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Add Posts from a Listening stream on Advocacy Site 

The integration of Listening streams within Advocacy enriches your content pool and provides an avenue for advocates to amplify their engagement. By seamlessly merging curated brand content with organic mentions, Advocacy becomes not only a platform for promotion but also a hub for meaningful intera

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Curation

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Send Inline Knowledge Base Article on Live Chat with Bots

OverviewAt Sprinklr, we've introduced the inline KB feature, seamlessly integrating our knowledge base into the live chatbot. It dynamically retrieves and presents updated articles in real-time, eliminating constant chatbot updates. Automatic rendering of fresh documentation ensures users acces

Conversational AI & Bots

Knowledge Base

Service

Knowledge Base Article

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Knowledge Base

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Create a New Reporting Dashboard

OverviewYou can create multiple dashboards in Global Reporting to view analytics for Projects and Tasks across all Portfolios. You can customize your dashboards with layered filters and widgets to gain specific, actionable insights and detailed reporting on your Projects and Tasks.Create a Reporting

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marketing

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Knowledge Base Article

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Global Reporting

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Campaign - Editorial Calendar Tab

From the Campaign details window, you can view the Editorial Calendar associated with the Campaign.About Editorial CalendarThe Editorial Calendar tab in the Campaign Details view has the same functionality as the Editorial Calendar but is filtered to only show planned content associated with the cam

Editorial Calendar

campaign management

marketing

Knowledge Base Article

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Introduction

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DTMF Response - Voice Node

The DTMF Response - Voice node enables you to take input from the customer. This node is used when you want to take different paths/actions for different use cases in the voice bot. ​Use cases of DTMF Response - Voice nodeTo take different actions based on different user inputs. For example - “Press

Service

Knowledge Base Article

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Nodes in a Dialogue Tree

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Sprinklr Insights: 19.2 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

marketing

Insights

social

Service

Knowledge Base Article

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19.2 Release (Feb 17-25, '24)

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Sprinklr v15.2.0 - Sprinklr Social Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can click on a

experience:space

Modern Engagement Capabilities

Modern Engagement Capabilities and Enhancements

Winter Release

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release_note

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v15.2.0 (February)

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My Tasks

OverviewMy Tasks is the central hub where you can view and manage all Tasks assigned to you from all Projects and Portfolios. The Tasks are sorted by Portfolio and you can set filters and use the sort function to curate the sheet to your liking. My Tasks makes it easier for users to manage their wor

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marketing

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Knowledge Base Article

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My Tasks

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Customize Advocacy User Interface in the Site Builder

In the ever-evolving digital landscape, the importance of creating a unique and personalized user experience cannot be overstated. With Advocacy's Site User Interface Customization, you now have the power to tailor the visual design, layout, and functionality of your site to align with your spe

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Platform Configuration

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Layout Customisations (Use-Cases of Record Page Builder)

Increase Height of a widget The height of a widget can be increased by changing the same in settings when clicking on a particular widget as shown in the screenshot below. This can also be done by adding the line “Height” : “50rem” in the code editor as well.​​Configure the layout into 2-pane or 3-p

Service

Knowledge Base Article

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Use Cases of Agent Desktop Layout

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Insights Assistant

IntroductionIn simple terms, Insights Assistant is a tool that enables and assists in generating meaningful insights easily and in a timely manner. It leverages Sprinklr's AI capabilities to show the most crucial insights around key product metrics without requiring you to create dashboards or drill

Insights

Actionability Enhancements in Insights Assistant

Insights Assistant

Knowledge Base Article

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Insights Assistant

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Reddit Ad Account Permissions

Accounts should be tagged with account properties to place them in the appropriate account groups. Accounts may be shared with the appropriate user groups to permit access to the data. ​Sprinklr PermissionsTo permission an Ad Account to a group of users in Sprinklr, follow these steps: Click the New

marketing

Knowledge Base Article

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Setting Up Reddit In Sprinklr

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Sprinklr Live Chat Builder

Sprinklr Live Chat is a tool that you can use to enhance your brand's online customer service experience. It is powered by bots to answer the simple queries of your customers. You and your customers will also be able to exchange images, videos, and documents. This fast and lightweight live chat can

Sprinklr Live Chat

Service

Knowledge Base Article

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Create Live Chat Application

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Create Task Views

OverviewViews let you view the information relating to Tasks and Projects within your Portfolio in different ways. You can create and save multiple different views with filters set to the requirements of different team members or to visualize different aspects of your project. You can create Task Vi

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marketing

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Knowledge Base Article

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Manage Task Views

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Other Dashboard Functionalities

In this article, we will walk you through all the options available under the 3 dots of the reporting dashboards and the different actions you can take to manage your dashboards.Share dashboardOnce you have created a dashboard, you can share it internally as well as externally. You can also export t

social

manage reporting dashboards

Knowledge Base Article

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Configure Reporting

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Inbound Supervisor Persona Overview

The Supervisor Console is a comprehensive monitoring tool that offers a holistic view of team performance. It empowers direct supervisors, managers, and heads of organizations to effectively manage and analyze key performance indicators (KPIs) across their entire call-centre organization. With the M

Service

Knowledge Base Article

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Overview of Simplified Supervisor Experience

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Slack Integration in Advocacy

Sprinklr Advocacy admins can use the capability of amplification to increase the reach and visibility of brand content by leveraging Advocacy integration capabilities with the most popular workplace collaboration Slack Supported IntegrationsBroadcast ImportanceBrands can significantly increase the e

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Integrations

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Organize Digital Asset Management into Folders

Digital Asset Management provides an organized and unified repository for you to store and manage the impact of your content assets. You can even use tags to organize assets better into folders. This article will help you in organizing Digital Asset Management into folders.Steps to create a folder i

DAM - SES

social

Organize Digital Asset Management into Folders

Organize DAM into Folders

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Knowledge Base Article

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Getting started

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Enable Naming Conventions through the Rule Engine

OverviewYou can use the Rule Engine to enable Naming Conventions for Campaigns, Sub-Campaigns, and Events. When a Rule is enabled, the appropriate Naming Convention is automatically used for entities where the right conditions are triggered. Set Up a Rule for Using Naming Conventions1. Click the New

marketing

Knowledge Base Article

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Naming Conventions

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What are Editorial Calendar Boards?

OverviewEditorial Calendar Boards are custom Calendar views created by applying different filters, date ranges, and groupings. The ability to create individual custom boards for different objectives streamlines your editorial planning process, simplifies collaboration, and saves time. You can use ta

Editorial Calendar

marketing

Editorial Calendar Boards

Knowledge Base Article

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Calendar Boards