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Social Reports

This section details a few important case performance reports which can help supervisors to get deeper insight in case management. Case Distribution Report  Here Supervisors can view the distribution of incoming cases from any channel at various levels. ​Cases by Sentiment ​Case count vs Case status

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Reporting & Analytics

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Add Anthropic as a Provider in AI+ Studio

This guide provides step-by-step instructions on integrating Anthropic as a provider in AI+ Studio using the Bring Your Own Key (BYOK) integration method.PrerequisitesBefore you begin, ensure the following requirements are met: Permissions: You must have Edit, View, and Delete permissions for AI+ St

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Add Support for Anthropic

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TikTok Ads Best Practices

In this article, we have compiled a list of best practices for the creation of TikTok Ads. While every campaign is different, you can use these tips as a starting point to create and optimize your next attention-grabbing ad.Best PracticesCapabilityDescriptionAd Groups Set upCreate ad groups of diffe

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Publish TikTok Ads

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Compose TikTok Search Campaign Ads

TikTok Search Campaign ads are a keyword-based campaign type that will reach TikTok users within the Search Results Page with an organic user experience. They allow you to select keywords and serve ads within TikTok's search results page. With Search Campaigns, you can control campaign budgets speci

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Publish TikTok Ads

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Schedule Coaching Sessions

Overview   Coaches can schedule coaching sessions focusing on poor performance or specific areas where agents need improvement. The aim is to enhance the training process, ensuring that sessions are both targeted and effective in addressing the agent's development needs.Governance: Permission-B

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Coaching

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Update DAM Asset Created from the UGC Asset in UGC Rules

We have introduced the ability to update DAM asset created from the UGC asset in UGC rules. You can use this capability by choosing the DAM update actions.To Update DAM Asset Created from the UGC Asset in UGC RulesClick the New Tab icon . Under Governance Console, click Manage Rules within Platform

Update DAM Asset Created from the UGC Asset in UGC Rules

Update DAM Asset Created from UGC Asset

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UGC rules

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Campaign Third Pane - Overview

When you open a Campaign in the third pane, you can access in-depth information about the campaign including the campaign's overview details and the entities it is currently associated with. To Navigate to Campaign Third PaneClick the New Tab icon, navigate to Sprinklr Marketing → Marketing Tab

Third Pane

campaigns

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Campaign Third Pane

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Navigate to Workflow Engine

There are two simple ways to navigate to  Workflow Engine, given you have Workflow Engine “View” permissions - From the launchpadOpen Sprinklr Marketing -> Marketing Tab -> Workflow Engine under Produce​You can also search for the Workflow Engine from the Search bar:

Workflow Engine

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Workflow Engine Basics

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How to set up Manual Newsletters?

Hand-pick messages and curate the content for personalized communication.​Manual Newsletters allow you to handpick messages and curate message content to showcase accurate insights and avoid any noise. This ensures more control over newsletter curation. With a manual newsletter, you can create a new

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Newsletter setup

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Access Favorite asset boards

Favoriting assets help to access them easily later, we’ve covered how to favorite them in this article. Once the assets are marked favorite, those would be added automatically to the Favorite asset board. In this article, we will cover steps to access these favorite access boards.Steps to access Fav

Favorite asset boards

Access Favorite asset boards

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Manage assets

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Autofill Account Types based on Pre-Defined Conditions

By setting “Account Type” as an action in Autofill Rules under “Actions To Change properties of Message”, you can Autofill the account type and template fields while creating a message in the Publisher.How to set upClick the New Tab icon. Under the Platform modules, click Rule Engine within Collabor

Rule Engine

Accounts

Autofill Rule

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Autofill Rules

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Autofill Channel Details in Publisher​

While creating a message from the Message Publisher, autofill Account Type & Template details based on pre-defined conditions to eliminate manual effort with automation. How to set upClick the New Tab icon. Under the Platform modules, click Rule Engine within Collaborate.In the top right corner

Autofill

publishing

Autofill Rule

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Autofill Rules

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Configuring Source Specific Settings for Live Chat

The Source Specific Settings screen in data connectors is where you configure the details about the data source you want to connect to. This screen allows you to define the source's type, parameters, and access details to ensure the data connector can interact with it correctly. The options that app

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Configuring Source Specific Settings for Live Chat

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Data Connector Export Module

In a Data Connector Export Module, you can export Raw Entity data, Entity Reports, and Template to S3 and an SFTP location, at specified intervals. By extending your data capabilities to include export processes, you can benefit from a comprehensive data management solution that ensures seamless dat

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Data Connector Export Module

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Refetch Expired Media in UGC

Issues Here are some of the issues related to the channel that have been identified: Media expiration: Media fetched using hashtag-based or keyword-based listening may expire at random intervals due to actions taken by Meta, causing issues in publishing where only the preview of the post is sent wit

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Advanced Use Cases

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Newsletters FAQs

Below are some of the frequently asked questions about Newsletters –Note: Newsletter can not be sent from the Sandbox/Staging Environment.No. It is a separate product and available to be purchased separately within Sprinklr’s Sprinklr Insights product family.Can I send newsletters from Sprinklr?Yes,

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FAQs

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Use Work Week View in the Editorial Calendar

You can view the Editorial Calendar only for the work days in a week. You can select the days that you want to include in the work week, and create the workweek calendar. You can also view the post cards based on the workweek calendar that you create in the Editorial Calendar. Note: This capability

Editorial Calendar

About Editorial Calendar

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Editorial Calendar

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Setting up Source Agnostic Account

Once the Source Agnostic channel is enabled for your environment, the first step is to set up a Source Agnostic account. The steps are listed below.Enablement Note:To learn more about getting this capability enabled, please work with your Success Manager.Add a Source Agnostic AccountClick the New Ta

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Source Agnostic

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Supercharge Agents' Productivity by Custom AI-powered Agent Desktop

Introduction To Sprinklr’s Agent DesktopEmpowering agents is the key to having a delightful customer experience. Sprinklr’s Agent desktop is a one-stop shop to help your agents deliver the best customer experience and fastest customer query resolution. Agents no longer need to switch screens/systems

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Introduction to Unified Agent Desktop

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Snapchat Capabilities and Limitations

In this article, we will cover the capabilities and limitations of Snapchat within the Sprinklr platform.Publishing CapabilitiesCapabilitiesSprinklr Supported (Business Profile)NotesPublish StoryYesThis feature is available for all clients.Publish SpotlightYesThis feature is available for all client

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Snapchat Business