Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (1.1K)

RS
Privacy and Exclusion Criteria for Gamification in Advocacy

While gamification is a very important part of any Advocacy program, sometimes it is necessary to exclude some users or set up some privacy rules.  Why these exclusion criteria may be required Compliance with Regulations: In certain jurisdictions, like Germany where gambling-related elements are res

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

Gamification

RS
Function Mapping

Functions Users can now conveniently apply standard functions directly within FPDI. Previously, users needed to apply functions to their files offline before uploading them to Sprinklr. With the latest enhancement, users can apply functions seamlessly within the FPDI playground and import files dire

Insights

Knowledge Base Article

 • 

First Party Data Ingestion

RS
HSM Marketing Template Limits

​Note: WhatsApp Template UpdatesPause on WhatsApp Marketing Messages for US Customers: Effective April 1, 2025, Meta will temporarily halt businesses from sending marketing template messages to WhatsApp users with US phone numbers (+1 dialling code). Meta advises businesses to utilize utility, authe

Service

Knowledge Base Article

 • 

HSM Templates

SH
Highlight attribute categorization in insights phrase

In the Stream (aka Conversation Stream) widget, phrases related to a particular attribute category will be highlighted. To serve this purpose, we support two functionalities – Display relevant the phrases in the bold formattingDisplay the attribute hierarchy of phrasesDisplay the relevant phrases in

Insights

Display Attribute Hierarchy

Display Relevant Phrase

Knowledge Base Article

 • 

Advanced Concepts

SH
Call Handling Configuration

Pre-requisite for configuring the Call Handling: Voice should be enabled for the environment and your user should have Assignment Engine: View, Edit and Manage Agent Voice permissions.​​​Business Use CaseIn a partner where voice is enabled, it is not necessary every user should be eligible to handle

Service

Knowledge Base Article

 • 

Additional Use Cases

RS
Add, Edit and Remove Widgets in a Reporting Dashboard

OverviewWidgets help you see data and insights on different specific and individual aspects of your Projects and Portfolios. You can create multiple customizable and editable Widgets for your Reporting Dashboard to gather data on different performance indicators.Add a Widget1. Click the Reports butt

PM_POPULAR_2

marketing

PM_GENERIC_2

Knowledge Base Article

 • 

Global Reporting

SH
Chord Chart widget

The Chord Chart widget is a visualization that can help users analyze the relationship between two categories. It displays a circular diagram where an arc represents each category, and the chords connecting them represent the strength and direction of the relationship between the categories.Thicker

Chord Chart Widget

Insights

Knowledge Base Article

 • 

Types of Widgets

SH
Publish an Instagram Story via Direct Publishing

Instagram Stories allows Instagram users to share photos and videos to their "Story" -- which is visible to followers of the user's Instagram account -- and to specific users the Story's sender follows. Like in Snapchat, Instagram Stories are ephemeral, meaning they disappear after 24 hours. This ar

social

Knowledge Base Article

 • 

Publishing on Instagram

SH
How to Use the AI+ Rephrase Tone & Audience Prompts

IntroductionIn the ever-evolving landscape of advertising and content creation, precision and personalization have become paramount. Enter our innovative feature: "Custom Prompts for Enhanced Targeting and Tone of Communication" within the Ads Composer and Ads Creative Library. Designed to

marketing

Knowledge Base Article

 • 

Sprinklr AI+

SH
How to Iterate On Variable Number of Data

In IVR systems, a loop node is a powerful node that allows for efficient and dynamic handling of list or array variables. When dealing with collections of data, such as a list of accounts or transactions, the loop node enables the system to iterate through each element of the array, performing speci

Service

Knowledge Base Article

 • 

How to Setup Business Logic

RS
Digital Asset Management - DAM

OverviewSprinklr's Digital Asset Manager (DAM) provides an organized, unified repository for all your media assets. This helps you easily use and reuse assets for your posts, messages, briefs, and other content. You can access DAM through Sprinklr Marketing > Marketing tab > Planning and

marketing

Knowledge Base Article

 • 

Content Creation

RS
Track Content Engagement

This reporting category shows the engagement happening on the content on the Advocacy site, including UGC and Display Content. How to configure Content Engagement widgets Use the Data Source as DAM and apply a filter on Account as Advocacy to get UGC related data like this. You can also add the dime

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

Analytics/Reporting (Advocacy)

SH
Using multiple wildcards in Topic & Themes

Unlock the power of effortless searching with wildcards! Get rid of the hassle of manually including every possible form of a word, dealing with multiple spellings, or accounting for various endings. Our wildcard feature saves you time and effort while providing the flexibility you need to create co

Insights

Wildcards

Single Character Wildcard

Multiple Character Wildcard

Knowledge Base Article

 • 

FAQs and Advanced Use-cases

SH
Drag and Drop Tasks in Kanban View

The task Kanban view in project management assists in monitoring the status of tasks by organizing them into stacks based on distinct stages or criteria. To enhance project workflow efficiency, tasks can be effortlessly shifted from one stack to another, signifying a change in their phase or priorit

marketing

PM_TASK_KANBAN_VIEW_2

Knowledge Base Article

 • 

Task Kanban View

RS
URL Shortener in Distributed

The URL Shortener is a tool that reduces the length of your URLs, making them more manageable and aesthetically pleasing. This feature is useful particularly for social media posts where character limits are a concern. When using the URL Shortener in the Publisher, your links will be automatically s

social

Social - SES

DST - SES

Knowledge Base Article

 • 

Publishing & Calendar (Distributed Admin)

RS
Leveraging AI-Powered Survey Insights

Survey Insights is a powerful AI-driven feature that transforms raw survey data into meaningful, actionable insights. It helps teams detect hidden patterns and sentiments, identify key focus areas, and receive AI-suggested next steps for each question. With a comprehensive, real-time overview, Surve

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

 • 

Standard Analytics

SH
Get familiar with options to manage your Benchmarking dashboards

The Benchmarking Dashboards homepage will allow you to quickly access your Benchmarking dashboards and folders.We have revamped the Benchmarking Dashboards homepage in order to make it more intuitive and simplified for users. You can quickly access the dashboards and perform basic actions right from

Insights

Benchmarking

Knowledge Base Article

 • 

Benchmarking Dashboards

RS
WebEx Integration in Advocacy​

Sprinklr Advocacy admins can use the capability of amplification to increase the reach and visibility of brand content by leveraging Advocacy integration capabilities with the most popular workplace collaboration WebEx Supported IntegrationsBroadcast ImportanceBrands can significantly increase the e

Advocacy - SES

social

WebEx Broadcast Integration

Social - SES

+2

Knowledge Base Article

 • 

Integrations

RS
Group By in Task Sheet View

OverviewGroup By functionality is now available for all Task Sheets. This lets you split the sheet into multiple sections functioning within groups. Group By is supported up-to three levels, for instance, you can group your sheet by Priority, then by Status and then by Assignee. This functionality w

marketing

PM_TASK_SHEET_VIEW_2

Knowledge Base Article

 • 

Task Sheet View

SH
Campaign - Overview Tab

About the Overview TabNote: View Sub-Campaigns in a chronological order in the overview tab of the Campaigns - in descending order based on their creation dates. This provides a clearer and more organized view of the sub-campaigns, allowing you to seamlessly identify and prioritize the most recent o

campaign management

Overview Tab

marketing

Knowledge Base Article

 • 

Introduction