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Personally Identifiable Information & Privacy Compliance

Data privacy could be a concern while dealing with the personal information of the user's data. Sprinklr is already compliant and listens to only publicly available data, but different organizations might have different sets of rules for viewing or sharing PII. Sprinklr provides you with multiple fe

Insights

Knowledge Base Article

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Advanced Entities & Settings in Listening

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UTM Manager

What is UTM? UTM refers to "Urchin Tracking Module" parameters. UTM parameters are tags added to URLs in order to track the source, medium, campaign, and other relevant information about a link's origin and the context in which it's being clicked.   UTM parameters are used in digit

marketing

Publishing - SES

Social - SES

UTM Manager

Knowledge Base Article

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Web Analytics

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Use Cases for Stats Import

SUMMARYThis article covers use cases of stat import and its value.PersonaAds Media Manager and Insights Analyst wants to be able to see all data in one place to analyze which ads are performing wellAds Media Manager and Insights Analyst wants to be able to identify the lifetime value of a userAds Me

marketing

Knowledge Base Article

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Getting Started

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Video Call Quality Management

OverviewThe feature introduces enhanced value to video calls between agents and customers by extracting valuable insights. When engaged in video calls, a transcript gets generated. This transcript is then analyzed by an AI model, yielding valuable insights that can be utilized by agents. Video calls

Sprinklr Live Chat

Service

Knowledge Base Article

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Additional Features

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Guided Workflow Display Components - Spacer

OverviewThe Spacer component is a design element used in user interfaces to define and adjust the spacing between other components, such as input fields. It acts as a non-visible element that structures and organizes layouts by creating empty spaces. This ensures the interface remains clean, well-st

Service

Knowledge Base Article

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Guided Workflow Canvas

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Unified Platform & Cross-Products: 19.8 Capabilities and Enhancements

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

18.5 Release

marketing

Cross-Products

Insights

+3

Knowledge Base Article

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19.8 Release (Aug 23 - Sept 1, '24)

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Overview of Advocate State Transitions & Workflows 

Advocate State Transitions and Workflow in an advocacy program refer to the various stages and actions that advocates go through after onboarding the platform and during their engagement with the program. Importance:  These state transitions and workflow help program administrators track and manage

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Advocacy User Management

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Lead and Lead Events

The process of gathering and analyzing accurate data from various sources to find answers to research problems, trends and probabilities, etc., to evaluate possible outcomes is known as Data Collection. Data ingested in the platform can be used to create either leads or lead events.Lead EventA lead

Importing Profiles

Service

Knowledge Base Article

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Connectors in Data Collection

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Creating Non-Redeemable Rewards

This article provides a step-by-step guide for creating non-redeemable rewards in the Reward Engine. Admins can define reward properties and effectively organise rewards for their intended purpose, such as leaderboard recognition or special achievements.Learn how to create Non-Redeemable RewardAcces

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Create Rewards

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Transform extensive data into actionable insights with Social Listening

Use Social Listening to transform extensive, raw data into actionable insights that help you drive business decisions.Social Listening in Sprinklr gives brands visibility and insight into online conversations - across channels, websites, news sources, and more. And with Listening's extensive da

Insights

Knowledge Base Article

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What is Social Listening?

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DVT Part 3: How to Use Dynamic Video Templates to Create Videos in Bulk

Leverage dynamic video templates in Sprinklr's Asset Manager to create bulk videosOnce a video template is created in Sprinklr, you can use it for creating bulk video variations. Bulk video creative production is Sprinklr’s ability to take customized videos to a new level. Using a catalog or da

marketing

Knowledge Base Article

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Video Template Part 3: How to use video template to create a bulk videos

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Key Capabilities and Data Sources supported in Dynamic Table

OverviewA Dynamic Table in Guided Workflow can be constructed using one of three data sources: By Variable By API By Entity Type Note: Each data source has specific features and limitations regarding Search, Filter, and Pagination.​​​​​​Note: Across all three types of data sources, th

Service

Knowledge Base Article

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Guided Workflow Canvas

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Creating Surveys

The survey builder allows you to create and customize surveys to meet your specific needs. In the Survey Builder, you can create new surveys, edit, delete, and clone your existing surveys. Here, you'll see information on your existing surveys, including the Survey Name, Status, the number of Respons

Service

Knowledge Base Article

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Survey Builder

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Visual Insights standard dashboard

Get familiar with the Visual Insights standard dashboard and the pre-built widgets.The Standard Visual Listening dashboard does a deep dive into mentions containing photos and the Visual Insights dimensions found within them. A standard Visual Insights dashboard has many pre-built widgets on which t

Insights

Visual Insights

Visual Insights Standard Dashboard

Knowledge Base Article

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How to Set Up VI Dashboard?

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Sprinklr Social: 20.7 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

marketing

Insights

social

Service

Knowledge Base Article

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20.7 Release (5th July '25 Onwards)

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Sprinklr Service: Patch Changes (19.2.2)

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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19.2.2 Patch (Apr 19-22, '24)

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How to Organize Ads Dashboards with Folders

You can manage your respective dashboards in a more organized way using folders. The folder makes it easy to view and manage all the dashboards that are created by you or shared with you in one place. You can create new folders to keep your dashboard organized.Tip Using folder ca

marketing

Knowledge Base Article

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Dashboard

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Generate Thumbnails for Videos Using AI

Sprinklr is introducing AI+ Thumbnails, an AI-powered feature that automatically selects the most relevant and visually appealing frames from your videos, highlighting key moments that best represent your content. This update offers you an AI-powered alternative to traditional thumbnails, while also

26.1

Publishing - SES

social

Sprinklr Social

+3

Knowledge Base Article

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Sprinklr AI+

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Create a Listening dashboard to listen, engage, and respond to conversations

Learn how to create a Custom Listening Dashboard to tune in to specific conversations — according to your particular needs and requirements.Listening Dashboards enable you to analyze topic queries via widgets within Standard and Custom dashboards. You can visualize data in the form of charts and gra

Create Listening Dashboard

Insights

Custom Listening Dashboard

Listening Insights

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Knowledge Base Article

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Listening Dashboards

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Automation Templates

OverviewProject Management and Collaboration offers Automation Templates that allows users to create and manage automations tailored for specific requirements of a project.  Automation templates are a great way to start using automations. You just need to fill your project specific details in the te

PM_POPULAR_2

marketing

PM_PROJECT_AUTOMATIONS_2

PM_GENERIC

+2

Knowledge Base Article

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Automation Functionalities