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Access validation reports and feedback in AI Studio

In this article, we will guide you through the process of validating insights for a model in Sprinklr's AI Studio. If you want to create a new training project for the Text Classifier model, please refer to the article AI Studio (Text Classifier) - Create New Model Training Project. The followi

Insights

Text Classifiier

ai studio

Validate Existing Model for Text Classifier

Knowledge Base Article

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Review validation and accuracy report

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Alerts

Email alerts for Case Create/Update failure Sprinklr Salesforce Integration provides the capability to set up email alerts on the failure of operations on the Salesforce side triggered from the Sprinklr side, such as Case creation and Case update failures from the Salesforce App in Sprinklr Marketpl

marketing

Insights

social

Service

Knowledge Base Article

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Troubleshooting and FAQs

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Bar widget

The Bar widget is a graphical representation of data that uses rectangular bars to represent the values of the variables being plotted. The length or height of each bar is proportional to the value it represents, and the bars are oriented horizontally. A bar widget plots the variable value horizonta

Insights

Bar Widget

Knowledge Base Article

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Types of Widgets

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Drill down on a widget

Drill down is a feature that enables users to explore specific data points within a widget, providing a more detailed analysis of a selected dimension/topic with just one click. It allows users to delve deeper into data insights while still keeping the original widget accessible, promoting greater e

Drill Down

Insights

drill down on a widget

Knowledge Base Article

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Drill Down

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Create and Target Email Newsletter (Advocacy)

What are Email Newsletters? Email Newsletters act as a communication bridge. Through these, organizations can seamlessly relay timely updates, shareable content, and insights directly to their Advocates, ensuring they remain engaged and informed. Inclusions in Email Newsletters Trending/Latest posts

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Email Newsletters (Advocacy)

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Queue Health Report

Queue Summary Here Supervisors can view overall summary of different queues in which the cases/calls are assigned. ​Work Queue vs Maximum Response TimeThis shows the maximum response time, i.e., the time taken by an agent to respond to a customer's query in a case. Case Wait time in Queue This

Service

Knowledge Base Article

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Queue Health Reports

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Building a Static Flow

Before You BeginEnsure you have an understanding of WhatsApp Flows and the various elements required for their compositionConversational AI Persona Application setupEnabling Flows for Associated Partner Environment and Numbera) Identifying Partner ID:Login: Access your Sprinklr environment using the

Service

Knowledge Base Article

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WhatsApp Flows

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Approve/Reject posts

Approval processes and workflows help to automate simple, repeatable tasks so that you can focus on the work that matters most. An approver has the option of modifying content sent for approval. Being able to make changes as an approver, the user can make quick alterations to messages that may requi

Approval Workflow

Publishing - SES

social

approval

+2

Knowledge Base Article

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Approval workflows

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Setting Up AI for Routing

In today's fast-paced business landscape, delivering exceptional customer service is essential for success. AI-powered smart routing, such as Sprinklr’s Smart Pairing, is a game-changer in the world of customer support. This feature leverages customer data and AI algorithms to intelligently match un

Service

Knowledge Base Article

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Using AI in routing

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Create Azure App for Yammer

This article is a guide to creating an Azure app for Yammer.Steps to Create Azure App for YammerGo to https://portal.Azure.com/#home.Click More Services under Azure Services.Click App Registration under Others.Click New Registration.Once you click New Registration, enter the name of the app you want

social

Knowledge Base Article

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Yammer

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Triggering Call Controls via Guided Path

IntroductionCall Controls integrated within the Guided Path (GP) workflow allow agents to automate specific call-related actions. With pre-configured controls, agents can carry out tasks like transferring or conferencing calls with a single click that helps streamline interactions and cut down on re

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Triggering Call Controls Via Guided Path

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How Does User Auto Provisioning Work?

New users for the client can be automatically created by logging into the platform for the first time using SSO. Using Sprinklr’s auto provisioning feature, the required fields for a particular user are autopopulated from the SSO SAML response. This article details a basic explanation for the workin

social

Knowledge Base Article

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User Auto provisioning

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Defining routing logic (Routing configurations) - Queue based Routing

Routing Configurations are a set of action groups which perform actions on cases pending in the work queue based on defined conditions. The routing checks all the pending cases in real time and instantly performs the defined actions on the case like increasing priority of pending cases, sending case

Service

Knowledge Base Article

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Setting up Queues based routing

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Assigning Roles to Users 

To assign roles to advocates based on their specific persona and responsibilities, on-site admins can empower them with distinct roles such as admin, publisher, and analyst, each equipped with precise permissions Steps to Assign Roles to AdvocatesRoles can be assigned to the approved/ rejected/ pend

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Advocacy User Management

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Search Tasks in Task Calendar View

OverviewYou can now use the search bar to search for Tasks in Task Calendar Views. ​The search results are highlighted on the Task Bars.Search Tasks1. Click the Search icon.  2. Enter the search term to search for Tasks that match it. You can click on the results to open the Task Overlay for that Ta

marketing

Knowledge Base Article

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Task Calendar View

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How To Setup Feeds for Automated Campaigns

Sprinklr's advanced feature, the automated campaign feed, provides you with a seamless solution to create multiple ads for your campaign by harnessing the power of Dynamic Image Templates (DIT) and a Feed Data Sheet. This efficient process streamlines your advertising efforts and maximizes your camp

marketing

Knowledge Base Article

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Feed Setup

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Integrating Google Drive with Sprinklr

By integrating your Google Drive with Sprinklr, you can upload assets like documents, presentations, excel files, image, videos, and more, directly from your Google account to your Projects, Tasks, Campaigns, Sub-campaigns, Messages and Requests. To do this, you will need to authenticate your Google

marketing

Knowledge Base Article

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Google Drive and Sprinklr Integration

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Add Call

The Add Call feature allows agents to include another participant such as a colleague, supervisor, or an external number in an ongoing customer call. It is used for conference calls, involving the customer, the primary agent who intially received the customer's call, and a secondary agent who was ad

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Add Call

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Campaign - Analytics Tab

You can view the Analytics tab to derive insights on all the content associated with the Campaign from the Campaign details windowAbout Analytics tabThe Analytics tab in the Campaign Details view has the same functionality as the Sprinklr Reporting but is filtered to only show the performance of con

campaign management

marketing

Analytics Tab

Knowledge Base Article

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Introduction

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When to use Alerts?

As a Supervisor, you need to monitor your agents and the assigned cases to them in order to deliver best to your customers. There are always some situations that require special attention like high case traffic from a particular channel, large number of missed calls in a queue, high waiting time of

Service

Knowledge Base Article

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Alerts Monitoring