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Sprinklr Marketing: 19.11 Capabilities and Enhancements

Sprinklr Marketings' latest 19.11 release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Marketings' latest release:Sprinklr MarketingSprinklr Serv

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19.11 Release (Oct 25-Nov 8, '24)

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Sprinklr Unified Platform and Cross Products: 19.11 Capabilities and Enhancements

Sprinklr Unified Platform and Cross Products' latest 19.11 release introduces a range of exciting new capabilities to enhance customer engagement, agent efficiency, and seamless integration. Here are the key features included in Sprinklr's latest release:Sprinklr iFrame Enhancements in CRMSprinklr i

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19.11 Release (Oct 25-Nov 8, '24)

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Ability to Set Execution time for Pipelines

The Execution Pipelines feature enables the generation of snapshot values for metrics at specific execution intervals. This functionality allows you to track the evolution of metrics over time, providing valuable insights into historical trends. By capturing these snapshots, users can make more info

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Data Flow

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Widget visualization type - Bar

Bar charts are ideal for comparing a single data category or multiple categories. If multiple categories are being compared, the bars can be grouped together to form a grouped bar chart. Vertical or horizontal bars can be utilized to create visual representations of bar charts. Steps To Add a Bar Wi

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Data visualisation types

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CSAT Enablement

The Predicted CSAT Score feature is enabled for all partners by default, ensuring that you can benefit from its capabilities. However, if you find that the feature is not enabled for your specific partner account, you can reach out to your Success Manager.Before You Begin1. CSAT rating is predicated

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CSAT Prediction

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Language Customization for Facebook Assets

While creating a new creative for your Facebook campaign, you can add various details of your creatives in multiple languages by enabling Language Customization. This will allow you to use multiple languages within the same ad and target the users based on the language their app is set up to. You ca

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Facebook Ad Formats

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Widget visualization type - Grouped Summary

The summary table gives an overview of statistical information about data in a table form. Users can leverage Grouped Summary to view the reporting data for the previous period as well, where the previous period refers to the equal duration of time as the duration of the current period that falls ju

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Data visualisation types

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Anonymize Agent Names on Care Console

You can anonymize agent names on the Care Console to help ensure the confidentiality of agent identities across different teams. This feature ensures that agents' names are not visible to other users, though agents can still view the activities performed by other agents.Note: Access to this fea

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Case Third Pane

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Decoupling ACW from Voice

There are two ways by which you can access Disposition Plans, either through ACW Manager or from Voice Care. In the First method, once you enable an ACW DP, you can browse to the URL, care/after-call-work/manager, or open a new tab and type After call Work in the universal search, to access ACW Mana

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Decoupling ACW from Voice

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Reply Retrieval via Threads Column in the Engagement Dashboard

In the Engagement Dashboard, you can retrieve replies or Threads comments. This article provides you with the details on steps for reply retrieval.Note: If the Threads account was added in Sprinklr before April 22, 2024, make sure to re-add your Threads account to utilize the reply moderation and in

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Threads

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Test Journey on Single Profiles

OverviewThe testing feature allows you to evaluate a trigger-based journey on a single profile after it has been created and deployed. This functionality ensures that the journey operates as intended before it goes live.EnablementThe feature is enabled by default.Key Benefits of Testing the Trigger-

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Journey Builder

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Automatic Call Termination in Agent Unavailability Scenarios

When there are no agents available to attend to incoming video calls, you have the option to promptly end the call for users through the utilization of Queue Rules.By employing Queue Rules, you can take automated actions to terminate video calls, thus preventing users from waiting unnecessarily or e

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Additional Features

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Pinterest Advertising Parity

Learn about Sprinklr's capabilities on Pinterest advertising that are at par and even better than you can get on the native platform.Through Pinterest Ads in Sprinklr, you can advertise to a highly engaged and active audience. With its visual-first approach, flexible ad formats, and e-commerce integ

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Advertising Channel Parity

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Agent Current Attributes Reporting

The Agent Current Attributes report provides a detailed overview of all User/Agent attributes within the Sprinklr System. This encompases details including - User System Properties, User Custom Fields, Routing Skills-Proficiencies and other Routing Settings.The Agent Current Attributes report belong

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Glossary

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Distribute Leads Randomly with Lead Rules

To distribute leads randomly across call centers or based on any other attribute with assigned percentages or numbers, a Lead Rule can be created. This rule allocates leads in a randomized manner, ensuring a desired distribution among various call centers or based on specified attributes.Moreover, t

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Data Distribution Model

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Draft Emails Using Sprinklr AI+

Leverage the Draft Email option to automatically generate emails by utilizing the agent's response typed within the reply box and incorporating details from the latest customer email. This streamlined process offers intelligent suggestions and context-driven content, accelerating the creation o

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Compose Emails Using Sprinklr AI+

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Video Call Analytics

OverviewVideo Call Analytics provides a comprehensive set of widgets and features designed to help businesses analyze and optimize video call interactions between agents and customers. It includes tools for reviewing call transcripts, tracking customer and agent timelines, and marking key moments li

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Additional Features

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Virtual Background for Agents

You can now allow your agents to apply a virtual background during video calls with customers which allows them to take calls from anywhere by removing distractions in the background while maintaining utmost professionalism and encouraging remote collaboration. Allow agents to use custom images or b

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Additional Features

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Sprinklr Marketing: Patch Changes (19.5.1)

Sprinklr's latest release introduces a range of improvements and exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr's latest release:

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19.5.1 Patch (Jun 14-17, '24)

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Picking Messages and Sending Targeted Emails from Care Console

In Care Console, agents have the capability to selectively pick case notes, messages, and multimedia files from a conversation. They can then compile these selected elements and send them as an email to their internal team.Prior to sending the email, agents are prompted to complete a guided workflow

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Initiating a Guided Workflow