How to Optimize Ads with Adobe Data

Optimization using Adobe Metrics:-Smart Budget - Adobe data can be used within Sprinklr’s Smart Budget Allocation and other Optimizations capabilities. You can utilise the Adjust data in real time and optimise the campaigns through our trained AI to maximise the traffic and campaigns through minimal

Deactivate a YouTube account

If a YouTube account is no longer in use or irrelevant, you may deactivate the account. This article will help you with the steps to deactivate a YouTube account. Steps Under the Sprinklr Social tab, click Owned Social Accounts within Listen.In the Accounts window, click All Channels in the top left

Show caption preview for scheduled and draft posts while playing the video

Sprinklr allows you to view the captions for video posts in the draft and scheduled stages, ensuring consistency with the published posts where captions are already displayed. This feature will be available across all video posts, regardless of the channel. You can easily view the video captions in

Yammer Integration in Advocacy

Sprinklr Advocacy admins can use the capability of amplification to increase the reach and visibility of brand content by leveraging Advocacy integration capabilities with the most popular workplace collaboration Yammer. Supported IntegrationsBroadcast ImportanceBrands can significantly increase the

Automated Ads: Activity Log Enhancement​

Automated Ads Activity Log feature enhances your ability to track and audit changes made to Automated Ads campaigns and feed data within Sprinklr. ​This feature provides a comprehensive audit trail, distinguishing between dynamic and static changes, which aids in diagnostics and ensures transparency

Sending Follow up Emails/SMS to Customers

​Pre-requisite for configuring this node in ACW: Sprinklr Voice should be enabled for the environment and your user should have ACW View, Edit or Create permission​After agent fills ACW, a brand may need to send various communications to the customer on their preferred channels. This can include sen

Manage Records via ACW

Entities are objects that are stored inside a database. There are 3 types of entities: System Entity, Standard Entity (Entities which are common across all partners like case/profile/task) and Custom Entity (Entities which are made customized to the requirement of the client). Every entity consists

Introduction to Post Voicebot Handling

Voicebots play a crucial role in automating customer interactions and handling basic queries in customer service. However, there are scenarios where further actions are required after the initial interaction with a voicebot. This article explains the possible scenarios for post-voicebot handling ens

Select rules to execute when work is assigned

Unified routing gives us the ability to manage the assignment of cases or tasks in a more robust and precise way, which helps teams to manage their resources efficiently and cater customer queries proficiently and smoothly. In this article we will learn about how unified routing helps us to execute

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Capture Timestamps in Custom Fields

You can capture the time availability actions such as case creation time, case modification time, case action time, and macro application time.To capture timestamps of a particular action, such as case first assignment time, case first reply time, case re-opened time, or case closure time, you can c

What user level preferences are available in the care console?

User preference refers to the features that can be hidden or shown according to the ease of working of agents. The user can click on the ellipsis icon, and we can see the features of ‘Hide Notes’, ‘Hide Activities’ and ‘Hide Transcripts’ (in case of voice cases) in the reply box. This helps users to

Inbound Validation Flow​

You can validate your voice applications to detect configuration errors and streamline the manual review process of configurations. Currently, after implementation, a time-consuming manual review is conducted to verify the incorporation of best practices and the compatibility of configurations acros

Enhanced Modern View for Inbound Window in Distributed

With the v.19.8 release, Sprinklr Distributed is endowed with an enhanced UI that provides a fresh look to the platform. In this article, we provide you with the details of the changes you will view in the Inbound window within Distributed. To be able to use the enhanced Distributed modern view, you

Call Handling Configuration

Pre-requisite for configuring the Call Handling: Voice should be enabled for the environment and your user should have Assignment Engine: View, Edit and Manage Agent Voice permissions.​​​Business Use CaseIn a partner where voice is enabled, it is not necessary every user should be eligible to handle

New Fan Message Warning & Auto Update

Agents can be notified of new incoming fan messages even while they are already replying to another message on the same case. This feature enables them to select the context for the reply box. The agent's interface will vary depending on whether they are responding to a prior message or if the reply

Why Queue Monitoring is crucial for Supervisor?

Supervisors can use queue monitoring to check the pending cases, total wait time, SLAs and agents associated with different queues on one screen. ​Increase your team's efficeincy Monitor the overall health of Queues and agents present in queues to effectively manage influx of cases that are com

Channel-Wise Automated Ads Fields & Formatting Guidelines

OverviewThis document provides a comprehensive list of fields required for Automated Ads setup across multiple channels, including Meta, Google, LinkedIn, TikTok, Snapchat, and more. The formatting details ensure that advertisers follow the correct structure to avoid errors and streamline the ad cre

Use the IVR Loop Node to Process API Returned Lists

Sprinklr's Interactive Voice Response (IVR) system enables admins to loop through values within lists returned by APIs. This guide covers how to leverage the Loop node to iterate over each item in a list and dynamically perform actions on each value, such as sending individualized messages.​API

Group By in the Pipeline

When joining two data sources, you may need to group the data in some way to ensure that the join produces the desired result. You can group the data by a particular column and then aggregate the values in the other columnsHow to group by in Data PipelinesAfter you've added at least one data so