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Setting Up Unified Analytics

Sprinklr unifies data from paid advertisements, brand-owned content, and earned media within a single, AI-powered platform that provides marketing teams with complete visibility, consistent reporting, and actionable insights across the customer journey. In this article, you will learn:The benefits o

Knowledge Base Article

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Overview

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Restricting agents to use NDNC disabled dialer on Leads

Business problemUsually, the NDNC data (National Do Not Call registry) is stored at the Telco’s end, and the client and Sprinklr don’t have a view of this data. These numbers are not consented to call and are usually identified via DID numbers that have been purchased from Telco.Clients usually have

Knowledge Base Article

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Other Campaign Use Cases

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Explore Lens

In Social Listening, you can create Explore Lenses, which are dashboard-based overlays. You can apply these Explore Lenses to a Listening widget and view data from the specified widget visualized in the widgets of the applied lens. You can use Explore Lenses to gain a quick understanding of the data

Explore Lens

Knowledge Base Article

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Advanced Entities & Settings in Listening

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Privacy Workflows

In order to operate one of the Privacy Cloud's four options for Data Subject Rights, you must use Sprinklr's Workflow Engine (also referred to as Privacy Workflows) to apply the actions. There is a default workflow in place for each of the options listed under the Data Subject Rights within the

article:howto

stage:final

Knowledge Base Article

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Privacy Guides

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Define Granular Capacity Across Channels (Custom Channels)

The custom channel is a rather simple uniform routing capability that gives users the power to create channels custom to the client's requirements based on various filtering possibilities available to chunk the incoming calls/cases on.Business Use CasesBrands want their agent to have different capac

Knowledge Base Article

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Additional Use Cases

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Apply widget filters

Widget filters are used to refine and customize the data displayed in widgets. Widgets are visualizations of data that can be added to dashboards to monitor social media performance.Filters allow users to specify which data they want to include or exclude in the widget based on specific criteria. Fo

Reporting

Knowledge Base Article

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Set up Reporting Widgets

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Reporting on Smart Comprehend

You can create reporting widgets to view the usage and adoption of the Smart Comprehend capability.To configure a Reporting WidgetClick the New Tab icon . Under the Sprinklr Service tab, click Care Reporting within Analyze.On the Reporting Home window, select the desired dashboard within the Dashboa

Knowledge Base Article

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Smart Comprehend

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Set up Web Analytics to Track Link Attribution and Link Clicks

Advocacy Admins can effortlessly monitor website traffic by utilizing Web Analytics, specifically tracking the visitors accessing the website through links embedded in the posts shared by Advocates. Why Web Analytics is Important With Web Analytics, Advocacy Admins can monitor how their post is perf

Advocacy - SES

Social - SES

Knowledge Base Article

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Link Click Tracking

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Add Reddit Ad Accounts

Before You BeginThe Reddit Ad Account data availability outside Reddit is subjected to the whitelisting process from Reddit. Before Ad Account addition in Sprinklr users need to make sure that they are getting whitelisted through the process mentioned below.​To Add a Reddit Ad AccountClick the New T

Knowledge Base Article

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Setting Up Reddit In Sprinklr

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Select Account Groups in Engagement Dashboard Columns

Engagement Dashboards provide a customizable display of content from which you can view, engage, respond to, and take action on the content. Engagement Dashboards content is organized into columns. The configuration of engagement columns controls the content that is displayed in a given dashboa

Account Groups in Engagement Dashboard Columns

Engagement - SES

Account Groups in Engagement Columns

Social - SES

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Knowledge Base Article

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Getting started with Social Engagement

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Demo Feature: Task Library

The Task Library serves as a repository of predefined journeys and their associated tasks, enabling users to quickly build workflows without the need to develop them from scratch.​Adding Tasks from the Task LibraryOn the Task Manager page, click the ▼ icon next to + Create Task. Select Create From T

Knowledge Base Article

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Tasks

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Apply a macro on Engagement Dashboards Messages

Macros allow you to execute complex actions with a single click. In Sprinklr, a macro is a saved configuration of multiple actions that allows you to apply more than one change to a message, a SAM asset, or other entities in Sprinklr, all at once. Below, we will explore how macros can be applied fro

Apply Macro

Engagement Dashboards

macro

Engagement - SES

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Knowledge Base Article

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Getting started with Social Engagement

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Campaign Monitoring

Proactively reach out to prospects and customers by running omnichannel outbound voice campaigns that contact lists of leads in accordance with different strategies, thus helping businesses streamline their sales processes, improve customer relationships, and drive revenue growth.The goal of voice c

Knowledge Base Article

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Campaign Monitoring

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Embed Advocacy Intranet Widget in MS SharePoint

Sprinklr allows you to view and discover advocacy content from your SharePoint intranet. This integration connects the Sprinklr Advocacy product to Microsoft SharePoint. Unify the advocates' experience by enriching, deflecting, and triaging appropriate interactions on modern channels to SharePo

Advocacy - SES

Social - SES

MS SharePoint Integration

Knowledge Base Article

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Integrations Enablement (Advocacy)

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Channel Media Guidelines

When uploading media content and publishing through Sprinklr, there are channel-specific requirements and recommendations to consider. Below, you will find the optimal specifications for images and videos supported in various social media channels.FacebookEntitiesImage GuidelinesVideo GuidelinesReel

Publishing - SES

Social - SES

Media Guidelines

Channel Media Guidelines

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Know More

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How to create Events?

Events can be programs launched by the brand which are promoted as a part of a brand's marketing activities. Events are usually time-bound, and there can be multiple promotional sub-campaigns to cater to a series of events that together form a larger Marketing Campaign. For example, the events

Event

Knowledge Base Article

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Configuration & Setup

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Create a Geo Location Template for WhatsApp Business

Location messages allow you to send a location's latitude and longitude coordinates to a WhatsApp user.​​​You can create a contact card template in Digital Asset Manager to send on WhatsApp Business. Geo Location Template- Field Description & LimitationField NameDescription & Limitation

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Geo Location Templates

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Campaigns in the Editorial Calendar

Campaigns are available for you to visualize and engage with in the Editorial calendar. You can create Campaigns from the Editorial Calendar. You can also view all the Campaigns that have been created. Additionally, you can modify the campaign from the editorial calendar and update its properties as

Editorial Calendar

campaigns

Knowledge Base Article

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Content Creation

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Reporting on Automated Quality Management

In reporting, you can access various metrics to analyze the performance and effectiveness of automated quality management. Here's a breakdown of the key metrics available:SummaryTotal AI Evaluations: This metric indicates the total number of evaluations performed by automated quality managemen

Knowledge Base Article

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Reporting

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Data Engine: Select Widget to add Metrics & Dimension in Source

Sprinklr's Data Engine merges data from multiple sources into a pipeline that transforms the combined data into a single report. This allows organizations to capture all the data that streams into their businesses more efficiently than ever before. In this article, we’ll explore a new feature in Dat

Reporting - SES

Social - SES

Knowledge Base Article

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Data Flow