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Understanding Roles and Permissions 

In establishing robust Advocacy programs at scale, a dedicated team of administrators, publishers, and analysts plays a pivotal role.This document introduces the strategic approach of assigning On-Site Roles and Permissions tailored to each admin, publisher, and analyst, ensuring precise and empower

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Site Admin Roles and Permissions

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Channel Overview - Voice

The Channel Overview Voice report comprehensively analyses the overall Voice Channel's performance, offering key insights into Inbound and Outbound calls, Agent Performance, and Queue Performance. This report helps teams identify trends, evaluate the effectiveness of voice support, and uncover oppor

Service

Knowledge Base Article

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Detailed Dashboards

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Add and Manage Vkontakte Page Account

VK User Roles There are four roles in a VK Community:AdministratorCommunity EditorModeratorMemberOnly Administrators and Community Editors may publish Community Posts. Because of this, Sprinklr will only add VK profiles for Administrators and Community Editors to authorize publishing, either through

experience:space

cloud:core

article:howto

channel:vk

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Knowledge Base Article

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VK

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Events in Production Dashboards

Streamline your event planning process with ease by managing events using our Production Dashboards. These dashboards offer a variety of features such as refresh, filter, sort, and group-by capabilities that allow you to easily access, view, and manage your events. You can access the All Events dash

marketing

Event

Production Dashboard

Knowledge Base Article

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Overview

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Making Customer Calls at the Best Time (Call Optimization in Voice Campaigns)

Introduction Imagine calling a friend at the right time when they’re free and happy to chat. Businesses want to do the same with their customers. By picking the best time to call, they can: Make customers happierSave money​Increase likelihood of salesBoost call successGet better feedbackBetter agent

Service

Knowledge Base Article

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Scheduled Time to Call

RS
Build Custom Metrics in Sprinklr Insights

Learn how to create Custom Metrics & leverage them in reporting to achieve desired use cases.Custom Metrics allows you to create your own derived metrics using standard reporting metrics. These custom metrics can be used to collect and analyze data that reporting does not track automatically. Cu

Insights

Knowledge Base Article

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Advanced Entities & Settings in Listening

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Best Practices for Parameter Discovery

Clear and Specific Guidelines for ParametersDefine guidelines clearly and objectively to eliminate any ambiguity or subjectivity. Use specific criteria and concrete examples to ensure consistent interpretation and improve the AI model's accuracy. Avoid vague language that can lead to multiple interp

Service

Knowledge Base Article

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Best Practices

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Function Mapping

Functions Users can now conveniently apply standard functions directly within FPDI. Previously, users needed to apply functions to their files offline before uploading them to Sprinklr. With the latest enhancement, users can apply functions seamlessly within the FPDI playground and import files dire

Insights

Knowledge Base Article

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First Party Data Ingestion

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Global Navigation Menu

OverviewThe Global Navigation Menu provides a convenient way to switch between Portfolios and Projects without having to visit the Portfolio screen every time. The menu can be accessed from anywhere within the Project Management Persona and shows all the Portfolios and Projects created by or shared

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Knowledge Base Article

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Basic Functionalities

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Change User Password

Admins can change passwords for their users, in cases where the user has locked their account due to multiple incorrect passwords, and the account needs to be reset for the user to access the account. This article lists out the steps for the same.Steps to change user passwordClick the New Tab icon.

social

Knowledge Base Article

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Getting started

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Sprinklr Marketing: Patch Changes (18.11.2)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

marketing

Insights

social

Service

Knowledge Base Article

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18.11.2 Patch (Feb 2-7, '24)

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Discovery Run - Best Practices

To get the most out of a Discovery Run, we suggest following these guidelines. They can help you make the most of its potential.We recommend following best practices during both stages:When triggering a discovery runWhen creating intents from a discovery runBest practices when triggering a Discovery

Service

Knowledge Base Article

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Discovery Runs

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Set up a New FTP/SFTP

Sprinklr allows you to store exports in your own databases. We support FTP, SFTP, and S3 as External Storage options to store exports externally. Through this External Storage support in exports, files can be transferred and stored seamlessly on the client side.To Set up a New FTP/SFTPClick the New

Service

Knowledge Base Article

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Audience Update via SFTP

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Setting Up Conditions in Workflows

Conditions are a key component of workflows, acting as the decision-making logic that evaluates specific criteria. They help determine the next steps in the process, ensuring that workflows are flexible and can adapt to different situations. You can refer to the Survey Workflows Overview article to

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Setting up Conditions in Workflows

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Topic and Topic Group governance

In this article, we will learn how to set up governance for Topics, Topic groups, and their associated functionalities.Before we start, the user should have the required permissions to access different functionalities inside Topics and Topic Groups. Navigating to TopicsClick the New Tab icon. Under

Insights

Topic Group Governance

Topic Governance

Knowledge Base Article

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Sharing & Governance

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Custom Metrics in Benchmarking

Custom Metrics allow you to create your own derived metrics using the standard reporting metrics. These custom metrics can be used to collect and analyze data that reporting does not track automatically. Custom metrics offer you to build dynamic metrics based on industry-standard norms and various b

Insights

Custom Metrics in Benchmarking

Knowledge Base Article

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Advanced Concepts

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Guided Workflows - An Overview

IntroductionGuided Workflows help automate business processes and assist agents during customer interactions. They reduce resolution time and improve customer satisfaction by guiding agents step-by-step.​These workflows can also be shared externally—as forms or embedded on other platforms—for custom

Service

Knowledge Base Article

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Introduction to Guided Workflows

RS
Service Command Centers Powered by Sprinklr Display

Service Command Centers are purpose-built, Always On displays that drive accountability through real-time transparency. They offer AI-powered insights and KPIs in real-time from 30+ sources across voice, digital, social, first-party, and third-party channels. These insights enable leaders and superv

Display - SES

social

Social - SES

Knowledge Base Article

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Display

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Sample Prompt for AI Autofill

This article oulines a sample prompt that can be used while configuring AI Autofill feature. For more information on the complete configuration steps, refer to Configure AI-powered ACW Autofill. Sample prompt for AI AutofillSystem Prompt: You are a highly accurate JSON Form Fill Generator GPT, speci

Service

Knowledge Base Article

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Providing a pre-filled ACW to the Agent

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Creating and Assigning Capacity Configuration to Agents

Unified routing gives us the ability to manage the assignment of cases or tasks in a more robust and precise way, which helps teams manage their resources efficiently and cater to customer queries proficiently and smoothly. In this article, you will learn about how unified routing helps you to manag

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Setting up Agent Capacity