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Add and Configure Widgets

Use Cases of Record Page Builder for Different LayoutsAdd a New Widgetadd or remove widgets for different layouts. Various types of widgets, including Reporting, Customer 360, Coaching, Learning, etc., can be seamlessly incorporated or excluded based on distinct customer use cases.Individual Widget

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Knowledge Base Article

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Configure Case Analytics View

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Add Posts from a Listening stream on Advocacy Site 

The integration of Listening streams within Advocacy enriches your content pool and provides an avenue for advocates to amplify their engagement. By seamlessly merging curated brand content with organic mentions, Advocacy becomes not only a platform for promotion but also a hub for meaningful intera

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Curation

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React Native Release Notes

iOS & Android React Native SDK​ Breaking Change: ​Minimum Supported React Native VersionStarting with April 2026 (upcoming release):The minimum supported React Native (RN) version will be React Native v0.80.This update aligns with React Native’s official deprecation of versions 0.79 and below.Ac

Service

Knowledge Base Article

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React Native

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How to Add Multiple Ad Account Users with Multiple Authorization Tokens

Currently, users lack visibility regarding the deactivation of their accounts (such as Ad Accounts and Social Pages) and face difficulties with continuous disconnections in Sprinklr's system. The lack of awareness about when the account deactivates results in users failing to reactivate their a

marketing

Knowledge Base Article

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Advertising Accounts and Permissions Video Overview

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Column widget

The Column widget is a type of chart that uses vertical bars or columns to represent the values of a set of data points. Each column represents a category or group of items, and the height of the column indicates the value or frequency of that category.Column charts are similar to Bar charts but wit

Insights

Column Widget

Knowledge Base Article

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Types of Widgets

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Audience Stream widget

The Audience Stream widget is a tool that provides a consolidated view of audience profiles across various social media platforms. It displays a range of audience data such as social profile name, profile handle, profile bio, followers count, following count, posts count, and influencer score, depen

Insights

Audience Stream Widget

Knowledge Base Article

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Types of Widgets

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Outbound Agent Persona Overview

Outbound Agent Persona provides enhanced usability of the Sprinklr platform with all the items needed for an agent during their conversation with the customers, as well as it helps agents to monitor their performance and increase productivity using persona features which specifically are targeted to

Service

Knowledge Base Article

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Overview of simplified Outbound Agent experience

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What are Views?

OverviewsViews let you view the information relating to Tasks and Projects within your Portfolio in different ways. The details of Tasks/ Projects remain the same but different views allow you to visualize your work in different ways and parse the information differently. Some views, like Kanban are

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marketing

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Knowledge Base Article

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Platform Basics

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Sprinklr Insights: 19.11.1 Capabilities and Enhancements

Sprinklr Insights' latest 19.11.1 Patch release introduces a range of exciting new capabilities to empower your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Insights' latest release:Sprinklr InsightsSprinklr

marketing

Insights

social

Service

Knowledge Base Article

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19.11.1 Patch (Dec 3-18, '24)

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Smart Comprehend Features and Functionalities

This article outlines key features and functionalities of the Smart Comprehend module. Recommending Language-Variant Articles Based on Agent Platform LanguageSmart Comprehend supports recommending knowledge-base article variants based on the agent’s platform language, even when the case language is

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Sprinklr Service

New Article

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Knowledge Base Article

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Smart Comprehend

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Automatic Delete Posts On Asset Expiry

Sprinklr provides you the ability to automatically delete live social posts associated with expired contracted assets. This capability is currently supported for Facebook, Twitter, and YouTube. Enable Automatic Deletion Of Posts On Asset ExpiryClick the New page icon  and select Assets under Sprink

DAM - SES

post delete

social

Social - SES

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Knowledge Base Article

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Advanced Capabilities

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Trending Entity Word Cloud widget

Reduced time to insights with automatic detection and visual representation of trending and fading nature of top entities.The Trending Entity Word Cloud widget is an insightful word cloud visualization that will help you discover what conversations are trending and fading around topics important to

Insights

Trending Entity Word Cloud Widget

Knowledge Base Article

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Types of Widgets

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More Widgets

Call Overview & Call Analytics - This widget, which is only visible in the voice conversations case analytics page, gives an overview of the direction of the call - inbound or outbound call and the call duration, which is the total talk time between the agent and the customer. On clicking Show A

Service

Knowledge Base Article

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Case Analytics Page Widgets

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How to Migrate Old Dynamic Video Templates

Overview  ​Video templates have become one of the most vital marketing tools today, saving time and helping create attractive video ads. We’re excited to announce a significant upgrade to our After Effects-based video templates. To enhance efficiency and speed, we are transitioning to a new renderer

marketing

Knowledge Base Article

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Video Templates - Part 1 (How to create a video template)

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Accessing Project Management

OverviewProject Management allows you to manage and collaborate on your projects and campaigns more efficiently. You can group your Projects together under Portfolios, create Sub-Projects, Tasks, and Sub-Tasks, add collaborators, and view analytics and insights for each of your Projects. Navigating

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marketing

Knowledge Base Article

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Platform Basics

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My Tasks

OverviewMy Tasks is the central hub where you can view and manage all Tasks assigned to you from all Projects and Portfolios. The Tasks are sorted by Portfolio and you can set filters and use the sort function to curate the sheet to your liking. My Tasks makes it easier for users to manage their wor

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marketing

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Knowledge Base Article

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My Tasks

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Sprinklr Insights: 19.2 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

marketing

Insights

social

Service

Knowledge Base Article

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19.2 Release (Feb 17-25, '24)

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Other Dashboard Functionalities

In this article, we will walk you through all the options available under the 3 dots of the reporting dashboards and the different actions you can take to manage your dashboards.Share dashboardOnce you have created a dashboard, you can share it internally as well as externally. You can also export t

social

manage reporting dashboards

Knowledge Base Article

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Configure Reporting

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Reddit Ad Account Permissions

Accounts should be tagged with account properties to place them in the appropriate account groups. Accounts may be shared with the appropriate user groups to permit access to the data. ​Sprinklr PermissionsTo permission an Ad Account to a group of users in Sprinklr, follow these steps: Click the New

marketing

Knowledge Base Article

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Setting Up Reddit In Sprinklr

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HSM vs Interactive Template

WhatsApp only permits freeform text when you are responding within 24 hours of a customer reaching out to you. Free-form messages (i.e. any non-messages templates) are responses to user-initiated messages, which can be any type of message within the 24-hour response window.   Whereas a template mess

Service

Knowledge Base Article

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HSM vs Interactive Templates