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Product Assets

Product CardProduct Card is used to display information about the brand’s product to their users. Brands have the capability to actively engage through this card which will include - the image, headline of the product, the details of the product along with a button label (which can be customized to

Knowledge Base Article

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Rich Text Assets

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Single Sign-On (Advocacy)

This is the most recommended way of signing up to an Advocacy platform. If your company has added Single Sign-On app on Sprinklr environment, you can easily get it enabled for Advocacy platform as well to allow employees to login using their corporate credentials.Users can find and click the Log In

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Login (Advocacy)

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View Reporting for Global Filtering in Distributed

Distributed users with access to the same ad account are able to view all the data corresponding to all the other users/stores. However, the admins have control over what Distributed users are creating and spending in reporting dashboards. Admins can determine that the Distributed users can see only

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Miscellaneous (Distributed User)

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Customer-Initiated Co-Browsing

Enter Co-browsing session for agents in the care console.The 'Enter Co-browsing' session feature has been designed to accommodate scenarios where agents can commence co-browsing with customers without the need for an intervening live chat​The user experience (UX) is as follows: Customers share a 6-d

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User/Agent Journey

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Calibration Reporting

Auditor-wise Calibration ReportThis widget offers valuable insights into the alignment between an auditor and a calibrator. Alignment is calculated by determining the number of parameters where the scores provided by both the auditor and calibrator match, divided by the total number of parameters. T

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Calibration Reporting

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Calibration FAQs

Here are some common questions regarding calibration and their answers:How can we decide which cases to choose for calibration?For ATA calibration, you filter cases based on conditions specific to your use-case, similar to how you assign cases for basic evaluation via sampling. For P2P calibration,

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FAQs

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Delete your Advocacy account in Sprinklr Extend app

This article provides a step-by-step guide to deleting your Advocacy account in the Sprinklr Extend app. Steps to Delete your Advocacy account in the Sprinklr Extend app Click the Profile image in the top right corner.On the Profile page, scroll down to the Delete Account section.Click Delete A

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Setup Advocacy Account

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Approving and Managing Reward Requests on Site

This article guides admins through viewing, approving and rejecting reward requests within the Reward Engine. It explains what happens when requests are rejected, how tokens are handled and how admins can efficiently manage requests using filters and sorting. By following these steps, admins can man

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Manage Rewards and Requests

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Overview of Advocate State Transitions & Workflows

Advocate State Transitions and Workflow in an advocacy program refer to the various stages and actions that advocates go through after onboarding the platform and during their engagement with the program. Importance:  These state transitions and workflow help program administrators track a

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Advocacy User Management

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⁠ Approval Workflows (Advocacy)

Advocacy posts cannot be approved or rejected from the advocacy site. It has to be done from the Sprinklr system. For details, see: Content Management Using Engagement Dashboard

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Content Creation and Management

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Change Default Reply Handle for X

The reply handle for X can be changed on Sprinklr platform as desired. You can either change the handle while replying to an X message from Agent Console or Engagement Dashboard or set it as default by creating an Autofill rule in Rule Engine.Update from Agent ConsoleClick the New Tab icon . Under t

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Getting started

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Create a Column for X Replies

Engaging on X through Sprinklr platform allows you to increase awareness and further expand your brand's audience. Within the Sprinklr Engagement Dashboard, you can add Reply as a column type which helps in managing the replies that have been sent through the brand's account. In this artic

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Engage with your fans

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Snapchat Ads Pixels

About Snap PixelSnap Pixel is a tracking tool offered by Snapchat that allows advertisers to measure the effectiveness of their ads and better understand how users interact with their website or app after clicking on a Snapchat ad.​Snap Pixel works by placing a small piece of code on the advertiser&

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Advanced Snapchat Capabilities

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X Housing, Lending, and Employment (HLE) Compliance

Advertisers must adhere to certain policies such as Special Ad Category for Facebook, Housing, Lending, and Employment (HLE) policy for X, and Credit, Housing, or Employment (CHE) policy for Snapchat in order to protect people against discrimination in housing, employment, and credit advertising. In

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Publish Twitter Ads

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Create X Flexible Audience

X Flexible audiences allow you to build and save audience combinations based on existing tailored audiences or subsets of existing tailored audiences. You can target members of a subset of tailored audiences based on the recency and frequency of interaction.In Sprinklr Audience Manager, you can incl

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Twitter Advanced Capabilities

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Snapchat Ads Optimization

Optimize your Snapchat Ads towards a specific action such as installing your app, watching a video, or completing a purchase with goal-based bidding. In this article, you'll learn about the Snapchat optimization goals available in Sprinklr and how to setup the optimization goals for Snapchat Ads.​En

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Compose Snapchat Ads

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Admin Home Page

The home page is a critical aspect of the Admin Persona for managing and monitoring the activities of all the agents and supervisors within the platform. Upon logging in, Home Page gives a thorough overview of their team's key performance metrics, enabling Admins to quickly evaluate the perform

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Voice Admin Home Page

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Email Notification Templates for Advocacy

Email Notification Templates within an advocacy program serve as pre-designed email formats that automate notifications to users based on specific actions or events. These templates can be personalized with dynamic variables, enhancing communication's effectiveness. By ensuring consistent, timely, a

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Platform Configuration

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Create Task Views

OverviewViews let you view the information relating to Tasks and Projects within your Portfolio in different ways. You can create and save multiple different views with filters set to the requirements of different team members or to visualize different aspects of your project. You can create Task Vi

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Manage Task Views

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Creative Library Autofill Rule Conditions & Actions

Leverage Creative Library Rules to automate filling out Custom Fields in Ads Creative Library.​Using the Creative Library Autofill Rules, advertisers can set certain rules on Ad Creatives before publishing them. This capability improves the Ad Creative configuration process through automation before

Advertising

Paid Rules Engine

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Getting Started with Creative Library Rules