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Global Navigation Menu

OverviewThe Global Navigation Menu provides a convenient way to switch between Portfolios and Projects without having to visit the Portfolio screen every time. The menu can be accessed from anywhere within the Project Management Persona and shows all the Portfolios and Projects created by or shared

PM_POPULAR_2

PM_PORTFOLIOS_2

marketing

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+5

Knowledge Base Article

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Basic Functionalities

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Streamlining Automated Transactions

Automated methods of facilitating sales leverage technology to streamline processes, increase efficiency, and improve the overall effectiveness of sales efforts.​Brands can design customized chat bots with Sprinklr to interact with customers and help guide them through the sales process providing 24

Service

Knowledge Base Article

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Automated Transactions

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Change User Password

Admins can change passwords for their users, in cases where the user has locked their account due to multiple incorrect passwords, and the account needs to be reset for the user to access the account. This article lists out the steps for the same.Steps to change user passwordClick the New Tab icon.

social

Knowledge Base Article

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Getting started

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Flutter - v13.0.3

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your mobile app.​Note: Before you begin, note the following requirements:Sprinklr Messenger for Android supports minimum API 24.Sprinklr Messenger for Android supports compileSdkVersion and tar

Service

Knowledge Base Article

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Older Versions

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Guided Workflow Screen Components - Record Table Component

Overview The Record Table Component within the Guided Workflow is a feature that allows you to display the Record Manager on the Guided Workflow. It is designed to streamline the presentation of data within the workflow interface. It allows you to showcase selected fields from a record manager, whic

Service

Knowledge Base Article

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Guided Workflow Canvas

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Set up a New FTP/SFTP

Sprinklr allows you to store exports in your own databases. We support FTP, SFTP, and S3 as External Storage options to store exports externally. Through this External Storage support in exports, files can be transferred and stored seamlessly on the client side.To Set up a New FTP/SFTPClick the New

Service

Knowledge Base Article

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Audience Update via SFTP

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Outbound Supervisor Persona Overview

Supervisor Console 2.0 is a comprehensive digital headquarters that enables supervisors and managers to efficiently monitor and manage the activities of their agents in a call center environment. It is a one-stop solution for all the tasks and activities for the Supervisor. Supervisor Console 2.0 so

Service

Knowledge Base Article

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Overview of simplified Outbound Supervisor experience

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Flutter - v14.0.0

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your mobile app.​Note: Before you begin, note the following requirements:The minimum supported Xcode version is Xcode 16.1.Sprinklr Messenger for Android supports minimum API 24.Sprinklr Messen

Service

Knowledge Base Article

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Older Versions

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Topic and Topic Group governance

In this article, we will learn how to set up governance for Topics, Topic groups, and their associated functionalities.Before we start, the user should have the required permissions to access different functionalities inside Topics and Topic Groups. Navigating to TopicsClick the New Tab icon. Under

Insights

Topic Group Governance

Topic Governance

Knowledge Base Article

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Sharing & Governance

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Grammar Model

The Grammar Model assesses the grammatical correctness of agent messages and identifies any grammatical and spelling errors within the entire case conversation.By default, the Grammar category is assigned a score of 100. However, scoring logic is customized to deduct scores for each instance of gram

Service

Knowledge Base Article

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Agent Quality Models

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Flutter - v15.0.0

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your mobile app.​Note: Before you begin, note the following requirements:The minimum supported Xcode version is Xcode 16.1.Sprinklr Messenger for Android supports minimum API 24.Sprinklr Messen

Service

Knowledge Base Article

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Flutter 15.0.0

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Sprinklr Service: 19.2 Capabilities and Enhancements

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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19.2 Release (Feb 17-25, '24)

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X Dark Posts

This article will cover the capabilities of publishing and engaging on X Dark Posts. These dark posts don’t appear on a brand’s timeline but they can be very useful for promotion. What is X Dark Post?Dark posts are created when you create ads or use paid promotion. There are no organic dark posts be

social

Twitter

channel:twitter

Dark Post

Knowledge Base Article

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Advanced capabilities

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Adding live chat using Google Tag Manager (GTM)

You can embed live chat using GTM as well. For doing this, log in to Google Tag Manager account at the following link - https://tagmanager.google.com  Create a new tag by clicking "Tags" on the left side menu and then on the "New" button. ​Name your tag. Click on "Tag Config

Service

Knowledge Base Article

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Website Installation

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Reporting

In Care reporting, the self-monitoring agent dashboard provides the activity report of the user logged in to the care/agent console.To configure a reporting widget1. Click the New Tab icon. Under the Sprinklr Service tab, click Care Reporting within Analyze.2. On the&nb

Service

Knowledge Base Article

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Care Agent Persona - Digital

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Knowledge Evaluation for Sprinklr AI Agents

The Evaluate Knowledge feature lets you bulk-test the accuracy and effectiveness of your AI Agent configurations. Using the Generate Q&A capability within AI Agent Studio, the system creates question and answer pairs from knowledge articles, validates agent responses, and integrates with the RAG

Knowledge Base Article

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Knowledge Evaluations

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CTI Troubleshooting Screens

These error screens help users and administrators quickly identify and address issues related to configuration, authentication, voice application availability, status settings, and permissions.No User Due to API/Auth Error - "No User Configured":Description: This error occurs when the host

marketing

Insights

social

Service

Knowledge Base Article

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Troubleshooting Screens

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Sprinklr 17.1.0 - Sprinklr Social Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can c

17.1 Release Notes

17.1 Social Engagement & Sales Release Notes

17.1 New Capabilities

17.1 New Features

Knowledge Base Article

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v17.1.0 (January)

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Sprinklr AI+ powered Alerts Summarizer

In this article, we will look at how we can summarize mentions which have triggered an alert using AI+ Summarizer. ​Reducing time to insights via concise, easily digestible summaries can help customers understand the nature behind the posts that have incited the alerts. ​Navigating AI+ Alerts S

Sprinklr AI+

Sprinklr AI+ Summarizer

Insights

Knowledge Base Article

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Sprinklr AI+

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Track and Analyse Link Click Data

If you have set up a Web Analytics profile for Advocacy, then Sprinklr will capture and display Click Count data in the Reporting module. This article will cover the overview of the major capabilities and general reporting widgets that are used to report on Clicks data. Why is Tracking Link Clicks i

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Link Click Tracking