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Best Practices for Windows User

Audio Settings in the system:  Navigate to System Settings--> Sound Settings, In the sound settings, select the output device. ​ ​In the output device,   If the selected device is a wired headphone, select the device directly and disconnect remaining Jabra devices/other headphones. ​If the select

Service

Knowledge Base Article

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Best Practices for Windows Users

RS
Manage Naming Conventions: Share, Edit, Clone and Delete

Note: Sharing, Editing, Cloning and Deleting Naming Conventions require specific permissions. Contact your Workspace Admin if you do not have the required permissions. 1. Click New Tab. Under the Marketing Tab in Sprinklr Marketing, navigate to Plan > Planning and Reuse > Naming Conventions. ​

marketing

Knowledge Base Article

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Naming Conventions

RS
Circular Dependency Error

A Circular Dependency can occur when you try to create dependencies between Tasks that already depend on each other, either directly or indirectly, creating a loop. For example, if you have two Tasks with a pre-existing Dependency, you cannot create any other Dependency between them. Doing so would

PM_POPULAR_2

marketing

PM_PROJECT_AUTOMATIONS_2

Knowledge Base Article

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Dependencies

SH
Drill down on a widget

Drill down is a feature that enables users to explore specific data points within a widget, providing a more detailed analysis of a selected dimension/topic with just one click. It allows users to delve deeper into data insights while still keeping the original widget accessible, promoting greater e

Drill Down

Insights

drill down on a widget

Knowledge Base Article

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Drill Down

SH
View Sprinklr Link in Bio Performance in Distributed

This article provides you with the steps to view Sprinklr Link in Bio performance.Steps to view Sprinklr Link in Bio performanceLog in to the Distributed environment.In the Sprinklr Link in Bio window, hover over the Options icon and select View Sprinklr Link in Bio-Performance from the drop-down op

social

Link in Bio

Social - SES

Link in Bio Performance in Distributed

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Knowledge Base Article

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Engagement (Distributed User)

RS
Sprinklr Social: 19.5 Capabilities and Enhancements

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

marketing

Insights

social

Sprinklr Social

+1

Knowledge Base Article

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19.5 Release (May 18-26, '24)

SH
JIRA Integration

OverviewThe Jira Connector connects Jira and Sprinklr to streamline collaboration and enhance workflow efficiency. This article provides an overview of the connector's capabilities, benefits, and implementation process. The Jira—Sprinklr Connector offers several key features that facilitate seamless

marketing

Knowledge Base Article

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Integration Guides

RS
SFTP Upload via External Sources to Create Audience Profile via Data Pipeline

​Note: This article is only for reference for existing implementations leveraging Data Pipeline and supported for maintenance only. For any new use cases related to Data Import, refer to Data Connector articles here.Before you BeginEnsure you have reviewed the articles on uploading files into audien

Service

Knowledge Base Article

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Audience Update via SFTP

RS
Troubleshooting and Best Practices

Unable to Access the Standard Quality Management Reporting DashboardIf you're unable to access the standard Quality Management Dashboard within the Quality Management (QM) persona, ensure that you have the appropriate permissions for it.Troubleshooting Incorrect Data in Lens Configured DrilldownsIf

Service

Knowledge Base Article

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Reporting

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Reporting

In Care reporting, the self-monitoring agent dashboard provides the activity report of the user logged in to the care/agent console.To configure a reporting widget1. Click the New Tab icon. Under the Sprinklr Service tab, click Care Reporting within Analyze.2. On the&nb

Service

Knowledge Base Article

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Care Agent Persona - Digital

RS
Project Overview Tab

OverviewThe Project Overview Tab gives you quick, detailed insights into your Projects. You can create and view a Project Overview describing your Project, its objectives, key milestones or other important or relevant details. You can also see other key Project details like status, owner and depende

marketing

PM_PROJECT_SHEET_VIEW_2

PM_GENERIC_2

Knowledge Base Article

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Project Tabs

SH
Audience Stream widget

The Audience Stream widget is a tool that provides a consolidated view of audience profiles across various social media platforms. It displays a range of audience data such as social profile name, profile handle, profile bio, followers count, following count, posts count, and influencer score, depen

Insights

Audience Stream Widget

Knowledge Base Article

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Types of Widgets

RS
Esendex Account Addition

Esendex has been integrated into Sprinklr as an SMS channel, enabling the sending and receiving of text messages seamlessly within the platform.Note: Please raise a support ticket at tickets@sprinklr.com to receive the wehbook URLs for enabling publishing and grabbing support in Sprinklr for an esen

Service

Knowledge Base Article

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Esendex

RS
Notification Settings in Advocacy

Sprinklr Advocacy utilizes notifications on mobile, within the platform, and through email to remind users about platform activities. This multi-channel approach ensures that users stay engaged by receiving timely updates and reminders for upcoming events or tasks. Users have the flexibility to man

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Setup Advocacy Account

RS
 ⁠Overview of On-Site Publishing (Advocacy)

Advocacy posts can be created with the help of the Site Admin Publisher. You can use the Publisher to publish different type of Advocacy content. Example: Display content: Link, Image, Video Type Post Suggest Type Post Announcement In this article, we will cover On-Site Publishing which allows admin

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Creation and Management

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Editorial Calendar (Advocacy)

Editorial calendar is a visualization tool for planning & organizing all marketing activities. You can customize your Editorial Calendar to monitor advocacy and organic content in a comprehensive view to provide your team insight into content strategy and efficient collaboration. Why Use Editori

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Management (Advocacy)

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Share to Facebook in Advocacy

You can share Links, Images, and Videos (as posts, reels, albums, and stories) from the Sprinklr Extend mobile app to your Facebook personal profile. You can share it on your Facebook Feed or stories from the Extend app.  Advocates can even share Links, Images, and Videos (as posts, reels, albums) f

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Sharing

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Track Content Engagement

This reporting category shows the engagement happening on the content on the Advocacy site, including UGC and Display Content. How to configure Content Engagement widgets Use the Data Source as DAM and apply a filter on Account as Advocacy to get UGC related data like this. You can also add the dime

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Analytics/Reporting (Advocacy)

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How to Create Automated Ad Campaigns in Sprinklr

Automated Campaigns in Sprinklr offer a revolutionary way to manage and deploy social ads, enhancing efficiency and collaboration for streamlined campaign creation and management. Seamlessly integrated with Google Sheets, this feature simplifies the process while providing comprehensive control over

Automated Ads

marketing

Knowledge Base Article

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Create & Manage Campaigns at Scale

RS
External Sharing through Link

To share your Editorial Calendar with external stakeholders, you can generate a shareable external link. Click the Options icon on the top right corner of your window and select Get External Link. External links can be secured through passwords and by enabling SSO authentication. This mitigates the

marketing

Knowledge Base Article

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Calendar Actions