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Queue Health Report

Queue Summary Here Supervisors can view overall summary of different queues in which the cases/calls are assigned. ​Work Queue vs Maximum Response TimeThis shows the maximum response time, i.e., the time taken by an agent to respond to a customer's query in a case. Case Wait time in Queue This

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Knowledge Base Article

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Queue Health Reports

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iOS

This article walks you through the step-by-step process of integrating Sprinklr Live Chat into your WebView application.Step 1 - Getting Started1. Creating Live Chat Controller, Adding Live Chat URL and Injecting JavaScript to Listen to WebView EventsURL: ​http://prod-live-chat.sprinklr.com/page?app

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Knowledge Base Article

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Webview

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Get familiar with entities available in Listening Settings

Learn how to access Listening Settings and get familiar with the functionalities available there.​In this guide, you will walk through the basics of the Settings menu of the Social Listening module, including how to access Listening Settings from the navigation menu and the available entities under

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Knowledge Base Article

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Advanced Entities & Settings in Listening

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iOS - v13.0.3

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your iOS mobile app.Note: Sprinklr Messenger supports iOS 15.1 and above.Step 1: Setup You can set up the Live Chat SDK in iOS using one of two methods:CocoaPods Swift Package Manager (SPM)

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Knowledge Base Article

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Older Versions

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Set up a New FTP/SFTP

Sprinklr allows you to store exports in your own databases. We support FTP, SFTP, and S3 as External Storage options to store exports externally. Through this External Storage support in exports, files can be transferred and stored seamlessly on the client side.To Set up a New FTP/SFTPClick the New

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Knowledge Base Article

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Audience Update via SFTP

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Checklist for Tasks 

In many cases it is not feasible to have multiple tasks as different steps as one task might have certain steps of completion, hence the ability to have a checklist for certain tasks with multiple steps.  How does it work? A task can be created by clicking on “Publishing options” from the task bar p

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Tasks

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Add Task in Kanban View

OverviewThere are multiple ways to add Tasks in Kanban view in Project Management. The first method is using the Add Task button which you can learn more about here. Specifically for Kanban view, you can also add a Task by clicking the + icon on top of each Task stack. Add Task to Kanban Stacks1.

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Task Kanban View

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Campaign - Smart Compliance Tab

​From the Campaign details window, you can view the Smart Compliance guidelines associated with the Campaign.About Smart ComplianceWith AI-Powered Smart Compliance in Campaigns, you can ensure that your content is compliant with your brand’s content strategy and creative guidelines.As a Marketing Ma

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Smart Compliance

Knowledge Base Article

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Introduction

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Edit a Project

Overview If you are a Project Owner or Admins, you can edit or update the details of your Project. You can edit standard properties like Name, Status, Priority and, Start and End Dates. You can also add or remove Collaborators, add, remove or update Project Dependencies and edit other custom propert

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Manage Projects

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Add Yammer App on Sprinklr

This article is your guide on how to add your Yammer app on Sprinklr. Follow the steps below.Steps to Add Yammer App on SprinklrClick the New Tab icon. Under the Sprinklr Social tab, click Owned Social Accounts within Listen.In the Accounts window, search for Yammer in the channels filter.Click the

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Knowledge Base Article

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Yammer

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Monitoring Agents Part of the Queue

Unified Routing provides the capability to supervisors for monitoring the activity of agents assigned to the work queue. This is done by simply clicking on the Monitor Queue button in the Queue Name column. ​This will open a new screen showing all the agents assigned to the Work Queue in a tabular f

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Knowledge Base Article

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Queue monitoring

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Create a Dialogue Tree

A dialogue tree is a logical design for a conversational journey. It defines the sequence of a conversation with a virtual agent based on the questions the bot asks and the various replies a user provides.The dialogue tree consists of various nodes that can be linked to create a conversation based o

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Dialogue Trees - Overview

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Audio Quality Best Practices

Introduction In this comprehensive guide, we explore essential best practices and advanced audio settings designed to optimize audio quality to its highest potential. By implementing these strategies, you can ensure the possible crystal-clear audio and enhanced overall user experience for the agents

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Knowledge Base Article

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Headphones Integration in Call Controls

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View Non-compliant Words in Video and Image Posts in Engagement Dashboards

This article shows you how to enable compliance for images and videos by generating transcripts. Once the transcript is generated, you can view non-compliant words in image and video posts in the engagement dashboard. This article covers steps for the same. ​Note: The AI/AI+ features in Distributed

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Annotate Image asset

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Advanced Capabilities

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What are Skills in assignment engine ?

For a brand, it is important that every customer query should be resolved in the least possible time and with maximum customer satisfaction. Skill based routing solves the latter by matching the skills tagged with a case to the skills that are assigned to the agents in the queue. Depending on other

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Setting up Assignment Engine (Legacy)

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Sprinklr Marketing: 19.5 Capabilities and Enhancements

Sprinklr's latest release features innovative AI capabilities and an enhanced marketing experience. Read more about Sprinklr's latest platform enhancements that offer exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

marketing

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social

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Knowledge Base Article

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19.5 Release (May 18-26, '24)

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How to Setup DCO in Sprinklr

Dynamic Creative Optimization (DCO) utilizes creative optimization capabilities (Dynamic Creative) from Meta, Google, and TikTok to automatically test various ad creative variations and present the most effective combinations to your audience. In Sprinklr, you can automate DCO using personalized fee

marketing

Knowledge Base Article

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Setting Up Sprinklr DCO

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Setup/Edit a Link in Bio Site

This article shows you the way to setup or edit a Sprinklr Link in Bio site.Steps to setup Sprinklr Link in Bio siteClick the New Tab icon. Under the Sprinklr Social tab, click Sprinklr Link in Bio within Engage.In the Sprinklr Link in Bio window, click Create New in the top right corner.In the Sele

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Link in Bio

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Getting started with Link in bio

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Shared Projects

OverviewThe Shared Projects section on your Portfolios window, enables you to see all the Projects that have been shared with you for ease of access. This section lets you view all the Projects where you are a collaborator but not the Portfolios to which the Projects belong. ​Navigating to Shared Pr

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Knowledge Base Article

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Sharing and Access

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How to Add Multiple Ad Account Users with Multiple Authorization Tokens

Currently, users lack visibility regarding the deactivation of their accounts (such as Ad Accounts and Social Pages) and face difficulties with continuous disconnections in Sprinklr's system. The lack of awareness about when the account deactivates results in users failing to reactivate their a

marketing

Knowledge Base Article

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Advertising Accounts and Permissions Video Overview