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Location Analysis widget

A Location Analysis Widget is a graphical representation of data that can be used to visualize the Location distribution of a particular metric. It also provides a distribution of Sentiment in a stacked form. To create a Location Analysis widgetTo plot a Location Analysis widget, you can use any exi

Insights

Location Analysis Widget

Knowledge Base Article

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Types of Widgets

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Text widget

The Text widget is a visualization widget that simply displays formatted text in a textbox form.The widget provides various standard formatting functionalities, including text formatting, Fonts, and the option to insert an image. It can be used to display a message or note on the dashboard.To create

Text Widget

Insights

Knowledge Base Article

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Types of Widgets

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Language Analysis widget

A Language Analysis Widget is a graphical representation of data that can be used to visualize the Language distribution of a particular metric. It also provides a distribution of Sentiment in a stacked form. To create a Language Analysis widgetTo plot a Language Analysis widget, you can use any exi

Insights

Language Analysis Widget

Knowledge Base Article

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Types of Widgets

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Dual Axis Multiple Metrics widget

The Dual Axis Multiple Metrics widget, similar to the Dual Axis widget, is a type of graph that displays two or more (up to 4) sets of data on the same plot, with each set of data having its own Y-Axis. This allows you to compare two different types of data that have different units of measurement,

Insights

Dual Axis Multiple Metrics Widget

Knowledge Base Article

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Types of Widgets

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Title widget

The Title widget is a visualization widget that displays a title or heading for a specific section or page of the dashboard. It is typically used to provide context and information about the data being presented on the dashboard.A Title widget can be placed at the top of a dashboard page or section

Insights

Title Widget

Knowledge Base Article

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Types of Widgets

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Setting Up AI for Routing

In today's fast-paced business landscape, delivering exceptional customer service is essential for success. AI-powered smart routing, such as Sprinklr’s Smart Pairing, is a game-changer in the world of customer support. This feature leverages customer data and AI algorithms to intelligently match un

Service

Knowledge Base Article

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Using AI in routing

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Create an Image Type Post in Advocacy

Image Type posts are the type of posts that contain an Image that was explicitly added by the publisher using either the Digital Asset Manager or by manually uploading the image from the computer. How Media Type (Image/Video) posts are different from Link Type The most striking difference between a

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Curation

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Archive/ Unarchive Inbox Notifications

OverviewYou can archive or unarchive notifications in your Inbox to declutter and organize it. This lets you focus on what's most important while still retaining access to archived information when needed. Archive an Inbox Notification1. Click the Inbox icon on your Left Navigation  2. Hover ov

PM_POPULAR_2

marketing

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Knowledge Base Article

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Inbox

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What is Debug Log?

OverviewDebug logs can provide administrators with helpful insights into the bot's performance, areas for improvement, and any shortcomings by conducting a thorough analysis.Benefits of Debug LogDebug logs assist bot admins in obtaining useful insights into the bot's performance by:Documen

Service

Knowledge Base Article

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Testing Bot Workflows

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Publish an Instagram Story via Direct Publishing

Instagram Stories allows Instagram users to share photos and videos to their "Story" -- which is visible to followers of the user's Instagram account -- and to specific users the Story's sender follows. Like in Snapchat, Instagram Stories are ephemeral, meaning they disappear after 24 hours. This ar

social

Knowledge Base Article

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Publishing on Instagram

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Boosting Recommendations for Organic Posts in the Editorial Calendar within Distributed

The feature identifies which organic posts are most suitable for boosting to increase engagement and ROI. This feature automatically evaluates posts against a set of rules and recommends posts for boosting every six hours. Use CasesA marketing team wants to maximize the reach and engagement of their

Distributed User

social

Boost Recommendations in Distributed

Social - SES

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Knowledge Base Article

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Publishing & Calendar (Distributed User)

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Advocacy On Site Reporting

Sprinklr On-site reporting administrators can access a comprehensive user and engagement overview within the advocacy site, providing them with a detailed and succinct summary of the various activities occurring on the site. ImportanceAdministrators can swiftly analyze essential information within t

Advocacy - SES

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Social - SES

Knowledge Base Article

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On Site Reporting (Advocacy)

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How to Configure the Homepage with Custom Widgets

In this article, you learn to customize the widgets displayed on the home page of the Quality Manager persona app using the record page editor. You can select and configure the specific metrics and information most relevant to your roles and responsibilities.To Configure the HomepageClick the New Ta

Service

Knowledge Base Article

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Getting Started with Quality Management

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Change User Password

Admins can change passwords for their users, in cases where the user has locked their account due to multiple incorrect passwords, and the account needs to be reset for the user to access the account. This article lists out the steps for the same.Steps to change user passwordClick the New Tab icon.

social

Knowledge Base Article

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Getting started

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Highlight attribute categorization in insights phrase

In the Stream (aka Conversation Stream) widget, phrases related to a particular attribute category will be highlighted. To serve this purpose, we support two functionalities – Display relevant the phrases in the bold formattingDisplay the attribute hierarchy of phrasesDisplay the relevant phrases in

Insights

Display Attribute Hierarchy

Display Relevant Phrase

Knowledge Base Article

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Advanced Concepts

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Co-browsing Recording​

Training and Quality Assurance, Compliance and Audit.​It serves purposes such as security monitoring, assessing agent performance, and deriving insights for improvement.  Enablement: To access and view these recordings in the Care Console, please reach out to support at tickets@sprinklr.com.

Service

Knowledge Base Article

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Co-browsing

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Flagship Features

The article provides an overview of the capabilities and benefits of CTI within the Sprinklr platform. It highlights how CTI seamlessly integrates a company's telephone system with its core business applications, enhancing agent productivity and customer experience.Unified Agent Desktop (Custom

marketing

Insights

social

Service

Knowledge Base Article

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Flagship Features

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Approve or Reject Tasks in Project Management

OverviewWhen a Task is submitted for Approval, Approvers automatically receive both platform and email notifications. Users can also send automated or manual reminders to Approvers to ensure timely review. Approvers can approve or reject Tasks from the Inbox notification itself. They can also do so

marketing

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Knowledge Base Article

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Approval Workflows

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Create Email Templates (Advocacy)  

Email templates are the backbone of any email marketing strategy, especially for advocacy programs. They allow for the consistent, visually appealing delivery of content to your advocates. With a template in place, you can easily update content, ensuring timely and effective communication. Importanc

Advocacy - SES

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Social - SES

Knowledge Base Article

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Email Newsletters (Advocacy)

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Editorial Calendar (Advocacy)

Editorial calendar is a visualization tool for planning & organizing all marketing activities. You can customize your Editorial Calendar to monitor advocacy and organic content in a comprehensive view to provide your team insight into content strategy and efficient collaboration. Why Use Editori

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Management (Advocacy)