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Multilingual Translations of Reporting Dashboards

With the export/import functionality, you can easily translate dashboards, reports, metrics, and dimensions into any language directly from your environment.The export Excel file will include options to add different translated versions for each entity (such as dashboards, widgets, custom metrics, s

Knowledge Base Article

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Translation Use Cases

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WeChat- Engage with messages

Sprinklr supports a number of engagement and reporting capabilities for WeChat after you link your WeChat account through Sprinklr. You can engage in and respond to Brand Posts and Conversations on WeChat in real time.Here's a walkthrough for creating WeChat columns in the Engagement Dashboards.Step

Engagement

wechat messages

WeChat

Knowledge Base Article

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Engage with messages from WeChat

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Create a Service Task in a Workflow

Service Tasks initiate automated tasks while User Tasks assign tasks to users, user groups, or task queues to be completed. In this guide, we will go over how to create Service Tasks within a Workflow.To Create a Service TaskWhen you are in the Workflow Engine editor, click the Addition icon and sel

Workflow Components

Workflow Engine

Knowledge Base Article

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Task Actions

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Executing Guided Workflows via Rules

Configure the Rule for Triggering Create a case update rule to trigger the guided workflow.Set the triggering conditions as you would for any rule configuration.Under the rule’s action, select Trigger Process within the Universal Case category.Choose the specific guided workflow to trigger under Tri

Knowledge Base Article

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Initiating a Guided Workflow

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Troubleshooting Citrix Redirection Setup Failures

This article provides information on some of the common Citrix Redirection Setup issues and fixes. Failed to connect to Citrix HDX Websocket Service1. Ensure you're running Sprinklr within a Citrix VDI environment2. Check if your current browser is whitelisted to connect with CtxHdxWebSocketSer

Sprinklr Service

New Article

Knowledge Base Article

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Best Practices for Call Controls

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Add a StopWatch

The stopwatch feature enables automatic completion of the task after which it is set up. The task will be finished automatically based on the time specified on the stopwatch. In a way, it pauses the workflow for an interval and then proceeds.To Add a StopwatchWhen you are in the Workflow Engine edit

Workflow Components

Workflow Engine

Knowledge Base Article

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System Actions

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How to Schedule/Reschedule Callback for the Customer

​Pre-requisite for configuring this in IVR: Sprinklr Voice should be enabled for the environment and your user should have IVR View, Edit or Create permission​​Sprinklr IVR offers a powerful feature that allows brands to provide their customers with the ability to schedule callbacks directly from th

Knowledge Base Article

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How to Setup Business Logic

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Target Metrics in Benchmarking

Within Benchmarking, you can designate Target Metrics which will be displayed on a widget graph alongside the actual metrics. Target Metrics allow you to compare actual performance of a metrics against a pre-set goal. It also helps you set targets and performs reporting to check whether the performa

Target Metrics in Benchmarking

Knowledge Base Article

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Advanced Concepts

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Widget Summarizer

The Widget Summarizer is a one-click AI+ feature that generates key insights from a widget, providing summarized, actionable information alongside the data visualization. This eliminates the need for multiple drilldowns, allowing you to access high-level insights quickly. By pinning these summaries

Knowledge Base Article

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Widget Summarizer

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About Link in Bio in Distributed(Admin)

Sprinklr Link in Bio feature enables brands to create and manage an immersive micro-site, providing people with an opportunity to explore the best products the brand has to offer. It allows marketing channels to introduce users to their next great discovery, and provides a powerful call-to-action (C

Link in Bio in Distributed

About Link in Bio in Distributed

Link in Bio

Social - SES

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Knowledge Base Article

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Engagement (Distributed Admin)

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Assign Tasks to a specific user in bulk

Want to assign multiple tasks to a user at once? This is easily possible with the application and usage of macros. Macro is a feature/tool that allows users to perform multiple actions in bulk with a single click. By defining your macro appropriately and applying it on tasks, users can change the us

Task

Task Management

Macros

Assign Task

Knowledge Base Article

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Advanced Task

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Sprinklr VoiceConnect Overview

Sprinklr VoiceConnect is a cloud-based voice integration layer that connects traditional telephony systems with the Sprinklr Contact Center as a Service (CCaaS) platform. It supports inbound and outbound voice communication using standard telephony protocols and enables secure, high-quality voice in

Sprinklr Service

New Article

20.10

Knowledge Base Article

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Introduction to Sprinklr VoiceConnect

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Get familiar with all Listening Use-case dashboards and their objectives

In this article, you will learn about the various Use-case dashboards available in Social Listening and what their objectives are so you can choose the right dashboard that suits your business requirements.In addition to the standard Listening dashboards , Social Listening comes with various pre-add

Know your Audience Dashboard

Customer Experience Insights Dashboard

Use Case Dashboards

Influencer Measurement Dashboard

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Knowledge Base Article

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Listening Dashboards

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Getting Started with Insights Hub

Insights Hub features four tabs for efficient navigation. The tab structure offers a seamless and organized way for users to navigate and interact with insights, promoting efficiency and user-friendly access to valuable information. Note: Work with your Success Manager to get this feature enabled. P

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

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Configuring Insights Hub

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Add Reddit Ad Accounts

Before You BeginThe Reddit Ad Account data availability outside Reddit is subjected to the whitelisting process from Reddit. Before Ad Account addition in Sprinklr users need to make sure that they are getting whitelisted through the process mentioned below.​To Add a Reddit Ad AccountClick the New T

Knowledge Base Article

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Setting Up Reddit In Sprinklr

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Sprinklr Copilot for Social - Creative Insights

OverviewCreative Insights enables social media teams to move past basic metrics and uncover the reasons behind content performance. By examining creative factors such as tone, theme, product emphasis, and visual style, Sprinklr Copilot for Social reveals what genuinely connects with your audience.Th

Publishing - SES

Social - SES

Knowledge Base Article

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Social Copilot

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Date Range filter on the Reporting dashboard

Learn how you can limit the results on a dashboard by using the Date Range filter.In Reporting Dashboards, you have the ability to define the Date Range or duration to filter the results on the Dashboard to the data that falls in a specific date range. For example, on a dashboard, you want to check

Date Range Filters

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Date Range Filter

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Social Reporting Changelog

Facebook October 1, 2024Important Update: Changes to the Sprinklr "Followers" Metric Issue: The Sprinklr Standard Metric- "Followers" has been pulling data from the Facebook "Facebook Page Regional Likes" instead of the correct "Facebook Page Follows" value. This discrepancy has caused confusio

Reporting - SES

Social - SES

Knowledge Base Article

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Reporting glossary

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Conditions applicable with outbound rules

Brands can leverage outbound rules in Sprinklr's Rule Engine to control the properties of messages that have been published. Users can also create Outbound rules to automate actions on scheduled outbound messages based on some set conditions. Below, is a list of the Outbound Rule Condition types and

Outbound Rule

Create Rule

Outbound Message Rules

Rule Engine

Knowledge Base Article

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Outbound rules

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Sprinklr Copilot for Social - An Overview

IntroductionSprinklr Copilot for Social is your smart assistant built to streamline the daily workflows of Social Media Managers and Reporting Analysts, from planning to reporting. Whether you're evaluating performance, uncovering content trends, or exploring platform features, Copilot empowers you

Sprinklr Social

New Article

20.10

Social - SES

Knowledge Base Article

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Social Copilot