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Sprinklr Marketing: 18.11 Capabilities and Enhancements

Sprinklr's latest release empowers businesses with enhanced AI, improved usability, channel expansion, consistent publishing and reporting, efficient content planning, and seamless project management for impactful customer experiences.

Sprinklr Marketing

Knowledge Base Article

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v18.11 Fall Release (November)

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Sprinklr Marketing: Patch Changes (18.11.1)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

Sprinklr Marketing

Knowledge Base Article

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18.11.1 Patch (Jan 13-17, '24)

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Sprinklr Service: Patch Changes (18.8.1)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

18.5 Release

Sprinklr Service

Knowledge Base Article

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v18.8.1 (September)

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Sprinklr Insights: 18.11 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

Sprinklr Insights Capabilities and Enhancements

Knowledge Base Article

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v18.11 Fall Release (November)

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Sprinklr Service: Patch Changes (18.5.3)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

18.5 Release

Sprinklr Service

Knowledge Base Article

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v18.5.3 (July)

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Sprinklr Marketing: Patch Changes (18.11.2)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

Knowledge Base Article

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18.11.2 Patch (Feb 2-7, '24)

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Voice Campaigns: Base Filter

Business problem Currently, there is no way to define and segregate a set of audience for the whole campaign. In Sprinklr, a campaign doesn’t hold any data, and if a brand wants to create and define a set of parent conditions, then they need to create a parent segment. That segment (with other

Voice Campaigns

Voice

Knowledge Base Article

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Base Filter

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Compose Reddit Ads using Ad Composer

Advertise on Reddit and reach a wider group of audience. Through Reddit Ads in Sprinklr, you can advertise to a 100k + active community, and 500M+ monthly visitors globally, allowing your brand to reach a highly engaged and active audience. Now to compose reddit ads on Sprinklr through Ads Composer,

Knowledge Base Article

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Ads Publishing

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Notification Settings in Advocacy

Sprinklr Advocacy utilizes notifications on mobile, within the platform, and through email to remind users about platform activities. This multi-channel approach ensures that users stay engaged by receiving timely updates and reminders for upcoming events or tasks. Users have the flexibility to man

Knowledge Base Article

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Setup Advocacy Account

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Sprinklr Social: 19.8.1 Capabilities and Enhancements

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr's latest release:Note: The content on this page is subject to ch

Knowledge Base Article

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19.8.1 Patch (Oct 3-10, '24)

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Sprinklr Unified Platform and Cross Products: 19.8.1 Capabilities and Enhancements

We are excited to announce Sprinklr’s 19.8.1 Patch release, designed to enhance your customer experience management capabilities. This release includes new features and improvements that will help you deliver more efficient and effective customer service. CRM Connector The following capability is in

Knowledge Base Article

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19.8.1 Patch (Oct 3-10, '24)

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Sprinklr Insights: 19.11.1 Capabilities and Enhancements

Sprinklr Insights' latest 19.11.1 Patch release introduces a range of exciting new capabilities to empower your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Insights' latest release:Sprinklr InsightsSprinklr

Knowledge Base Article

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19.11.1 Patch (Dec 3-18, '24)

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How to Build Dynamic Video Templates from Scratch

Sprinklr's video editing tool empowers users to craft bespoke video templates from ground up, facilitating the generation of singular or bulk assets. These assets seamlessly integrate into automated campaigns, facilitating direct utilization of these creatives within advertisements.​The Template Bui

Knowledge Base Article

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Video Templates - Part 1 (How to create a video template)

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Configuring Source Specific Settings for Live Chat

The Source Specific Settings screen in data connectors is where you configure the details about the data source you want to connect to. This screen allows you to define the source's type, parameters, and access details to ensure the data connector can interact with it correctly. The options that app

Knowledge Base Article

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Configuring Source Specific Settings for Live Chat

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Assign Tasks to a specific user in bulk

Want to assign multiple tasks to a user at once? This is easily possible with the application and usage of macros. Macro is a feature/tool that allows users to perform multiple actions in bulk with a single click. By defining your macro appropriately and applying it on tasks, users can change the us

Task

Task Management

Macros

Assign Task

Knowledge Base Article

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Advanced Task

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Sharing of Reports and Engagement Dashboards

Reporting and engagement dashboards helps agents to review their performance and get an idea of overall cases handled by them.Share report dashboards with inbound agent persona1. Click the Options icon in the top right corner of the desired reporting dashboard and select Share.​2. On the Share D

Knowledge Base Article

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Setting up Agent Persona

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Sprinklr Marketing: 19.2 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below.Navigation TipsRead through the release notes below or click on a Product title to 

Sprinklr Marketing

Knowledge Base Article

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19.2 Release (Feb 17-25, '24)

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How To Setup Automated Campaigns

What are automated Campaigns?  Sprinklr's Automated Campaigns is a feature that streamlines social ads publishing, saving time and improving collaboration for more efficient campaign creation and management. It can be integrated with Google Sheets, where users can leverage the familiar int

Knowledge Base Article

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Campaign Configuration

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Manage Video Call Case Creation

Creating CaseCreate a rule for routingWhen a customer initiates the video call, the case could be either already beAssigned to an agentUnassigned/Assigned to bot​If the case is assigned to an agent when a video call is initiated, the routing logic should be that the video call should be assigned to

Knowledge Base Article

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Configuration Steps

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DCO Ads Reporting Dimensions

Creative Dimensions Reporting for DCO Creative level reporting is the micro level analysis tool that will help the users identify not only which graphic is working for them, but also what is the creative level content that is working for that particular graphic. To understand it better, let's t

Knowledge Base Article

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Reporting for DCO