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Use CharCount operators for searching content having particular characters count range

Learn how to use the CharCount operators to fetch mentions containing characters in a specific range.​​Sprinklr's ​​CharCount​​ operators allow you to fetch conversation on the basis of the number of characters in an article/ conversation. By using this operator, you can monitor your marketing

Character count

CharCount

CharCount Operators

Knowledge Base Article

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FAQs and Advanced Use-cases

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Sending Follow up Emails/SMS to Customers

​Pre-requisite for configuring this node in ACW: Sprinklr Voice should be enabled for the environment and your user should have ACW View, Edit or Create permission​After agent fills ACW, a brand may need to send various communications to the customer on their preferred channels. This can include sen

Knowledge Base Article

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Sending follow up emails/sms to customers

RS
Understanding the Trends: Content Strategy

Struggling to understand the Trend widgets? Don’t worry!   Content Strategy  ⬆ Post Volume Trend, ⬇ Post Average Engagement Trend -> Possibility of Content Overload Seeing a significant increase in post volume while observing a decrease in average engagement might indicate content overload. You m

Knowledge Base Article

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Benchmarking Dashboards

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Add Briefs in your messages

In this article, you can learn how to add Briefs to your messages. Message Briefs aim to concisely convey the core idea of a message, including all necessary details in the shortest manner possible. A set of instructions can be provided to the relevant team members as pointers to keep in mind while

messages

briefs

Knowledge Base Article

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Content Briefs

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What is the Quick Publisher?

Quick Publisher allows you to create and publish your marketing posts quickly. We suggest you to use Quick Publisher when you have the copy and creative ready for your post and want to publish it asap.It asks you for the Account, content, creative, campaign, and tagging properties. You will need to

publishing

Quick Publisher

Knowledge Base Article

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What is Quick Publisher?

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Sub-categories

The Sub-categories widget allows users to browse topics in a particular category. This widget is ideal for users who want to explore content that is relevant to a specific category. This widget simplifies navigation by allowing users to search for a sub-topic falling under a broad category in an org

Knowledge Base Article

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Widget Library

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Play video assets while publishing

The option to play videos directly from the Publisher allows you to verify the quality of your video content quickly and efficiently, without ever needing to interrupt your publishing workflow. You can even play videos right after you've uploaded them into the platform, letting you confirm the

Publishing - SES

Social - SES

Knowledge Base Article

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Advanced capabilities

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Add Video to Reporting Widget Descriptions

Many times, you might need to add videos into the reporting dashboard widgets. For example, for scenarios where you want to add a “How to use this widget” in the dashboard. To achieve this, you can upload a video file from the Asset Manager into the description field in a custom reporting widget. Th

Reporting - SES

Social - SES

Knowledge Base Article

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How to create a new widget

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Show caption preview for scheduled and draft posts while playing the video

Sprinklr allows you to view the captions for video posts in the draft and scheduled stages, ensuring consistency with the published posts where captions are already displayed. This feature will be available across all video posts, regardless of the channel. You can easily view the video captions in

Publishing - SES

Social - SES

Knowledge Base Article

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Advanced capabilities

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Details - Security Update to Meta Media Data

We are changing how we store digital media (e.g. Photos, videos) originating from Meta (Facebook, Instagram, WhatsApp) private conversations. While these updates will enhance the way Sprinklr stores the media assets of customers, they might also require to do a one time adjustment in their workflow

Knowledge Base Article

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Meta Media Access Updates

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Manage Records via ACW

Entities are objects that are stored inside a database. There are 3 types of entities: System Entity, Standard Entity (Entities which are common across all partners like case/profile/task) and Custom Entity (Entities which are made customized to the requirement of the client). Every entity consists

Knowledge Base Article

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Manage entities through ACW

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Global Field Library

The Global Field Library addresses the issue of duplicate fields being created for identical purposes across multiple disposition plans. This allows users to reuse fields across different disposition plans, ensuring consistency and efficiency.Global Fields: Fields that can be reused across different

Sprinklr Service

20.7.1

New Article

Knowledge Base Article

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Global Field Library

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Understand your Audience

Understanding your audience involves analyzing the characteristics of the people who engage with your brand's content on social media. This can help you gain insights into your target audience, including information such as age, gender, location, and interests. By understanding your social medi

Knowledge Base Article

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Standard Reporting Dashboard

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Include Definitions in Reporting Exports

You can choose to include metric definitions in exports from Reporting Insights. The exported excel sheet will contain an extra column for the metric definitions.This topic discusses how to add the column.Steps to Include Definitions in Reporting ExportsClick the New Tab icon. Under the Sprinklr Soc

Reporting - SES

Social - SES

Knowledge Base Article

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Scheduled Exports

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Inbound Reporting Value Realisation

UseOpportunityValueVisualize inbound sentiment using Sentiment and Inbound Count.Understand how customers are typically interacting with your brand when they send an inbound message. For even more granularity, break sentiment out by message type. More often than not, publicly available comments/repl

Reporting - SES

Social - SES

Knowledge Base Article

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Advanced Features

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How to See Adjust Insights in Ads Reporting & Ads Manager

​​You can use a specific set of metrics to create Ads Reporting widgets that combine Adjust with your web and social ad performance data. You can also see how web activity is driven by different ads, accounts, or channels.You can use Adjust Event and Standard metrics with&nb

Knowledge Base Article

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Reporting & Analytics

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How to Apply Google Analytics Web Analytics through Ads Composer & Ads Manager

Using Web Analytics to add parameters:- Ads ComposerAds ManagerSetup the Web Analytics based on your required Tracking paramters needs to ensure the cirrect utm parameters are being applied through Web Analytics Profile either through Account Level or Ad Level.Click the New Tab icon . Unde

Knowledge Base Article

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Publishing & Optimization

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Value Proposition for the Adjust Ads Integration

Perosona​CategoryChallengeSprinklr FeatureAdvantageAds Insights AnalystUnified ReportingSiloed Data of Adjust and Social Channels making difficult to understand the complete funnel to understand the ROIAds ReportingInsight Generation from Unified View of Adjust and channels Metrics and Dimensions​​​

Knowledge Base Article

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Getting Started

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Snapchat Pixels

Snap Pixel is a tool that enables advertisers to measure the effectiveness of their campaigns in driving customer actions across multiple devices. It is a small piece of JavaScript code that can be easily installed on your website. What can the Snap Pixel do for you?With Snap Pixel, you can track ho

Knowledge Base Article

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Snapchat Pixel

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Contests Management Overview

The contest feature on a community is a powerful tool that allows businesses to engage their community members in interactive and exciting competitions. It provides a platform for brands to run various contests, encourage user participation, and foster a sense of community among their customers. Thi

Community Builder

Community

Knowledge Base Article

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Contests