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Campaign - Content Strategy Tab

About the Content Strategy TabYou can view the Content Strategy associated with the Campaign, from the Campaign details window.The Content Strategy tab of a Campaign compiles and organizes the Messages and Assets that make up a campaign’s content strategy in one comprehensive overview. Here, you can

campaign management

marketing

Content Strategy Tab

Knowledge Base Article

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Introduction

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Create a Widget

Widget is an element in Sprinklr Reporting that enables users to customize their own visualizations and add metrics that users wish to dive deeper into and derive actionable insights. A widget offers multiple customization options such as custom visualizations, various metric compatibility, differen

social

Reporting - SES

Social - SES

Knowledge Base Article

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How to create a new widget

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Publish GIPHY GIFs and Stickers

You can attach GIFs as well as Stickers from Giphy/Tenor while creating/drafting a post in Publisher. Channels that support GIFs have a Add GIF tab in the Media Uploader. You can search and attach GIFs and Stickers while drafting/editing a post. Creating appealing visual content is es

experience:space

marketing

article:howto

GIPHYs

+5

Knowledge Base Article

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Content Creation

RS
Reddit - API Capabilities and Limitations in Sprinklr Distributed

Reddit hosts online conversations among more than 330 million monthly users in nearly 150,000 active communities. With its broad reach, extensive user base, and diversity of conversation, Reddit offers a unique opportunity for brands to engage at the forefront of trends. With Sprinklr's Reddit suppo

26.1

social

Sprinklr Social

New Article

+2

Knowledge Base Article

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Channel Limitations (Distributed)

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Reporting of PII Masking

Note: This feature applies only to the Universal Message Masking template.You can now generate message-level reporting for the number of cases masked using the Masking Configuration in the Reporting Dashboard. This helps you evaluate template performance and test accuracy for debugging scenarios by

Service

Knowledge Base Article

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Masking Templates

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Ads Composer FAQs

​What are the prerequisites for using Ads Composer?Adding an Ad Account and having the pages linked to the ad account is mandatory for using Ads Composer.Is Sprinklr Composer flow the same for all channels?Yes, as Sprinklr aims to simplify the process of creating large campaigns, the flow is kept si

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Sprinklr Marketing: Patch Changes (18.11.2)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

marketing

Insights

social

Service

Knowledge Base Article

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18.11.2 Patch (Feb 2-7, '24)

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Skill and Capacity Scheduling

The Scheduling Skills and Capacity feature enables workforce administrators and supervisors to plan and automate changes to agents' skills and proficiency levels in advance. This functionality supports dynamic business needs, such as product launches, seasonal spikes, or shifts in customer inquiry p

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Setting up Skills

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Creating a Website Creative

Website Distribution enables companies to implement surveys through a variety of creative formats. These formats include Pop-up, Positioned Pop-up, and Feedback Button. Each type is customizable, offering the flexibility to gather your feedback in diverse ways while preserving the interactivity of t

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Website Distribution

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Broadcast an announcement

In Sprinklr the announcement capability allows system administrators to send announcements to all the users within the platform. Announcements can be created to be displayed once. Administrators can also customize the end date for displaying the announcements. A common use case for announcements is

Publishing - SES

Broadcast an Announcement

Insights

social

+1

Knowledge Base Article

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Advanced capabilities

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Historical Assignment Wait Reasons

The Historical Assignment Wait Reasons feature enables users to view the specific reasons cases were waiting within a queue over time. By accessing this information at the case level, administrators gain valuable historical insights to identify bottlenecks, understand queue performance, and make dat

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Assignment Failures & Troubleshooting

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Campaign Third Pane - Tasks

When you open a Campaign in the third pane, you can access in-depth information about the campaign and also view the tasks associated with the campaign. To Navigate to Campaign Third PaneClick the New Tab icon, navigate to Sprinklr Marketing → Marketing Tab, and click on ‘Campaigns’ within Plan.On t

marketing

Task

Third Pane

campaigns

+1

Knowledge Base Article

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Campaign Third Pane

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How to access Topics? (Navigation and required permissions)

In this article, you will learn how to access Topics and what permissions are required to access Topics.To access TopicsClick the New Tab icon. Under Sprinklr Insights, click Topics under Listen. Clicking Topics will take you to the Topic Record Manager window from where you can view the list of top

Insights

Knowledge Base Article

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Topics

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Link in Bio Site Templates

​In this article, you will learn about the Sprinklr Link in Bio Templates.Navigation to the Link in Bio TemplateClick the New Tab icon . Under the Sprinklr Social tab, click Sprinklr Link in Bio within Engage.In the Sprinklr Link in Bio window, click Create New in the top right corner.In the Select

social

Link in Bio - SES

Link in Bio

Social - SES

Knowledge Base Article

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Edit a Sprinklr Link in Bio

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What are Views?

OverviewsViews let you view the information relating to Tasks and Projects within your Portfolio in different ways. The details of Tasks/ Projects remain the same but different views allow you to visualize your work in different ways and parse the information differently. Some views, like Kanban are

PM_POPULAR_2

marketing

PM_TASK_TIMELINE_VIEW_2

PM_PROJECT_SHEET_VIEW_2

+4

Knowledge Base Article

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Platform Basics

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Advanced Filtering in Editorial Calendar

OverviewYou can use advanced filters to filter your Editorial Calendar for Campaigns, Sub-campaigns, Paid Initiatives, and Events according to customizable criteria or conditions. Advanced filters allow you to filter your Calendar using IF/AND/OR operators to set up complex rules. For example, you c

marketing

Knowledge Base Article

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Calendar Actions

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Sprinklr Service: 19.11.1 Capabilities and Enhancements

Sprinklr Service's latest 19.11.1 release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Service's latest release:Sprinklr ServiceSprinklr Marketin

marketing

Insights

social

Service

Knowledge Base Article

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19.11.1 Patch (Dec 3-18, '24)

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Widget Summarizer

The Widget Summarizer is a one-click AI+ feature that generates key insights from a widget, providing summarized, actionable information alongside the data visualization. This eliminates the need for multiple drilldowns, allowing you to access high-level insights quickly. By pinning these summaries

Insights

Knowledge Base Article

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Widget Summarizer

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Create Automated Approval Workflows

OverviewYou can create Automations to manage Approvals for your task and maintain a smooth workflow. You can specify individual users as Approvers or automatically select Approvers from a column. Approvers receive platform and email notifications and can approve or reject Tasks from the notification

marketing

Knowledge Base Article

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Task Sheet Advanced Use Cases

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Ads Reporting Suggestion Messages

In order to provide you great user experience, we have made certain enhancements in the Ads Reporting. We have enabled suggestion pop-ups that help you while creating ad widgets or ad dashboards in Sprinklr. These pop-ups will suggest you the caveats or limitations related to the metrics or dimensio

marketing

Knowledge Base Article

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Suggestion & Pop Ups