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RegEx (Regular Expression) in Rule Engine

In the Rule Engine, the Message Conditions Text applies to the text content of messages and can be used to apply a Rule to messages that contain keywords or phrases. This Message condition supports RegEx, or Regular Expression, syntax.  An example of RegEx Test Data is shown below.Regular Expression

Rule Engine Basics

Rule Engine

Knowledge Base Article

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Rule Engine

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FAQs

Commonly Asked FAQsBelow are some frequently asked questions about Conversational AI:What is the standard format to raise any issue related to Conversational AI setup with the Support?To raise any issues related to the Conversational AI setup, you can reach out to the Product/Support Team at tickets

Knowledge Base Article

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Troubleshooting & FAQs

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Queue Performance Voice

A Queue Performance Voice Report that tracks real-time updates and service level agreements (SLAs) at the queue level plays a crucial role in managing and optimizing call center operations. This report continuously monitors and provides immediate insights into how well the contact center is meeting

Service

Knowledge Base Article

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Detailed Dashboards

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Boolean Field

The article outlines the steps to create a Boolean Field in Entity Studio. Creating a Boolean Field in Entity StudioNavigate to Launchpad. From the Sprinklr Service tab, click Entity Studio from the Persona Apps section. The Entity Manager page appears with the list of entities. Search for the desi

Knowledge Base Article

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Fields and Relationship

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Channel Custom Properties

The Channel Custom Properties Report offers a brief summary of user interactions in live chat, highlighting important details such as the browser, device type, and the website where the conversation began. It also includes the user's location, preferred language, and time zone.The report also p

Service

Knowledge Base Article

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Detailed Report Glossary

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React Native - v11.0.0

Note: We have changed our package name from @sprinklr/chat-native-client to @sprinklrjs/chat-native-client1) Install Sprinklr messenger** Install Sprinklr messenger in your project using package manager (yarn/npm) as mentioned below:yarn:yarn add @sprinklrjs/chat-native-client@11.0.0npm:npm install

Service

Knowledge Base Article

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Older Versions

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Agent Details Report

The Agent Details Report tracks platform-level activities performed by individual users to support administrative visibility, security, and compliance. This includes logging changes to user properties such as name, email, or assigned roles; updates to permission levels and access rights; login and l

Service

Knowledge Base Article

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Detailed Dashboards

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Reporting on CSAT Prediction

To track and analyze CSAT predictions, you can access reporting features that include the Predicted CSAT Score (Case) metric. By selecting this metric along with other relevant metrics like Case Count, you can generate comprehensive reports that provide insights into customer satisfaction levels.Lis

Service

Knowledge Base Article

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CSAT Prediction

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Native Release Notes

iOS & Android Native SDK​ Note: Minimum Supported Xcode Version UpdateStarting with release 14.0.0, the minimum supported Xcode version is Xcode 16.1.Action Required: Update your development environments to meet this requirement and ensure compatibility without disruption.Version 14.0.2 [Androi

Service

Knowledge Base Article

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Native

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Single Select Field

This field lets you choose a single option from the drop-down list. For example, adding a single user from the drop-downlist.The article outlines the steps to create a Single Select Field Field in Entity Studio.Creating a Single Select Field in Entity StudioNavigate to Launchpad. From the Sprinklr S

Knowledge Base Article

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Fields and Relationship

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IVR Transfer

This feature is used by agents to transfer calls to IVR systems in order to gather certain information at the IVR level as a part of the business process which the customer might have bypassed when called to the IVR initially. It is also used at the end of the conversation between agent and customer

Service

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IVR Transfer

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Forums as a Listening source

By adding Forums as a Listening Source, you can listen to and learn from forums data.​Sprinklr supports Forums as one of its various Listening Sources. Forums, or message boards, are online discussion sites where people can hold conversations in the form of posted messages. The Internet forums commu

Forums as a Listening Source

Insights

Knowledge Base Article

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Web Sources

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Best Practices for Windows User

Audio Settings in the system:  Navigate to System Settings--> Sound Settings, In the sound settings, select the output device. ​ ​In the output device,   If the selected device is a wired headphone, select the device directly and disconnect remaining Jabra devices/other headphones. ​If the select

Service

Knowledge Base Article

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Best Practices for Windows Users

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Custom Fields Configurations

In this article, we will cover the different ways to configure custom fields in Sprinklr.Controlling Fields provide a level of organization, governance, and simplicity within Custom Field Management. Controlling Fields allow you to set the visibility of custom fields by a specific value. It can be c

experience:space

article:howto

Custom Fields

social

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Knowledge Base Article

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Custom Fields

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TikTok Business API Capabilities and Limitations in Sprinklr Distributed

In this article, we will cover the API capabilities and limitations of TikTok Business as a channel in Sprinklr.​Enablement note: To learn more about getting this capability enabled in your environment, please work with your Success Manager.Engagement capabilities The table below specifies if the me

social

Social - SES

DST - SES

Knowledge Base Article

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Channel Limitations (Distributed)

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Multi Select Field

The article outlines the steps to create a Multi Select Field in Entity Studio. This is a field type that allows you to adda field type where you can select more than one option at a time. For example, adding multiple tags to your form.Creating a Multi Select Field in Entity StudioNavigate to Launch

Knowledge Base Article

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Fields and Relationship

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Android - v12.1.0

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your Android mobile app.​Note: Before you begin, note the following requirements:Sprinklr Messenger requires a minimum Android API level of 24.Sprinklr Messenger for Android supports compileSdk

Service

Knowledge Base Article

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Older Versions

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Benchmarking and sources FAQs

The benchmarking module enables companies to compare their growth with the leading competitors in the industry using the best KPIs and metrics. These metrics cover directly available engagement values to AI-enriched metrics. Find answers to the most commonly asked questions about Benchmarking and it

Insights

Knowledge Base Article

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Benchmarking FAQs

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How to Build Dynamic Video Templates from Scratch

Sprinklr's video editing tool empowers users to craft bespoke video templates from ground up, facilitating the generation of singular or bulk assets. These assets seamlessly integrate into automated campaigns, facilitating direct utilization of these creatives within advertisements.​The Template Bui

marketing

Knowledge Base Article

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Video Templates - Part 1 (How to create a video template)

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How to Import Contact Drivers within Contact Driver Models

In every contact driver model, you have the option to include two key components: contact driver groups and contact drivers. The deepest level within this hierarchy is referred to as contact drivers, which represent specific issues or reasons for customer contact. Everything preceding the contact dr

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Creating Contact Driver Models