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Add Annotations on graphs in Listening dashboards

Annotations give you the ability to add annotations to certain charts. They are attached to the dates themselves, so can only be seen in a graph or chart where Date is the primary dimension. Once created, the annotation will appear as a small box on the graph that expands when hovered over. To acces

Knowledge Base Article

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Advanced Entities & Settings in Listening

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Visual Listening Governance in Listening

Revolutionize your brand monitoring with Sprinklr's Visual Listening Governance, providing a bird's-eye view of your brand's logos and their usage across various topics, saving you time and boosting efficiency.Sprinklr's Visual Listening Governance is a comprehensive solution to

Knowledge Base Article

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Advanced Entities & Settings in Listening

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How to Set Skills for the Calls?

Setting skills come handy when different sets of knowledge/ skills are required to resolve different types of customer issues. In such cases, setting skills in the IVR helps ACD in directing the call to the correct agent. Call gets assigned to the agent who possesses that particular skill. [Skills h

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How to Setup Business Logic

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News as a Listening Source

By adding News as a Listening Source, you can listen to and learn from News data.News helps in mass education and information, providing the latest news and current events around the world. Online articles are written specifically for the web and tend to be more concise, as it makes it easier to rea

Knowledge Base Article

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Web Sources

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Steps to Trigger a Discovery Run

How to trigger a Discovery Run:Open the Conversational AI Persona App and go to "AI Tools". Click on "Discovery Runs"​To start a new discovery run, click on "Add Discovery Run" in the top right corner and select the desired option.​If you want to use existing data from

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Discovery Runs

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How Manage Bulk Ads Imports

Perform bulk imports and manage your imports from a single window.While Bulk Importing Ads, you can check the status of your import from the File Ads Import window. You can also find a wholesome configuration of different columns furnishing you with details such as the Import Id, File Url, Creation

Knowledge Base Article

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Getting Started

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Conversation Cluster report: Actions & interactions

In this article, we will help you get familiar with the actions and interactions you can take in the Conversation Cluster report.After creating and analyzing the Conversation Cluster report in Conversation Insights, there are several actions and interactions you can take in the Conversation Cluster

Conversation Cluster Report

Knowledge Base Article

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Conversation Cluster Report: Actions & Interactions

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Filter Group Message for Telegram

In this article, you will learn about how to filter out group messages in Engagement Columns. Similarly, you filter the group message within the Rule Engine. To Filter Group Message in Engagement Columns Click the New Tab icon . Under the Sprinklr Social tab, cl

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Telegram

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Create a Video Type Post in Advocacy

Video Type posts are the type of posts that contain a Video that was explicitly added by the publisher using either the Digital Asset Manager or by manually uploading the video from the computer. How Media Type (Image/Video) Posts are Different from Link Type The most striking difference between a L

Advocacy - SES

Social - SES

Knowledge Base Article

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Content Curation

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Capabilities and Limitations of the Audience Manager

Retargeting custom audiences is an effective way of remarketing to keep your brands in front of bounced traffic after they leave your website. This will help you unlock the full potential of your advertising strategy by reaching the major chunk of users who do not convert right away. In this referen

Knowledge Base Article

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Troubleshooting & FAQs

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Create a PowerReviews Column

After the PowerReviews account is added in Sprinklr, you will be able to pull in all your native conversations and reply on the same. In the Engagement Dashboard, Sprinklr offers different column types for PowerReviews that can be added to the dashboard.Before You BeginBefore you can add PowerReview

experience:space

PowerReviews Reply Column

article:howto

Create a PowerReviews Column

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PowerReviews

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Understanding Permissions for Automated Campaigns in Sprinklr Ads

OverviewAutomated Campaigns (AC) in Sprinklr streamline the process of creating, managing, and optimizing ads at scale by linking campaigns with feeds, dynamic templates, and approval workflows. To ensure the right level of access and control, Sprinklr provides a set of permissions that define what

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Automated Campaigns Overview

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Sprinklr Marketplace UX for Adobe Analytics Integration

This article will assist you with the new marketplace UX for Adobe Analytics connectors.To Manage Permissions for New MarketplaceClick the New Tab icon. Under the Platform Modules, click All Settings within Platform Setup.In the Platform Settings window, select Workspace Roles or Global Roles within

Integrations

New Marketplace

#integrations

Adobe Analytics

Knowledge Base Article

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Adobe

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Ads Manager Roles & Permissions

This article will explain the governance permissions available for the Sprinklr Ads Manager and how to set up a Role.​​ Note: Do not create or edit Roles without first consulting your System Admin. Appropriate Roles for all users should have been made during Implementation.To Grant a Role Level Per

Knowledge Base Article

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Getting Started

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Check for Audience Overlaps in Ads Manager Pivot

This article will cover one of the most common use cases for using ads manager pivot. By grouping on audience name, you can easily check how many ads each audience is targeted to and understand if there is a huge overlap (audience is being overutilized).Checking for Audience OverlapNavigate to the A

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Advanced Use Cases

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How to Check if Creatives are Resonating with Audiences in Ads Manager Pivot

This article will cover one of the most common use cases for using ads manager pivot. By grouping various creative elements, you can check which element has been resonating well with your audienceEvaluate CreativeNavigate to the Ads Pivot dashboard.Click on the pencil icon on the right to open the P

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Advanced Use Cases

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Inline Edits in Ads Manager Pivot

This article will cover inline editing in ads manager pivot which enables users to quickly take actions with just a few clicks.Inline Edit Navigate to the Ads Pivot dashboard.Hover over any column value to check if it can be edited inline or not. If you see a pencil icon next to the value then the v

Knowledge Base Article

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Advanced Use Cases

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Persona Apps for Modern Marketers

For Sprinklr Marketing users, upfront information is critical to quickly identify top-performing content and campaigns to take appropriate actions. A persona-based interface gives Sprinklr users quicker access to relevant information. Personas solve for usability and reduce complexity through a simp

Persona Apps

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What are Marketing Persona Apps?

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Classified as a Listening source

Use Classified to track and analyze micro advertisement content on a wide range of clusters. Sprinklr supports Classified as one of its multiple Listening sources. Classifieds are micro advertisements available on Print and Digital Media. They are usually clustered into coherent groups. Integration

Knowledge Base Article

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Classifieds

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VKontakte as a Benchmarking source

​​VKontakte, VK in short,​​ is one of the biggest social channels in Russia. By having the ability to add accounts from this popular social platform in Benchmarking, you will have a more comprehensive benchmarking experience.​Overview of VKontakte as a sourceSource: VK (VKontakte)Source of data: Soc

Knowledge Base Article

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VK