you will learn how to create and analyze end-to-end customer journeys for Email channel using Journey facilitator.WorkflowImporting leads into Sprinklr - Gather valuable leads by importing contacts using Audience Profiles into Sprinklr to send the intended message on the supported c

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Outbound Email

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Auto fill CC/BCC

To enable autofill cc/bcc while an agent replies from care console, we need to configure an autofill rule: Create an Autofill rule for Email threading1) Click the New Tab icon. Under Governance Console, click Rule Engine within Collaborate.2) On the Rule Engine window, click Create New Rule in the t

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Auto fill CC/BCC

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Ignore duplicate emails

In case a customer mistakenly sends a duplicate email to a brand account, Sprinklr's email integration may grab and create separate cases for each instance of the email. This can result in inefficiencies and potential confusion for agents and customers alike.To prevent the creation of multiple

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Ignore duplicate email

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Troubleshooting Guide for Unified Analytics

Some Common Facts on Unified Analytics You might experience a slight discrepancy between the source reports (Social Analytics/Paid) and Unified Analytics as Unified Pipeline runs every 6 hours. To help you better understand if the Unified data is up-to-date, we have added a notification mentioning t

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Advanced Use Cases

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How to Configure Ads Day Parting

Dayparting is primarily driven by legal regulations where brands in certain business categories aren’t allowed to run ads during certain days and hours. For example, Liquor brands can’t run ads during the night in the UK.Strategy Group allows you to schedule your ads for different days of the week a

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Getting Started

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Importing Stats Files Automatically Using S3

SUMMARYThis article covers how to automatically import files in stats import using amazon S3 after a template has been created.Automatically import external data using Amazon S3In the stat import template, slide the Toggle icon alongside select setup Amazon S3Note:Sprinklr will automatically import

Knowledge Base Article

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Setting Up Stats Import

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Using Stats Import Data in Ads Reporting

SUMMARYThis article covers how to report on stats import data Reporting on Stats Import DataOnce the data is imported in Sprinklr either by manual import or automatically using SFTP or Amazon S3, all the metrics, and dimensions will be exposed in Ads Manager, Ads Manager Pivot, and Ads Reporting.In

Knowledge Base Article

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Setting Up Stats Import