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Manage Naming Conventions: Share, Edit, Clone and Delete

Note: Sharing, Editing, Cloning and Deleting Naming Conventions require specific permissions. Contact your Workspace Admin if you do not have the required permissions. 1. Click New Tab. Under the Marketing Tab in Sprinklr Marketing, navigate to Plan > Planning and Reuse > Naming Conventions. ​

marketing

Knowledge Base Article

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Naming Conventions

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Controlling ACW and Voice settings at Queue level

In Unifed Routing, we can specifically define the configuration of voice calls at work queue level. Each work queue can have a different SLA, After Call Work, and Call Timoeiut settings. In this article we learn how to set these configuration. Enable Voice Settings First, edit any work queue and cli

Service

Knowledge Base Article

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Additional Use Cases

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Getting started with Locations Insights

What are insights?With the proliferation of digital channels, collecting raw data presents a significant challenge. But even once collected, the data is meaningless without quick analysis, contextualization, and actionability. Insights are actionable statements generated from customer feedback about

Insights

Knowledge Base Article

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Getting Started

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Add Brand’s Social Posts in Email Newsletter (Advocacy)

Admins can also send the brand’s social posts through email newsletters to amplify the engagement on those. This will update the advocates about the newly added brand posts on advocacy sites attracting and motivating them to disseminate the content further. Setting Up Email NewslettersConnecting the

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Email Newsletters (Advocacy)

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Customize Your Supervisor Console

​You can customize a Supervisor Console persona app according to your requirements. The following customizations can be done in Supervisor Console:Create your teamEnable HyperspaceCreate Quick FiltersCreate Colour TagsShare Reporting dashboards with personaShare Engagement Dashboard with PersonaSupe

Service

Knowledge Base Article

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Setting up Supervisor Persona

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Sharing Project Views

OverviewIf you have Owner, Admin or Creator permissions for a Portfolio you can create and share Project views with other users or teams. This allows you to share specific Project views with specific teams or users as per your requirements. Share a New Project ViewWhen creating a new Project view, y

marketing

PM_PROJECT_SHEET_VIEW_2

Knowledge Base Article

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Manage Project views

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What are Announcements?

Announcements help in one-to-many conversations by making it quick and easy. A supervisor sends an update to all the agents with just a few clicks - making the flow of information very smooth and efficient. Along with sending the announcement, supervisors also view status of the announcement which t

Service

Knowledge Base Article

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Announcements

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Screen Control​

Use-cases:Enable agents to troubleshoot customer issues by directly accessing the customer’s screens, leading to faster issue resolution and improved customer satisfaction​Customers can revoke screen control/co-browsing anytime during the session User Experience:Agent requesting Screen control while

Service

Knowledge Base Article

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Co-browsing

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What are Sprinklr's Conversational Analytics Capabilities?

Intent LevelsFor Contact Drivers analytics, you can set up multiple levels of intents (L1 → L2 → L3) to get a more detailed comprehension of Contact Drivers. When agents drill down into the L1 intent level, they can view the associated L2 intents. Similarly, by drilling down into L2, they gain visib

Service

Knowledge Base Article

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What are Sprinklr's Conversational Analytics Capabilities?

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Copy filled Message Brief from Parent post to Variant

This article elaborates on how to automate copying of briefs from parents posts to variants using rule engine. How does it work? Navigate to Rule Engine from the launchpad and start creating a Draft Rule. Define the Condition. Under “Conditions Applies To The properties of the Draft Messag

marketing

Knowledge Base Article

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Content Variants

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Different types of Data Connectors

This article aims to provide an overview of the various types of data connectors available in Sprinklr, including FTP, S3, API, and CRM tools. By understanding these connectors, businesses can effectively leverage them to streamline data ingestion and drive more impactful marketing campaigns. ​FTP (

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Knowledge Base Article

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Connectors in Data Collection

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Automating Approval of User Generated Content (UGC) 

Admins can simplify their tasks by automating the approval process for suggested User Generated Content (UGC). This efficient feature allows you to pre-approve UGC before it even reaches you.  Automating the approval of User Generated Content (UGC) has various benefits: Efficiency: Automated approva

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Suggest Content

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Create and use Research Queries

Learn how to create Research Queries and expand your Quick Search analysis.What is a Research Query?Research Queries are the primary entities that can be used in a Research Explorer dashboard. You can create a Research Query to save your quick search analysis and revisit it anytime using Research Qu

Research Queries

Insights

Research Query Dashboard

Knowledge Base Article

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How to use Quick Search?

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What is Debug Log?

OverviewDebug logs can provide administrators with helpful insights into the bot's performance, areas for improvement, and any shortcomings by conducting a thorough analysis.Benefits of Debug LogDebug logs assist bot admins in obtaining useful insights into the bot's performance by:Documen

Service

Knowledge Base Article

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Testing Bot Workflows

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View Non-compliant Words in Video and Image Posts in Engagement Dashboards

This article shows you how to enable compliance for images and videos by generating transcripts. Once the transcript is generated, you can view non-compliant words in image and video posts in the engagement dashboard. This article covers steps for the same. ​Note: The AI/AI+ features in Distributed

DAM - SES

Annotate Image asset

social

Social - SES

+2

Knowledge Base Article

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Advanced Capabilities

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Set up to Control Sprinklr Livechat Visibility using Salesforce Queue

While configuring the Live chat application, Sprinklr now leverages the option to associate a work queue from Salesforce, which can then be used to fetch the availability and capacity of agents from Salesforce and utilize that to control the visibility of the Sprinklr Live chat on the brand website.

marketing

Insights

social

Service

Knowledge Base Article

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Configure Salesforce Connector in Sprinklr Marketplace

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About the AI+ Carousel Ad Copy Generator

Introduction In the realm of advertising and content creation, the ability to tell a captivating story can set your brand apart. Enter our feature: "Carousel Linked Stories with Custom Prompts" within the Ads Composer and Ads Creative Library. Designed for creative creators and content wri

marketing

Knowledge Base Article

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Sprinklr AI+

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Overview of File Manager

In the world of marketing, having a centralized repository for managing files efficiently is crucial for streamlined workflows and collaboration. Sprinklr's File Manager is a powerful tool that allows businesses to organize, store, and access all your files within the Sprinklr platform. This ar

Service

Knowledge Base Article

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File Manager

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Autowrap in After Call Work (ACW)

The autowrap feature in After Call Work (ACW) is designed to boost the productivity of call center agents by automating the after-call work process. This functionality allows the predefined auto-wrap values of fields to be automatically applied in case an agent fails to submit the ACW manually, ensu

Sprinklr Service

20.7.1

Service

Updated Article

Knowledge Base Article

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Auto Wrap After call work

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How to create an Intent Test Project?

​Steps to create a new Intent Test ProjectOpen the Conversational AI Persona App and go to "Test". Click on "Intent Test Projects"​To add a test project, click "Add Test Project" in the upper right corner of the "Intent Test Projects" window.​In the "Crea

Service

Knowledge Base Article

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AI/NLP Testing