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Chord Chart widget

The Chord Chart widget is a visualization that can help users analyze the relationship between two categories. It displays a circular diagram where an arc represents each category, and the chords connecting them represent the strength and direction of the relationship between the categories.Thicker

Chord Chart Widget

Knowledge Base Article

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Types of Widgets

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Guided Workflows in Care Console

How Guided Workflows guide agents through the interaction with customers — delivering step-by-step talking points and the next best actions to drive a better, more reliable customer experience.A Guided Workflow is a business process automation tool that collects inputs and performs actions as per th

Knowledge Base Article

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Guided Workflows in Agent Desktop

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How to show brand account details upfront in a fan message in conversation?

When messages sent to multiple brand accounts are there in one case and the agents also have access to the multiple brand accounts and they want to see the brand handle to which the message was sent upfront in the conversation so that they can reply using the same brand handle so they can view the b

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Troubleshoot & FAQs

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Introduction to Post Voicebot Handling

Voicebots play a crucial role in automating customer interactions and handling basic queries in customer service. However, there are scenarios where further actions are required after the initial interaction with a voicebot. This article explains the possible scenarios for post-voicebot handling ens

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Post Voicebot Handling

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What are Entities?

OverviewEntities are nouns that customers use, such as product names or colors. However, entities can also be values like email addresses, serial numbers, or the last four digits of a credit card. These entities are detected from the data using a model that employs POS (part of speech) dependent rul

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Setup Entities

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RSS Feeds Integration in Advocacy

RSS (Really Simple Syndication) feeds are a format used to distribute frequently updated content from websites or blogs. Admins can integrate RSS feeds from into the Advocacy site so that articles from any internal/external site can be automatically published on the Advocacy site and can be shared

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Integrations

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On-Demand Publishing Skill

OverviewThe On-Demand Publishing skill allows you to publish text, assets, or images directly to the user based on specific functions.Note: Alternatively, you can use the Dialogue Tree Invocation function to configure the same.Steps to Configure an On-Demand Publishing SkillWithin your conversation

Knowledge Base Article

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Dynamic Workflow

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How to Approve Intent Model Feedback?

​Steps to Approve Intent Model FeedbackOpen the Conversational AI Persona App and go to "Test". Click Message Validation OR Intent Test Projects.In the "Message Validated" window, a user will be able to view all validated phrases along with their expected intent.​Click the Eye ic

Knowledge Base Article

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AI/NLP Testing

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User Group Assignment Settings

User group settings encompass assignment configurations inherited by users from the user groups they belong to. Assignment settings defined at the user group level are applied to all users within the group. Whenever a user is added to or removed from a group, assignment settings automatically adjust

Knowledge Base Article

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Setting up Agents for Routing

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Inbound Validation Flow​

You can validate your voice applications to detect configuration errors and streamline the manual review process of configurations. Currently, after implementation, a time-consuming manual review is conducted to verify the incorporation of best practices and the compatibility of configurations acros

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Validation Flow

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Create a Branded Site Experience

Branded Site Experience, a strategic practice, involves the customization and tailoring of visual elements on a platform to align with an organization's brand identity. This encompasses integrating unique design elements such as logos, colours, fonts, labels, and imagery, consistently following

Knowledge Base Article

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Platform Configuration

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Add Corporate Account's Post on the Advocacy Site

Understanding Brand Posts/Corporate Account Posts Brand posts are strategic communications that a company shares on its official social media channels. These posts aim to align with the target audience and strengthen the brand's identity. They encompass announcements, product launches, and a va

Knowledge Base Article

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Content Curation

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Publish to MS Teams

You can use the key publishing capabilities in Sprinklr to enhance the content you publish to MS Teams. This article describes MS Teams' specific capabilities for publishing. You can publish to MS Teams Channel and MS Teams Profile. To publish to MS Teams Channel and MS Teams ProfileClick the N

Publish to MS Teams

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MS Teams

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Add a Microsoft Teams Bot in Sprinklr

Sprinklr now supports the use of Microsoft Teams as a channel, allowing you to group channels related to a specific topic, brand, or category into a single column and track all metrics. You can also create cases and pull messages from other Teams apps. Messages can be pulled from all of the brand&#x

Microsoft Teams

MS Teams

Add a Microsoft Teams Bot in Sprinklr

Microsoft Teams Bot

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MS Teams

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Create a column for Carfax

After the Carfax account is added in Sprinklr, you will be able to pull in all your native reviews and reply on the same. In the Engagement Dashboard, Sprinklr offers different column types for Carfax that can be added to the dashboard. In this article we will cover the steps to create an engagement

article:howto

carfax

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Carfax

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Product Insights on owned accounts

By adding an Account to a Product, you can pull content from your owned Account pages into Product Insights reporting. This allows users to utilize product-based accounts (like a specific Facebook Page dedicated to a product) to gain a comprehensive view of customer feedback. Additionally, any Accou

Knowledge Base Article

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Sources

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Publishing on Stack Exchange

Stack Exchange is a large and much trusted online community consisting of 170+ Q&A websites on topics in diverse domains. Each site covers a specific topic, where questions, answers, and users are subject to a reputation award process. The reputation system allows the sites to be self-moderating

Publishing on Stack Exchange

Publishing Answers on Stack Exchange

Publishing Comments on Stack Exchange

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Stack Exchange

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Line Reporting Metrics

LINE MetricsMetricsDescriptionsVolume of LINE Brand Initiated ConversationsThe count of conversations that were started by the brand.Volume of LINE Brand RepliesThe count of replies from the brand to a message.LINE Message BroadcastThe number of Broadcast Messages sent.LINE Account Blocked CountThe

LINE

Ads Reporting

report

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LINE

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Clone a Dashboard Widget

Reporting dashboard allows cloning of existing widgets within the same or to some other dashboard, this saves time and helps for easier analysis in many scenarios. For example, your brand manager might create widgets to identify the campaign reach by specific demographics. These widgets could then b

Reporting

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Set up Reporting Widgets

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Counter Summary Widget

The Counter Summary widget provides a simple and intuitive way for users to have a quick summary of a key performance indicator (KPI) or metric, like the number of mentions or the number of distinct users for the applied filters. The widget also allows the users to drill down into more detailed info

Counter Summary Widget

Knowledge Base Article

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Types of Widgets