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Agent Activity Log Report

In addition to tracking the agent availability status assign and removal times, you can also access detailed information about agent state changes. These state changes encompass transitions between various agent states, such as On Call, After Call Work (ACW), Idle, and Working on a Case. This functi

Service

Knowledge Base Article

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Module Wise Use Cases

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TroubleShooting

Prompt not coming upPlease ensure the following:Make sure your creative is linked to an interceptThat the intercept is in active state​The intercept schedule has not expired Recheck the intercept conditions to make sure you have configured the right page URLs and the URL actually has the associated

Service

Knowledge Base Article

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Troubleshooting

RS
Create Listening dashboard widgets to visualize data in real-time

Learn how to create Listening Dashboard Widgets in Sprinklr Insights to visualize data for multiple metrics in real-time.Listening Dashboard Widgets are customizable widgets that you can add to a Listening Dashboard to visualize data. They allow you to engage with relevant data sets and help you lis

Listening Widget

Insights

Difference Between Standard and Custom Dashboards

Create Listening Dashboard Widget

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Knowledge Base Article

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Listening Dashboards

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Organize Digital Asset Management into Folders

Digital Asset Management provides an organized and unified repository for you to store and manage the impact of your content assets. You can even use tags to organize assets better into folders. This article will help you in organizing Digital Asset Management into folders.Steps to create a folder i

DAM - SES

social

Organize Digital Asset Management into Folders

Organize DAM into Folders

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Knowledge Base Article

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Getting started

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How to Apply Compliance QA Checklist in Ads Manager

Eliminate the risk of off-brand advertising with an automated QA Checklist. ​The Campaign QA checklist plays a vital role in verifying key campaign specifics like goals, budgets, schedules, and ad formats. Automating this process boosts oversight and simplifies the approval of campaigns on diverse a

marketing

ADS_CHECKLIST_POPULAR

Knowledge Base Article

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Ads Manager Application

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How to Create Cases ?

How are Cases Different from Messages?Cases and messages in Sprinklr are two different entities that serve different purposes in managing customer interactions.Messages refer to the individual customer interactions that are received through various channels, such as social media, messaging apps, ema

Service

Knowledge Base Article

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How to Create Cases

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What is Ads Campaign QA Checklist?

Eliminate the risk of off-brand advertising with an automated QA Checklist.

marketing

ADS_CHECKLIST_POPULAR

Knowledge Base Article

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What is QA Checklist?

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Add a Tag

Identify tagged profiles and messages easily using tags. The tag allows you to place a visual indicator next to the profile or message in the Sprinklr platform. These visual cues act as an attribute and let you quickly identify the type at a glance. With a quick view, you will be able to tell who yo

experience:space

article:howto

social

Message Tag

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Knowledge Base Article

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Message tags

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Sprinklr Knowledge Base

Sprinklr’s unified Knowledge Base helps you deliver a superior self-help experience across the digital channels customers prefer — reducing agent contact volume and empowering customer service teams to leverage proven, consistent information to drive faster resolutions.​You can effortlessly create a

Knowledge Base

Service

Community

Knowledge Base Article

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Introduction to Sprinklr Knowledge Base

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How to make clean IVRs

Call Another Flow NodeOften certain subflows are frequently required in many IVRs. For example - if multiple IVRs are configured in such a way that all require some standard inputs like language, phone number etc every time. In such cases it is most convenient to make a seperate IVR for these repeti

Knowledge Base Article

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How to Setup Business Logic

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Guided Workflow Screen Components - Email Input

OverviewThis feature builds upon the standard text input by providing the option to make the email input field read-only. When an email input field is set to read-only, users can view the content but cannot modify or edit it. This functionality is particularly beneficial in several scenarios:​Preven

Service

Knowledge Base Article

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Guided Workflow Canvas

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Create a Workflow

Automate the logical flow of user tasks on various entities with Workflow Engine.To Create a workflow:Prerequisite setup:Clearly lay out the brand’s process and identify the various phases in it.Create a picklist custom field named “Milestone” on the required Asset classes to indicate the current ph

marketing

Workflow Engine

create a workflow

Knowledge Base Article

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Workflow Actions

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Automate Task completion

Create a task rule to automatically complete tasks based on certain criteria. This way you can automate the process of task completion using certain custom fields (properties) and their values as identifiers in well defined conditions. Users will need to set up the rule and enable it. Once the rule

marketing

Task

Workflow Engine

Knowledge Base Article

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Automate your Workflow

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Sub-Campaign Update Rules

SummarySub-Campaign Update Rules are initiated on existing Sub-Campaign. If a Sub-Campaign update rule is set up and enabled, and the conditions are met, then the action setup takes place.How to Set-UpClick the New Tab icon and select Rule Engine under Collaborate.In the top right corner of the Rule

marketing

Sub-Campaign Update Rules

Knowledge Base Article

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Sub-Campaign Rules

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Ad Comment Moderation for X

Learn about the new Twitter comment moderation capabilities in Sprinklr and how you can use them to monitor and manage all comments and replies within Sprinklr.What Comments can we get?What actions can we take?NotesThe table below provides you with information about the types of comments that can be

marketing

Twitter

Ad Comment Moderation

Advertising

Knowledge Base Article

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Twitter

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How to Export Ads Dashboards as PPT Files

While performing a PowerPoint export of your dashboard or widgets in Ads Reporting, you will receive the exported file in our default PPT format. However, you can customize the PPT slides to meet your brand requirements such as logo, font color, etc. PPT Templates allow

marketing

Knowledge Base Article

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Export Dashboard into PPT

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Troubleshooting Checklist Evaluation Failures in Sprinklr Ads Campaigns

Sprinklr's Ads Campaign QA Checklists are customizable checklists that allows you to define and evaluate critical fields— such as objective, budget, optimization goal, timelines, and ad type — for all campaigns. These checklists help enforce brand governance. However, sometimes the evaluation proces

marketing

ADS_CHECKLIST_POPULAR

Knowledge Base Article

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Advanced Use Cases

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Add a Workspace Queue

​Workspace Queues are used to store Inbound Messages. You can think of queues as invisible folders that house these various types of assets. Queues are filled either by manually adding to them, or by use of automation via Macros, Rules or the Workflow Engine. Using Queue Rules, you can automatically

Service

Knowledge Base Article

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Queues

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User Journey

During customer interaction on a social media channel, the agent becomes aware that they need to obtain sensitive information from the customer. The agent can send a unique link to the customer through the social media channel. Upon clicking the link, the customer is redirected to a Live Chat window

Service

Knowledge Base Article

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User/Agent Journey

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Use Cases

HealthcareEmail ID to implemented diagnostics or test reportsSocial Security number to check insurancePatient health information while seeking consultationEmployment details to check coverage, history and applicable packagesUser location to detect nearby health centerTelecommunicationsContact number

Service

Knowledge Base Article

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Use Cases