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Unified Platform: 18.2 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below or click on a Product title to 

Release Notes

18.2 Capabilities and Enhancements

18.2 Release Notes for Core Platform and Cross-Product

Core Platform and Cross-Product Release Notes

Knowledge Base Article

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v18.2 Winter Release (February)

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Publish Instagram Reel

This article helps you with the steps for publishing Instagram Reels through Sprinklr. Reels are short, entertaining videos on Instagram, where you can express your creativity and bring your brand to life. People come to Reels to participate in cultural trends, collaborate with the community and dis

Publishing - SES

Sprinklr Social

Social - SES

Updated Article

+1

Knowledge Base Article

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Publish a post to Instagram

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Standard Metrics Configuration

Sprinklr Service Reporting allows you to customize the definitions of Sprinklr’s standard service metrics for frequently used contact center key performance indicators (KPIs), such as Average Handle Time (AHT) and Service Level. This is done using Standard Metrics, which stores the definitions of fr

Sprinklr Insights

26.1

Sprinklr Service

20.10

+2

Knowledge Base Article

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Standard Metrics

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Migrating record pages from Sandbox to production environment

Care console is one stop solution for the agents to work on their cases, and solve the customer queries with a unified customer 360 view. Admins can customize and configure the care console layout based on their requirements. Business Use CaseDuring the UAT phase of any client, care console record p

Service

Knowledge Base Article

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Additional Use Cases

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Layout Customisations (Use-Cases of Record Page Builder)

Increase Height of a widget The height of a widget can be increased by changing the same in settings when clicking on a particular widget as shown in the screenshot below. This can also be done by adding the line “Height” : “50rem” in the code editor as well.​​Configure the layout into 2-pane or 3-p

Service

Knowledge Base Article

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Use Cases of Agent Desktop Layout

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Target Metrics

Within Social Listening, Benchmarking, Reporting, and Ads Reporting, you can designate Target Metrics which will be displayed on a widget graph alongside the actual metrics. Target Metrics allow you to compare the actual performance of a metric against a pre-set goal. It also helps you set targets a

Service

Knowledge Base Article

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Advanced Entities & Settings in Listening

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Response Stream

The Response Stream widget presents a live, updating flow of survey text answers. It shows sentiment, categories, and labels with the exact comments, allowing analysts to investigate feedback within its context, all without exiting the dashboards.Business Use CaseReal‑time verbatim feed: Stream surv

Insights

Knowledge Base Article

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CFM Visualizations

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Salesforce Integration (Advocacy)

Seamlessly integrate your Advocacy site with Salesforce through an iframe, enhancing user convenience and productivity in perfect alignment with your sales team's workflow. With the power to embed your Advocacy site directly within Salesforce using an iframe, enable advocates to access the Advocacy

Salesforce Integration in Advocacy

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Integrations Enablement (Advocacy)

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How to Clone Ad Entities in Ads Manager

Leverage Clone and Quick Clone options to create copies of any ad entity you want. ​Clone and Quick Clone helps to recreate and copy your existing ad entity without starting from scratch. For instance, you may have six ads running across two campaigns that are scheduled to end soon. Of those ads, yo

marketing

Knowledge Base Article

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Ad Campaign Creation

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Introducing Audience Conversation Insights

Deep dive on your audience’s evolving consumer preferences and capture direct product feedback via Audience Conversation Insights. In today's data-driven world, businesses and organizations have access to an abundance of information. One of the most valuable sources of knowledge lies in the conversa

Insights

Audience Conversation Insights Report

Audience Conversation Insights

Knowledge Base Article

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Followers Networks

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Paid Rule Lookback Reporting Period

Automatically pause, send email notifications, tag, and do much more with your ad campaigns based on their recent performance.​Sprinklr allows you a way to take automated actions on Ads Sets, Ad Variants, and Paid Initiatives based on Paid Reporting data from variable lookback periods. Thi

26.1

marketing

Updated Article

Advertising

+2

Knowledge Base Article

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Paid Rule Properties

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What are Listening Dashboards?

Use Listening dashboards to visualize listening data and translate it into insights. Listening dashboards OverviewWith Sprinklr's Listening Dashboards, you can visualize any Listening data captured using Topics, making it easy to track and analyze social media conversations in real time.Listeni

Insights

Listening Dashboards

Knowledge Base Article

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Listening Dashboards

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Sprinklr v15.2.0 - Sprinklr Insights Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can c

experience:space

Modern Research Capabilities

product:research

Winter Release

+6

release_note

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v15.2.0 (February)

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Overview of File Manager

In the world of marketing, having a centralized repository for managing files efficiently is crucial for streamlined workflows and collaboration. Sprinklr's File Manager is a powerful tool that allows businesses to organize, store, and access all your files within the Sprinklr platform. This ar

Service

Knowledge Base Article

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File Manager

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Smart Budget Strategy Groups Overview

Effortlessly allocate budgets to ad campaigns, reducing errors and the required cost per action.​Sprinklr Marketing (Ads)’s Smart Budget Allocation eliminates the guesswork and uncertainty that comes with manually allocating budgets. Powered by an AI-based algorithm, Smart Budget provides performanc

marketing

Knowledge Base Article

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Overview

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Radio as a Listening source

By adding Radio as a Listening source, you can listen to and learn from radio channels.Sprinklr supports Radio as one of its traditional Listening sources. Radio source contains radio broadcasts of news or commentaries on various topics. LexisNexis provides a transcript and audio clips of major Radi

Insights

Radio Data

Radio as a Listening Source

Knowledge Base Article

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Radio

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React Native Release Notes

iOS & Android React Native SDK​ Breaking Change: ​Minimum Supported React Native VersionStarting with April 2026 (upcoming release):The minimum supported React Native (RN) version will be React Native v0.80.This update aligns with React Native’s official deprecation of versions 0.79 and below.Ac

Service

Knowledge Base Article

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React Native

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Get Predicted Engageability of Messages with Intuition Model

Brands get thousands of messages daily on social media channels. Such high volumes of messages make it very difficult for these brands to manage their social conversations. It’s a nightmare for the community managers of such brands to go through such an enormous number of messages and based on certa

Engagement - SES

Outbound Message

social

thirdpane

+3

Knowledge Base Article

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Leverage AI for better engagement

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Advanced Retry Strategy

OverviewAdvanced retry strategies allow for more granular control over the retry times based on specific call outcomes and attempts. A set of conditions and actions can be defined that determine when and how often to re-dial a lead or customer in an outbound calling campaign. Hence, the system can i

Service

Retry Strategy

Voice

Knowledge Base Article

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Retry Strategy

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Leveraging Smart Responses to improve average handle time

How to use Smart Responses in Agent Console and Care Console to provide AI-generated brand-compliant responses and improve agent AHT (Average Handling Time).Sprinklr supports the enablement of an AI-generated and trained Smart Response Model to suggest responses to the agents. The AI learns and reco

Service

Knowledge Base Article

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Publishing Functionalities