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Outbound Voice Campaigns and Use Cases

Outbound Voice Campaigns refer to a planned series of outbound voice communication efforts aimed at achieving specific business objectives. Outbound voice campaigns are often used by businesses, organizations, or political campaigns to connect with customers, supporters, or potential voters.The purp

Service

Knowledge Base Article

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Introduction to Outbound Voice Campaign

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Unlocking the Power of CPaaS

In today's interconnected world, effective communication is vital for businesses to thrive. Imagine a technology that empowers organizations to enhance customer support, revolutionize marketing campaigns, transform telehealth services, and streamline logistics operations. That technology is Com

service channels- voice

Service

Knowledge Base Article

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Potential of Sprinklr Voice

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Adding a Shorten URL in a Publisher

When you want to gain traffic to your post, great content is only half the battle you have won. No matter how much effort you put to make the content user-friendly and shareable, getting the right number of hits and clicks is what matters the most. If the target audience doesn’t click on your post,

experience:space

Adding a Shorten URL in a Publisher

Insights

social

+9

Knowledge Base Article

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URL Shorteners

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Visual Regions

The standard Visual Insights dashboard comes with a widget called Photo Discovery which shows all the images from the posts which had the brand's logo in them. That widget has the option to highlight the areas where the model detected the logo. This can be done by clicking the Options icon (3 d

Visual Regions

Insights

Visual Insights

Knowledge Base Article

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Advanced Concepts

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Importing Stats Files Automatically Using S3

SUMMARYThis article covers how to automatically import files in stats import using amazon S3 after a template has been created.Automatically import external data using Amazon S3In the stat import template, slide the Toggle icon alongside select setup Amazon S3Note:Sprinklr will automatically import

marketing

Knowledge Base Article

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Setting Up Stats Import

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Survey Report

Overview:The Survey report contains all the related time stamps and KPIs related to survey, customer profile info and a holistic data of all instances from when the survey was sent to customer to when customer responded and submitted the survey.​Key Details​Data Aggregation and Filtering Options    

Service

Knowledge Base Article

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Report Glossary

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Case Message Details Report

The Case Message Details Report provides detailed information on the message level. Each record represents a message identified by a Universal message ID for every message received in the system. This report details the number of messages, message type, intent, and other message-level properties.The

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Detailed Report Glossary

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Manager View

The manager view enables managers to monitor team performance, track game progress, and manage player participation.Note: Managers can view all games that include their direct and indirect reportees. They can add or remove players, adjust player targets, and update limited game configuration fields.

Knowledge Base Article

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Configuration

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How to Configure Auto Boost Posts based on Performance

This article will give a basic example of how posts can be automatically boosted through the Rule Engine based on their organic performance. For details of the conditions and actions possible, see here. For example, you can add to an existing paid initiative, send for approval, apply custom fields a

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

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Use Case Configurations

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Publish to Reddit

When you've linked a Subreddit Account in Sprinklr, you are able to publish posts directly through the Sprinklr platform. In this guide, we'll walk you through the process of publishing posts to a Subreddit.Steps ​To Publish to SubredditClick the New Tab icon . Under the Sprinklr social ta

social

Service

Knowledge Base Article

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Engage, publish and report on Reddit

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Add a Reddit Account in Sprinklr

In this guide, we'll walk you through how to link a Reddit account in Sprinklr's account settings.There are two types of Reddit accounts that can be added to Sprinklr. In Account Settings, you'll specify that you're adding a Reddit User Account, which can be used to monitor and e

social

Service

Knowledge Base Article

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Getting started with Reddit

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Enable/Disable Livechat application

sprChat('disable')This will disable the live chat service completely - user will not be able to see anything on the screen and no SDK commands will then be executed. Please note this does not change session/user and everything is preserved.window.sprChat('disable');sprChat('

Service

Knowledge Base Article

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SDK Methods

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How does the Google Analytics Ads Integration Work?

1. [Publishing] Web Analytics​Using Web Analytics, a profile can be created which could be used to automatically append unique and custom tracking codes to Website URLs of Outbound Posts or Ads specific to business needs in form of required utm helping to minimise the time required to manually app

marketing

Knowledge Base Article

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Setting Up Google Analytics

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Reporting on Co-browsing

The metrics/dimensions that are available for reporting on co-browsing as well as some sample widgets are as follows: Metrics/DimensionsMetric/Dimension NameDescriptionCo-Browse Count The total number of co-browse sessionsCo-Browse DurationThe total duration of the co-browse sessionCo-Browse ModeThe

Service

Knowledge Base Article

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Reporting

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Disable Grabbing Private Messages for Accounts

Sprinklr provides you with the capability to disable grabbing of Direct Messages for your Facebook pages, LinkedIn and Twitter Accounts. This capability will help you improve privacy for your brands. To Disable Grabbing Private Messages for AccountsClick the New Tab icon .. Under Governanc

Do Not Grab Private Messages

social

Disable Grabbing Private Messages for Accounts

Stop Grabbing Private Messages

Knowledge Base Article

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Manage Accounts

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HSM vs Interactive Template

WhatsApp only permits freeform text when you are responding within 24 hours of a customer reaching out to you. Free-form messages (i.e. any non-messages templates) are responses to user-initiated messages, which can be any type of message within the 24-hour response window.   Whereas a template mess

Service

Knowledge Base Article

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HSM vs Interactive Templates

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Sprinklr Social: 19.2 Capabilities and Enhancements

Sprinklr's 19.2 release comes with exciting new capabilities(Publishing, Engagement, Distributed, Advocacy) that will further enhance your experience of using the platform.

marketing

Insights

social

Service

Knowledge Base Article

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19.2 Release (Feb 17-25, '24)

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Update DAM Asset Created from the UGC Asset in UGC Rules

We have introduced the ability to update DAM asset created from the UGC asset in UGC rules. You can use this capability by choosing the DAM update actions.To Update DAM Asset Created from the UGC Asset in UGC RulesClick the New Tab icon . Under Governance Console, click Manage Rules within Platform

Update DAM Asset Created from the UGC Asset in UGC Rules

Update DAM Asset Created from UGC Asset

social

Knowledge Base Article

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UGC rules

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Mandatory fields in Quick Publisher

In this article, you will learn about the significance of the mandatory fields in the Quick Publisher.Mandatory fields in Quick PublisherWhen you enter data in Quick Publisher, certain fields are marked with a red dot. The red dot means that the field must be filled to complete a certain process tha

Publishing - SES

social

Social - SES

Knowledge Base Article

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Getting started with publishing

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Types of Instagram Accounts

This article tells us about the types of Instagram Accounts that can be added to Sprinklr.​Account TypeDetails​Business AccountAn Instagram Business account is Instagram’s version of a Facebook Page. It tells Instagram that you’re using the platform for some sort of marketing (even if not for a conv

Service

Knowledge Base Article

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Types of Instagram Accounts