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Configure a Rule to Assign Cases Based on Predicted CSAT Rating

How you can leverage Rule Engine to auto-assign cases to expert agents based on predicted CSAT rating so that they can focus on the most relevant and critical cases.​​If the CSAT prediction of any message sent by a fan is below the expectations of your brand then that case can be automatically assig

Knowledge Base Article

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CSAT Prediction

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How to Send Survey to Customer

This node is used to send automatic surveys that are pre-configured in the Sprinklr Survey Builder. (Useful for getting feedback after a call, etc)   ​Components Account Type: Select the preferred medium to send survey i.e. SMS, Email or Whatsapp ​Select Account: This dropdown will provide a list of

Knowledge Base Article

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Setup Brand Communication and Take Customer Input

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Leveraging Smart Responses to improve average handle time

How to use Smart Responses in Agent Console and Care Console to provide AI-generated brand-compliant responses and improve agent AHT (Average Handling Time).Sprinklr supports the enablement of an AI-generated and trained Smart Response Model to suggest responses to the agents. The AI learns and reco

Knowledge Base Article

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Publishing Functionalities

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WordPress as a Listening source

By adding WordPress as a Listening Source, you can listen to and learn from WordPress data in real-time. ​WordPress is a content management system with a huge number of available plugins, widgets, and themes. One of the most popular content management system solutions in use, WordPress is used by mo

Knowledge Base Article

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Web Sources

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Overview: Setting up Outbound Contact Center

Sprinklr Outbound offers a comprehensive solution for managing outbound campaigns and optimizing customer engagement. With its advanced features and functionalities, businesses can streamline their outbound communication strategies and drive better results.  Setting up an outbound contact center inv

Knowledge Base Article

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Setting up Outbound Contact Centre

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Actions with auto boost

The Auto Boost Rule actions support both dimensions and metrics to cater to different use cases for different kinds of users.Steps To configure Auto Boost rulesClick the New Tab icon. Under the Sprinklr Social tab, click Manage Rules.In the top-right corner of the Rule Engine window, click Create Ne

Auto Boost Rules

Rule Engine

Knowledge Base Article

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Auto boost rules

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Things to know before creating an IVR

Clicking on Create / Edit will open up a canvas as shown below. IVR builder offers a complete drag and drop interface along with various modules (or nodes) - each having a different functionality. 6 Major ComponentsCanvas: The canvas is the working area of the builder, where you build an IVR Workflo

Knowledge Base Article

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What is an IVR?

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Sub-Campaign Macros

You can bulk update Sub-Campaigns via macros that allows you to make consistent changes across multiple Sub-Campaigns. You can apply manual and automated actions on Sub-Campaigns within the ListView of the Production Dashboards, Third Pane, and Overview Tab of the Sub-Campaigns. Apart from this, you

Knowledge Base Article

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Asset classes with macros

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Campaign Macros

You can bulk update Sub-Campaigns via macros that allows you to make consistent changes across multiple Sub-Campaigns. You can apply manual and automated actions on Sub-Campaigns within the ListView of the Production Dashboards, Third Pane, and Overview Tab of the Sub-Campaigns. Apart from this, you

Knowledge Base Article

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Asset classes with macros

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Measure Message/Case Processing Time in Care Console

How case processing time helps you analyze the total time consumed by agents to handle every message/case and empowers you to develop better care workflows.​ Tracking the time that your team spends on customer care issues is critical in improving your brand's care strategy. Understanding how lo

Knowledge Base Article

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Case Processing Time in Agent Desktop

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Change Password & Security Question for Own Account

To ensure regular privacy of your Sprinklr account, update your password and security question regularly. Sprinklr prompts you to change your password every few days. A security question helps you gain access to your account if it gets locked due to incorrect passwords. This article lists down the s

Knowledge Base Article

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Advanced Capabilities

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Scheduled Exports

Use Sprinklr's Scheduled Exports to set up automated exports of your Listening and other reporting dashboards.Sprinklr’s Scheduled Exports allows you to set up automated as well as customizable exports of your Listening, Benchmarking, and other reporting dashboards to keep your team informed. Y

Scheduled Exports

Knowledge Base Article

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Advanced Entities & Settings in Listening

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Smart Content Analytics

Permissions to access Smart Content AnalyticsReporting > Dashboards > Smart Content Intelligence​Enablement note: To learn more about getting this capability enabled in your environment, work with your Success Manager.Internal note:Use this DP for Standard Reporting Dashboard for Smart Content

Knowledge Base Article

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Standard Marketing Reporting Dashboards

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Rule engine based journey triggers

In this article, you will learn how to create and deploy rules that will govern the entry and exit condition of a trigger-based journey.Setting up entry triggerEntry via Audience update ruleAn Audience Update rule can be set up in Sprinklr which will keep on checking the audience profiles in the sys

Knowledge Base Article

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Journey Trigger Settings

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How to Tag Information Using Custom Fields?

Custom Field Action Node is used to add, remove, merge or in general edit any custom fields.  What are custom fields? Properties and tags that are enlisted in the Sprinklr Platform at several feature levels called Asset Classes are fully customizable. The Asset classes are Message, Profile, User, Cl

Knowledge Base Article

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How to Setup Business Logic

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Change User Password

Admins can change passwords for their users, in cases where the user has locked their account due to multiple incorrect passwords, and the account needs to be reset for the user to access the account. This article lists out the steps for the same.Steps to change user passwordClick the New Tab icon.

Knowledge Base Article

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Getting started

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Sprinklr Marketing: 19.2 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below.Navigation TipsRead through the release notes below or click on a Product title to 

Sprinklr Marketing

Knowledge Base Article

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19.2 Release (Feb 17-25, '24)

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Locked out of Sprinklr using the wrong username and password combination

Overview By default, there is virtually no limit on the amount of incorrect logins a user can perform. However, this can be customized and set to look a user out after a designated number of incorrect logins. If you wish to implement this feature, please contact your Account Manager. If a user is l

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experience:v3

Knowledge Base Article

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User Management

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Initiate Workflow Automatically on your Media Assets

Creating an initiate workflow rule allows you to trigger workflows on all Media Assets. This way you can automate the process of initiating workflows in bulk on assets based on certain well defined conditions. Users will need to set up the rule and enable it. Once the rule is enabled, all the media

Workflow Engine

Rule Engine

initiate workflow

Knowledge Base Article

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DAM Rules

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Customizable View in Campaign Monitoring

What is Campaign Monitoring?The goal of voice campaign monitoring is to improve the ROI (return on investment) of the campaign by identifying areas that need improvement and making adjustments to increase conversions and customer engagement. It is an important aspect of any voice-based sales & s

Knowledge Base Article

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Campaign Monitoring