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Build an AI Model to analyze product feedback in the automobile industry

Building an AI Model to analyze product feedback in the automobile industry is an effective way to gain valuable insights into customer sentiment and identify areas for improvement in product design and performance. ​Here's how it could work: Businesses can use Sprinklr AI Studio to create a Pr

Insights

AI Studio Use Cases

ai studio

Knowledge Base Article

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Building an AI model to analyze product feedback in automobile industry

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Call Recordings

Brands have the option of recording video calls between agents and customers. These recordings can be reviewed later for compliance and training agents.Brands can choose from one of the two recording modesSingle Participant recording (Default): See active speaker’s video only (either agent or custom

Service

Knowledge Base Article

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Additional Features

RS
Publish Snapchat Spotlight via Sprinklr

This article will cover the steps and guidelines on how to publish Spotlight to Public Profiles( linked to Snapchat Business account) using Sprinklr. Note: This capability needs a specific setup. Get in touch with your Success Manager to get this capability enabled in your environment. Steps to Pub

Publish Snapchat Spotlight

Publish Snapchat Spotlight via Sprinklr

social

Snapchat Spotlight

Knowledge Base Article

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Snapchat Business

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Reddit Capabilities and Limitations

Reddit hosts online conversations among more than 330 million monthly users in nearly 150,000 active communities. With its broad reach, extensive user base, and diversity of conversation, Reddit offers a unique opportunity for brands to engage at the forefront of trends. With Sprinklr's Reddit suppo

social

Sprinklr Social

20.10

Social - SES

+2

Knowledge Base Article

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Getting started with Reddit

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Two-Factor Authentication for Existing Users & at User-Level

You can add a second layer of security to your Sprinklr accounts using the Two-factor authentication. Once this is added, users will have to enter TOTP (Time-based One-Time Password) in addition to their username and password. Follow the steps mentioned below to set up 2FA in Sprinklr for existing

social

Knowledge Base Article

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Advanced Capabilities

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On-Demand Case Summary

Using Sprinklr AI+ in Care Console, it is possible to instantly produce a case summary of the text-based communication between a customer and the brand upon request without having to read the full conversation. The summary provides a concise overview of the conversation, highlighting key points and

case summary

ChatGPT

Care Console

Service

Knowledge Base Article

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Agent Assist

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Case Summary

Case Summary provides a quick overview of a case, allowing agents to grasp the context at a glance without reading the entire case history.All cases created in Sprinklr include a Summary field, where agents can enter notes that highlight key details. This field is also included when exporting a case

Service

Knowledge Base Article

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Case Summary

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Manage Deployments

You can manage existing AI deployments directly from the Record Manager screen in AI+ Studio. Click the vertical ellipsis (⋮) next to the desired deployment to access available actions.​Available ActionsEdit Pipeline: Modify the pipeline configuration for the selected deployment.Edit Details: Update

marketing

Insights

social

Service

Knowledge Base Article

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Use-Case Deployments

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Agent Change Log Report

The Agent Change Log Report provides a comprehensive log of all changes made to a user within the Sprinklr System, including the method of change and precise timestamps.It tracks updates to User System Properties, User Custom Fields, Routing Skills-Proficiencies, and other routing settings.Furthermo

Service

Knowledge Base Article

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Detailed Report Glossary

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Create an Outbound Column

Outbound Columns provides multi-column layouts using those you can monitor, engage, and take action on messages within Sprinklr. In this article, you can explore how to use Outbound Dashboards to keep abreast of conversations about your brand.Steps to create a Workflow ColumnClick the New Tab icon.

Engagement - SES

create outbound column

social

outbound column

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Knowledge Base Article

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Dashboard & Column Setup

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User

1. Creates a new UserEndpoint: POST /paid/governance/create/userRequest Body :Field DescriptionsFieldTypeRequiredDescriptionemailStringYesEmail address of the usernameStringYesFull name of the userprofilePictureStringNoURL of the user's profile pictureteamsListNoList of team associations for th

marketing

Knowledge Base Article

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Governance

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Update the status of the tasks in bulk

Want to update the status of multiple tasks at once? This is easily possible with the application and usage of macros. This is easily possible with the application and usage of macros. By defining your macro appropriately and applying it on tasks, users can change the status of the selected tasks in

marketing

Task

Status Update

Task Management

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Knowledge Base Article

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Advanced Task

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Get Predicted Engageability of Messages with Intuition Model

Brands get thousands of messages daily on social media channels. Such high volumes of messages make it very difficult for these brands to manage their social conversations. It’s a nightmare for the community managers of such brands to go through such an enormous number of messages and based on certa

Engagement - SES

Outbound Message

social

thirdpane

+3

Knowledge Base Article

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Leverage AI for Better Engagement

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Sprinklr Copilot for Social - An Overview

IntroductionSprinklr Copilot for Social is your smart assistant built to streamline the daily workflows of Social Media Managers and Reporting Analysts, from planning to reporting. Whether you're evaluating performance, uncovering content trends, or exploring platform features, Copilot empowers you

Publishing - SES

Sprinklr Social

New Article

20.10

+2

Knowledge Base Article

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Social Copilot

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How to Create and Edit Dynamic Image Templates

​Combine graphics and texts to create beautiful and user-friendly creatives for your campaigns. Dynamic Image Template is an effective tool when it comes to creating personalized ads at scale. This tool gives you a platform where you can easily combine various graphics layers and dynamic information

marketing

Knowledge Base Article

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Create and edit Dynamic Image Template

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Monitor Real Time Performance

Monitoring the real-time performance of your agents is necessary to ensure compliance and productivity of agents, which ultimately impact critical business metrics like SLAs, CSAT and much more. The Supervisor Console provides you with the tools to not effectively monitor but take proactive measures

Service

Knowledge Base Article

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Improve Productivity with Supervisor Console

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Configure a Vanity URL for Sprinklr or Custom/Branded Subdomain

A vanity URL is a unique web address that is branded for marketing purposes. It is easy to remember, share and can be used for publishing. Sprinklr supports two types of vanity URLs: Sprinklr Vanity URLs and third-party Vanity URLs which can be created with the pro domain of a URL shortener. Importa

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Enablements

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Sprinklr Knowledge Base

Sprinklr’s unified Knowledge Base helps you deliver a superior self-help experience across the digital channels customers prefer — reducing agent contact volume and empowering customer service teams to leverage proven, consistent information to drive faster resolutions.​You can effortlessly create a

Knowledge Base

Service

Community

Knowledge Base Article

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Introduction to Sprinklr Knowledge Base

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Ads Dashboard Navigation & Actions Available

Dashboard ActionsOn the Ads Reporting Dashboard window, hover over the Options icon  in the top right corner of the dashboard. Dashboard Header ActionsBefore Entering Edit ModeAfter Entering Edit Mode​Dashboard Actions — Field Descriptions#Header ActionDescrip

marketing

Knowledge Base Article

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Dashboard

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Compose Pinterest Shopping Ads

Pinterest catalogs are the fastest way to get your products onto Pinterest. You can turn your entire product catalog into product Pins, all at once. Shopping Ads allow advertisers to easily promote products from their product catalog as single product ads on Pinterest. In Sprinklr, you can easily cr

marketing

Knowledge Base Article

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Publish Pinterest Dynamic Product Ads