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Get predicted Engageability of messages with Intuition model

Brands get thousands of messages daily on social media channels. Such high volumes of messages make it very difficult for these brands to manage their social conversations. It’s a nightmare for the community managers of such brands to go through such an enormous number of messages and based on certa

Outbound Message

thirdpane

outbound column

messages

Knowledge Base Article

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Leverage AI for better engagement

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Publish to TikTok Business - Mobile Application

TikTok video posts allow TikTok users to share videos visible to followers of the user's TikTok account. This article helps you with the steps for publishing TikTok Video Posts via mobile publishing using Sprinklr.Compose TikTok Video Post via Sprinklr Web AppClick the New Tab icon . on your Sp

Publish a TikTok Video Post

Publish a TikTok Video Post via Mobile Publishing

Knowledge Base Article

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Create Columns & Publish on TikTok

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Disabled Account Switching in Facebook DM Replies to Prevent Publishing Failure

Introduction In today's digital landscape, effective communication with fans and customers is key to maintaining loyalty and engagement. A common feature on platforms like Facebook is the ability to send replies to fan comments privately. However, this interaction can be disrupted if you mistak

Knowledge Base Article

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Advanced capabilities

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Instagram Post Insights

You can leverage Instagram insights to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories, videos, reels and live videos that you've created to see how each one performed

Knowledge Base Article

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Reporting Glossary

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Lock or Unlock Messages within Sprinklr

Lock/Unlock permission for outbound messages within Publishing enables users to Lock Messages to prevent any unnecessary changes. You can lock/unlock messages from within the Production Dashboards, Editorial Calendar, Engagement Dashboards, Message Third Pane, and Campaign or Sub-Campaign's Con

Editorial Calendar

Engagement Dashboards

campaigns

Message Third Pane

+4

Knowledge Base Article

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Lock/Unlock Messages

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Add Multiple Page Administrators with Multiple Authorization Tokens (GMB)

Multiple authorization tokens allow multiple users to be recognized as administrators of same Google My Business (GMB) page within Sprinklr. If one admin’s token becomes inactive—for any of the reasons outlined in this article—the GMB account remains active. Other authorized users with valid tokens

Knowledge Base Article

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Google My Business

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Create a PII Masking Template in AI+ Studio

Masking is the process of hiding or obfuscating sensitive information to protect it from unauthorized access. AI+ Studio allows you to create masking templates to define how sensitive data should be masked, ensuring compliance with security and privacy policies. This guide explains how to create a P

Knowledge Base Article

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PII Masking

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LinkedIn Profile Insights

Brands can use LinkedIn profile insights to conduct market research and gain insights into their target audience. By analyzing the demographics and interests of their followers and connections, brands can develop more targeted and effective marketing campaigns.Profile Insight MetricsMetricsDescripti

Knowledge Base Article

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Profile Insights

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Add an Account

Add your accounts to manage all your activity across social media and messaging accounts from a single platform. A user can add multiple accounts across the same as well as different channels on Sprinklr.This article helps you with the steps for adding an account to the Sprinklr platform.Steps to ad

Knowledge Base Article

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Manage Accounts

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Smart Approvals

Smart Approvals assists campaign managers while approving the content. While engaging with customers, users can publish posts via approval paths through Sprinklr AI. Smart Approval helps brands avoid the risk of inappropriate content getting approved. It generates flags to approve with respect to co

Smart Approval

Smart Approvals

Knowledge Base Article

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Leverage AI in publishing

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Social Analytics Common Metrics and Dimensions

IntroductionReporting metrics and dimensions in Sprinklr are tools used to measure the success of social media campaigns and strategies.Metrics are numerical measurements that quantify performance, such as engagement rate, reach, and impressions. They help businesses understand how well their conten

Knowledge Base Article

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Reporting glossary

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Comment Summary and Comment Insights

Introduction As a brand, you know how overwhelming it can be to manage customer feedback across multiple social platforms. Sorting through hundreds of comments to gauge sentiment, prioritize responses, and maintain a clean, professional environment can be time intensive. That’s where the Comment Sum

Knowledge Base Article

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Leverage AI for better engagement

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Track TikTok Brand Mentions in Engagement Column

Sprinklr has added the Integration of the TikTok Brand Mentions API into the platform. As a result, you can now track mentions on TikTok. From engagement columns, you will now have the capability to retrieve videos where your brand has been mentioned. You can also access and reply to mentions. 

TikTok Business

Knowledge Base Article

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Engagement in TikTok

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Select Metrics and Dimensions

Reporting metrics and dimensions in Sprinklr are tools used to measure the success of social media campaigns and strategies.Metrics are numerical measurements that quantify performance, such as engagement rate, reach, and impressions. They help businesses understand how well their content is perform

Reporting

Knowledge Base Article

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Set up Reporting Widgets

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Quick Replies

OverviewQuick replies in Sprinklr Live Chat provide users with selectable options for faster and more efficient responses. These are particularly useful when the bot asks a question and expects an answer. By creating a quick reply asset with different options, users are prompted to select one of the

Knowledge Base Article

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Rich Text Assets

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Compose Facebook Slideshow Ads

You can create Facebook Slideshow Ads from the Ads Composer. Facebook Slideshow Ads are a lightweight video ad formats created from three to ten still images. Slideshow reduces the need for video production time and resources. Because of its smaller file size, it extends eye-catching ads to people o

Knowledge Base Article

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Facebook Ad Formats

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Using Keyword Suggestions to make keyword list creation easy

Reduce the time spent in creating comprehensive keyword lists with AI-powered suggestions​Creating a comprehensive keyword list can be time-consuming, but Sprinklr's AI-powered keyword suggestions can help streamline the process by suggesting multiple variations of the keywords and phrases ente

Knowledge Base Article

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Creating and using Keyword Lists

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What are Benchmarking Themes?

In Benchmarking, you can fetch all the public information happening within the social channels of your and your competitor's social media pages. But when your concern is narrowed down to any subject matter, then analyzing the whole data and finding the relevant one is a tedious and time-consumi

Benchmarking Themes

Knowledge Base Article

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Entities

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Entity operator in the Topic builder

In this article, you will learn how to use the Entity operator in Topic Builder to build topics easily and efficiently. ​​Building a Topic/Keyword list to fetch mentions on an interested brand, person, or location can be very tedious, requiring long and complex queries to filter out unwanted spam fr

Topic Builder

Entity Operator

Knowledge Base Article

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FAQs and Advanced Use-cases

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Manage Time Off Types

Note: The Time Off Type feature has been deprecated. Please refer to Time Off Activities to create new Time Offs.​Managing Time Off types is essential for efficiently handling the various time off requests submitted by agents. Time Off types can include categories such as casual leaves, earned leave

Knowledge Base Article

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Time Off Management