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Different types of Data Connectors

This article aims to provide an overview of the various types of data connectors available in Sprinklr, including FTP, S3, API, and CRM tools. By understanding these connectors, businesses can effectively leverage them to streamline data ingestion and drive more impactful marketing campaigns. ​FTP (

Service

Knowledge Base Article

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Connectors in Data Collection

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Integrating Google Drive with Sprinklr

By integrating your Google Drive with Sprinklr, you can upload assets like documents, presentations, excel files, image, videos, and more, directly from your Google account to your Projects, Tasks, Campaigns, Sub-campaigns, Messages and Requests. To do this, you will need to authenticate your Google

marketing

Knowledge Base Article

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Google Drive and Sprinklr Integration

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Data Mapping

Data Mapping Important: Please note that only mapped columns in the Data Mapping Pane will be ingested into Sprinklr. Please ensure that you map all the columns you want to ingest. On the right side of the Configuration Screen, you can see all your columns with the Select Mapping Field dropdown. Cli

Insights

Knowledge Base Article

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First Party Data Ingestion

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Sprinklr Social: 19.5 Capabilities and Enhancements

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

marketing

Insights

social

Sprinklr Social

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Knowledge Base Article

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19.5 Release (May 18-26, '24)

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Introducing Audience Conversation Insights

Deep dive on your audience’s evolving consumer preferences and capture direct product feedback via Audience Conversation Insights. In today's data-driven world, businesses and organizations have access to an abundance of information. One of the most valuable sources of knowledge lies in the conversa

Insights

Audience Conversation Insights Report

Audience Conversation Insights

Knowledge Base Article

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Followers Networks

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Outbound Supervisor Persona Overview

Supervisor Console 2.0 is a comprehensive digital headquarters that enables supervisors and managers to efficiently monitor and manage the activities of their agents in a call center environment. It is a one-stop solution for all the tasks and activities for the Supervisor. Supervisor Console 2.0 so

Service

Knowledge Base Article

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Overview of simplified Outbound Supervisor experience

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Implementing Proactive Outreach

Proactive outreach can significantly enhance the pre-sales experience for customers in virtual selling by addressing their needs and concerns before they even arise. It can be used to  run promotional campaigns and ads prompt users to revisit their abandoned carts notify users of upcoming offers sug

Service

Knowledge Base Article

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Proactive Customer Outreach

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Adding Google.com as a source

Learn how to add Google.com as a Location Insights review source.Google.com is available as a premium source exclusively to Location Insights users. Brands can get access to the public reviews of their own locations as well as competitor locations on Google My Business (GMB) location pages. With a l

Insights

Knowledge Base Article

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Sources

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Create an Image Type Post in Advocacy

Image Type posts are the type of posts that contain an Image that was explicitly added by the publisher using either the Digital Asset Manager or by manually uploading the image from the computer. How Media Type (Image/Video) posts are different from Link Type The most striking difference between a

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Curation

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Use the Twitter Profile Type dimension/filter to identify verified accounts

We are pleased to announce the introduction of a new dimension and filter, called Twitter Profile Type, for verified Twitter accounts. This exciting feature enables you to easily filter different profile types, specifically categorized into Grey, Gold, and Blue verified account types. Grey Tick: Ver

Identify Twitter Verified Accounts

Insights

Twitter Profile Type Dimension

Twitter Profile Type Filter

Knowledge Base Article

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Custom Listening dashboards

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Automatic Delete Posts On Asset Expiry

Sprinklr provides you the ability to automatically delete live social posts associated with expired contracted assets. This capability is currently supported for Facebook, Twitter, and YouTube. Enable Automatic Deletion Of Posts On Asset ExpiryClick the New page icon  and select Assets under Sprink

DAM - SES

post delete

social

Social - SES

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Knowledge Base Article

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Advanced Capabilities

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Add Guest Users to Projects

OverviewGuest User access allows you to provide external users access to your Projects for feedback, review, transparency or other reasons. An external user is anyone outside or within your organization without access to a Sprinklr product seat. Guest users have limited access to Project Management

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PM_PORTFOLIOS_2

marketing

PM_TASK_TIMELINE_VIEW_2

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Knowledge Base Article

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Manage Projects

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Sprinklr Marketing: Patch Changes (18.8.1)

With this release, deliver an enhanced customer experience with feature advancements in Live Chat, Conversational AI, and Guided Workflows. Increase agent productivity with Quality Management on Video and Shift Management within WFM.

18.8.1 Release

marketing

Insights

social

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Knowledge Base Article

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v18.8.1 (September)

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Customizing Personas with Persona App Manager

A Persona App is a simplified interface designed specifically for a user that helps them manage their daily activities. In Sprinklr, a set of standard persona apps are available based on common use cases, across product suites that do not need any customization. The users might have various roles su

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Customising Personas with Persona App Manager

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Inbound Supervisor Persona Overview

The Supervisor Console is a comprehensive monitoring tool that offers a holistic view of team performance. It empowers direct supervisors, managers, and heads of organizations to effectively manage and analyze key performance indicators (KPIs) across their entire call-centre organization. With the M

Service

Knowledge Base Article

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Overview of Simplified Supervisor Experience

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Create a post using the Quick Publisher

Leverage your social account in the best possible way using Sprinklr's social publishing tool which provides you with key publishing functionalities to enhance the content you publish. In this article, we will go through the key features of Quick Publisher.​Steps to create a post using the Quick Pub

Create a post

Publishing - SES

Create a post using the Quick Publisher

Create a post in Quick Publisher

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Knowledge Base Article

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Getting started with publishing

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Campaign Briefs

OverviewCampaign Briefs can be attached to Campaigns within the platform to give the agency or internal creative team enough information so that they can strategize the concept for the Campaign.Briefs in a Campaign​You can add Multiple Briefs on Campaigns and Sub-Campaigns by selecting a separate br

marketing

campaigns

Add Campaign Brief Template

Brief

Knowledge Base Article

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Introduction

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Adding live chat using Google Tag Manager (GTM)

You can embed live chat using GTM as well. For doing this, log in to Google Tag Manager account at the following link - https://tagmanager.google.com  Create a new tag by clicking "Tags" on the left side menu and then on the "New" button. ​Name your tag. Click on "Tag Config

Service

Knowledge Base Article

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Website Installation

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Editorial Calendar (Advocacy)

Editorial calendar is a visualization tool for planning & organizing all marketing activities. You can customize your Editorial Calendar to monitor advocacy and organic content in a comprehensive view to provide your team insight into content strategy and efficient collaboration. Why Use Editori

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Management (Advocacy)

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Introduction to WhatsApp Flows

Note: Before you start learning about WhatsApp Flows, ensure you have an existing WhatsApp Business Account added for your Sprinklr Partner Environment. Refer to WhatsApp Business Account Addition process for more details.WhatsApp Flows is a feature designed to help brands create structured interact

Service

Knowledge Base Article

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WhatsApp Flows