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How to Import Contact Drivers within Contact Driver Models

In every contact driver model, you have the option to include two key components: contact driver groups and contact drivers. The deepest level within this hierarchy is referred to as contact drivers, which represent specific issues or reasons for customer contact. Everything preceding the contact dr

Service

Knowledge Base Article

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Creating Contact Driver Models

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Creating Alerts in Supervisor Console

You can create alerts to receive notifications about specific activities and events you want to monitor. These alerts keep you informed and enable you to take timely and appropriate actions when needed.This article covers the following sections:Create an Alert Customize an Alert Message Set Max

Service

Knowledge Base Article

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Creating Alerts

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Forums as a Listening source

By adding Forums as a Listening Source, you can listen to and learn from forums data.​Sprinklr supports Forums as one of its various Listening Sources. Forums, or message boards, are online discussion sites where people can hold conversations in the form of posted messages. The Internet forums commu

Insights

Knowledge Base Article

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Forums

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Sprinklr Marketing : 17.7 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

Modern marketing and advertising

Modern Marketing

release_note

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v17.7.0 (July)

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AI Integrations in Campaign QA Checklist

Eliminate the risk of off-brand advertising with an automated QA Checklist. ​The integration of AI Checks in QA Checklist provides wider governance for your creatives by verifying essential media asset details covered by AI engines for human presence, face presence, language and much more. In this a

marketing

ADS_CHECKLIST_POPULAR

Knowledge Base Article

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How to setup QA Checklist?

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Matrix Question

Matrix-type questions, also known as grid questions, present respondents with a series of statements or items to evaluate using the same set of response options. These questions are displayed in a grid format, with rows representing the statements and columns representing the response choices.For ex

Sprinklr Insights

26.1

Insights

New Article

+2

Knowledge Base Article

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Survey Questions

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Sprinklr Marketing: Patch Changes (19.5.2)

https://www.sprinklr.com/help/articles/getting-started-with-reddit/add-a-reddit-account-in-sprinklr/6450e103516411445be3ff30Sprinklr's latest release introduces a host of enhancements and innovative capabilities designed to empower your business in crafting impactful customer experiences across all

marketing

Insights

social

Service

Knowledge Base Article

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19.5.2 Patch (Jul 12-15, '24)

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Widget Configuration in Reporting

Reporting in Sprinklr centralizes data from all digital and voice channels and accounts. In Reporting, you can customize, expand, and drill into metrics by creating dashboards and widgets.Sprinklr’s Dashboard creation flow and widget library make report creation easy and quick. Creating re

Service

Knowledge Base Article

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Configure Reporting

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Sandbox FAQs

Find below the answers to frequently asked questions about Sandbox Manager:​Q1: Are Dynamic Properties (DP) transferred with Refresh from Production to Sandbox? Yes, all the DPs are automatically copied during the Refresh?A1: Yes, all the DPs are automatically copied during the Refresh.​Q2: Does Ref

experience:space

article:howto

product:platform

Sandbox Manager

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Knowledge Base Article

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Miscellaneous

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Sprinklr v15.2.0 - Sprinklr Marketing (Ads) Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can c

experience:space

Advertising Capabilities and Enhancements

product:advertising

Advertising Capabilities

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release_note

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v15.2.0 (February)

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Digital Agent Performance Extract

This extract provides assignment-level visibility into agent activities on cases. Each record represents a single case-to-agent assignment and captures the actions performed by the agent during that specific assignment window.This extract enables granular tracking of case handling at the assignment

Knowledge Base Article

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Digital Data Extracts

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Function Mapping

Functions Users can now conveniently apply standard functions directly within FPDI. Previously, users needed to apply functions to their files offline before uploading them to Sprinklr. With the latest enhancement, users can apply functions seamlessly within the FPDI playground and import files dire

Insights

Knowledge Base Article

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First Party Data Ingestion

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API-based Journey Triggers

Journey facilitator has different types of trigger methods. In this article, we are going to cover how a journey can be called using an API call from an external system.​It involves setting up an API endpoint setup consisting of 2 parts:HeaderRequest Parameters​More information about the Header of t

Service

Knowledge Base Article

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Journey Trigger Settings

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Pre‑Provision Users via SFTP

OverviewSprinklr Advocacy allows organizations to synchronize user attributes through Secure File Transfer Protocol (SFTP). Traditionally, SFTP updates were applied only to users already present in the Advocacy platform. This enhancement extends the functionality by allowing administrators to pre-pr

Advocacy - SES

Sprinklr Social

New Article

Social - SES

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Knowledge Base Article

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User Management

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Facebook Ad Specs & Publishing Error Messages

You may get some common error messages while publishing your Ad Campaigns from Sprinklr. This may be due to your assigned permissions in Sprinklr or on native and can vary between different types of issues. In this article, you will learn about the error messages you may get along with actions to re

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Reporting on CSAT Prediction

You can view reporting on CSAT prediction by selecting Predicted CSAT Score (Case) along with the other existing metrics such as, Case Count, etc. to generate reports.Before You BeginCreate a Reporting Dashboard for adding any Reporting Widget. After creating the Report

Knowledge Base Article

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Module Wise Use Cases

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Display Logic at Answer Choice or Statement Level

Answer-choice/Statement-level Display Logic offers enhanced survey customisation by showing specific answer choices or statements based on respondents' previous responses. This ensures that participants only see relevant options, creating a more personalised and efficient survey experience. By tailo

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Logics

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Metrics in Media Monitoring & Analytics

Metrics in Media Monitoring & Analytics (MM&A) are the measurements or KPIs that will measure and track PR performance. Below are the metrics and the explained purposes and methods used to calculate them, provided by Sprinklr.MetricDescriptionNotesDomain AuthorityDomain Authority is a search

Insights

Knowledge Base Article

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Data related

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Agent Voice Performance Report

The Agent Voice Performance Report provides a detailed analysis of agent performance in handling voice interactions. It delivers data on key parameters such as average handling time, ACW time, number of inbound calls offered, and more. This report helps supervisors monitor and evaluate agent efficie

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Detailed Report Glossary

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Best Practices for Writing Prompts for Generative AI-Powered FAQ Bots

When creating prompts for Generative AI-powered FAQ bots, it's essential to ensure clarity, precision, and conciseness. Here are some best practices to keep in mind:Key Considerations for Writing PromptsUse Bullet Points: Write your instructions in bullet points to ensure stricter adherence.Cle

Service

Knowledge Base Article

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Setting up FAQ+ bot