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LinkedIn Ads Channel Nuances in Sprinklr

Historically, the LinkedIn Campaign Manager supported a two-tier campaign structure, i.e. Campaigns and Ads. However, with the introduction of Campaign Groups to its hierarchy, LinkedIn has migrated from its two-tier campaign structure to a three-tier campaign structure. We have updated our platform

Knowledge Base Article

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Troubleshooting & FAQs

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X Ad Account Permissions

Learn about account-related permissions in Sprinklr and ensure the smooth operation of your advertising campaigns on X. Governance over organizational data and marketing operations plays an important role in today's advertising landscape. Every account that exists in Sprinklr's environment

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Setting up Twitter in Sprinklr

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Pinterest Segmented Ads Reporting

Breakdown Reports allow you to view the breakdown of a particular measure by its category for a specified date range. In this article, we will take you through the different breakdowns available in Ads Reporting for Pinterest. For example, How to track which segment of your audience is performing be

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Reporting & Analytics

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Add X Pages

Adding a X account in Sprinklr allows you to view, engage with, publish to, and manage your tweets. X is a social platform used to communicate and stay connected by exchanging quick, frequent messages, which may contain photos, videos, links, and text.To Add a X AccountClick the New Tab icon. Under

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Setting up Twitter in Sprinklr

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Add X Ad Accounts

Follow the steps given below to add your X Ad Account to Sprinklr.From the launchpad, go to Advertising module within Sprinklr Marketing.Click on Social Accounts within Platform Modules.Click on Add Account in the top right corner.From there, select X Ad Account.You will be prompted to login nativel

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Setting up Twitter in Sprinklr

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Filter Options in the Ads Manager

When you apply filters in the Ads Manager, you can customize your view of Paid Initiatives, Ad Sets, and Ad Variants to find and manage relevant data quickly. In this article, we will guide you through the following filter actions in Ads Manager:Apply FiltersSave FiltersManage Saved FiltersDate Rang

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Ad Campaign Management

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Picking Messages and Sending Targeted Emails from Care Console

In Care Console, agents have the capability to selectively pick case notes, messages, and multimedia files from a conversation. They can then compile these selected elements and send them as an email to their internal team.Prior to sending the email, agents are prompted to complete a guided workflow

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Initiating a Guided Workflow

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Tracking nature of calls

This is a high level use case, facilitated through ACW reporting which is manifested by the ACW process that includes capturing call level information and call summary, updating customer information and interaction in CRM, etc. Stakeholders of businesses rely on such reports to a great extent to do

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Tracking nature of calls

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Manage Records via ACW

Entities are objects that are stored inside a database. There are 3 types of entities: System Entity, Standard Entity (Entities which are common across all partners like case/profile/task) and Custom Entity (Entities which are made customized to the requirement of the client). Every entity consists

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Manage entities through ACW

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Understanding the Trends: Content Strategy

Struggling to understand the Trend widgets? Don’t worry!   Content Strategy  ⬆ Post Volume Trend, ⬇ Post Average Engagement Trend -> Possibility of Content Overload Seeing a significant increase in post volume while observing a decrease in average engagement might indicate content overload. You m

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Benchmarking Dashboards

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Understanding the Trends: Executive Strategy

Struggling to understand the Trend widgets? Don’t worry!   ​Executive Strategy   ⬆ Comments Trend, ⬇ Follower Count Trend, ⬆ Post Volume Trend -> Possibility of Executive Reputation Impact  If you notice a surge in negative comments, a drop in follower count, and an increase in post volume for yo

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Benchmarking Dashboards

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Understanding the Trends: Care Strategy

Struggling to understand the Trend widgets? Don’t worry!   ​Care Strategy   ⬆ Time Trend, ⬆ Fan Messages Trend -> Possibility of Unanswered Queries Backlash  Observing a prolonged increase in response time alongside a rise in fan messages for your brand compared to competitors might lead to unan

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Benchmarking Dashboards

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Appointment Booking Reporting

Following are the metrics and dimensions used for appointment booking reporting widgets.​Past Reporting: CountFuture Reporting: Task CountCommon Metrics:Appointment Slot DurationAppointment DurationAppointment Slot CapacityAll DimensionsAppointment StatusAppointment Status ReasonAppointment Assigned

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Reporting

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How to Edit Ad Creatives in the Ads Manager

To Edit Creatives in Ads Manager1. Click the New Tab icon . Under the Sprinklr Marketing tab, go to the Advertising tab and click Ads Manager within Analyze.2. Click Ads from the Section bar of the Ads Manager window.3. Select your desired Ad(s) by checking the box alongside and click View and Edit 

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Ad Campaign Management

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How to Find and Replace in Ads Manager via Ads Macros

Sprinklr Macros within Sprinklr Marketing (Ads) can be used to make multiple changes to entities at once, creating efficiencies in your workflows. It also allows you to update the names of your Ads with ease, using intuitive find & replace functionality to update text across your ad entities.Not

Knowledge Base Article

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Ad Campaign Management

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Adding Media

IntroductionSprinklr Surveys allow you to incorporate media into survey questions, enhancing the visual appeal and providing additional context.Steps to add media to a questionGo to Builder > Question > Details Pane.Click Upload Asset in the Question Media Section to upload media or select fro

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Question Types

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Wrong Live Chat App Visible

This happens because of the following reasons:Wrong embedded code is usedPlease make sure the correct appId is present in the embedded code on the website.On the website, do Right Click → Inspect → Console Tab → Search for sprChatSettings Please make sure the correct AppId and Environment are presen

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Troubleshooting

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Use Cases

Following are some common use cases of Stream ChatAudience engagement Stream chat allows the audience to engage with the streamer and other viewers in real-time by asking questions, providing feedback, and sharing their thoughts and opinions about the content being streamed.Q&A sessionsStream ch

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Stream Chat

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Live Chat not Visible

This happens because of the following reasons:CSP directives present on brand website On the website, do Right Click → Inspect → Console. You might see some errors like thes​These ‘Content Security Policies Directives’ issues arise because the current URL and/or other relevant URLs have not been whi

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Troubleshooting

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Hide chat when outside business hours

The chat icon for website visitors can be hidden based on Business Hours. If a visitor comes on the website outside of defined business hours then you can configure the chat icon to be hidden. Same conditions can be applied for Manage unavailability of chat applicationTo do this - You have to define

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Control Chat Visibility