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Introduction to Care Console Layout Manager

Care console has customizable layouts and layouts are configured using record pages for Care Console for a given partner. Each record page has an ID, which is unique to each page. Each persona or group of agents can have different UI requirements, For Example - Team A might want to have a bigger con

Knowledge Base Article

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Introduction to Agent Desktop Layout

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Some Common Layouts

Depending on the ask, we can configure the Care Console layout into a 2-pane or a 3-pane layout which essentially means that there will be 2 columns for 2-pane layout i.e one column of the conversation Widget and another column of other widgets. Similarly, 3-pane layout gives 1 column to the convers

Knowledge Base Article

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Some Common Layouts

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Survey Styling and Rich Media

IntroductionThe Rich UX support for Surveys allows you to upgrade their surveys to presentation mode with the option to display one question per page.This helps to enhance the survey's look and feel and ensures a better response rate. You can also add images and videos to the survey questions t

Knowledge Base Article

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Survey Styling and Rich Media

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Re-share LinkedIn Posts on Distributed

You can now reshare LinkedIn posts from the Distributed environment. Add your thoughts to fan posts and reshare them on company pages or brand profiles. Note: This capability needs specific set up. Get in touch with your Success Manager to enable this feature on your environment.Steps to Reshare Lin

LinkedIn

Distributed

Social - SES

Reshare LinkedIn Posts

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Knowledge Base Article

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Publishing & Calendar (Distributed User)

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Compare Influencer Strategy dashboard

To understand the influencer content that is well received and which influencers result in more engagement, it is important for brands to monitor the strategies used by influencers in their industry. This can be achieved by using the Compare Influencer Strategy standard dashboard.To access the Compa

Compare Influencer Strategy

influencer

Knowledge Base Article

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Standard Dashboards in Benchmarking

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Information Card

Information cards let you display information in various layouts, such as image-only, text-only, text with images, or text with icons on the Home Screen of Live Chat. You can add and configure these cards on the Home Screen of your Live Chat, and optionally include buttons to let users take actions.

Knowledge Base Article

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Home Screen

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Reshare LinkedIn Posts from Sprinklr

You can now reshare LinkedIn posts from engagement dashboards in Sprinklr. Add your thoughts to fan posts and reshare them on company pages or brand profiles. You can reshare both LinkedIn Company page and LinkedIn Profile Account posts. Note: This capability needs specific set up. Get in touch wit

Engagement

LinkedIn

Reshare LinkedIn Posts

Knowledge Base Article

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Publish on LinkedIn

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Channel Media Guidelines

When uploading media content and publishing through Sprinklr, there are channel-specific requirements and recommendations to consider. Below, you will find the optimal specifications for images and videos supported in various social media channels.FacebookEntitiesImage GuidelinesVideo GuidelinesReel

Publishing - SES

Social - SES

Media Guidelines

Channel Media Guidelines

Knowledge Base Article

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Know More

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Smart Responses in Action in Agent and Care Console

Smart Responses in Agent ConsoleAfter a message has been assigned to an agent, smart responses will appear above the Reply box in the middle pane of the Agent Console.Hover over a smart response to preview the full text or click Preview appearing on the smart response suggestion.Note: The customer's

Agent Console

Care Console

Smart Responses

Knowledge Base Article

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Smart Responses

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Sprinklr Insights: Patch Changes (19.5.2)

​Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr's latest release:Sprinklr Insights​Sprinklr Marketing​​Sprinklr Service

Knowledge Base Article

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19.5.2 Patch (Jul 12-15, '24)

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Publishing scenarios after approval

In this article we will cover the various scenarios possible after the approval process is set for a post in Sprinklr. What happens after message is sent for Approval via WorkflowWhen it comes to the actual publication time, there are three possible scenarios:Scenario 1: The submitter has not define

Knowledge Base Article

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Configuration & Setup

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Multilingual Translations of Agent Nudges

You can effortlessly translate the agent nudges into multiple languages without the necessity of creating distinct versions for each language.Agents can seamlessly access the nudges in their preferred language, allowing them to focus more on providing quality service rather than grappling with langu

Knowledge Base Article

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Configuration

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Overview

A new AI-everywhere offering that unifies proprietary AI from Sprinklr with OpenAI’s generative AI, Sprinklr AI+ brings generative AI to customer experience with a commitment to enterprise-level governance, security, and data privacy. It unifies the best of both worlds - 1. Sprinklr’s in-house AI, b

Sprinklr AI+

ChatGPT

Knowledge Base Article

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Getting Started

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Engage with Direct Messages from TikTok Company Accounts to Profiles

IntroductionSprinklr enables brands to engage with direct messages (DMs) received from TikTok profiles. While TikTok Business Accounts cannot initiate conversations, they can reply to DMs sent by individual TikTok users. This feature supports efficient community engagement within Sprinklr’s Engageme

Knowledge Base Article

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Engagement in TikTok

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API Node in Journey Facilitator

The API node in Journey Facilitator serves as a pivotal link between the platform and external systems, enabling users to seamlessly make API calls. Acting as a bridge, it facilitates communication with diverse entities, such as client databases, third-party vendors (e.g., Shopify, Shiprocket, CRMs,

Knowledge Base Article

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Journey Builder

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Reporting FAQs (Module Wise)

List of some commonly asked FAQs.GeneralFor every Metric, 'Agent' and 'Campaign' prefixed metrics are available. Which one is the appropriate one?To plot the metrics in reporting, dont use the metrics prefixed with agent or campaign. Use the metric without any such prefix.What ar

Knowledge Base Article

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Module Wise FAQs

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Add External REST API in Sprinklr

Sprinklr enables you to configure external REST APIs directly within its platform, removing the need for custom development. The External API module provides the flexibility to switch between SOAP and REST API protocols.This guide will walk you through the process of connecting a REST External API i

Knowledge Base Article

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Configure an Extension in Sprinklr

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Work Queue Properties

Work Queue Properties define how customer interactions are managed, prioritized, and routed within a queue. These properties ensure efficient call handling based on predefined rules.Work Queue Properties in Sprinklr IVR allow businesses to optimize case assignments by dynamically managing queues, pr

Knowledge Base Article

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Setting up Queues

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Troubleshooting Steps & Best Practices

Previewing Rule Flow and Testing TriggersVia Rule EngineClick Triggers located at the bottom left of the Rule Engine window. This opens the Manage Triggers window on the right-hand side. On the Manage Triggers window, select the Test this Trigger option.Next, choose the desired case to run the rule

Knowledge Base Article

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Automated Sampling and Allocation

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Edit custom field values

In this article, we will cover the steps to edit values for exisitng custom fields.​Impact of Editing custom field values​You can edit and update existing values in a custom field without breaking its connection with previous tags, filtering, etc. The updated values are reflected within the third pa

experience:space

article:howto

Custom Fields

Ice Breakers

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Knowledge Base Article

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Custom Fields