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About Campaigns and Sub-Campaigns

What is a Campaign?Campaigns are used in Sprinklr as the primary tags to categorize outbound messages and thereby effectively organize and collaborate on activities around the campaign such as tasks, assets, messages, workflows, etc.What is Campaign Management?Campaign Management allows you to effec

campaign management

marketing

Campaign Basics

Sub-Campaigns

Knowledge Base Article

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Campaigns and Sub-Campaigns Overview

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How to Setup Ad Entity Checklists for Approvals

Eliminate the risk of off-brand advertising with a task-based QA Checklist. ​In Sprinklr, users have to create approval queues while sending their ad campaigns for approval. They have to work with predefined rules and checklists for ad campaigns in Sprinklr for all types of Ads. This limits them fro

marketing

Knowledge Base Article

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Getting Started

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What are Listening Dashboards?

Use Listening dashboards to visualize listening data and translate it into insights. Listening dashboards OverviewWith Sprinklr's Listening Dashboards, you can visualize any Listening data captured using Topics, making it easy to track and analyze social media conversations in real time.Listeni

Insights

Listening Dashboards

Knowledge Base Article

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Listening Dashboards

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Inbound Supervisor Persona Overview

The Supervisor Console is a comprehensive monitoring tool that offers a holistic view of team performance. It empowers direct supervisors, managers, and heads of organizations to effectively manage and analyze key performance indicators (KPIs) across their entire call-centre organization. With the M

Service

Knowledge Base Article

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Overview of Simplified Supervisor Experience

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Audio Quality Best Practices

Introduction In this comprehensive guide, we explore essential best practices and advanced audio settings designed to optimize audio quality to its highest potential. By implementing these strategies, you can ensure the possible crystal-clear audio and enhanced overall user experience for the agents

Service

Knowledge Base Article

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Headphones Integration in Call Controls

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Automatic Delete Posts On Asset Expiry

Sprinklr provides you the ability to automatically delete live social posts associated with expired contracted assets. This capability is currently supported for Facebook, Twitter, and YouTube. Enable Automatic Deletion Of Posts On Asset ExpiryClick the New page icon  and select Assets under Sprink

DAM - SES

post delete

social

Social - SES

+1

Knowledge Base Article

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Advanced Capabilities

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Drill down on a widget

Drill down is a feature that enables users to explore specific data points within a widget, providing a more detailed analysis of a selected dimension/topic with just one click. It allows users to delve deeper into data insights while still keeping the original widget accessible, promoting greater e

Drill Down

Insights

drill down on a widget

Knowledge Base Article

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Drill Down

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Ads Manager in Sprinklr Distributed

The Ads Manager in Sprinklr Distributed is a streamlined version of the full Ads Manager, designed for dispersed teams to easily view and manage ad campaigns (paid initiatives) with minimal training. This lighter version includes only the essential features, enabling users to check campaign performa

social

Distributed

Social - SES

Ads Manager

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Knowledge Base Article

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Advertising & Marketing (Distributed User)

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Expire Live Chat Templates

You can expire all Live Chat templates (card, carousel, quick reply, etc.) present in a conversation, preventing customers from interacting with them.​​​There are two methods to expire these assets:Via RulesTo do this,Create a Case Update rule in Rule Engine.Under “Actions on chat conversation assoc

Service

Knowledge Base Article

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Rich Text Assets

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LiveChat not showing up while passing authenticated user details

Check the expected hash for any authenticated user passed inside chat settings.Hover over the Options icon alongside your Live Chat Application and select Validate User Hash.  On the Validate User Hash window, enter User ID, Profile Image URL, First Name, Last Name, Phone Number and Email. Click Cop

Service

Knowledge Base Article

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Troubleshooting

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 ⁠Overview of On-Site Publishing (Advocacy)

Advocacy posts can be created with the help of the Site Admin Publisher. You can use the Publisher to publish different type of Advocacy content. Example: Display content: Link, Image, Video Type Post Suggest Type Post Announcement In this article, we will cover On-Site Publishing which allows admin

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Creation and Management

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Stats Imports FAQs

Q: Can I use a custom field or any other dimension as a unique identifier?A: No, currently only a few specific fields are supported as a unique identifiers. Sprinklr will map data only if one of these fields is available in the file.Given below are the unique identifiersCampaign IdAd Set IdAd Channe

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Apply a macro on Engagement Dashboards Messages

Macros allow you to execute complex actions with a single click. In Sprinklr, a macro is a saved configuration of multiple actions that allows you to apply more than one change to a message, a DAM asset, or other entities in Sprinklr, all at once. Below, we will explore how macros can be applied fro

Apply Macro

macro

Engagement - SES

Engagement Dashboard

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Knowledge Base Article

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Apply multiple message actions at once with macros

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Apply a macro on Engagement Dashboards Messages

Macros allow you to execute complex actions with a single click. In Sprinklr, a macro is a saved configuration of multiple actions that allows you to apply more than one change to a message, a SAM asset, or other entities in Sprinklr, all at once. Below, we will explore how macros can be applied fro

Apply Macro

Engagement Dashboards

macro

Engagement - SES

+2

Knowledge Base Article

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Getting started with Social Engagement

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Campaign - Overview Tab

About the Overview TabNote: View Sub-Campaigns in a chronological order in the overview tab of the Campaigns - in descending order based on their creation dates. This provides a clearer and more organized view of the sub-campaigns, allowing you to seamlessly identify and prioritize the most recent o

campaign management

Overview Tab

marketing

Knowledge Base Article

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Introduction

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Understanding Roles and Permissions 

In establishing robust Advocacy programs at scale, a dedicated team of administrators, publishers, and analysts plays a pivotal role.This document introduces the strategic approach of assigning On-Site Roles and Permissions tailored to each admin, publisher, and analyst, ensuring precise and empower

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Site Admin Roles and Permissions

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Best Practices for Windows User

Audio Settings in the system:  Navigate to System Settings--> Sound Settings, In the sound settings, select the output device. ​ ​In the output device,   If the selected device is a wired headphone, select the device directly and disconnect remaining Jabra devices/other headphones. ​If the select

Service

Knowledge Base Article

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Best Practices for Windows Users

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Copy filled Message Brief from Parent post to Variant

This article elaborates on how to automate copying of briefs from parents posts to variants using rule engine. How does it work? Navigate to Rule Engine from the launchpad and start creating a Draft Rule. Define the Condition. Under “Conditions Applies To The properties of the Draft Messag

marketing

Knowledge Base Article

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Outbound Rules

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Copy filled Message Brief from Parent post to Variant

This article elaborates on how to automate copying of briefs from parents posts to variants using rule engine. How does it work? Navigate to Rule Engine from the launchpad and start creating a Draft Rule. Define the Condition. Under “Conditions Applies To The properties of the Draft Messag

marketing

Knowledge Base Article

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Brief Template Actions

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How to Apply Conditional Mapping in Dynamic Image Templates

While applying your Dynamic Image Template to Catalog, you have the ability to add conditions to elements that must be met before those elements will be mapped.Conditional Mapping allows you to set Rule-Based conditions that can be picked directly from the product feed as well as Script-Based condit

marketing

Knowledge Base Article

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Conditional Mapping in DIT