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Newsletter Analytics

Get advanced and detailed insights on the key performance metrics of your newsletter.Advanced email analytics allows you to track the performance of your newsletter and monitor key metrics. The analytics dashboard comprises 3 tabs – Overview, Recipient List, and Distribution Preview. Each tab impart

Insights

Knowledge Base Article

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Newsletter related

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What are Account Health Alerts?

We’re excited to announce the development of Account Health Alerts, a feature designed to improve visibility and actionability across accounts by proactively notifying users of functionality impacts. This feature aims to help address issues caused by API migrations, missing permissions, persistent A

Account Health Screen

social

Account Health Alerts - SES

Social - SES

Knowledge Base Article

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Account Health Alerts

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NSFW content blurring in Sprinklr Insights

Censor the NSFW/triggering/Obscene content with Sprinklr's robust Machine Learning modelWith data being pulled from an extensive list of sources in Sprinklr, there is always a possibility of NSFW/Objectionable data being pulled into the stream. Sprinklr possesses the ability to blur or censor t

content blurring

Insights

NSFW blurring

Knowledge Base Article

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Advanced Entities & Settings in Listening

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UTM Manager

What is UTM? UTM refers to "Urchin Tracking Module" parameters. UTM parameters are tags added to URLs in order to track the source, medium, campaign, and other relevant information about a link's origin and the context in which it's being clicked.   UTM parameters are used in digit

marketing

UTM Manager

Knowledge Base Article

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Campaigns and Sub-Campaigns Overview

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What is an asset manager/board?

What is an asset manager?Sprinklr's Asset Manager provides an organized and unified repository for you to store, manage, and measure the impact of your content assets. This article covers the important details and use cases around the asset manager.What can I do with asset manager?From the Asse

DAM - SES

social

Social - SES

Knowledge Base Article

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Getting started

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Unified Monitoring Dashboard

The Unified Monitoring dashboard consolidates agent, queue, campaign, and other live monitoring screens into a single interface. Supervisors can manage all aspects of their operation from one screen, reducing the need to switch between different monitoring screens and enabling more informed, real-ti

26.1

Sprinklr Service

Service

26.1.1

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Knowledge Base Article

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Reporting & Analytics

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WordPress as a Listening source

By adding WordPress as a Listening Source, you can listen to and learn from WordPress data in real-time. ​WordPress is a content management system with a huge number of available plugins, widgets, and themes. One of the most popular content management system solutions in use, WordPress is used by mo

Insights

Knowledge Base Article

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Web Sources

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How to Create Custom Audiences

Creating a Custom Audience allows you to directly import or manually enter Audience member details or to configure an Audience based on past actions through one of your brand's social channels. For example, a list of users who have viewed your Facebook videos.To Create a Paid Custom Audience1. Click

marketing

Knowledge Base Article

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Create Custom Audience

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Image Editor - Sprinklr AI+ Editing

OverviewWith Sprinklr AI+ you can not only generate unique images for your Posts, you can also edit them with the AI-powered Image Editor. The Media Uploader can generate AI images based on text prompts or reference images. You can then further edit these images manually in the Image Editor or lever

marketing

#contentmarketing

Sprinklr Marketing

Knowledge Base Article

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Content Creation

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Managing Cases in Closed Loop Feedback

Case Management provides a structured approach to tracking, managing, and resolving cases efficiently. It ensures that every customer’s feedback is logged, prioritised and addressed in a timely manner. This centralised interface allows you to view open and escalated cases, update case statuses, and

Insights

Knowledge Base Article

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Managing Cases in Closed Loop Feedback

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Actions for Snapchat Ad Entities in Ads Manager

In the Ads Manager, you can perform a number of actions for your Snapchat ad entities. Among the usual actions, you can set the bidding type for your ad squads, add a fallback Website URL for Snapchat Deep Link ads, and set automatic third-party tagging to Snapchat Ads.To Set Bid

marketing

Knowledge Base Article

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Advanced Snapchat Capabilities

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Transform extensive data into actionable insights with Social Listening

Use Social Listening to transform extensive, raw data into actionable insights that help you drive business decisions.Social Listening in Sprinklr gives brands visibility and insight into online conversations - across channels, websites, news sources, and more. And with Listening's extensive da

Insights

Knowledge Base Article

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What is Social Listening?

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Reporting Overview

Sprinklr Service’s Reporting provides real-time and historical insights to enhance customer service operations, enabling data-driven decisions and improved customer satisfaction (CSAT). Access to detailed metrics and Key Performance Indicators (KPIs) enables you to quickly analyze customer-service t

Service

Knowledge Base Article

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Introduction to Reporting

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Create a Message using Advanced Publisher

Within the Sprinklr platform, you can access the Advanced publisher to create a Message. You can create, plan and publish content on different social and non-social channels using the Advanced Publisher.To add a message from the Advanced Publisher​Here’s how you can Access the Advanced Publisher.Ove

Create a Message using Advanced Publisher

marketing

Publishing - SES

Social - SES

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Knowledge Base Article

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Getting started with publishing

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Events in the Editorial Calendar

Events are entities available in Sprinklr to enhance your planning experience for your brand. You can associate events with Campaigns and Sub-Campaigns as non-mandatory fields. The associated events are visible in the Overview and Editorial Calendar tabs of the respective Campaigns and Sub-Campaigns

Editorial Calendar

marketing

events

Knowledge Base Article

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Events in Calendar

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Text Field

The article outlines the steps to create a Text Field in Entity Studio. Creating a Text Field in Entity StudioNavigate to Launchpad. From the Sprinklr Service tab, click Entity Studio from the Persona Apps section. The Entity Manager page appears with the list of entities. Search for the desired en

New Article

26.4

Sprinklr Platform

Knowledge Base Article

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Fields and Relationship

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Smart Approvals

Smart Approvals assists campaign managers while approving the content. While engaging with customers, users can publish posts via approval paths through Sprinklr AI. Smart Approval helps brands avoid the risk of inappropriate content getting approved. It generates flags to approve with respect to co

Publishing - SES

Smart Approval

Smart Approvals

social

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Knowledge Base Article

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Leverage AI in publishing

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Compose Facebook Slideshow Ads

You can create Facebook Slideshow Ads from the Ads Composer. Facebook Slideshow Ads are a lightweight video ad formats created from three to ten still images. Slideshow reduces the need for video production time and resources. Because of its smaller file size, it extends eye-catching ads to people o

marketing

Knowledge Base Article

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Facebook Ad Formats

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Data Management

This step helps you define the knowledge sources that power your Agent Copilot’s responses. By connecting internal content such as Knowledge Base articles, documents, historical cases, and guided workflows, you enable the Copilot to generate relevant, contextual answers.This configuration is part of

Sprinklr Service

Updated Article

26.4

Knowledge Base Article

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Data Management

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Step-by-step overview for an Email Marketing Campaign

In this article, you will learn the step-by-step overview of the entire process for running an Email Marketing campaign in Sprinklr. 1. Create a campaignCreate a campaign or modify the existing campaign to send it across to the segmented users.2. Importing leads into SprinklrGather valuable leads by

marketing

audience

Targeting

Email Marketing

+2

Knowledge Base Article

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Setting up Email Marketing