Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (3.8K)

RS
Embed the Gallery in Site and/or App (Owned Content)

Once you’re ready to put the Sprinklr Gallery on your site or app, you’ll see the Embed Generator icon . When you click , your unique embed code will be generated.This embed code is unique to your Gallery, is extremely performant and stable, as well as dynamic. Anytime design, content, or tagging ch

experience:space

Display - SES

embed gallery

article:howto

+7

Knowledge Base Article

 • 

Gallery

SH
What Can Cause LinkedIn Ad Accounts to Deactivate?

Sprinklr uses access tokens, which are provided by social networks, to connect to your social accounts. When an access token expires or becomes invalid, you must reconnect your social account to Sprinklr. Doing this generates a new token. Each social network has policies and security algorithms inte

marketing

Knowledge Base Article

 • 

Troubleshooting & FAQs

SH
Journalist and Publication Management

Along with Journalist and Publication discovery, Sprinklr also provides you with the ability to manage your desired influencers as per your goals. You can manage Journalist and Publication by:Creating a new Journalist/Publication listAdding Journalist/Publication to an existing listFavoriting the re

Insights

Knowledge Base Article

 • 

Journalist and Publication related

SH
Case/Message Audit

Audit Checklists help supervisors identify gaps in Agents' performance and then use the gathered data to take actions in order to correct these gaps.You can create audit checklists and use them to measure agents' performance in Agent Console and Care Console. A checklist is created to ensu

Service

Knowledge Base Article

 • 

Case Third Pane

SH
Reply to messages from Sina Weibo using engagement columns

Note: Unfortunately, Sina Weibo has limited its functionality (under the PIPL laws) to all Social Media partners. The following limitations will exist:Sina Weibo will continue to impose a limit of 150 API Calls per day per account (Typically 2000-3000 API Calls were being made per account before res

social

Knowledge Base Article

 • 

Engagement in Sina Weibo

SH
Add Multiple Users

You can save a lot of time in onboarding your team into Sprinklr by bulk importing users into the Sprinklr platform.To bulk import and multiple users, you can follow the steps mentioned in this article. Refer to Add a User, for more details on how to add a user in Sprinklr.StepsClick the New Tab ico

social

Knowledge Base Article

 • 

Getting started

RS
Embed the Gallery in Site and/or App (Earned Content)

OverviewOnce you’re ready to put the Sprinklr Gallery on your site or app, you’ll see the Embed Generator icon . When you click , your unique embed code will be generated.This embed code is unique to your Gallery, is extremely performant and stable, as well as dynamic. Anytime design, content, or ta

experience:space

Display - SES

embed gallery

article:howto

+7

Knowledge Base Article

 • 

Gallery

SH
Setting up the Export Preferences

The Export Preferences capability provides a window that lets you define the export preferences for future use. Using this capability, you can define the following security options for export files in Sprinklr:Whitelisting IP Addresses.Setting up expiration value for an export file.Restricting the e

Export Preferences

Knowledge Base Article

 • 

Security

RS
Profile Management Elements

This article explores profile management actions in guided workflows, detailing how to efficiently update, modify, and manage profile-level data to streamline processes and enhance user experiences.Four actions under Profile Management are:​​Profile List ChangeThe Profile List Change action in guide

Service

Knowledge Base Article

 • 

Guided Workflow Canvas

SH
Editorial Calendar Quarter View

When you select Quarter View, you will see the current Quarter displayed in the Editorial Calendar. You can view previous or next quarters using the previous and next icons alongside the currently displayed quarter at the top of the Editorial Calendar.Calendar Quarter ViewCalendar Quarter View suppo

Editorial Calendar

marketing

Editorial Calendar Views

quarter view

Knowledge Base Article

 • 

Setting up Calendar Views

RS
Sprinklr Service: 20.7 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints.

marketing

Insights

social

Service

Knowledge Base Article

 • 

20.7 Release (5th July '25 Onwards)

SH
Create Account Groups via Property Search in Publisher

Sprinklr provides the ability to create a new account group via the Advanced Search option in the publisher window. This helps you save a lot of time as it creates your account group on the go while publishing a post.Follow the steps mentioned in this article to create an account group by using the

social

Knowledge Base Article

 • 

Manage Account groups

SH
Editorial Calendar Year View

When you select Year View, you will see the current Year displayed in the Editorial Calendar. You can view previous or next years using the previous and next icons alongside the currently displayed year at the top of the Editorial Calendar.Calendar Year ViewCalendar Year View supports Campaigns, Sub

Editorial Calendar

marketing

Editorial Calendar Views

year view

Knowledge Base Article

 • 

Setting up Calendar Views

SH
Create Cases via Guided Workflows

OverviewUsing the Create Records node in a guided workflow, you can create social or voice cases and store them in Sprinklr.Imagine a customer is experiencing an issue with a product they recently purchased, and visits the brand's website for support. They come across a guided workflow specific

Service

Knowledge Base Article

 • 

Case Creation

RS
Text Field

The Text Field Question allows survey creators to collect open-ended, detailed responses from participants. It's designed to capture personalized insights, specific suggestions, and nuanced feedback that structured questions might miss. Perfect for gathering context behind ratings, in-depth product

Sprinklr Insights

26.1

Insights

20.10

+1

Knowledge Base Article

 • 

Survey Questions

SH
Creating and Managing Announcements

Supervisors can use the Announcements screen to send one-to-many communications to their team members or direct reports. They can monitor the status of the announcement to track whether an agent has read the announcement or not. Additionally, they can analyze reporting metrics for announcements to m

Sprinklr Service

Updated Article

26.4

Knowledge Base Article

 • 

Announcements

RS
Publishing Field Glossary(Advocacy)

Relevant personasMarketing managers and executives who want to publish on their Advocacy site using key publishing capabilities in Sprinklr to enhance the content published to the site.Content approvers do not want any content that they have not approved to get accidentally published. Content creato

Advocacy

Advocacy - SES

social

Sprinklr Social

+4

Knowledge Base Article

 • 

Content Curation

SH
What Can Cause X Ad Accounts to Deactivate?

Sprinklr uses access tokens, which are provided by social channels, to connect to your accounts. When an access token expires or becomes invalid, you must reconnect your social account to Sprinklr (see Re-Add a Deactivated Account in Sprinklr). Doing this generates a new token. Each social network h

marketing

Knowledge Base Article

 • 

Troubleshooting & FAQs

SH
Introduction to Smart Rules

About 70% of consumers yearn for a more personalized ad experience. The key to delivering a personalized ad experience is:Perfect message + Perfect audience + Perfect timing​Picking the right time to advertise is not easy. It can vary by industry, brand, seasonality, and audience. Here are some exam

marketing

Knowledge Base Article

 • 

Getting Started

SH
Publish Instagram Photo Post

This article will cover the steps and guidelines on how to create a Photo Post to one or more Instagram accounts in Publisher. You can publish labels and apply macros and custom fields. You can also specify the feed targeting plus utilize Web Analytic profiles. Mention other published Instagram acco

Publishing - SES

social

Sprinklr Social

Social - SES

+3

Knowledge Base Article

 • 

Publish a post to Instagram