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How to find Metrics within Reporting

Choosing the right metric to be plotted in a dashboard can be a challenging task. There are often many metrics to choose from, and selecting the wrong one can lead to inaccurate conclusions. Furthermore, the terminology used to describe metrics can be confusing, and it may be difficult to understand

Reporting - SES

Social - SES

Knowledge Base Article

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Getting started with reporting dashboard

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User Roles and Permissions

Get familiar with all the roles and permissions available for the Location Insights module.To make sure that new users in your Sprinklr environment are set up with the appropriate access and capabilities within Location Insights, you want to ensure that their role is granted the right permissions. T

Knowledge Base Article

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User Roles and Permissions

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Getting Started with Knowledge Base Builder

The Knowledge Base Builder is your central hub for managing all content-related resources. From this page, you can create and maintain articles and Categories, configure Content Templates, define Content Variables, manage Language Settings, and handle Nominated Messages. It provides a unified interf

Sprinklr Service

20.7.1

Updated Article

Knowledge Base Article

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Introduction to Sprinklr Knowledge Base

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How to Create and Use Ads Macros

​Macros in Sprinklr Marketing (Ads) streamline your workflow by allowing you to implement multiple changes across entities with a single click. You can create and save macros tailored to different ad entities, enhancing efficiency in campaign management. Automate manual actions instantly across mult

Advertising

Knowledge Base Article

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Configuration

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Enable Smart Responses

Enabling Smart Responses for your brand allows agents to leverage AI-driven suggestions to enhance response efficiency and consistency. By activating this feature, customer care teams can receive real-time, contextually relevant response options, saving valuable time and improving overall service qu

Knowledge Base Article

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Smart Responses

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Two-Factor Authentication for Existing Users & at User-Level

You can add a second layer of security to your Sprinklr accounts using the Two-factor authentication. Once this is added, users will have to enter TOTP (Time-based One-Time Password) in addition to their username and password. Follow the steps mentioned below to set up 2FA in Sprinklr for existing

Knowledge Base Article

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Advanced Capabilities

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Custom Widgets (CRM Integration Based)

Types of API Widgets are as follows :​​Properties Widget Clients can integrate with their CRM, can fetch the relevant information, and show all the details in a widget using Custom Entity without storing data in Sprinklr. The data can be viewable in the list view. ​When clicking on "Show All&qu

Knowledge Base Article

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Custom Widgets

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Unlocking the Power of CPaaS

In today's interconnected world, effective communication is vital for businesses to thrive. Imagine a technology that empowers organizations to enhance customer support, revolutionize marketing campaigns, transform telehealth services, and streamline logistics operations. That technology is Com

service channels- voice

Knowledge Base Article

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Potential of Sprinklr Voice

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Configure Deployments

This guide provides an overview of configuring Deployments for various use cases in AI+ Studio using Pipelines.In the "Deploy Your Use Cases" section, you can manage and monitor the deployment of all AI-driven use cases across Sprinklr. This centralized hub enables you to configure, test, and optimi

Knowledge Base Article

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Use-Case Deployments

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Sprinklr Co-pilot for Benchmarking Dashboard

The Benchmarking Assistant is designed to address the relevant questions across standard use cases for your outbound content, helping you formulate marketing strategies compared to competitors.With the Benchmarking Assistant, you can leverage Sprinklr’s generative AI to obtain answers to the most pe

Knowledge Base Article

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Sprinklr AI+

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How to Install & Setup the Adobe Ads Integration (OAuth Method)

​Adobe Analytics setup is a straight forward process and it can be done by anyone who has admin access to the Adobe Analytics account Please follow the below steps and prepare all the metrics,dimensions and identify the unique identifiers to have a seamless experience during the configuration.Before

Knowledge Base Article

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Setting Up Adobe Analytics

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Benchmarking-Owned Content Performance with Industry Average on TikTok

TikTok benchmarking dashboard compares your owned accounts engagement metrics with the industry averages. To access TikTok benchmarking data in Sprinklr, TikTok business accounts must be connected and authenticated. Unlike other social channels supported in benchmarking, TikTok doesn't support addit

Knowledge Base Article

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Tiktok

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What is the Ads Manager?

In the Sprinklr Ads Manager, you can view and manage your Ad entities of all channels on a single platform. Advanced filtering, grouping, and viewing options provide seamless management for all your ad campaigns. A large number of options, such as creating campaigns in bulk and making quick changes

Knowledge Base Article

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Getting Started

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Network Best Practices

​Network configurationEnsure you have enough bandwidth reserved to work with Sprinklr. Follow these points listed here:A good rule of thumb is a 1 Mbps symmetrical connection per device.For VoIP calling, the preferred network connectivity is ILL/MPLS/SDWAN/Direct connect/Express route.Avoid having o

service channels - voice

Knowledge Base Article

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Best Practices for Optimal Telephony Setup

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Universal Search

Universal Search can help you quickly find and access all the entities of Sprinklr like Assets, Campaigns, Dashboards, Cases, Macros, Rules and Tasks, thus saving time in locating data that you want to view. You can submit a universal search using the Universal Search icon which is availab

experience:space

article:howto

product:engagement

devices:desktop

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Knowledge Base Article

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Universal Search

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Select Metrics and Dimensions

Reporting metrics and dimensions in Sprinklr are tools used to measure the success of social media campaigns and strategies.Metrics are numerical measurements that quantify performance, such as engagement rate, reach, and impressions. They help businesses understand how well their content is perform

Reporting

Knowledge Base Article

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Set up Reporting Widgets

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Generate Content for Posts and Messages using Sprinklr AI+

With Sprinklr AI+ integration within Sprinklr, you can generate content for posts, reels, etc., for various social and non-social channels via Publisher. Provide a topic, phrase, or a keyword, and Sprinklr AI+ will generate content that is relevant and engaging for your targeted audience. In additio

Publishing - SES

Sprinklr AI+ - SES

Social - SES

Knowledge Base Article

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Sprinklr AI+

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Managing Alerts

Monitoring AlertsIn Supervisor Console, there is a dedicated dashboard for monitoring alerts. Supervisors can navigate to the Alerts tab. These alerts are segregated into different categories according to the use case of the supervisor. These categories are shown in engagement streams where supervis

Knowledge Base Article

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Alerts Monitoring

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How to Map Custom Field Values from Outbound Posts to Ad Variants using Paid Rules

You can use the Paid Rule Engine to automatically assign Post custom fields to Ad Variant custom fields. In this article, we will guide you through the actions that can be used to implement this use case.​ Note: Either the same Custom Field on both the "Ad Variant" and "Outbound Messa

Advertising

Paid Rules Engine

Knowledge Base Article

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Use Case Configurations

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User

1. Creates a new UserEndpoint: POST /paid/governance/create/userRequest Body :Field DescriptionsFieldTypeRequiredDescriptionemailStringYesEmail address of the usernameStringYesFull name of the userprofilePictureStringNoURL of the user's profile pictureteamsListNoList of team associations for th

Knowledge Base Article

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Governance