Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.3K)

SH
Voice Admin Persona Overview

The admin persona plays a crucial role in the effective management and oversight of the voice management system. As an administrative user, the admin persona has extensive control and responsibility over the configuration, monitoring, and optimization of both outbound and inbound calls to get the be

Knowledge Base Article

 • 

Overview

RS
View and Manage User Generated Content

User Generated Content (UGC) is a pivotal feature within an Advocacy program that allows advocates to suggest content. UGC refers to the Content Suggestions made by advocates who are part of the program. By incorporating UGC, brands can amplify their message, establish credibility, and foster a sens

Knowledge Base Article

 • 

Suggest Content

SH
About Day & Hour Bid Multipliers

While configuring Strategy Group Smart Bidding, you have the ability to configure Day and Hour Bid Multiplier. Configuring Smart Bidding Day and Hour Bid Multiplier will help you increase or decrease the bid values for a specific duration across the week.It will also help multiply your manual bids l

Knowledge Base Article

 • 

Setting Up Smart Bidding

SH
Forums as a Listening source

By adding Forums as a Listening Source, you can listen to and learn from forums data.​Sprinklr supports Forums as one of its various Listening Sources. Forums, or message boards, are online discussion sites where people can hold conversations in the form of posted messages. The Internet forums commu

Forums as a Listening Source

Knowledge Base Article

 • 

Web Sources

SH
Draft Update Rules

SummaryDraft Update Rules are initiated on existing Drafts. If a draft update rule is set up and enabled, and the conditions are met, then the action setup takes place.How to Set-UpClick the New Tab icon and select Rule Engine under Collaborate.In the top right corner of the Rule Engine window, clic

Outbound Messages in Draft Status

Draft Rules

Knowledge Base Article

 • 

Draft Rules

SH
How to Apply Cost & Rate Ads Benchmarks via Paid Rules

To Apply Benchmarking via Rule EngineYou can configure a Paid Rule or Paid Pre Publishing Rule as per your use case to apply the Cost and Rate Benchmarks.Click the New Tab icon . Under the Sprinklr Marketing - Advertising tab, click Manage Rules within Optimize.Click Create New Rule in the top right

Knowledge Base Article

 • 

Apply Cost & Rate Benchmarks

SH
Facebook Best Practices

In this article, we list out some of the best practices to follow while using Facebook as a channel for your brand’s social media presence using Sprinklr.​Adding Facebook Page AccountPlease make sure your personal Facebook account must have an admin role on the Facebook Page that you'd like to add i

Knowledge Base Article

 • 

Best Practices

SH
Creating Intent from Smart Themes

Leveraging Smart Themes, an unsupervised Clustering technology, allows you to comprehend untracked contact drivers efficiently and generate intents swiftly for their tracking.To Create IntentsTo proceed, hover over the desired cluster and click on the Track option. This action opens the Track Phrase

Knowledge Base Article

 • 

Smart Themes

SH
Stop Publishing without Workflow Completion (via Rule Engine)

Automate the process of recalling posts whose workflow has not been completed to ensure all the steps in the process are being followed, thereby upholding brand compliance.Example use case shown below: Any message with its workflow status = In Progress / Not Started / Rejected will get recalled when

publishing

Rule Engine

Knowledge Base Article

 • 

Pre-Publishing Rules

RS
LinkedIn Parity: Results Forecasted

The "LinkedIn Parity: Results Forecasted" article explains how LinkedIn’s new forecasting tools help users predict campaign outcomes. It covers features like adjusting forecast details, choosing different time ranges, and seeing metrics for budget and audience segments. This guide is aimed

Knowledge Base Article

 • 

LinkedIn Advanced Capabilities

SH
Create Custom Metrics Using Numeric Custom Fields

First we have to set a Numeric Custom Field for this.​Go to the Launchpad and go to All Settings. Under Manage Workspace, click on Custom Fields.On the top-right corner of the screen, click on Create Custom Field. Choose Number in the field typeThe New Custom Field form should open. Fill in the rele

Knowledge Base Article

 • 

Create & Manage

RS
Account Deactivation Dimensions

Users can plot additional metrics when reporting on account activity in Sprinklr. This will help them better analyze deactivated accounts, and reasons for deactivation. Additionally, users will be able to see when was the last published post from an account – this can serve as an insightful metric t

Knowledge Base Article

 • 

Reporting glossary

SH
Troubleshooting and FAQs

Agent Assist FAQsHow can we enable and configure all the capabilities of Agent Assist?To enable and configure the capabilities of Agent Assist, the process involves raising a request with the support team. Each feature has its own enablement process, and once enabled for the partner, basic sanity ch

Response Compliance

Knowledge Base Article

 • 

Troubleshooting and FAQs

SH
YouTube Media Guidelines

When uploading media content and publishing through Sprinklr, there are channel-specific requirements and recommendations to consider. Below, you will find the optimal specifications for images and videos supported in Youtube. Youtube Media GuidelinesEntitiesVideo GuidelinesSizeMaximum file size: 8

Knowledge Base Article

 • 

Know More

SH
Schedule Callback for Abandoned Calls

In this article we will learn about how you can configure callbacks for customer who dropped with in the IVR.Business Use CasesSend Callbacks to callers who get dropped while waiting in the queue or in between IVR flow at any critical juncture like Payment, Card Blocking, Fraud, Emergency, etcCallba

Knowledge Base Article

 • 

IVR Advanced Use Cases

RS
Introduction to Sprinklr Voicebots

Introduction to Voice BotsVoice bots are advanced conversational agents that leverage artificial intelligence (AI) and natural language processing (NLP) to interact with users through spoken language. Unlike traditional chatbots that rely on text-based communication, voice bots can understand and re

Knowledge Base Article

 • 

Voicebots - Introduction & Use Cases

SH
Store Sprinklr Scheduled Exports in a Non-Sprinklr Environment (FTP/SFTP/S3/GCP)

Sprinklr allows you to store exports in your own databases. We support FTP, SFTP, S3, and GCP(Google Cloud Platform) as External Storage options to store exports externally. Through this External Storage support in exports, files can be transferred and stored seamlessly on t

Export Storage Options

external source setup

GCP

SFTP Export

+4

Knowledge Base Article

 • 

Scheduled Exports

RS
Pinterest API Capabilities and Limitations in Sprinklr Distributed

Pinterest CapabilitiesCapabilitiesSupported in Distributed Web Platform (Desktop)NotesChange Profile PhotoNoAPI LimitationChange Board Cover PhotoNoAPI LimitationPublish PhotoYesPublish VideoYesPublish LinkYesEdit Board name and/or descriptionNoAPI LimitationLike PinsNoAPI LimitationRepin a PinNoAPI

Pinterest

Capabilities and Limitations

Knowledge Base Article

 • 

Channel Limitations (Distributed)

RS
About the Presentations Style Kit Library

The Style Kit Library allows you to create and save stylized template themes that can be applied to Presentations and Slides. When creating and editing a theme, you can dial in and save the following aspects: primary font, secondary font, background color, primary color, secondary color, background

Style Kit Theme

Style Kit Library

Style Kit

Presentations Style Kit

+1

Knowledge Base Article

 • 

Display and Presentation

SH
Troubleshooting Steps

Microphone settingsMake sure apps have access to the microphone.​​ Note: Add the microphone if you don't see it after updating Windows 11. Give your apps permission to use it. Here's how: Select Start > Settings > Privacy & security > Microphone, and ensure Microphone access i

service channels - voice

Knowledge Base Article

 • 

Telephony Services Troubleshooting