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TikTok Ads Reporting Dimensions

Leverage this detailed list of all TikTok dimensions available in Sprinklr's Ads Reporting to gain more insight into your TikTok Ads. Given below is a list of all TikTok dimensions, along with their descriptions.Native Dimension NameSprinklr Dimension NameDimension DescriptionDateDateBreakdown

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Dimensions

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Configuring a Freshdesk Standard Connector

The Freshdesk Standard Connector enables the user to import email and channel agnostic cases from Freshdesk into the Sprinklr platform in a channel agnostic manner. Using the Freshdesk Standard Connector eliminates the need for the customer to put the files in an SFTP/S3/GCS bucket in the Sprinklr s

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List of Supported Connector Types

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Tracking nature of calls

This is a high level use case, facilitated through ACW reporting which is manifested by the ACW process that includes capturing call level information and call summary, updating customer information and interaction in CRM, etc. Stakeholders of businesses rely on such reports to a great extent to do

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Tracking nature of calls

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View Activity ​Details for Published UGC Assets

With the Published Activity support for user-generated content, you can monitor the publishing activity of UGC assets, identifying which social accounts have posted the content and the corresponding market or region​. Steps to View Activity ​Details for Published UGC Assets​Click the New Tab icon .

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Advanced Use Cases

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Filter Group Message for Telegram

In this article, you will learn about how to filter out group messages in Engagement Columns. Similarly, you filter the group message within the Rule Engine. To Filter Group Message in Engagement Columns Click the New Tab icon . Under the Sprinklr Social tab, cl

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Telegram

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Add Brand’s Social Posts in Email Newsletter

Admins can also send the brand’s social posts through email newsletters to amplify the engagement on those. This will update the advocates about the newly added brand posts on advocacy sites attracting and motivating them to disseminate the content further.Steps to Set Up Email NewslettersConnecting

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Enablements

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Enabling Desktop Notification for Care Alerts

Enabling desktop notifications for Care Alerts ensure that the users receive real-time alerts even when Sprinklr is running in the background. This feature helps users stay updated on important events without keeping the Sprinklr tab open at all times. To enable these notifications, users need to ad

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Call controls

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Use Select All option to select all the Accounts ​

Sprinklr allows you to select all the accounts in the Accounts window with just one click. The Select All option will enable you to effortlessly select the entire account list. ​Users can select all accounts at once, streamlining tasks such as applying macros or bulk deactivation

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Manage Accounts

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Sprinklr Marketing: 19.8.1 Capabilities and Enhancements

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr's latest release:Sprinklr MarketingSprinklr ServiceSprinklr Insi

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19.8.1 Patch (Oct 3-10, '24)

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Leadership Dashboard

This report summarizes the overall Inbound and Outbound call center performance that are necessary for a leadership view.​Inbound KPIsTotal Calls Funnel ViewThis is a funnel level view of all the major call centre KPIs for a quick reference.​​​​Call Count - Total Inbound Calls that landed to the IVR

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Standard Inbound Voice Dashboards

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Agent Self Monitoring - Voice (Outbound)

The Agent Self-Monitoring Reporting Dashboard (Outbound) is a standard dashboard created for agents to provide a quick summary of an agent's outbound call activity.As an agent, you can use this dashboard as a self-evaluation tool and view your performance for the selected timeframe.The dashboar

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Reporting

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Check for Audience Overlaps in Ads Manager Pivot

This article will cover one of the most common use cases for using ads manager pivot. By grouping on audience name, you can easily check how many ads each audience is targeted to and understand if there is a huge overlap (audience is being overutilized).Checking for Audience OverlapNavigate to the A

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Advanced Use Cases

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Validation Screen - Voice Campaigns

OverviewThe Validation Screen for Voice Campaigns provides campaign managers and implementation teams with a proactive tool to identify configuration errors after creating a campaign. This feature helps prevent issues that may affect call connectivity and campaign performance by validating all confi

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Validate Campaign Configurations

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Dialer Visibility and Sharing

OverviewDialers are tools that help contact centers make outgoing calls. Different types of dialers work in different ways, like dialing numbers automatically or showing customer details before the call. When it comes to sharing, it’s important to know who can see and use the dialers. The way you sh

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Dialers

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Multilingual support for assets

Sprinklr provides translation support for WhatsApp interactive assets, enhancing your ability to manage and deliver multilingual content. This feature facilitates localized customer experience and allows you to engage with your audience more effectively.Key benefitsAutomatic Translation Integration-

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Advanced Use Cases

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Unsubscribe to an event

sprChat('unsubscribeToUpdate')This API can be used if we don’t want to listen particular type of events from live chat widget that have already been subscribed. Parameters:(every parameter is optional unless marked *):NameTypescript typeDescriptionDefault Valuetopic*stringUpdate that was p

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SDK Methods

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Viewing Reddit Ads Campaigns in Ads Manager

Click the New Tab icon. Under the Sprinklr Marketing - Advertising tab, click Ads Manager within Analyze.In the filters container from the top dashboard bar, click Channel and select Reddit to filter the corresponding campaigns. Click the View and Edit icon alongside a campaign to apply Sprinklr-spe

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Ads Publishing

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Replace a LinkedIn Message Ad Campaign with a Conversation Ad Campaign

Conversation Ads allows you to start conversations with professionals and business decision-makers via LinkedIn Messaging on both desktop and mobile devices. In this article, we will explain how to replace an existing Message ad campaign with a Conversation ad campaign to continue running Message Ad

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Advanced Use Cases

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Add Pinterest Pages

Adding a Pinterest account in Sprinklr allows your team to engage, publish, report, and monitor your brand's Pinterest account from the Sprinklr platform.Before You BeginEnsure that you have logged out from all the sessions of your Pinterest account, across all devices.To Add a Pinterest Accoun

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Setting Up Pinterest in Sprinklr

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Reddit Ads Reporting Dashboards

Users can view Reddit data by making a custom dashboard or selecting an existing standard dashboard build for easy understanding.Using Custom DashboardClick the New Tab icon. Under the Sprinklr Marketing - Advertising tab, select Ads Reporting within Analyze.Create a reporting dashboard by clicking

Knowledge Base Article

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Reporting and Analytics