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Introduction to Offline Conversions

Conversions API​The Conversions API is designed to create a connection between an advertiser’s marketing data (such as website events, app events, business messaging events and offline conversions) from an advertiser’s server, website platform, mobile app, or CRM to Social Media Platform systems tha

Knowledge Base Article

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Offline Conversions

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Use Care Console in Distributed to support care functions efficiently

Distributed users who are involved in customer care activities and responsible for managing case information for all the conversations, can make the best use of this feature that comes as a usability enhancement.Amplify customer satisfaction by empowering Distributed users to double up as customer c

Care Console

Distributed

Social - SES

Care Console in Distributed

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Knowledge Base Article

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Service (Distributed Admin)

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WeChat Welcome Message Functionality

You can send a welcome message, whenever a user opens the Wechat Service Account Scene Link for customer support. With a welcome message to the visitor, you can make communications more effective. Steps to Set Up WeChat Welcome MessageClick the New Tab icon . Under Governance Console, click Social A

WeChat Welcome Message

Knowledge Base Article

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WeChat Customer Service

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Sub-Campaign Rules Conditions

The following conditions are available for users to select while creating a Campaign Rule-Sub-Campaign Rule — ConditionsConditionDescriptionThe Properties of Sub-CampaignSet the conditions based on the following Sub-Campaign properties:ArchivedParent CampaignStatus User VisibilitySelect Date Field t

Sub-Campaign

Rule Engine

Conditions

Knowledge Base Article

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Sub-Campaign Rules

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List Picker Template

OverviewThe List Picker allows the customer to choose from a list of items. A list picker displays a list of items, and information about the items—such as product name, description, and image—in the Messages app on the customer's device. The customer can choose one or more items from the list

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List Picker

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Troubleshooting Steps

Microphone settingsMake sure apps have access to the microphone.​​ Note: Add the microphone if you don't see it after updating Windows 11. Give your apps permission to use it. Here's how: Select Start > Settings > Privacy & security > Microphone, and ensure Microphone access i

service channels - voice

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Telephony Services Troubleshooting

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Publish to Viber Service

You can use your Viber Service account in Sprinklr to send business messages to your customers. Sprinklr offers various publishing features that allow you to send well-formatted and engaging posts through your Viber Service account. ​This guide explains how to publish an individual post using a Vibe

Knowledge Base Article

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Publishing

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Rule to autofill email signature

An email signature is a block of text or graphics that is automatically appended to the end of an email message. It usually includes the sender's name, job title, contact information, and other relevant details such as social media links or company logo. The purpose of an email signature is to

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Email Signature

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Read Receipts for Amazon SES Emails

If your brand is utilizing Amazon SES for email services, you can enhance your experience by subscribing to outbound email events. This can be done through the AWS console for the specific email ID/domain, and the information can be accessed either on the UI or via API using webhooks. To initiate th

Knowledge Base Article

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Read Receipts

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Ignore Out-Of-Office Emails

Out of office emails are an automated response mechanism used by users to indicate their unavailability, such as during a vacation, business trip, or other absence. However, when an end customer has an existing case associated with their profile and sets an out of office reply, a reply from the bran

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Ignore auto response emails

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Create reporting widgets to analyze Twilio pricing

Businesses using Twilio are charged per conversation.Brands can leverage Sprinklr reporting to view various Twilio insights!To create a reporting widgetClick the New Tab icon. Under the Sprinklr Service tab, click Care Reporting within Analyze.On the selected dashboard, click Add Widget in the top r

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Twilio

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Adding a Netcore SMS account

​You can instantly connect with customers globally using their most preferred communication method: text messaging. Within Sprinklr, you can add your Netcore account to be able to send text messages along with a single image.To send SMS from Sprinklr, you need to create an SMS template and get

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Netcore

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Facilitating Customer Journeys

Sprinklr’s Journey Facilitator helps marketers create unified, omnichannel customer journeys using a visual, state-of-the-art flow builder. Brands can express appreciation for a customer's patience during a previous order by sending vouchers, thereby reinforcing their importance and fostering c

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Journey Facilitator

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Effective Proactive Messaging Strategies

Brands can utilize push notifications and proactive communication through emails, social media and messaging apps to provide customers visibility into the status of their orders and facilitate post-sales interactions. While traditional communication channels suffice, utilizing proactive messaging ca

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Proactive Messaging and Notifications

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About New Custom Field Editor

Custom Field Editor (Previous)Custom Field Editor (New)​​Improvements in the New Custom Field EditorEnhanced UI: Better segregation and grouping of the fields on UI.Ability to change the Field Type of Custom Fields from Multi to Single: ​Multi Select to Single Select Text Multi to TextWhenever a Mul

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Custom Fields

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WeChat API Capabilities and Limitations in Sprinklr Distributed

WeChat is a Chinese social media mobile application with over 1 billion active users per month. With its broad reach, extensive user base, and diversity of conversation, WeChat offers a unique opportunity for brands to engage at the forefront of trends.This article covers the API capabilities and li

Social - SES

DST - SES

Knowledge Base Article

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Channel Limitations (Distributed)

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Introduction to Autofill rules

Leverage autofill rules in Sprinklr's Rule Engine to control the properties of messages in Publisher screen. Create Autofill Rules to pre-populate content in the publisher window based on the set conditions and is best used to apply properties as soon as a user opts to create a message. Autofill rul

Autofill

Autofill Custom Poperties

Rule Engine

Autofill Rules

Knowledge Base Article

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Autofill rules

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About Custom Fields

In this article, we will get a brief introduction to custom fields.What are Custom Fields?​Custom fields are fully customizable properties and tags that are enlisted in the Sprinklr Platform at several feature levels called Asset Classes. The Asset classes are Account, Outbound Message, Message, Pro

experience:space

article:howto

Custom Fields

module:settings

Knowledge Base Article

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Custom Fields

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X Advertising Parity

Learn about Sprinklr's capabilities on X Advertising that are at par and even better than you can get on the native platform.​Through X Ads in Sprinklr, you can advertise to an audience of more than 535 million global monthly active X users (https://business.x.com/en/advertising.html) allowing

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Advertising Channel Parity

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What Can Cause TikTok Ad Accounts to Deactivate?

Sprinklr uses access tokens, which are provided by social networks, to connect to your social accounts. When an access token expires or becomes invalid, you must reconnect your social account to Sprinklr (see Re-Add a Deactivated Account in Sprinklr). Doing this generates a new token. Each social ne

Knowledge Base Article

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Troubleshooting & FAQs