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Tags Management on Community

You can add custom community tags to group categories and messages based on them. Grouping categories and messages provide clarity and understanding, making it easier to identify similarities, differences, and relationships among items.Before your beginThe users must have the Manage Community Tag pe

Community Builder

Community

Knowledge Base Article

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Tags Management

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Standard Social Extracts

The Standard Social Extracts offer a means of extracting raw data of various social networks along with agent hygiene and performance data. These are presented in form of extracts compiling some of the most common use cases desired by clients - including the following reports:​​1. Case Extract2. Cas

Knowledge Base Article

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Data Extracts

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Standard Analytics on Closed Question Types

Standard Analytics transforms closed-ended survey responses into clear, structured insights that drive smarter decisions across the organization. Survey analysts can quickly filter and interpret data to uncover actionable trends. Executive leaders benefit from concise, high-level summaries that supp

Sprinklr Insights

New Article

20.10

Knowledge Base Article

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Standard Analytics

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Smart Alerts for Product Insights

Proactive alerts on anomalies identified by Sprinklr's AI.​The new Listening alert module covers alert configuration for all the data powered by the Listening data source. The following modules are covered in the same – Listening Insights alerts Product Insights alerts Location Insights alerts The k

Smart Alerts for Product Insights

Knowledge Base Article

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Alerts

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Referral in Facebook Messenger

Facebook Messenger allows you to create a link (M.Me links) that when clicked, the user will automatically start a conversation with your bot. The mechanism is very simple and effective when it comes to boosting your conversions. What’s more, it is a platform-independent solution, meaning that it wo

Knowledge Base Article

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Customer Entry Points

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Publish on Threads via Sprinklr

Threads is an app from Instagram that you can use to view and share public conversations. You can also post threads on Threads, reply to others, and follow profiles you're interested in. Threads and replies can include short text, links, photos, videos, or any combination.Steps to Publish on Threads

Knowledge Base Article

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Threads

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Strategize your PR outreach

Imagine your brand is struck with a PR crisis and as the PR professional in the company, you are now responsible to come up with a post-crisis plan. The first and foremost action plan is to control the narrative around your brand by communicating to the masses as soon as possible. You can write blog

Knowledge Base Article

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Strategize your PR outreach

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Manage Forecast Scenarios

The Forecast Scenario is an entity in Sprinklr Service’s Workforce Management (WFM) module that predicts inbound traffic volume (Volume Forecast) for a specified time interval along with agents required to maintain the service level based on the Volume Forecast.With integrated Forecasting and Capaci

Sprinklr Service

20.7.1

20.10

Updated Article

Knowledge Base Article

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Forecasting

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Summary Table widget

The Summary Table is a data visualization widget that displays data in a table format and allows users to compare and analyze trends over time quickly. One of the key features of the Summary Table widget is that it automatically displays reporting data for the previous period, allowing users to see

Summary Table widget

Knowledge Base Article

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Types of Widgets

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Google DV360 Ads Reporting Dimensions

Leverage this detailed list of all DV360 dimensions available in Sprinklr's Ads Reporting to operate the reporting dashboard better.Below helps you to understand the DV360 Channel Dimensions, their corresponding Sprinklr Dimension Names along with their description:-​​Dimension Name Sprinklr Di

Knowledge Base Article

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Reporting & Analytics

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Create a Facebook Story Post via Mobile Publishing Flow

Facebook Stories allows Facebook users to share photos and videos to their "Story" -- which is visible to followers of the user's Facebook account -- and to specific users the Story's sender follows. Facebook Stories disappear after 24 hours.To Compose Facebook Story Post via Spr

Facebook Stories on Sprinklr Mobile App

Publish Facebook Stories on Sprinklr Mobile App

Publish Facebook Stories

Knowledge Base Article

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Create a post on Facebook

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Smart Approvals

Smart Approvals assists campaign managers while approving the content. While engaging with customers, users can publish posts via approval paths through Sprinklr AI. Smart Approval helps brands avoid the risk of inappropriate content getting approved. It generates flags to approve with respect to co

Publishing - SES

Smart Approval

Smart Approvals

Social - SES

Knowledge Base Article

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Leverage AI in publishing

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Set Asset Approval Workflow in the Engagement Dashboard

Sprinklr allows you to set asset approval workflow in the Engagement Dashboard. You can now track approvals in the engagement dashboard within the following categories:  Approval Required  Approval Sent  Approval Queue  Rejected  Steps to Set Asset Approval Workflow in the Engagement DashboardClick

DAM - SES

Social - SES

Knowledge Base Article

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Advanced Capabilities

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Schema Generation

Sprinklr AI+ generates the schema for all posts and most relevant comments capturing the essence of the conversation. This is stored in the metadata which is helpful in discovery and SEO optimisation.Use casesThrough the integration of Sprinklr AI+ in Sprinklr Communities, your customers can easily

GPT-AI

Community

Knowledge Base Article

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Community

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Advanced Download Capability for Assets

Sprinklr's advanced asset download capability enables the users to determine the file type, as well as the resolution of the assets while downloading them from the Digital Asset Manager. You can also download the same asset with multiple resolutions.  The file types supported for conversion whi

DAM - SES

Social - SES

Knowledge Base Article

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Advanced Capabilities

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Export an Asset Audit Trail

In asset manager, the audit trail of an asset will contain a log of changes made to the asset, user details who made the changes, and the time when the changes were made. The Audit Log of an asset can be exported as a spreadsheet. This article covers steps to export the audit trail of an asset.Steps

Asset Audit Trail

Export an Asset Audit Trail

Export Asset Audit Trail

Knowledge Base Article

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Advanced Capabilities

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Facebook Domain Verification

Domain Verification allows domain owners to edit link previews coming from their owned sites. Brands can verify that they own certain domains through Facebook's Business Manager. Verification functionality is available to all businesses and establishes access at domain level, including all sub-

Knowledge Base Article

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Publishing in Facebook

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Video Monetization from Sprinklr

Sprinklr allows you to monetise your owned content published as Video posts. You can claim ownership of your content around the globe, and get control on the access to use and post your owned content on Social Media channels like Facebook, Youtube & Twitter. Account set up for monetisationFacebo

Video Monetization

Publishing - SES

Video Monetization from Sprinklr

Monetise Videos from Sprinklr

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Knowledge Base Article

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Advanced capabilities

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Create Volumetric Alerts in Benchmarking

An effective early warning system triggers alerts when a pre-defined specific threshold criterion is met. ​The new Benchmarking alert module covers alert configuration for all the data powered by the Benchmarking data source. The key sections of the alert form in Benchmarking module are explained be

Create Volumetric Alerts in Benchmarking

Knowledge Base Article

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Alerts in Benchmarking

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Get familiar with all platform and email notifications about AI Models’ status

The article covers all the platform and email notifications about failures and completion of actions in AI Studio.​Sprinklr’s AI Studio allows you to test the AI models to your satisfaction and provide feedback to customize the models as per your requirements. Whenever you create an AI Project or Mo

Knowledge Base Article

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Get familiar with all platform and email notifications about AI Models’ status