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Salesforce Integration (Advocacy)

Seamlessly integrate your Advocacy site with Salesforce through an iframe, enhancing user convenience and productivity in perfect alignment with your sales team's workflow. With the power to embed your Advocacy site directly within Salesforce using an iframe, enable advocates to access the Advocacy

Salesforce Integration in Advocacy

Knowledge Base Article

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Integrations Enablement (Advocacy)

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Add Content Sources - Upload Documents

Before You BeginFamiliarize yourself with the setup process of the Smart FAQ Model.DocumentsWhen to UseUse Documents as Content Sources when you want to answer questions based on the content within those Documents.​Steps to Upload FilesOn the Training Content window, click View All within the Docume

Knowledge Base Article

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Setting up FAQ+ bot

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Best Practices for the Google Analytics Ads Integration

What is the frequency of the Data Fetch of Google Analytics in Sprinklr?Data is updated in every hour in SprinklrCan I still have my data mapped to Ad Entities if I don't publish through Sprinklr Web Analytics?Yes, If you have unique identifier present in your Ads at any level. Sprinklr will be

Knowledge Base Article

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Troubleshooting & FAQs

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Add Content Sources - Sync from Knowledge Base

Before You BeginFamiliarize yourself with the setup process of the Smart FAQ Model.Knowledge BaseWhen to UseUse the Knowledge Base content source when you want the model to answer user questions using content from:Sprinklr Knowledge Base, or Your brand's Content Management System (CMS).If you're usi

Knowledge Base Article

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Setting up FAQ+ bot

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How to Navigate the Ads Creative Library

Leverage the Ads Creative Library to select from existing or create new ad creatives for your ad campaigns.The Ad Creatives repository within the Asset Manager houses all your existing and new assets used for advertising efforts and provides a unified view of your social media practice. In

Knowledge Base Article

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Ads Creative Library Screen Explained

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Create a New Reporting Dashboard

OverviewYou can create multiple dashboards in Global Reporting to view analytics for Projects and Tasks across all Portfolios. You can customize your dashboards with layered filters and widgets to gain specific, actionable insights and detailed reporting on your Projects and Tasks.Create a Reporting

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Knowledge Base Article

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Global Reporting

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Configure an IVR Journey Widget

Care console is one stop solution for the agents to work on their cases, and solve the customer queries with a unified customer 360 view. Admins can customize and configure the care console layout based on their requirements. Business Use CaseBrands want their agents to see the information which the

Knowledge Base Article

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Custom Widgets

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How to Import Ad Creatives in the Ads Creative Library

In the Ads Creative Library, you can bulk import the images and videos for Facebook and Twitter. You can upload the images and videos in a zip folder along with a spreadsheet comprising the media details such as the image name. This capability will help you save time from doing repetitive imports fo

Knowledge Base Article

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Create Ad Creatives in Bulk in Creative Library

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LinkedIn Document Ads

What are Document Ads? Document Ads allow advertisers to promote documents directly in the LinkedIn feed, where members can easily read and download content without having to leave the platform. Why Document Ads? Build awareness and nurture key audiences : Boost engagement with audiences by sharing

LinkedIn

Knowledge Base Article

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Compose LinkedIn Ads

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EU Member Targeting Restrictions for LinkedIn

As of December 15, 2021, LinkedIn has restricted European Union (EU) member targeting for new Sponsored Messaging campaigns. This is due to the ruling released by the European Court of Justice (ECJ) on November 25, 2021, determining that native inbox advertising requires direct marketing consent und

Knowledge Base Article

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Troubleshooting & FAQs

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Publish an Instagram Story via Direct Publishing

Instagram Stories allows Instagram users to share photos and videos to their "Story" -- which is visible to followers of the user's Instagram account -- and to specific users the Story's sender follows. Like in Snapchat, Instagram Stories are ephemeral, meaning they disappear after 24 hours. This ar

Knowledge Base Article

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Publishing on Instagram

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Add a Delegate in Distributed

PersonaDistributed User Use CaseDistributed users can now add delegates who can work within the Distributed platform, abiding by the permissions given by the distributed user. The delegate invited by the user to the platform can access some/all the accounts for which the Distributed user is the Acc

Adding a Delegate in Distributed

Delegate in Distributed

Add a Delegate in Distributed

Knowledge Base Article

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Governance (Distributed User)

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Ads Creative Library FAQs

Will an approved draft creative get published when selected in an Ad?Yes. Whenever a post or ad creative in the approved draft state is used in an ad variant, it will be published on the channel along with the ad variant. This functionality is applicable to Facebook, Twitter, LinkedIn, and Pinterest

Knowledge Base Article

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Ads Creative Library: FAQs

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Account Migration

Account migration refers to the transfer of accounts and account information between workspace environments. Account migration copies inbound and outbound messages as well as account-level reporting data to a selected destination workspace environment. This article shares more details about the acco

Knowledge Base Article

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Manage Accounts

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About GDPR and Privacy Cloud

General Data Protection Regulation (GDPR) redefines what is classified as personal information and introduces various obligations for how it is stored and processed (you must design all your processes with security in mind) as well as new rights for individuals the data applies to. This law applies

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Knowledge Base Article

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Privacy Guides

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Understand your Audience

Understanding your audience involves analyzing the characteristics of the people who engage with your brand's content on social media. This can help you gain insights into your target audience, including information such as age, gender, location, and interests. By understanding your social medi

Knowledge Base Article

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Standard Reporting Dashboard

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Approver Persona App

Brands want to ensure that their outbound content is compliant with the guidelines set up by their organization and thereby protect their brand reputation. Approvers are users within an organization who are responsible for reviewing the outbound content before it gets published and providing feedbac

approver

Persona Apps

Knowledge Base Article

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Approver Persona App

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How to Copy Custom Field Values from Outbound Posts to Ad Variants

You can use the Paid Rule Engine to automatically assign Post custom fields to Ad Variant custom fields. In this article, we will guide you through the actions that can be used to implement this use case.How to Copy Custom Field Values from Outbound Posts to Ad Variants via Paid RulesClick the New T

Knowledge Base Article

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Advanced Use Cases

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LinkedIn - Standard Reporting Dashboard

You can use LinkedIn Standard Reporting Dashboard to learn more about overall trends across your followers and your content’s performance with your audience. You can also view insights for specific posts, stories, and videos you've created to see how each one performed and how people engaged wi

Knowledge Base Article

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Standard reporting dashboards

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Manage assets in asset manager

The Asset Manager provides a centralized repository for all media assets, documents, templates, and more. From within the Asset Manager, you can easily add assets to your environment's Asset Manager, where those assets can be permissioned, categorized, and more. From the Asset Manager, there ar

Actions in Asset Manager

Manage assets in asset manager

Manage asset manager

Knowledge Base Article

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Manage assets