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Add an Exit Conversation Tool

The Exit Conversation Tool in Sprinklr’s AI Agent automatically closes a customer case when the conversation ends. This automation reduces manual effort, prevents cases from being left open, and ensures consistent reporting data. It streamlines customer service operations by providing a clear and ef

Knowledge Base Article

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Core Tools

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How to Use Supervisor Copilot

Supervisor Copilot helps supervisors streamline daily operations and get assistance using natural language. Once available in the Persona App, Supervisor Copilot opens as a floating window that remains accessible as supervisors move across different areas of the Supervisor Console, enabling uninterr

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Supervisor Copilot

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Sprinklr Live Chat Introduction

Sprinklr Live Chat Survey Distribution makes it easy for enterprises using Sprinklr’s hosted Live Chat solution to capture customer feedback seamlessly during live conversations. With this capability, admins can configure and deliver Customer Feedback Management (CFM) surveys directly within the cha

Sprinklr Insights

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Insights

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Live Chat

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Stack Exchange API Capabilities and Limitations in Sprinklr Distributed

Engagement Capabilities on QuestionsCapabilitiesSupported on SprinklrAnswerYesCommentYesUpvote YesDownvoteYesEdit QuestionYesDelete QuestionYesFlag QuestionYes (DP controlled)​Engagement Capabilities on Answers CapabilitiesSupported on SprinklrUpvoteYesDownvoteYesCommentYesEdit AnswerYesDelete Answe

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Social - SES

DST - SES

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Channel Limitations (Distributed)

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Transactions

Transactions are specific to Customer Feedback Management and are contained within a user profile, allowing you to document interaction data for particular events concerning your customers. By recording information about individual interactions at specific moments, transactions create a valuable and

Sprinklr Insights

Insights

New Article

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Knowledge Base Article

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Audience Management

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Request control to reply to Messenger DMs

Facebook policies prevent users from replying to a conversation in case the control is not present with the user. In those cases, you need to request control to the admin, who can then pass control. This might be required in cases where care agents/others want to take control of the conversation. Th

social

Knowledge Base Article

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Reply from Engagement dashboards

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Manage Logo using Visual Listening Governance

Visual Listening Governance allows you to see how many logos are enabled in your environment.To navigate to Visual Listening GovernanceClick the New Tab icon. Under Sprinklr Insights, click Logos within Learn. This will take you to the Visual Listening Governance window where you will see all the lo

Insights

Visual Listening Governance

Manage Logo

Knowledge Base Article

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Advanced Concepts

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Configuration Steps for Callback Monitoring

Callback functionality is available by default for Supervisors. The Scheduled Callbacks dashboard can be filtered, sorted or modified as required. Filters Supervisors can use the various filters to segregate callbacks according to their requirements.The following table describes the available filter

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Callback Monitoring

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ASR Contextualisation of Entities

OverviewIntroducing the concept of improving ASR(Automatic Speech Recognition) system accuracy and efficiency through data type hints.Adding Data Type Hints for Voice BotWhen collecting specific information (e.g., mobile number), provide a data type hint to the ASR system.Pass a hint like 'nume

Service

Knowledge Base Article

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Setup Entities

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How to navigate to Request Forms?

Go to Launchpad Select the Sprinklr Marketing tab.Switch to the Marketing section.Under the Plan section, select Request Forms. A list view of the existing request forms on the environment will be displayed. From this screen, you can create new request forms or manage existing ones. ​

marketing

Request Forms

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Navigating to Request Forms

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Publish to Yammer Group

Yammer is a collaboration tool that helps you connect internally across the company. Sprinklr helps to manage all your conversations and share alerts directly via Sprinklr​Publish to YammerGroupYou can use the key publishing capabilities in Sprinklr to enhance the content you publish to Yammer. This

Engagement

capabilities

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yammerr

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Yammer

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Create and use Research Queries

Learn how to create Research Queries and expand your Quick Search analysis.What is a Research Query?Research Queries are the primary entities that can be used in a Research Explorer dashboard. You can create a Research Query to save your quick search analysis and revisit it anytime using Research Qu

Research Queries

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Research Query Dashboard

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How to use Quick Search?

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What are Announcements?

Announcements help in one-to-many conversations by making it quick and easy. A supervisor sends an update to all the agents with just a few clicks - making the flow of information very smooth and efficient. Along with sending the announcement, supervisors also view status of the announcement which t

Service

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Announcements

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Create a PII Masking Template in AI+ Studio

Masking is the process of hiding or obfuscating sensitive information to protect it from unauthorized access. AI+ Studio allows you to create masking templates to define how sensitive data should be masked, ensuring compliance with security and privacy policies. This guide explains how to create a P

marketing

Insights

social

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PII Masking

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How to Create a Discord Column in Sprinklr?

After the Discord server account is added to Sprinklr, you will be able to pull in all your Discord messages and replies for that server. In the Engagement Dashboard, Sprinklr offers different column types for Discord that can be added to the dashboard.PrerequisitesBefore you can add the Discord col

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Discord

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Introduction to Sprinklr Commerce

Virtual selling is the art of conducting sales interactions remotely, leveraging digital communication channels such as social media platforms, webchat, emails, etc. Instead of in-store meetings, sales professionals connect with customers from anywhere in the world, utilizing technology to showcase

Service

Knowledge Base Article

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Sprinklr Commerce Overview

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Bulk export users

Sprinklr allows you to export user information in bulk, from across different workspaces. With the export, you get details about every user, their primary details, custom fields and even the login counts, if selected.  You can update the details and bulk import to reflect changes on the platform. Th

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Getting started

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Export Production Dashboard

In this article, you will learn how to Export a Production Dashboard.Share the Production Dashboard ExternallyClick on the Export button in the top right corner of the window. Provide name to your export file.Select the format as Excel or CSV. Click on Export to receive the Export of the dashbo

marketing

Production Dashboard

share dashboard

export

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Imports and Exports

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TikTok Smart+ Campaigns

Running successful ads requires businesses to invest time and resources to meet their performance goals. Smart+ Campaigns simplify this process by allowing you to create a single, AI-powered campaign that supports all your performance objectives. Automating the process to manage campa

marketing

Knowledge Base Article

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Publish TikTok Ads

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Redirect Queued Voice Cases to IVR

Supervisors can now proactively manage high voice-queue volumes by redirecting queued voice cases to an informational IVR directly from the Supervisor Console.From the Case Monitoring Dashboard, Supervisors can select one or multiple queued voice cases and use the new Redirect to IVR action to trans

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Call Controls Features and Functionalities