Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (589)

RS
Contextual Model

The Contextual Model, also known as the LLM Model, analyzes entire case conversations to provide insights and relevant messages for defined quality parameters. The scoring logic is configured to assign scores based on the model output.Compared to the Classification Model, the Contextual Model offers

Service

Knowledge Base Article

 • 

Agent Quality Models

RS
iOS - v12.1.2

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your iOS mobile app.Note: Sprinklr Messenger supports iOS 15.1 and above.Step 1: Setup You can set up the Live Chat SDK in iOS using one of two methods:CocoaPods Swift Package Manager (SPM)

Service

Knowledge Base Article

 • 

Older Versions

RS
Favorite Projects

OverviewYou can mark your most used or important Projects as Favorites for ease of access. Doing this pins these Projects to the top of your Portfolios window where you can navigate to them more easily. There are two ways of marking a Project as a Favorite. You can do it through the Portfolios windo

PM_PORTFOLIOS_2

marketing

PM_GENERIC_2

Knowledge Base Article

 • 

Manage Projects

SH
Use Cases

Following are some common use cases of Stream ChatAudience engagement Stream chat allows the audience to engage with the streamer and other viewers in real-time by asking questions, providing feedback, and sharing their thoughts and opinions about the content being streamed.Q&A sessionsStream ch

Service

Knowledge Base Article

 • 

Stream Chat

SH
How to Favourite Filters and Lock Ads Dashboards

SummaryFor a reporting dashboard, you can lock a dashboard, preventing other users from making any changes to it directly. The other users will be able to see the defined filter parameters, but the filter will be disabled for editing. You can also mark certain filters as favourite to easily use them

marketing

Knowledge Base Article

 • 

Dashboard

RS
 ⁠Overview of On-Site Publishing (Advocacy)

Advocacy posts can be created with the help of the Site Admin Publisher. You can use the Publisher to publish different type of Advocacy content. Example: Display content: Link, Image, Video Type Post Suggest Type Post Announcement In this article, we will cover On-Site Publishing which allows admin

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

Content Creation and Management

RS
Expire Live Chat Templates

You can expire all Live Chat templates (card, carousel, quick reply, etc.) present in a conversation, preventing customers from interacting with them.​​​There are two methods to expire these assets:Via RulesTo do this,Create a Case Update rule in Rule Engine.Under “Actions on chat conversation assoc

Service

Knowledge Base Article

 • 

Live Chat Assets

RS
Understanding Roles and Permissions 

In establishing robust Advocacy programs at scale, a dedicated team of administrators, publishers, and analysts plays a pivotal role.This document introduces the strategic approach of assigning On-Site Roles and Permissions tailored to each admin, publisher, and analyst, ensuring precise and empower

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

Site Admin Roles and Permissions

SH
What is Debug Log?

OverviewDebug logs can provide administrators with helpful insights into the bot's performance, areas for improvement, and any shortcomings by conducting a thorough analysis.Benefits of Debug LogDebug logs assist bot admins in obtaining useful insights into the bot's performance by:Documen

Service

Knowledge Base Article

 • 

Testing Bot Workflows

RS
Steps to Build a Generative AI-Powered FAQ Bot

Creating a Generative AI-powered FAQ Bot can streamline customer support by providing instant, accurate responses to frequently asked questions. Follow these steps to build your FAQ bot:1. Create a Smart FAQ ModelFirst, you need to create a Smart FAQ Model. This model will leverage AI to provide rel

Service

Knowledge Base Article

 • 

Before you build

SH
Reporting

In Care reporting, the self-monitoring agent dashboard provides the activity report of the user logged in to the care/agent console.To configure a reporting widget1. Click the New Tab icon. Under the Sprinklr Service tab, click Care Reporting within Analyze.2. On the&nb

Service

Knowledge Base Article

 • 

Care Agent Persona - Digital

SH
Troubleshooting the Assignment Issues

Sprinklr's Unified Routing system is designed to be highly efficient, but there are instances where it may not assign a case to an agent. In these situations, an agent might not receive any cases even as new customer cases continue to populate the work queue. To address these issues, Unified Ro

Service

Knowledge Base Article

 • 

Assignment Failures & Troubleshooting

RS
Troubleshooting and Best Practices

Unable to Access the Standard Quality Management Reporting DashboardIf you're unable to access the standard Quality Management Dashboard within the Quality Management (QM) persona, ensure that you have the appropriate permissions for it.Troubleshooting Incorrect Data in Lens Configured DrilldownsIf

Service

Knowledge Base Article

 • 

Reporting

RS
Troubleshooting and Best Practices

Following are some commonly asked questions along with their answers.Q: What happens in reporting if a Checklist or a Checklist Parameter is deleted?A: If a checklist or its parameters are deleted, reporting remains unaffected. Historical data still displays the checklist and its questions with dime

Service

Knowledge Base Article

 • 

Audit Checklist Builder

SH
Defining routing logic (Routing configurations) - Skill based Routing

Routing Configurations are a set of action groups which perform actions on cases pending in the work queue based on defined conditions. The routing checks all the pending cases in real time and instantly performs the defined actions on the case like dropping the skills tagged with the case, increasi

Service

Knowledge Base Article

 • 

Setting up Skill based routing

RS
Manage Naming Conventions: Share, Edit, Clone and Delete

Note: Sharing, Editing, Cloning and Deleting Naming Conventions require specific permissions. Contact your Workspace Admin if you do not have the required permissions. 1. Click New Tab. Under the Marketing Tab in Sprinklr Marketing, navigate to Plan > Planning and Reuse > Naming Conventions. ​

marketing

Knowledge Base Article

 • 

Naming Conventions

RS
Co-browsing Recording​

Training and Quality Assurance, Compliance and Audit.​It serves purposes such as security monitoring, assessing agent performance, and deriving insights for improvement.  Enablement: To access and view these recordings in the Care Console, please reach out to support at tickets@sprinklr.com.

Service

Knowledge Base Article

 • 

Co-browsing

RS
Circular Dependency Error

A Circular Dependency can occur when you try to create dependencies between Tasks that already depend on each other, either directly or indirectly, creating a loop. For example, if you have two Tasks with a pre-existing Dependency, you cannot create any other Dependency between them. Doing so would

PM_POPULAR_2

marketing

PM_PROJECT_AUTOMATIONS_2

Knowledge Base Article

 • 

Dependencies

SH
Survey Settings

In the Settings tab, you can configure the Survey Details, Page Settings, Button Settings, Survey Link Settings, and Language Switcher Settings of your survey.Survey DetailsIt includes the name of the survey and its Active/Inactive status. Survey Base language serves as the base language for transla

Surveys

Service

Knowledge Base Article

 • 

Survey Builder

RS
Notification Settings in Advocacy

Sprinklr Advocacy utilizes notifications on mobile, within the platform, and through email to remind users about platform activities. This multi-channel approach ensures that users stay engaged by receiving timely updates and reminders for upcoming events or tasks. Users have the flexibility to man

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

Setup Advocacy Account