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Create a Geo Location Template for WhatsApp Business

Location messages allow you to send a location's latitude and longitude coordinates to a WhatsApp user.​​​You can create a contact card template in Digital Asset Manager to send on WhatsApp Business. Geo Location Template- Field Description & LimitationField NameDescription & Limitation

Service

Knowledge Base Article

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Geo Location Templates

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How to Configure Mobile App

Introduction​To streamline the login process and improve user experience, Sprinklr has introduced mobile app configurable options within the Admin Console. These enhancements allow administrators (admins) to configure multiple company names, enabling users to select the correct one and be redirected

26.1

Advocacy - SES

social

Sprinklr Social

+2

Knowledge Base Article

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Sprinklr Extend App

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Enable Google Analytics 4 (GA4)

Note: As of 1st July 2023, Google Analytics (UA) has been sunset, however, we have successfully implemented Google Analytics 4 (GA4) in Sprinklr. This migration will allow us to continue accessing crucial website traffic analysis and user behavior insights.To ensure a smooth transition, please follo

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Knowledge Base Article

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Reporting on Live Chat

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Other Important Nodes

Some other important nodes that enable you to take different actions within a Dialogue Tree depending upon various use cases are:To Add NotesThe Add Note Action node allows you to add custom notes inside the dialogue tree at the message, profile & case levels. These notes can be used by the bran

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Rushi Test Temp

Knowledge Base Article

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Nodes in a Dialogue Tree

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Sending Canned Responses from Agent Console

Use Canned Responses in Agent Console and Care Console to deliver on-brand, quick answers to routine customer questions.Canned Responses are predefined brand-compliant responses to routine customer questions such as 'how can I add a credit card to my account' or 'how do I apply for a refund'. You ca

Service

Knowledge Base Article

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Agent Console (Legacy)

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How To Setup Feeds for Automated Campaigns

Sprinklr's advanced feature, the automated campaign feed, provides you with a seamless solution to create multiple ads for your campaign by harnessing the power of Dynamic Image Templates (DIT) and a Feed Data Sheet. This efficient process streamlines your advertising efforts and maximizes your camp

marketing

Knowledge Base Article

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Feed Setup

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Error Handling in CRM User Mapping

When integrating CRM systems like Salesforce with Sprinklr, it's crucial to ensure accurate and consistent user mapping. This section outlines the error handling and validation checks required during the user mapping process.Validation Rules for Adding/Updating User MappingEnsure that the follo

marketing

Insights

social

Service

Knowledge Base Article

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Troubleshooting and FAQs

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Reply Box Functionalities

How Agent Console provides a smart and efficient way for brands to resolve customer issues over social media and messaging platforms.Agent Console provides a comprehensive view of messages and cases, with full conversation history and details available in a single view. This console allows teams to

Service

Knowledge Base Article

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Agent Console (Legacy)

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Android - v13.0.3

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your Android mobile app.​Note: Before you begin, note the following requirements:Sprinklr Messenger requires a minimum Android API level of 24.Sprinklr Messenger for Android supports compileSdk

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Knowledge Base Article

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Older Versions

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Data Collection using Sprinklr Audience API Connector

Sprinklr offers data onboarding using API to import any amount of data to feed into outbound campaigns. The API helps create or update a lead based on the data collected from the create/update lead event API.With the Sprinklr Audience API Connector, you gain robust configuration options for data val

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Knowledge Base Article

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Connectors in Data Collection

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On-Demand Case Summary

Using Sprinklr AI+ in Care Console, it is possible to instantly produce a case summary of the text-based communication between a customer and the brand upon request without having to read the full conversation. The summary provides a concise overview of the conversation, highlighting key points and

case summary

ChatGPT

Care Console

Service

Knowledge Base Article

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Agent Assist

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Sprinklr Marketing: 18.8 Capabilities and Enhancements

Sprinklr's 18.8 release empowers businesses with enhanced AI, improved usability, channel expansion, consistent publishing and reporting, efficient content planning, and seamless project management for impactful customer experiences.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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v18.8 Summer Release (August)

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Suggest Coaching Sessions

Overview   Supervisors can recommend agents and specific cases for coaching sessions based on factors like poor performance or specific areas where improvement is needed. These recommendations are then reviewed by coaches, who can schedule these sessions tailored to the agent's needs. This feat

Service

Knowledge Base Article

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Coaching

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How to Customise a layout in Care Console Layout Manager?

The Care Console layout is configurible and can be customised according to the customer's requirements with respect to widgets and tabs repositioning, naming and information regarding them. The customisation can be achieved by understanding the care console layout manager's working and bui

Service

Knowledge Base Article

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Introduction to Agent Desktop Layout

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Process Execution Analytics Report

Extensive data points and customer journeys in the IVR can be tracked through the Process Execution Analytics data source in reporting. You can report on the customer journey within the IVR, including the sequence of customer interactions at each conversation level.Metric/DimensionDefinitionCase Num

Service

Knowledge Base Article

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Report Glossary

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Sprinklr Service: 20.4 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints.

marketing

Insights

social

Service

Knowledge Base Article

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20.4 Release (5th Apr '25 Onwards)

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Support for Bulk Import of Live Chat Cases Using Multi Case Format

A Multi-Case file format is defined for Live Chat cases in addition to a Single-Case format. In a Multi-Case file format, a single zip file contains a metadata file and a message file that corresponds to multiple cases. Here in the metadata file, there are more than one conversation id and multiple

marketing

Insights

social

Service

Knowledge Base Article

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Supported Format for File Based Connectors

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How to Create an Ad Campaign in Ads Composer

You can compose Facebook, Twitter, LinkedIn, Pinterest, Snapchat, LINE, TikTok, and Nextdoor Ads from the Ads Composer, allowing you to create the same ads through Sprinklr that you can create on various channels. You can create multiple ads for multiple channels through a single platform. This arti

marketing

Knowledge Base Article

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Functionalities

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Add a SSO Service Providers

Sprinklr provides you with the ability to log in to multiple platforms acting as the identity provider for various service providers.  Step 1: To Add an SSO Service Provider Click the New Tab icon . Under the Governance Console, click All Settings&

experience:space

Insights

social

Service

+10

Knowledge Base Article

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SSO

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Conditional Mapping in Dynamic Video Templates

Conditional Mapping lets you control the visibility of video elements using predefined rules or custom scripts. When you apply a Dynamic Video Template (DVT) to Catalogs or Automated Feeds, you can add conditions to video layers such as text, shapes, banners, overlays, and logos, to dynamically show

New Article

26.4

Sprinklr Marketing

Knowledge Base Article

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Apply Conditional Mapping in Dynamic Video Templates