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Chinese Source Upgrade

Sprinklr has partnered with one of China’s leading data vendors to fetch data from channels like Xiaohongshu and Kuaishou. These are some of the most popular apps that are used in China for sharing user-generated content in the form of videos, pictures, or text. This data will now be available to cl

Insights

Midu

China Midu

Knowledge Base Article

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Sina Weibo

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Create a Facebook Story Post via Mobile Publishing Flow

Facebook Stories allows Facebook users to share photos and videos to their "Story" -- which is visible to followers of the user's Facebook account -- and to specific users the Story's sender follows. Facebook Stories disappear after 24 hours.To Compose Facebook Story Post via Spr

social

Facebook Stories on Sprinklr Mobile App

Publish Facebook Stories on Sprinklr Mobile App

Publish Facebook Stories

Knowledge Base Article

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Create a post on Facebook

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Exporting a Task View

Project Management allows you to export task views, making it easy to share task details outside the platform. You can export your task sheet in various formats, complete with all relevant information.​To Export a Task ViewClick the ellipsis (⋯) in the top-right corner of your project screen.Select&

PM_POPULAR_2

marketing

PM_TASK_SHEET_VIEW_2

Knowledge Base Article

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Import/Export Tasks

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How to Configure Auto Boost Posts based on Sentiment

This article will give a basic example of how Posts can be automatically boosted by the Rules Engine based on their organic performance. For details of the conditions and actions possible, see here. For example, you can add to an existing Paid Initiative, send for approval, apply Custom Fields, etc.

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

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Use Case Configurations

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How to get the Allocadia Integration enabled?

To use Sprinklr’s Allocadia Integration, you can get in touch with your Success Manager or the Sprinklr Support Team by simply mailing to tickets@sprinklr.com.​To enable this integration, you need to share the list of properties on your Marketing Activities that you want to be mapped to the custom f

campaign management

marketing

Allocadia and Sprinklr Integration

Knowledge Base Article

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Allocadia and Sprinklr Integration

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Things to know before creating an IVR

Clicking on Create / Edit will open up a canvas as shown below. IVR builder offers a complete drag and drop interface along with various modules (or nodes) - each having a different functionality. 6 Major ComponentsCanvas: The canvas is the working area of the builder, where you build an IVR Workflo

Service

Knowledge Base Article

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What is an IVR?

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Google Analytics Ads Reporting Metrics & Dimensions

Once your Google Analytics profile is integrated, you'll be able to view analytics data alongside social data in Reporting Insights and Ads Reporting. The following metrics are available and can be used to build widgets in custom dashboards.TermsDescriptionSelect MeasurementAll Goal ValuesThe t

marketing

Knowledge Base Article

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Reporting & Analytics

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X as a Benchmarking source

When it comes to brands, influencers, and their audience connecting and engaging online, there's one social channel that's head and shoulders above the rest: X. This platform is the ultimate hotspot for sparking conversations, building relationships, and creating buzz. Sprinklr has access

Insights

Benchmarking

Knowledge Base Article

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Twitter

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Add Anthropic as a Provider in AI+ Studio

This guide provides step-by-step instructions on integrating Anthropic as a provider in AI+ Studio using the Bring Your Own Key (BYOK) integration method.PrerequisitesBefore you begin, ensure the following requirements are met: Permissions: You must have Edit, View, and Delete permissions for AI+ St

marketing

Insights

social

Service

Knowledge Base Article

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Add Support for Anthropic

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Setting Up Adhoc Email Distribution

Email distribution allows you to send customizable survey invitation emails to your customers in real time. You can trigger these emails instantly, schedule them in advance, or set them to activate based on external events. In this article, you'll be able to learn how to send emails on-demand (ad ho

Insights

Knowledge Base Article

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Email Distribution

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Facebook Ad Specs & Publishing Error Messages

You may get some common error messages while publishing your Ad Campaigns from Sprinklr. This may be due to your assigned permissions in Sprinklr or on native and can vary between different types of issues. In this article, you will learn about the error messages you may get along with actions to re

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Search and Filter in Engagement Columns

Search and Filter functionalities in Engagement Columns help you quickly search and analyze billions of conversations on social media. Additionally, you can accelerate your speed to insights by performing an advanced search within the Engagement Columns.In this article, you will learn about how to p

Search in Engagement Columns

Engagement - SES

Engagement Columns

social

+3

Knowledge Base Article

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Getting started with Social Engagement

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What is Unified Analytics?

In today’s complex digital landscape, marketers aim to capture the full voice of the customer by analyzing vast volumes of data generated across multiple social touchpoints, including posts, ads, direct messages, product discussions, brand mentions, and influencer activity.​ To gain meaningful insig

marketing

Knowledge Base Article

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Overview

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Configuration of Secure Forms

On PCI-compliant Sprinklr Live Chat, you can send Secure Forms that allow for sensitive and confidential information to be passed from a customer to an agent within a secure environment. For example, customers might need to provide their credit card information or PII information as a part of an ide

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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PCI Compliant Secure Forms

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Rule Validation

Sprinklr's Rule Engine uses validation checks to help make sure that the Rules you create will work as expected. Validation checks in the Rule Engine ensure that Rules are viable and that Rules are not created with errors that can prevent the Rule from working.Below, we'll cover the valida

rule validation

core

automation

social

+2

Knowledge Base Article

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Introduction to Rule engine

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Activity Logs

To provide greater transparency and traceability of AI-driven evaluations, detailed audit logs are captured whenever automated scoring is created or updated. These logs help contact center analysts monitor evaluation activity across multiple interactions within a case, and track changes made over ti

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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AI Scoring and Insights

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About the Adobe Ads Integration

What is Adobe AnalyticsAdobe Analytics (SiteCatalyst) allows you to see which posts are driving traffic to their website and use the data to gauge the effectiveness of marketing campaigns. However, accurate reporting requires that outbound posts be consistently tagged with the parameters for SiteCat

marketing

Knowledge Base Article

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Getting Started

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Frequently Asked Questions

Q) How to Send attachments larger than 10 MB?When sending an email from the Agent Console in the Engagement Dashboard, you can now include attachments that exceed 10 MB in size. However, instead of directly attaching the file, the attachment will be sent as a URL link. When the recipient clicks on t

social

Knowledge Base Article

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FAQs

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Create briefs using Sprinklr AI+

In this article, we will learn about how Sprinklr AI+ can assist you with briefing and enhance your briefing experience with various options that are available to you for assistance. With Sprinklr AI+ integration, you can Edit & Review Content and take various Actions on briefs fo

brief templates

marketing

ChatGPT

Knowledge Base Article

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Brief Template Actions

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Sprinklr Specialised AI Insights Features

Sprinklr Specialized AI Insights Features provide advanced, AI-driven analytics to uncover deep, actionable insights from vast volumes of customer interactions and social data. These features go beyond basic reporting by leveraging machine learning and natural language processing to identify trends,

marketing

Insights

social

Service

Knowledge Base Article

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Sprinklr Insights Specialized AI Use Cases