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Co-browsing Recording

Training and Quality Assurance, Compliance and Audit.​It serves purposes such as security monitoring, assessing agent performance, and deriving insights for improvement.  Enablement: To access and view these recordings in the Care Console, please reach out to support at tickets@sprinklr.com.

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Co-browsing

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Setting up a Response Event Workflow

The Survey Response Event enables organizations to automate actions based on survey responses. Businesses can trigger follow-up actions by setting conditions based on answers like sending emails, creating cases, or updating customer profiles. This event streamlines the process of responding to surve

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Workflows Overview

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Use Cases of Appointment Booking

Video ConsultationUsing appointment choice, customers can schedule video calls in pre-defined slots for the purposes of consultation. This consultation can take many forms like coaching/tutoring in the educational sector, telemedicine in the health industry, scheduled promotional product tours in e-

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Appointment Booking

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Badge Management

With Sprinklr's Community product, your valued customers can unlock exclusive badges for their profiles in the Community Forum. These badges serve as visual acknowledgements of their unique accomplishments and notable milestones within the Community. By obtaining badges, your customers are enco

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Gamification & Screener

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Contests Management Overview

The contest feature on a community is a powerful tool that allows businesses to engage their community members in interactive and exciting competitions. It provides a platform for brands to run various contests, encourage user participation, and foster a sense of community among their customers. Thi

Community Builder

Community

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Contests

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Configuring Contests

PermissionsThe users must have the Manage Contests permission under Care Community to use this feature. Within the Content Settings tab of the Community Builder, click the Contest tab on the left.Slide the toggle to the right to Enable Contests which will allow permissioned community users to create

Community Builder

Community

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Contests

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Sub-categories

The Sub-categories widget allows users to browse topics in a particular category. This widget is ideal for users who want to explore content that is relevant to a specific category. This widget simplifies navigation by allowing users to search for a sub-topic falling under a broad category in an org

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Widget Library

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About Tiered Approvals

The Tiered Approval section of Governance has to do with Publishing (or Paid if applicable) content from the brand’s accounts. By creating a tiered approval you are creating an approval path that a message has to go through before getting published. Navigate to Tiered Approvals Click the New

experience:space

Tiered Approval Permissions

article:howto

release:N-A

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Tiered Approval

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Use Date Range in Reporting Dashboard to Customize Time Intervals

Dynamic Date RangeThe Date range option is most useful in cases where you need reporting for a specific duration, for which dates will vary. For instance, you may look for a post's reporting for the 2nd or 3rd week after it was published. Or you may look for reporting on a video for one week st

Dynamic Date Range

Dynamic Date Range in Reporting Dashboard

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Advanced Features

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Inbound Reporting Value Realisation

UseOpportunityValueVisualize inbound sentiment using Sentiment and Inbound Count.Understand how customers are typically interacting with your brand when they send an inbound message. For even more granularity, break sentiment out by message type. More often than not, publicly available comments/repl

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Advanced Features

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Unified Widget Warning System

In an effort to improve your experience and simplify the interface, all widget-level warnings/alerts have been consolidated into a single warning icon per widget. With a unified warning icon, you can easily access all relevant alerts and warnings for a specific widget, without feeling overwhelmed by

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Advanced Features

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Group By in the Pipeline

When joining two data sources, you may need to group the data in some way to ensure that the join produces the desired result. You can group the data by a particular column and then aggregate the values in the other columnsHow to group by in Data PipelinesAfter you've added at least one data so

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Data Flow

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Manage Resources Effectively

In today's environment where customer demands are increasing, and competition is becoming more intense, managing resources is all the more critical. Long wait times, inadequate staffing levels, and poor resource allocation can all result in frustrated customers, leading to a decline in customer

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Improve Productivity with Supervisor Console

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Stacked Column widget

The Stacked Column widget is a type of chart that represents data with multiple categories or groups and compares the total value of each category while also showing the relative contribution of subcategories to that total.In a Stacked Column chart, the categories are represented by vertical bars th

Stacked Column Widget

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Types of Widgets

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Chord Chart widget

The Chord Chart widget is a visualization that can help users analyze the relationship between two categories. It displays a circular diagram where an arc represents each category, and the chords connecting them represent the strength and direction of the relationship between the categories.Thicker

Chord Chart Widget

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Types of Widgets

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How to show brand account details upfront in a fan message in conversation?

When messages sent to multiple brand accounts are there in one case and the agents also have access to the multiple brand accounts and they want to see the brand handle to which the message was sent upfront in the conversation so that they can reply using the same brand handle so they can view the b

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Troubleshoot & FAQs

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Filter Options in the Ads Manager

When you apply filters in the Ads Manager, you can customize your view of Paid Initiatives, Ad Sets, and Ad Variants to find and manage relevant data quickly. In this article, we will guide you through the following filter actions in Ads Manager:Apply FiltersSave FiltersManage Saved FiltersDate Rang

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Ad Campaign Management

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How to Edit Ad Creatives in the Ads Manager

To Edit Creatives in Ads Manager1. Click the New Tab icon . Under the Sprinklr Marketing tab, go to the Advertising tab and click Ads Manager within Analyze.2. Click Ads from the Section bar of the Ads Manager window.3. Select your desired Ad(s) by checking the box alongside and click View and Edit 

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Ad Campaign Management

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How to Find and Replace in Ads Manager via Ads Macros

Sprinklr Macros within Sprinklr Marketing (Ads) can be used to make multiple changes to entities at once, creating efficiencies in your workflows. It also allows you to update the names of your Ads with ease, using intuitive find & replace functionality to update text across your ad entities.Not

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Ad Campaign Management

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Appointment Booking Reporting

Following are the metrics and dimensions used for appointment booking reporting widgets.​Past Reporting: CountFuture Reporting: Task CountCommon Metrics:Appointment Slot DurationAppointment DurationAppointment Slot CapacityAll DimensionsAppointment StatusAppointment Status ReasonAppointment Assigned

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Reporting